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Fantastic Sams Cut & Color
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1.5 179 Reviews

Fantastic Sams Cut & Color Complaints Summary

24 Resolved
155 Unresolved
Our verdict: With Fantastic Sams Cut & Color's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Fantastic Sams Cut & Color reviews & complaints 179

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5:01 pm EST

Fantastic Sams Cut & Color Hair styling service/stylist

I went for a wash and roller set. The stylist - Ka’Shonda washed my hair very fast and said she would do a deep conditioner for free while I wait and she put a relaxer in another guest’s hair. While I waited my my scalp was itchy being that she did not do a thorough job washing it. When she came to rinse out the conditioner, I told her it was itching and she washed it again using a Tee Tree shampoo. Then she began to set my hair. She sprayed leave in conditioner. I told her I don’t like leave in conditioner cause it makes my hair heavy. I only use setting foam. She said Design Line very light. She asked the color rollers I use and I said mostly red and some purple and I showed her a pic from my last visit 1/13/2022. It took her about 5 minutes to put the first 2 rollers. Then the other guest said her scalp was burning from the relaxer. She went wash her hair. When she returned to me, my hair was getting dry and she continued to roller set it. She then said she needed to re roll some of the rollers cause her sections weren’t right. It’s was obvious she was struggling. By the time she finished setting my hair it was 40+ min - too much time. She sat me under the dryer and 15 minutes later, big rollers at the bottom falling out and hair was dry and straight. She used wrong rollers for my short lengths. I then started trying to set my hair and wet it again with foam etc. I even went to the restroom and put water. I got soo disgusted. I told her I would pay for the wash and was going home or elsewhere to get hair done. When I removed the rollers, my hair felt a little heavy and sticky due to the leave in conditioner and my hair was straight and dry in other places where the rollers did not fall out. It was 1:55 when I left. She did not charge me but my time, other guests and hers was wasted. I will look for other online platforms to file this complaint and share my pics. Thanks.

Desired outcome: My name is Shenell Deville and I can be reached at [protected] or [protected]@ymail.com.

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4:21 pm EST
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Fantastic Sams Cut & Color Hair color root touch up

Never go to this place! If I could give 0 stars or negative stars I would. I used to be a satisfied customer when armand was working there. Now that he's gone, this place is just the worst! I told the lady that did my hair I wanted my roots touched up to look like my grown out balayage. Instead, she didn't do what I asked and what you can clearly see what needed to be retouched up. She just "colored" it and when it came time to see what she did, you couldn't tell she did anything! I even told her that you can't even tell she did anything. She told me that it's light and you can see it in the sun. She also said that i'd have to come in 2-3 times to get it to the color I wanted because I have dark asian hair. I told her that it only took once with armand and I got the results I wanted. She then told me that the bleach in my hair is not good and damaged my hair and just laughs. I couldn't believe it! So I tell her she didn't do what I wanted and then proceeds to tell me that my hair looks bad? I didn't want to make a scene so I still paid and tipped her even though I was completely angry and wanted to walk out without paying a dime! I'm a very patient and understanding person. I'm not one to complain ever! I'll never come back and I am telling you not to come here. Go somewhere else! They completely ripped me off! I want a full refund!

Desired outcome: Horrible

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11:17 pm EDT

Fantastic Sams Cut & Color Color

I came into the salon to color my hair strawberry blond and it turned bright pink. The stylist put a bleach wash in my hair and my hair was severly damaged from all the bleach. I was charged 200 for corrective color. I feel like I was overcharged.

Desired outcome: I would like to get my money back since my hair was severely damaged

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10:37 am EDT
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Fantastic Sams Cut & Color Hairstylist Reva she is Rude, Extremely Loud, Intimidating, using profanity while providing service.

In July of 2021 Reva completed a Color, Style Trim totalling $126, I did not have the exact amount, I had $140. Reva refused to give me money out of the Register, she told me to go next door to papa John's pizza to get change, . She could not give me change because she had other customers, she could not give me the money out of the Register. I told Reva to go next door to get the change Money from Paps John's, Reva got upset started talking loud, got rude said she was Not going next door, and got the Money from Hsirstylist Tolundria.

