Having problems with FashionNova?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

1800 866 0286 (Customer Service)
+1 800 222 1811 (Customer Service)
+1 818 347 6500 (​Westfield Topanga)
+1 323 888 1071 (Montebello TownCenter)
+1 818 891 3400 (Panorama Mall)
+1 818 238 0022 (Burbank TownCenter)
+1 818 341 4600​ (Northridge Mall)
437 S Broadway
Los Angeles, California
United States - 90013-1102
Mon10:00 AM - 6:00 PM
Tue10:00 AM - 6:00 PM
Wed10:00 AM - 6:00 PM
Thu10:00 AM - 6:00 PM
Fri10:00 AM - 6:00 PM
SatClosed
SunClosed

Complaints & Reviews

unauthorized credit card charge

I was creating an account and was charged for products I didn't want to purchase, when entering in my credit card information. And fashion nova wont cancel the order and neither will my bank. There was also no confirm payment option so i didnt even realize I placed an order. I called minutes after and nothing was done and I am super upset because it was a large amount of money that was charged. I just want the order to be cancelled. I haven't even received it as yet.

All

Customer service reps are horrible and sound like they don't care about the job.. I placed an order and can't even change the address before it ships.. this is ridiculous.. what am I to do ? Accept the fact that my order is being shipped elsewhere ? Definitely unsatisfied and will not be ordering from them again .

order

I placed an order on Novermber 4th, the next day I recieved a tracking number, HOWEVER, that tracking number was invalid! I contacted them, only to receive a default email. I contacted them again.. and the response I got was crazy. They said that my order was shipped through DHL ( when I went to the order status bar in fashion nova it says USPS) and they gave me the same tracking number again. What's even crazier is that I placed that tracking number in DHL.. and IT DIDNT EVEN WORK! I emailed them a third time, only to hear that I have to contact the postal service, and they cannot help. [censored] fashionnova.

Read all complaints

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem