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Fashionista Retail Private Ltd
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Fashionista Retail Private Ltd
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1.0 8 Reviews

Fashionista Retail Private Ltd Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with Fashionista Retail Private Ltd at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Fashionista Retail Private Ltd reviews & complaints 8

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2:57 pm EST
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Fashionista Retail Private Ltd Order was not delivered even after 1 month

I placed a order on 12th oct for diwali and got delivery date between 21st oct - 23 oct. My order was not even shipped by these date. After making calls they shipped my order on 27 oct as per fedex. Which was in mumbai only never moved from there.. When I called they kept saying that it will deliver in 2-3 days.. It was repeated and when there was only 5 days in diwali (14 nov).. They assured me that order will get delivered by diwali.. However my order still not delivered... They ruined our festival.. Avoid these cheaters.. Even if they deliver it now.. It is no use of me...

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2:44 pm EDT

Fashionista Retail Private Ltd cbazaar

Genuine review from recent experience. I ordered 2 outfits for my sister's wedding, and paid for Express delivery. The date of the delivery day passed and no items were delivered. I had no communications from Cbazaar. After 2 days passed, I contacted them to ask where the goods were. They stated that the goods were delayed and that they wouldn't arrive for at least another 3-5 working days. This would not serve the purpose of the outfits and so I asked for them to let me know if they are ready to ship. They weren't, but there was nothing they were prepared to do. I was INCREDIBLY disappointed with the lack of professionalism and their attitude towards the inconvenience they had caused. I spoke with a manager who stated that all they could do was refund the express delivery cost and 10% off the item. Given the item would have been delivered at least 2 weeks after it was due, I'd have expected more than this but they valued their own pocket more than their customer. Won't be buying again from them and I wouldn't recommend it to anybody else... especially if you want good clear communications from them and hassle free services.

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AnshulGoyal2010
Brandon, US
Nov 15, 2020 3:01 pm EST
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I agree ..They are like that .. same thing happened with me .. hope i have seen this before ..

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6:52 am EDT

Fashionista Retail Private Ltd cbazaar

I would like to give zero if possible. It is really bad that they didn't ask yolk length for long gown and they totally spoiled it. I followed up every day for a week when I received picture to confirm the yolk length and they never got back. And my order delivery is delayed by 20days.

Third product in the order was not stitched as per measurements. The solution/suggestion is to get it altered locally. If I can get something done locally, what is the use of ordering online to get it stiched?
Extremely unprofessional-
If you stich the product with incorrect measurements, why would customer bear return shipping costs and invest time and money?. Here is the response from customer care after repeated contacts-

We inform that your returns have been approved for the Product Code: IWBS01811927 as you are not fine with retaining the product.

Please login to your account and under Returns Policies click Feedback Reporting Form link, select FRC code: 12272R200207282 and print the Feedback Reporting Form (Return center address will be on the form), paste it on the package and sent it through the local postal service (USPS) and update us with tracking details, our team will contact you as soon as we receive the product.

Kindly refer our returns policy: https://www.cbazaar.com/return-policy.aspx

We request you to edit the review which you have posted in TrustPilot.

Feel free to get back to us for further details.

Regards
Sonia.

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12:52 pm EST
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Fashionista Retail Private Ltd Worst online dress and poor service

I am sorry that i only discovered this website after making my purchase on cbazaar. It is the worst shopping experience i have ever had. I did two purchases there. The first one... they ill-advised me about the product. I informed them about it in the feedback but they did not bother responding to me as any good company would. I purchased a present for somebody and the material was not as promised... quite embarrassing... i also bought a dress that i intended to wear for my wedding and i received it in poor quality material, torn and quite badly stitched (see pictures attached). I complained to them and guess what i got a brilliant response informing me that it is no big issue. See response below:

"Dear Sirin, Greetings. This is in regards to your email; We apologize for delay and the inconvenience caused. Since the product is a flared dress the short and long would not be shown. And regarding the ripped part in the front must be due to handling the product during the transit, we request you to get it darned by your local tailor and we would compensate USD 20.00 for the alteration charges. Please do get back to us for any further clarifications. I will be glad to assist you. Thanks and regards, Gowthami Cbazaar.com – Customer Engagement Team – Keeps delivering happiness "

This made me more upset and i sent an email to [protected]@cbazaar.com and [protected]@cbazaar.com telling them that i want something to be done about it and i would like a full refund plus shipping charges on 13 December but you know what... as expected from their poor quality service, they have not responded to date.

I strongly advise everybody to stop purchasing from www.cbazaar.com. I got a much better service from Utsav and their products are of much better quality.

