Fashion Nova
reviews and complaints

I ordered about $120 CAD of clothing from FashionNovas online website, I got a confirmation e-mail from them with my tracking number and order number on July 1, 2017. On July 6, 2017 I got another e-mail stating SOME of my items from my order are on the way, then on the same day at 18:47 I got a e-mail saying my shipment has arrived at its UPS check point which had a map with my address and a pin point pointed near my address and to contact courier RR Donnelley for more information. So I checked every local spot that has mail pick ups and none of them had my package, then I googled and called RR Donnelley and they said they were a printing company and said they kept getting calls about FashionNovas devilries. At that point I was super frustrated, I waited about another week and a half hoping they will send a confirmation letter to my house mail telling me where my package was. While waited I've called the FashionNovas costumer service line which at first had me on hold for about 25 minis and then just hangs up and now when I call it gives me a dial tone and hangs up about 5 minis later, I've emailed them and just got a standard message back from them from their automatic email line telling me about frequent asked questions but not about my questions, I've tried to check my tacking number with Ups.ca which nothing showed up even tried to check it on FashionNovas site itself also nothing showed up. After weeks of calling, emailing and waiting I get a message back on July 31, 2017 from a FashionNova staff named Leslie ignoring all the facts I stated in a bunch of my messages and just told me that one of the items in my delivery has ran out of stock and gave me a store credit on a online E-gift card. I was very upset and frustrated so I sent another email stating all the facts and complaints about my order again to her and also said that I can't find this e-gift card and I don't want to accept a email gift card that I don't even know how much is on it because that wouldn't be reasonable, I said I either wanted my money back in full back to my card or my order asap. On August 8, 2017 I got a reply from Leslie, all the message said was my e-gift card number link and the amount of $9.99 on it then kind regards from Leslie! THIS RIDICULOUS I WANT A ANSWER, I WANT TO SPEAK WITH A FASHIONNOVA MANAGER ABOUT MY ORDER, AM I GETTING SCAMED FROM A SUPPOSED "LEGITAMIT COMPANY"? WHATS GOING ON?!?!

Horrible! Horrible customer service! How are you even in business. I will be sure to let all my friends know the risk they take when ordering any products from you. Seems like you're more concerned about your instagram models modeling the clothes you give them instead of your customers that are buying all your products. Smh I made an order but my email address was input correctly. I've made a return and have attempted to contact Fashion Nova various times and I cannot get a response back via email nor am I able to speak with a live report to update my email address so that I can receive my gift card for the return that I made. I also have my tracking number to
Show that you did receive it. I want my money back, I do not want a gift card to go through all this mess again!.

Dear fashionova,
I am sorry to say that I am highly upset with my service. I have tried contacting you all multiple times regarding two packages that I should have received (6/30/17). I paid two day shipping and have yet to receive any tracking information. Not only would I want my payment for extra shipping back I also want my outfits that I ordered along with a gift card. I have shopped with you all before and never have I ever received any service such as this. This is my sixth attempt in trying to get in contact with you guys . As you can see some of the items I ordered never came . It's been over a month . I would like some type of compensation

On March 28th I had ordered a bunch of stuff from fashion Nova including two pairs of shoes when I received the items I tried everything on nothing fit properly and everything looked different ... When I tried on the second pair of shoes I didn't like them they didn't fit properly they didn't look how they looked on the website so I had decided to send it back I was in contemplation with this for a while so decided to try on the shoes again (I only tried on one shoe at a time) this time the shoe fit right and looked how it was suppose to look so I put the other side on it was then I realized that the left side was a size 8 and the right said was a see 6.5(which is the size I ordered) so I decided to send it back it was then I realized that fashion Nova did not send me the proper tags I needed to send back the item so I decided to call them and ask the. What to do in the case of getting two different sides to my surprise the customer service number didn't work I was unable to speak to an actual person so I sent an email asking them to call me of course no one did so I sent a new email and they sent me back some automated policy crap of course this drew out my frustration I had paid 46.10 for these shoes... Finally someone emailed me back and at first they had this we don't really care attitude after numerous of emails and sending them pics of the shoes they told me I would have to send it back to them in order to receive my credit for my shoes they said they don't provide tags because they are only able to send you back 10dollars for shipping ...well I paid 36 dollars to ship those shoes back to them thinking I was at least gonna get back the 34.99 (46.10 after conversion) I paid for the shoes nope they only sent me 17.50 -_- now I emailing them asking them where the rest of my money is and of course no one is getting back to me and now I'm out of 82.10 all I wanted was for them to send me at least 34.99 back but they sent me 17.50 because the shoes went on sale which isn't fair to me cause I didn't pay sale price for the shoes not to mention I paid 36$ to ship it back and didn't even get the 10$ back for that so I would advise people not to order anything from fashion Nova they don't care about their customers all they care about is money

I have ordered a bath suite on July 4. To then get a message that my order was taking Long because of something that went wrong with your computer system. So I patiently Waited until I then had received a message that system were back up and running. To have then find out from Rachel that my order was currently out of stock because of people ordering the same item once. And that I should get my refund money back between 7-10 businesses days and I've left multiple messages and called customer service but no answer because it's now August 5 and I still have not received my Refund money.

I placed an order for 6 items June 27th. I received 3 items 3 weeks after that date one being the wrong size I ordered. It is nearing 2 freaking months and I have not received the other half of my package. I Paid nearly $100 for these items & I am beyond infuriated with fashionnova and their customer service support. No one has contacted me back from fashionnova.

