[Resolved] FashionNova — never received my order of over 300$!!!
I placed an order on April 5 order 4734283 today is April 13 and I have still not received my order. The day I placed my order, my order was flagged for fraud I sent back the proof in the response. Every day I emailed them three times from three different emails and all I get is an automatic message. On Instagram they just delete my comments so clearly you have no intentions of sending me my items or my 346$ back !! It's ridiculous! The items I ordered are probably out of stock and all I will receive is store credit and I don't want store credit seeing as I have no intention of ordering from here anymore. This is horrible customer service .
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
FashionNova Customer Care's Response · Apr 14, 2017
If your order is flagged by our Fraud Department, it is more than likely due in part to your order's purchase amount. Fashion Nova wants to ensure all our customers are protected and hinder any unauthorized charges from occurring. In an effort to do so, we may stop orders from shipping out and reach out to the customer for additional information on the cardholder to verify the charge was authorized. Please contact us at [protected]@fashionnova.com with the verification to further assist with your order being shipped out.
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