Fashion Nova
reviews and complaints

When i ordered the shoes it was not a final "as is". I purchased 3 pair of boots however i'm only able to return 1 pair. I just wanted to exchange for a larger size but it will not allow bc now on the site the items are final sale. There policy was not clear and getting an actual person on the phone is not an option. Also, when i ordered several pieces it was listed as free expedited shipping which is was not true. Ordered on 1/11/23 and i received my pkg on 1/20/23. False advertisement. Love the clothes but if i had of known it would be a hassle to return items i would have not ordered anything at all.

Order #105523624placed in December and #[protected] placed in September were never received. I paid upfront for both and now my accounts are being charged back because Fashion Nova claims I received these packages. When they ship items through LSO Trucking Company I never receive my items. I had a similar incident with this trucking company with another company and later found out the Police Department had confiscated the packages. I am going to contact Consumer Protection because I don't have money to give away.

Hi

I am STILL awaiting my situation to be resolved.
My Fashion Nova parcel which cost £143 was left outside my back gate by the Evri delivery driver in NOVEMBER!
Once home from work my parcel was not there, since then I have been going back and fourth with both Fashion Nova and Evri.

Evri informed me in the contract they have with Fashion Nova that they must be the ones to inform Evri my parcel is missing. Yet Fashion Nova have just basically kept telling me they are not responsible.
Evri have insurance that will cover my missing items, yet Fashion Nova are refusing to even speak with them about this! Why? As a customer I have no items yet you guys have my money.
Everytime I email Fashion Nova all they say is they can't help me. So who is responsible for my missing items

Sara Maynard

fashion nova is a SCAM! I have almost 7 gift cards on my account that I never received an email store credit for all my returns. How is it ok to want to scam people off their store credit? It makes no sense at all. I've sent countless emails with the same response that my gift card has been sent to my email which is a big lie. They haven’t sent me any store credit via email. I will definitely not give up till I get my money back .

11/16/2022 around 2pm I did ot recieve my order and fashion nova is not responding to my emails and its been over a month and at the beginning they told me that I wasn't getting refund because I got my order
Order number
#[protected]
DELIVERED
Ordered
Shipped
Arriving soon
Delivered
See full tracking history
Order #[protected]
Date Placed: Nov 16/2022
Total: $54.16
Delivery Address
tommia denby
6513 South Evans Avenue
Chicago IL 60637
United States
Shipping Method
2 Business Days (Order by 3pm ET)
UPS is the carrier for your shipment.
Billing Address
TOMMIA DENBY
1503 West 112th Place
Chicago IL 60643
United States
Latest Scan
NOV 18
12:49 PM
Delivered
CHICAGO, IL
Dana Distressed Denim Jumpsuit - Dark Wash
Size: L
$37.99
Qty: 1
Subtotal
$37.99
Shipping
$12.99
Taxes
$3.18
Total
$54.16 USD
Payment method: Visa
Payment method: shopify_payments

I placed an order w Fashion Nova, paying it threw zip. They used laser ship as their carrier to deliver my package. Last stop on the GPS was Secaucus, NJ. the tracking said delivered and that I signed off on it. The name of the signature is incorrect and I've never received the package. Mind you, I live in Manhattan, NY. I've never had an issue w them and this is my first time. They're giving me the run around on giving me a store credit or refunding me. My order#[protected]

IM OUTRAGED!

I have cameras at my door. Received email package was delivered. Company provided me a photo of delivery. I told them 12/5 it was the wrong door. Fashion Nova and GLS, do. not effectively communicate and Fashion Nova refuses to refund me or redeliver to proper address. GLS confirmed mistake via email. Fashion Nova won't acknowledge.

