Business FAQ

First of all, what is this website anyway? Are you trying to sell us something or is it another attempt to offer services no one needs? is one of the oldest consumer complaint websites on the Internet, established in 2004 and is completely free, safe, and easy to use for everyone. By saying free, we mean it's absolutely free, no beta, no cut versions. acts as a platform for customers worldwide to forward their complaints to the respective companies to resolve whatever issues they have.

Why should we care about the posted complaints anyway? Can't we just ignore them?

First of all, is the most popular and influential complaint resolution platform on the Internet. There are plenty of potential consumers worldwide seeking information about a company before engaging into any interaction with it.

Second, it's rather unusual for a business not to care about those thanks to whom it exists in the first place. A lot of companies flopped due to lack of care towards their customers, nearly non-existent feedback and negative "word of mouth" spreading around.

Our years of experience show that customers generally have more trust towards a business that can admit its mistakes and works on resolving them, rather than towards the one that simply ignores everything.

Additionally, majority of consumers nowadays are Generation X and Generation Y: both of them are tech and Internet savvy (especially Generation Y), therefore in their eyes a business with a crystal clear reputation on the Internet looks suspicious and untrustworthy. And numbers of such customers only increase every day.

It gets even worse if a company doesn't have any reviews whatsoever, be they positive or negative, as customers are unwilling to gamble by spending their money on a completely unknown service.

How do we even use your website?

First of all, you need to log into an account at

If you discovered our website after receiving an email from us, it means we have already created an account for your convenience and granted it additional features that normally aren't accessible to a regular user.

These features include:

  • - easy tracking of complaints (and their updates) against your business;
  • - seal of approval of being a verified representative;
  • - ability to see user contact details and their sensitive information and many more.

We strongly recommend to use an account we've provided you with, as it will differentiate you from other users and will erase any doubts of your customers that you're indeed a legitimate, verified representative of the respected business.

If you have stumbled on while browsing the Internet and/or found your company's profile on the website, then you can either:

  • 1) Create an account on your own AND notify us by email [email protected], so we could grant you these additional features, or
  • 2) Contact us by email [email protected] and make a request to provide you with a business account.

Afterwards, you can either use a complaint tracker to check new/updated complaints against your company, or visit your business account to find a complaint you wish to respond to and post your reply.

Do we have to pay anything?

No, our website is absolutely free, easy, and safe to use for everyone.

Can we create an account on our own?

Yes, but in general it's not advised. A self-made account doesn’t have the special features such as:

  • - complaint tracker and ability to see sensitive information that is hidden from other users;
  • - it is marked as a legitimate, verified representative of the respected company;
  • - it stands out of a crowd and will receive recognition from your customers.

If you have already created an account yourself and want it to be verified, please contact us by email [email protected].

How the resolution process works?

To put it simply:

  • 1) A customer writes a negative review for your company.
  • 2) You receive a notification about it.
  • 3) Go to the complaint page and post your response.
  • 4) The customer will receive an almost immediate notification that the business owner has replied.
  • 5) If the complainant does not respond within 30 days after your comment, we consider that either the issue has been resolved or the consumer is no longer interested in the complaint. In this case the complaint will be marked as "resolved".

How can we improve our company's rating?

Respond and resolve complaints!

The rating relies not only on the amount of resolved complaints, but also on the resolution time.

Replying to a complaint within 48 hours (not counting weekends/holidays, we're all human after all!) and getting it resolved quickly is a sure road to a 5-star rating.

Alternatively, if it takes months to provide a simple reply to your customer, do you really think you deserve anything more than 1-2 stars?

Can we remove a complaint from your website?

We do not remove complaints, unless we receive an officially signed court order.

Can you ask our customers to directly email us instead of posting complaints?

In theory, we could, but that is very likely to have a long-term negative effect on the customers in general.

Why do customers even begin to take their complaints to the public? Why do they prefer to post it on our website instead of sending it directly to you?

Because there are/were plenty of companies that simply ignore(d) complaints as long as they are/were private.

We're more than positive that you have heard of at least one incident when the business owners began resolving issues only after the word got out and spread like a wildfire on the Internet, news and/or TV. Yes, it's unpleasant, but that's how the world functions nowadays.

And that is why people come to us: they believe that by voicing their concern in public they're more likely to draw some attention to the issue.

Besides, we notify you by email each and every time a complaint is posted or an already existing complaint is updated. We also provide a live tracking system. Surely it isn't that hard to simply check it at least once a day?

Can we remove a complaint that we consider to be false from your website?

The answer is "no".

We cannot possibly be sure that a complaint is indeed false, or it's just a company feeling uneasy of being exposed.

If you feel a complaint is fake, make a statement by responding to it. After all, you care about what other people (your customers) think, right?

Well, make them doubt the legitimacy of a complainant with a strong statement as to why you feel a specific complaint is fake. People aren't stupid and a business that can defend itself against defamation gets much more respect than the one that goes berserk in its desire to remove everything negative about itself.

In immortal words of Steve Jobs about people that submit malicious apps to Apple and then complain to the press that their "perfectly clean" apps are getting rejected by Apple: "This guy is a son of a bitch liar!"

We have an internal ticketing system and we do not use complaint platforms.

Fair enough, plenty of companies do. However, your customer may simply be unaware of it or may find it uncomfortable to use, or any other reason as to why they decided to contact you through us. You can simply inform them about it in your response. It's neither hard nor it takes long.

Who has created our company's profile on your website?

Your business account has been created by our editors; the information has been taken from publicly available sources.

How can we edit or update our company's profile information on your website?

Please contact us by email [email protected].

Can we remove our company's information from your website?

No. Not only it's publicly accessible, but it's also possible to find it on the Internet.

Moreover, why would you want to reduce chances of your customers to find a way to contact you?

Can't we just sue you into oblivion and get you shut down, instead of going through all this hassle?

Oh yeah, we get questions/threats like that all the time. Plenty of companies have been trying to do it since 2004, but none have succeeded so far.

Well, perhaps your company is a special one that considers it can get us removed from the Internet and sweep all the complaints under a rug, but a bigger question is to be asked: what kind of a successful company would focus on shutting someone's mouth instead of focusing on its customers?

If you indeed have such an attitude, maybe you should reconsider the direction your company is headed.

Our IP got banned and we can't post anymore!

Please contact us via our ticketing system and we'll be more than happy to unban you and add your IP to our whitelist.

I did not find the answer to my question here

If you can't find the answer to your inquiry, or if you have general comments or feedback, you can always contact us directly at [email protected].

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