My order #6160383, 6351296, 6506881 I placed a order over a month ago and still have not received my items on all 3 of my orders from scam fashion NovaI have call the 1800 # an it direct to go online, so I email 15times to them in I get the same response back nothing to do with my orders what is going on you cant even talk ton a live person I want my refund on all my items

I can't take it anymore. I wrote several emails looking for this company's understanding. It's been months without a response to even one email that I've sent. I've spent so so much time and money, only to experience complete fraud.

I need to escalate this now.

They took money from me without giving me the product I paid for. They sent a prewritten email saying they didn't have the product I paid for. I responded so kindly on a number of occasions and nothing. Nothing. Nothing. How could they expect me to pay for shipping again to buy something similar to what they charged me for but didn't have? I was told to respond to the email and ask for a refund. I did not receive my refund. They kept my money. It's fraud. It's been months.

I received the wrong sized product and wrote them immediately. I went online and noticed they still had my product I bought in the size I asked for! I was expecting them to actually check my email so that they could send me what I ordered. By now, I'm sure they do not have it anymore. And it's​ their fault. And what am I supposed to do with this wrong product? I can't pay for it to be shipped back. I'm so upset right now.

I will have to keep escalating this until I get justice. I cannot stand being taken advantage of.

Dee

My email is [protected]@hotmail.com

order 6494645 item not received

I made an order on the 14th of July for a crop top and a denim overall, i received my denim overall on the 21st of July, but did not receive the crop top, as i am still waiting for it to this day, I was expecting it to arrive along with the denim overall as I ordered them at the same time. I had sent an email to notify you that i did not receive it when i received my parcel containing the denim overall and did not receive a direct email regarding why I did not receive it. this is an inconvenience to me, please do reply asap and wish to receive my order and if not a refund asap
thank you

Basically to sum it yup I spent $173 on fashion nova and literally I only received 4 out of the 10 stuff I ordered ! I called over 60 times, emailed, I even instagram those thiefs and nothing. It's been over three weeks, this is absurd ! This is really frustrating, I work hard for my money & this company just basically stole from me, that's not right.

Worst company ever. Complete scam unless your famous. I placed an order on 6/21 and told i would have my items within two buisness days. I didnt receive a shipping email until three weeks later!1 everytime i would email them, i would receive back a [censor] automated message. I called the 800 number dozens of time, using every promt #, and couldn't get through to anyone. Finally on 7/12 i finally received my order. My order was missing two pair of shorts that were already paid for. Again, i attempted to reach out to them asking when my two shorts will be shipped. No reply, no answers. Nothing. All the website says is that "we are currently preparing these items for shipment". Its over a month since i placed the order and i'm still missing two items with no one replying. Worst customer service i've ever experienced.

I have been calling, emailing and trying everything possible to contact Fashion Nova because it has been two weeks that I returned my purchases and I have not recieved my store credit. I need answers. All I get is automated emails or calls when i try to contact them. They claim its because of the changes in their company that everything is delayed but I believe is all lies. I returned $200 worth of clothes so I expect to receive it. I'm very upset with the company, the promotions are all bull.

I sent my return in two weeks ago. Been emailing for over a month to find information out. Still no response. I won't be ordering from you guys again. I just want my refund. I sent back a pair of jeans that were too stretchy, which was mailed to me late outside of the delivery time.
Bad customer service and no one ever answers the toll free number !
My email is lyles.[protected]@gmail.com

I purchase some items 10 of the items are missing 4 of which I was credited for. The other 6 items was never credited for. I was sent an email with a case number but no one has contacted me I also try calling customer service several times with no luck of getting anyone. This is not the first time that the did this but there was never so much missing

I returned my dress 7 days ago and sent several emails for an updated status and I haven't received a response from the company. I am very displeased with this company communication and there is no way to directly contact anyone. No one is responding to my emails and I've done my part by ensuring the item was returned. I will never order from this site ever again!

I recently bought a dress for 37 dollars. I checked again and realized it was the wrong item and had emailed you guys to cancel it. There was no problem with canceling my order but now you guys haven't gotten back to me on getting my store credit. I always shop here but now I am thinking you guys are just scammers. I would like this issue to he resolved quickly. My order number is 6661461. I would like my store credit immediately.

Fashion Nova is complete scam. Do not believe the hype! Customer service is the worst I've seen yet. Not only don't they speak on the phone but via email you will end up speaking to 20 different people telling you 20 different things. They do not issue refunds even when they're wrong and they're just terrible. Fashion Nova is trash. Don't waste your time. The clothing is oddly cut much smaller then expected and pretty much made for dolls. They refused to give me a refund for items I never received so I will never purchase with them again. Useless store credit honestly. I hate this company.

I have spent so much money at Fashion Nova it is almost embarrassing. I had returned some items that didn't fit on 6/15. Got confirmation from USPS package was delivered on 6/17. Two weeks later I'm still not getting my store credit. I called post office, confirmed returned address and all was good on usps side. Fashion Nova replies with this automated email stating someone will get back to me. Over one month later...nothing! I email every single day and all I get is the automated email stating a case# has been created and someone will get back to me. This has been going on for over a month and no one has contacted me. the telephone # provided is automated! you cant speak to a live person. the other # provided pertains to the u.s. postal office...like really? UNBELEIVABLE how a company claims to be this great when in fact this company lacks soooooo much. That was the last time shopping with fashion nova. I wish everyone would stop buying from this company that has no concern what's so ever to help costumers with their issues.

I ordered a dress worth 60$ from fashion nova on June 13th and it's now July 23 and I haven't even gotten any update on my order... the only email I got from them was order confirmed. No shipment info because it haven't been shipped, I emailed them a million times and only have gotten automated emails, called them more than ever but every time no one is available...left voice mails for them to call me back... got no call back... I'm really mad now and want my money back... ridiculous.