SUBMIT A COMPLAINT

FashionNovacharged my card twice for one order!!

1
N Aug 21, 2019 Review updated:

I ordered stuff from fashion nova and it was all together $118.91. I paid the price and my card got charged for it on August 19th 2019. On August 20th 2019 my card got charged another $118.91. But I didn't order anything more.. I need my money back pls and I don't want a store credit refund because I'm not returning anything and I didn't buy anything with that extra $118.91 it would make 0 sense to get store credit pls pls respond

  • FashionNova Customer Care's Response · Aug 21, 2019

    Regarding the complaint made by the Consumer:

    We appreciate the opportunity to address the Consumer's concerns. We are happy to help.

    In order to further investigate and assist the consumer with their inquiry we require more information. We ask that the consumer provide their inquiry along with their order details to our customer care team at [protected]@fashionnova.com.

    We sincerely apologize for any inconvenience and look forward to working with the consumer.

Responses

  • C
      Dec 03, 2019

    This just happened to me right now.Luckily I get texts when my bank account with each transaction.Shame on you fashion nova.

    0 Votes
  • C
      Dec 03, 2019

    I meant I get texts with each transaction and when my bank account is less than the previous amount

    0 Votes

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