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Update by Sirin79
Jan 21, 2013 1:53 pm EST

Hello,

Cbazaar has finally managed to take the dress from DHL and have agreed to effect a refund. However, they are not being able to do the refund on paypal and are refusing to do a bank transfer. I suspect that we are allowed to receive money in Mauritius through paypal and i have advised the cbazaar rep.

However, the response is that they are saying that they can only refund me through paypal. I would advise anybody who lives in countries where there are restrictions on paypal services not to buy anything from them since they find all means not to be held liable for their fraudulent activities. I have read several posts on the net whereby people have not receive their refund.

I will wait for a few more days for their response and thereafter take the matter further through legal authorities. I would appreciate any advise from other people having the same problem.

Sirin

Update by Sirin79
Jan 17, 2013 5:07 am EST

Hi everybody,

cbazaar.com has finally managed to arrange for DHL to pick up the dress but guess what... they have refused delivery of the package! This is a very impressive way of doing business for a company like Net Avenue Technology Ltd! Let's wait and see what happens.

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Update by Sirin79
Dec 28, 2012 3:13 am EST

Dear Customer Engagement Team - Cbazaar,

I am not impressed with your solution to my issue yet. I would like to know what measures would you take and by when you will effect my refund. Please see email exchange with one of your colleagues. I cannot believe that a company your size would find it difficult to process a reverse pick-up. I am more under the impression that you are not willing to pay for the return postage neither for the refund of your defective product.

I would also want to bring your attention that a return through a regular post this period of the year will take long to happen as you should know. If you want me to effect the postage myself by courier, i will get a quote from dhl and you can deposit the money on my creditcard account so that i can pay for it. I am very sorry but i do not trust your company and i would advise other people to be very cautious when dealing with your company or rather to avoid doing so at all cost.

Kind Regards,

Sirin

Dear Rameez,

I am sorry for having missed your call. I am not impressed about having to post the product my regular post at my expense and risk. It will take much longer to be processed and my refund effected accordingly.

I would like to have you to have it picked up by a courier company. I believe that you have an account with DHL. The process is a very simple and straight forward one. Cbazaar only have to fill in a form online on their website or give me your account number and i will have it sent to you.

I hope that you resolve the issue immediately.

Kind Regards,

Sirin

On Fri, Dec 28, 2012 at 11:14 AM, wrote:

Dear Sirin,

Greetings from www.cbazaar.com

Your ticket with reference no: 287205

"Dear Sirin, This is in-regards to your order [protected], I regret to inform you that we are unable to arrange a reverse pick-up for the product due to some internal factors and I tried calling you few times on this but could not talk to you. Please return the product back to us through regular post only and we would process the refund for the order as soon as the product is received at our UK return office. The address where the product needs to be sent is "CBazaar UK, PO Box 1109, Harrow - HA3 3JR". I really apologize for all the inconveniences that we may have caused you through this order. Please feel-free to contact me for any queries and I would be happy to assist you. Regards, Rameez"

Please do not click on reply to this message : You need to click this link to reply this message.

This is a one-way email notice only. please use the link to respond.

Thanks & Regards

Customer support team
www.cbazaar.com

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abch
, US
May 11, 2014 11:38 pm EDT

This the worst website ever. They all are liar. DO NOT BUY ANYTHING FROM CBAZAAR.

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Carecbazaar
, IN
Dec 26, 2012 7:15 am EST
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Dear Sirin,
We are happy to have interacted with you on phone as well on this issue and we shall look forward to interacting with you soon. We hope you are satisfied with the solution and we are happy to have assisted you with the right solution.
Please feel free to mail us for any issues,
Regards
Customer Engagement Team, Cbazaar.

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Carecbazaar
, IN
Dec 25, 2012 2:35 am EST
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Dear Sirin,
This is from the Customer Engagement desk of Cbazaar. We have looked into your issue and have sent you an email with a solution, Please have your email box checked for the solution.
There are some situations that involve some more investigations and that has actually taken longer than expected, Please get back to us on care@cbazaar.com for any issues, We shall be glad to help you,
Regards
Customer Engagement team, Cbazaar

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9:52 am EDT

Fashionista Retail Private Ltd I have never been treated by a company like this

I ordered a salwar kameez. I sent them my measurements. It took 7 weeks to get it and it didn't fit! They didn't believe that it didn't fit- I had to sent them photos to prove it. Then I was told- that I should alter it myself. Unbelievable. I have never been treated by a company like this. Thank god I didn't order my bridal saree from them.