Fashion Nova Customer Care Rep,

I am so disappointed that this is the only method that your company will reach out to your customers. I ordered several items and just so happened that two orders were supposedly delivered on the same day. Well, I did receive Order #[protected] at 6:40 pm on December 22, 2022. But I am missing my other order, Order #[protected]. Delivered according to the tracking information two different times to your site at 12:29 pm December 22, 2022, and according to Lasership, the package was delivered at 11:29 am at my front door. I was sitting in my living room on December 22, 2022, all morning Sick with FLU, and an upper respiratory infection, and nothing was delivered to my house until 6:40 pm was order# [protected]. I have since placed other orders and I hope to receive my items ordered. I do not have neighbors who steal or anyone who may have taken the items other than the delivery person at Lasership. I am requesting a full refund in the amount of $94.35 for the items that I have never seen or I will seek legal action. Not only has this ruined my family's Christmas holiday but has not been a pleasant shopping experience with YOUR company.

I look forward to hearing from someone with your company via phone very soon.

I've made 3 orders with Fashion Nova and haven't received my refund for those items they keep send the same respond every time I contact them, see the respond below. Order #[protected], [protected], [protected].

I was my shipping for Order # [protected] and [protected] to refunded only with my refund to go back to the form of payment

Hi Kaneisha,

Thank you for getting back to us! Today, I'll be happy to help you with your store credit for Order #[protected].

According to our records, the entire amount was refunded in a form of an E-Gift Card. The amount of $150.22 was issued on this date 10/28/2022 to your Fashion Nova account's email address. If you got a store credit via an e-gift card, please check your inbox, including the junk/spam folder.

We sincerely apologize for any inconvenience this has caused you. Please feel free to review our returns policy and we thank you for your patience as we resolved this matter.

Happy Shopping!

Kinds Regards,

My Email is [protected]@yahoo.com

I made a purchase and my package was supposed to be delivered on the December 21st. I didn't receive it and when I asked for information on their Help Center they told me the delivery wasn't complete because of an error in my address. I checked and my address was right on their website but wrong in the carrier site. So the company made a mistake. Even with that mistake, I was told that I couldn't have the package resent or have the refund on my credit card, the only option is a gift card. However, I'm moving to another country and won't be able to make another purchase and even if I was, they were the one who made mistakes and I'm being harmed 2 times for this situation. I won't have the dress I bought for a special occasion and am stuck with almost 300 dollars of store credit in a store that is not easy to order from my new country and that made mistakes and I don't wish to buy again with.

Also, all the answers I got by email and their help center were automatic, so even with all the emails I didn't have any answer or solution to my problem.

I ordered clothing from Fashion nova on November 25th to have for my vacation to the Bahamas. I received notification that the package had arrived but the package never came. I reached out to Fashionnova and they basically said they could not help. After tracking the package on the shipping company's website (A new company that I have never ever had my packages shipped through) I discovered that the packages were delivered to the wrong place, as the picture they took was not anywhere in my building. I also reached out to the company on numberous occasions and they still said the issue was resolved. However, I have yet to receive my package. My vacation has been absolutley ruined.

My merchandise was delivered by lasership at the wrong address and was stolen. After learning this I contacted lasership and was informed that their would be an investigation for a solution. I was also told that the turn around time was two days which on the third day I contacted them in regards. I was told they didn’t see anything on file and told me to contact them again when I did I was told the investigation was completed and it was found the carrier delivered to wrong address that I had to reach out to fashionova for refund. Once I reached out I provided pictures illustrating where my package was delivered and a picture of my address. I was emailed days later with an automatic email Spillane stating that it was delivered there was nothing they could do which is disgusting. This growing company should be ashamed of themselves. Their disregard to helping their customers has fell short. This is not my first situation with fashionova and the unprofessional handling of me as a customer. Something has to be done a collaborative class action to show companies they need to be held accountable for people list of money and time! Please refer to pictures showing two different doors which means two different addresses. One address is 3022 ave v apt 2A which was incorrect the item was suppose to be delivered to 3024 ave v apt 2A

I placed an order on Fashion Nova on Dec 22nd 2022 and did not receive a confirmation email, which means I did not have my order number either making it very difficult to find or track my order. What I did to resolve this issue was select contact us - select payments - select there's a charge on my card I don't recognize, you will be asked if your issue has been resolved - select no contact support - fill out the boxes and press submit. You will then receive an email to your email inbox from Fashion Nova - fill out the requested information and they will provide you with the information you're searching for.

