Fantastic Sams Cut & Color
reviews and complaints

I went in for a fresh new color and was so excited. I asked for an ombre from dark brown to red. The stylist missed so many chunks of the bottom of my hair so now I have chunks of hair that go from brown, to red, to brown again and then red. It is hideous. The stylist attempted to fix it a second time, yet still was unable to fix her error. She also needed to cut like 4 inches off the bottom due to not bringing the bleach all the way down on my hair. The red is 1 to 2 inches from the top of my head (was supposed to be halfway down) and I haven't been able to wear my hair down since it was done. The stylist offered to do it again this month and still have not heard from her. I want a refund as I paid over 300 dollars to look ridiculous and now have to wait to have it fixed since she put bleach in my hair not once, but twice. The first two pictures are what I asked for the, the other two are what I ended up with.

On Dec.14, 2019 I visited the Fantastic Sam's Salon on Walsingham Rd, Largo FL 33774. We are seasonal 6 month residents and have been for many years. I frequent this shop every 8 weeks between Dec and May. Lovely shop and staff except yesterday. The person assigned to me approached the desk and asked, what do you need? I said a haircut. I wish I knew her name, but there was no name tag, not license at her station. A woman of 30 to 40, white bleached hair in a crimped Bob style. Multiple diamond facial piercings and bilateral arm tattoos. Hopefully identification based on description will help. I sat in the chair, she barely sprayed my hair wet and then said, so what do you want? My hair is a short pixie, over the ears with sideburns and bangs. I used my hands to to to go around me face so that my sideburns and bangs were in front of my hands. I said everything else is fair game. I am trying to grow my bangs and I would like the back tapered, layered and not too short. I said my hair is very bulky ( it is very thick and coarse) she said, " no, not really) I let it slide. She then said so your telling me HOW you wear your hair, not HOW you want me to cut it. You say, don't cut here, don't cut there. I said...please leave my banks and sideburns. Top sides back please layer and thin out. Not to much maybe an inch or so off the bottom in the back. A nice taper. Threw her hands up, I can't cut here not there, I can't deal with off limits! It was horrific. The operator in the next chair had a mortified look on her face. I finally said do NOT say another word to me. I was close to years. 65 years old to be treated with such a vile and hateful, disrespectful person as an employee in a hair salon was beyond brutal and unacceptable. I summoned the manager I did not catch her name but a young in her 20'S with pinkish hair. I showed her how I explained to leave the very front, bangs and sideburns alone by demonstrating with my hands. I explained the continued and prolonged attack by this woman the entire time I was in the chair. I would have left but my hair was uneven and about 1 inch longer on one side. I told the manager she should be fired on the spot. The manager seemed only minimally interested and said I'll talk to her. I am certain it was a big joke to them. A customer lost, a complaint filed. This person does not deserve to work with public or have the privilege of licensure.

I went in to the fantastic Sam's in ne brainerd mn I asked for a trim with the clippers to bring my hair down to a half inch. The lady that was cutting my hair literally shaved my head down to the skin before I realized what she was doing. She than proceeds to totally chop my invert style into a box shape saying she is trying to level it out. I paid her the $8 and left crying. I went to the Baxter mn location to have the manager attempt to make this look better. I ended up buying a wig to cover this up. Then Friday the 11th of October my sister went in to have her perm fixed that they messed up and she expressed that my hair was beyond butchered and terrible the staff at the Baxter location proceeds to talk about my hair staying I'm over reacting to been shaved to the skin and laughing about this situation in front of my sister! I am beyond offended and will never step foot in these locations again. And I'm waiting to find out from my attorney if legal action can be taken being I was bad mouthed and slandered in front of other customers including my sister. This is their mistake and a massive one at that.

I had a perm put on my hair by Nikki Sherback, she fried my hair! After a week I went back, I had to have
1 1/2 cut off my hair! My hair is still damaged! I feel I am owed a refund for this huge mistake! My thoughts are if she hadn't take 5 cigarette breaks I might not have the mess I do! I told the manager about it, she told me all I could do was talked to corporate! YES I am very upset!

Tammy NOSS

I made an appointment at 5:30 on October 5th at the Battlefield Parkway in Fort Oglethorpe Georgia location Fantastic Sams and when I had gotten there the store manager was the one in charge name Cristia she was the one to cut my hair. she was already complaining about how i had made an appointment at that time and that she could not eat her food. she sat me in the chair and then told me to never make an appointment at this time again and just was complaining the whole time. And kept checking her phone to see what time it was and to check her notification but when she got done with my hair I left and that's when I realize she had messed up on my hair so bad it looked like complete crap. This is unacceptable customer service especially to be a store manager and VERY unprofessional !

I came into the salon on Monday around 430pm. All I needed was a simple trim. The Asian lady told me that what I wanted was not possible and to make things even she would need to cut my hair. And when she showed me it was about 4 inches that she was suggesting i cut off. Instead of listening to my gut feeling I let her start to trim my hair. I had my three kids with me who were ready to leave by the time I was done so I paid and left. When I got home I noticed how uneven and choppy my ends were. I called to see what could be done and they said to come back tomorrow. So I did. Came back and requested my money back. The Asian lady then tried to tell me it was my fault my hair turned out the way it did was nothing she had done and said to come back at 1pm to speak to the owner. So I do, I came back at 1 and that is when the owner informed me they do not do refunds and was also extremely rude. And that they didn't have another stylist who could fix my hair till Friday because the only other employee had to take off for a family emergency. When I asked what time Friday they could not come up with a time and kept saying "I don't know" or "I have no answers" then proceed to tell me "I got a discount what did you expect" uhm 1. I asked how much a trim was. And 2. I did not ask for any discount. I left the store in tears and hoping the other stylist will be back on Friday or before my "7 day guarantee"

My 15 yr old son went in for a haircut at your orchard trail location last week. I paid $15 on my discover card and left a $4 tip in cash for the hairdresser. I was charged $22 on my credit statement. I want a refund for the amount I SHOULDNT HAVE BEEN CHARGED!
If this isnt resolved by end of next week, I will file a formal complaint and contact the BBB. The $7 that was charged extra to me without my consent really just makes me mad that someone thinks they can take advantage of me.
This is fraud.

Stacey Koenig

Last time for hair above collar all over color w blow dry was 40$. This time hair same.. was 70$. Asked manager John and couldn't get a streight answer out of him.. he said basically color was 40 and a blow dry was 20.. which is crazy in itself. I asked if he could tell me why I was charged 40 the 1st time and 70 the 2nd and he said he could not that the salon works on a slide. That everyone can slide whatever price they want. I went in thinking I was paying 40. I got ripped off. Worst is mgr doesnt care..wont look me up and said priced slide there. When I got home to rinse my hair the next day orange hair color was all over my towel and in the shower, she had not even rinsed me good. The color I asked for is not the color I got. I am req a refunfld