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6:25 am EDT

Fashionista Retail Private Ltd I got robbed of $66 dollars from Cbazaar

I bought ONE saree from cbazaar, and they sent TWO. They charged for TWO. I returned the saree like they told me too, and I payed for the shipping cost. The amount they owe me is $63.10. For like one month, I have contacted them by calling/e-mails/chatting. They always say that they will fix the problem tomorrow, but they never do. Okay, SO THEN, 1 MONTH later, the gave me a gift voucher. Guess how much they gave me... Not $60... $40. Alright fine, it's whatever you know? So i bought a bangle from them which together with shipping and everything is $43. SO i ordered over the phone, and 1 lady toke money from my credit card, I let her, because I already lost $20 from them, $3 won't hurt. Haha, you want to hear something funny? They toke that money too :) My story doesn't end there... They gave me a gift voucher for $61 dollars, I was really happy ! BUT THEN, i went to buy something, and the gift voucher had " technical difficulties". It's pretty funny actually because they don't have these "technical difficulties" when they take the money, but the do have these "difficulties" when they are supposed to return my money. So here you go, I got robbed of $66 dollars from Cbazaar...

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care- cbazaar.com
, IN
Sep 06, 2012 5:49 am EDT

Dear Sir

We have checked the order history and have come to know, that 2 orders were placed by you. Since the same product was ordered by you twice, you wanted to return one product and we had also explained to you on the returns procedure. We had received the product from you and as per your instruction, we had issued a GV for 61 USD, including the return shipping charges.

We would like to inform you, that there were some technical issues, that you had faced while placing the order, which was unfortunate, Also please note your total order value was less than the actual GV amount, When you had contacted us, we had taken steps to generate your order for the GV used and have generated the order already for you, Our Customer engagement agent has spoken to you and informed you of the order number also.

Please get back to us if you may have any issues, We are always here to assist you.

Regards
Cbazaar

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5:44 am EDT

Fashionista Retail Private Ltd I have never had a worse customer service experience

I ordered a garment sized "4 yrs" and received a garment that would not fit a child younger than 9 years old. I was treated as if the incorrect size was my fault. I sent my daughter's measurements and asked for confirmation of what size I should order. After a 16 day delay, I was told that they could not tell me a size to order, but that I should select garments at random for them to measure. I did so, and after a further week of delays was told a number of garments that I could order, but not WHAT SIZE to order. When I asked again for a size, I was given a size that did not match the information on the website and that was not available for any of the garments I was told would fit. I then made the request as simple as possible, and asked for confirmation that a specific garment would fit my daughter if I ordered it in a specific size. I waited more than a week and requested this information more than three times. I was ignored each time, even though I repeatedly informed staff that I was almost out of time to order the garment before the wedding where my daughter was to wear it. All of the staff was slow and incompetent. After a month of wasted time and effort, I had no choice but to order a garment from another site.

In addition, I was told that I would receive a full refund for my purchase, including shipping. I was also told I would receive a gift voucher for the $10 I spent returning the improperly sized garment. However, once the garment was returned, I was told I would only be refunded a portion of the price and none of the shipping. When I reminded staff that I had been promised a full refund, and received a new email promising a gift voucher for the price of the garment and part of the shipping. I was forced to take the dispute to my credit card company.

I have never had a worse customer service experience.

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Carecbazaar
, IN
Jul 05, 2012 10:28 pm EDT
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Hi Madam,
Greetings. This is Roopa- Manager, Customer Engagement of Cbazaar.com, My apologies, that you had some issues with the kids wear that you ordered. I have already sent you an email, trying to sort out this issue. Please get back to us on the same, At cbazaar, We never want any customer, to get disappointed with our services. Please let me know the right time to talk to you, I would be glad to talk to you and assist you further on this issue. We at Cbazaar, really want to see you get back to us and have the most fulfilling shopping experience with us again,

Thanks and Regards
Roopa Raghav- Manager, Customer Engagement
www.cbazaar.com

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Carecbazaar
, IN
Jun 27, 2012 4:06 am EDT
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Hi
We are from the care team at Cbazaar
We apologize for the size confusion for your daughter and the frustration that it caused to you. We have raised this issue with the concerned department to look at options to make it easier for customers to find the right sizes, We assure, that we would bring in an easier size choosing option very soon . We have issued full refund for the returned product along with a GV for 10 USD as promised.
Once again please accept our apologies for the inconvenience caused on your order.

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3:15 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Fashionista Retail Private Ltd - I am warning everyone I know about this scam of a business they run

I contacted CBazaar prior to ordering my 7 bridesmaid outfits to absolutely make sure that there were AT LEAST 7 sarees available. They contacted me very promptly and let me know that there were plenty of sarees left and to contact them with any problems/concerns. I felt like I was in good hands. I had all of my girls order the sarees and one of the girl...

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