I hope this helps!

To be 100 I was about to dispute the charge with my bank because I felt as if I didn't have another choice. If all else fails I'd take this step.

Happy Holidays!

Went to visit my son in Charlotte for his graduation, so I had my items sent there, when I tracked my order it stated that the items would be delivered before I returned home however, when I checked again for tracking it stated that the items was delivered on 12/19 however when I checked for the packages on both 12/19 and 12/20 before leaving still no package. Once I got home my attention was to follow up with fashion Nova however i became ill with COVID and just now recovering I tried to contact you via phone however with no success so I still never received my items/package for order #[protected] so I would still like to have them but if not able a full refund to the original payment no Fashion Nova credit

I put in an order on December 5th and here it is December 22nd and I have not received my order. At first the teaching was not even moving, then ask if a sudden when I try contacting support the teaching says delivered. I want to check the day and time and checked my cameras and never was a package delivered. The fact that Fashion Nova is supposedly so well known and gets all of these orders from us and don't even bother to care for the customers is disgusting, selfish, and very unprofessional. They are stealing our money, and NOTHING is being done about it. Honestly, this business should be shut down because there are way too many complaints about the same issue and none of them are being resolved! I WANT EITHER MY ORDER OR A REFUND and clearly I am getting neither!

Hello I got a text message today about product and it read Ho Ho Hoe first of all Your products are geared toward the Black women community so I am offended by this awful text message as it calls for HOES to get a discount it is referring to what rappers call a black female for being with many men and selling her body. I am not a HOE and I’d appreciate an apology a public apology. I will not be buying another thing from your website or store I will make this go public on social media.

Hello, so I ordered from fashion nova last month around the 25th. I have not gotten my items. I look on the tracking and it says my package was lost and it’s undeliverable. I tried contacting fashion nova and they didn’t resolve anything.

They say my package was marked as delivered but I looked on my cameras and no one came with any package! LSO company has similar complaints.

This company will steal your [censored]ing money, I've ordered with them before and didn't have issues until now. The package said it was delivered and handed to me. I've reached out to the carrier and the seller and they're just telling me the package say's it's delivered. I'm disputing this with PayPal and my bank because how can you not deliver my items nor offer a refund. You will think after being sued they'll change and do better and they're not. Soon as the next lawsuit starts I'm joining because I don't have 100 bucks to just give away. I keep getting responses that if the package was stolen to do xyz, however the package was not stolen if the carrier you guys selected handed to the wrong person.

My building is 5807 and my package was delivered to building 5811, Unit 303 (same apartment number as mine). I saw the tracking information and hunt down where exactly my package was delivered.

Two buildings after mine, I found the same exact door from the picture they took when delivered on Saturday, Dec. 10th, and asked the neighbors today Friday, Dec. 16th if they had my package. Neighbors told me they haven't seen anything, so my package was stolen because it was delivered to the wrong building with the same apartment number as mine.

I never had this issue before with Fashion Nova, and it is really frustrating for me to think no one wants to help. Fashion Nova keeps giving me the run around and doesn't want to help. I will leave them with a 0-star review because they don't want to take accountability for this issue. The person who was responsible for delivering my order to the right hands delivered it to the wrong ones.

LaserShip (the shipping company) who made the mistake doesn't want to help either. I want my money back, please!

I've ordered 4 t-shirts and 2 Cargo pants. Order#[protected], and I placed the order on November 28, 2022 and total was CAD$163.54 Now I don't like the quality and wants to return all the items however Fashion Nova does not provide a pre-paid shipping label. I've not experienced such a bad customer service, moreover there is no phone number or chat to speak with Customer Service. I tried to return my items on Fashion Nova website which only provides return instruction and mentions the estimate return amount of only $106.05 seriously? I almost paid CAD$163.54 and has to pay for return shipment. I think Fashion Nova is running scam instead of business, now when I need live customer sevice from Fashion Nova, I don't see any option. Worse experience ever.