FashionNovapoor communication

T Nov 26, 2018
This review was posted by
a verified customer
Verified customer

I have always somewhat had good vibes when ordering from fashion nova, but the last 6months have been Hell! They have refunded my items without me knowing. I placed another order and it says, order was accepted and they now have enhanced shipping etc. Well, not the case. They refunded a second order for me, without any explanation and me waiting for over a month. There is no customer service line, so you cant talk to real people. They do not respond to email...it's just a joke! I was growing to love FN and was preparing to make it my go to online shopping place, but with service like this I will stick to Amazon. Better customer service, shorter turn over times and good quality clothing.

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