This complaint is for Reva also for services received on 10/20/21. My Appointment was with Tolundria on this day but. Reva called my Cellular phone around 9:00 am, and told me Tolundria had an Emergency with her Husband, and was not coming in for work so. I asked her if someone else could do my Hair she said, "Reva" then. I Said aren't you Reva. When I got to the Hair Salon Reva had an Attitude, asked me for my Hair color#. While Reva was styling my hair she stopped to go work on a different customer hair, had me waiting. I told her I was paying $100 for service today Reva got upset again started talking extremely loud. She used profanity. Reva got so loud until the other colleague went to hide in the back. Reva snatched my Smock off me, snatched my hair holder out of my head, told me to get out of the store, Reva did not complete my Flat Iron. I asked Reva how much did I owe. There was not a charge. Reva told me I could not get my car keys out of my purse inside the store, and that I had to go outside to get my car keys.
Please contact me at [protected]
Cynthia Randle

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7:58 am EDT

Fantastic Sams Cut & Color Lumberton, NJ location

Lumberton, New Jersey… I contacted the shop and set an appt for Sunday at 10am for a wash, blow dry & style several days in advance because I had hand surgery & my father in law suddenly passed and it's a chore I just can't accomplish at the moment. They reassured me they'd take care of me in this time of need. Whelp Sunday morning arrives and we pulled up a few minutes early so we sat and waited for 10am … we'll our wait ended up because over 20-30 minutes. At 10:15 my husband said we had to make a decision because the service time was fast approaching… we left, raced home and to add to our stress I was left to wash, blow dry and style my hair one handed. I left the shop 2 voicemails and Ive yet to receive a return phone call. I'm very disappointed and frustrated at their lack of customer service or just plain common curiosity.

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12:09 am EDT
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Fantastic Sams Cut & Color Customer service / environment

When I walked in the store on Sunday around 2:00-2:15pm, August 29, 2021, Patty (hairdresser in front right chair) barely acknowledged me as I signed in, she was too busy screaming across the store to another family in a different language. I had to step out to grab my phone, when we walked back in, there was another family that arrived after me was getting their hair cut. So, I did what any human would do, I asked how long before you call my son name? Flustered by the question, Patty starts asking for people's name so they can be crossed off. The other family never signed in, yet they walked right in. Once Patty understood the issue, she started accusing me, as if getting my phone from the car somehow removes my position.

Here's where it gets complicated. Since I didn't appreciate the attitude towards me, I was saying ok and proceed to walk to scratch my name off. As I'm walking to sign the sheet, another mother was telling her child to get out of chair so my son can get his hair cut, I politely said thank you but no, thank you, I just wanted to know how long. Patty comes from behind the counter and grabs my arm and is trying to pull me to do hair. Her grabbing me was the last straw. I simply wanted to take my son somewhere else and just scratch my name off. At this time, Patty's attitude towards answering a question made me very uncomfortable, just thinking about her having shape scissors near my son's head. Since Patty is grabbing my arm with no mask on, I said to her, "I don't feel comfortable letting you near my son with shape scissors."

A stranger on the street can't grab or touch you, hairstylists should be held to the same rules. Let's not forget that my 6 year old can't be vaccinated yet, so I can't have an unmasked person around my child. Company claims it would be following CDC guidelines and having a masked environment for kids. The sign on the front door said wear a mask, she wasn't wearing a mask.

I can't begin to count the number of violations this location has, someone should really review their camera footage, it will only take one day to see the crazy amount of sanitization / COVID violations, this is extremely dangerous for families with children.

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3:31 pm EDT
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Fantastic Sams Cut & Color Two color full foil

I was very dissatisfied with my color. I had the stylist add a money piece that ended terribly. I went in the next day to get it fixed and another problem was created. I just want my money back (she can keep the tip for her time) but I need to see someone else to fix this mess. She added brown to the blonde so when I put my hair up you didn't see a brassy blonde all over the top of my head. The money piece is meant to give you a statement not a full color throughout. I had told her that if she wasn't comfortable with doing anything I had asked then dont because I'm very particular about my hair and I had had really bad stylist like damaging my hair. I had not been to a stylist in over 3 years so I could grow my hair out from the previous damage and learn to trust someone again, and now I'm left with dissatisfied hair yet again.

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10:46 am EDT

Fantastic Sams Cut & Color Highlights

Had an appointment for highlights on Sugust 26. Told the manger / owner I wanted small highlights on my bangs and around my face . She had trouble getting my highlights to get to the color I wanted . I told her I wanted very small highlights and she didn't do that either . She asked do I use box dye snd I said no it's professional color . I told her what line my hair colorist uses. She blamed it on that . Then put on a toner. Not only is the color wrong she didn't highlight 😡 she said if I didn't like it to come back within 7 days and she would fix . Called her / hrs after I got home and said this isn't going to work . I said I need it fixed ASAP . She had the nerve to tell me it would be next Wednesday before she can fix it 😡 I went to someone else to get it corrected at the cost of $65 plus tip . So now I'm out over $100 . She said she had 30 yrs experience, what a joke . I want to be made right . I really don't want to take this to local social media

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9:33 pm EDT

Fantastic Sams Cut & Color Customer service health and safety

CDC's recommendations are to wear mask even if you have had a covid vacine and your Stylist at Fantastic Sams are refusing to wear mask in the state of Florida-one of the highest states with new Covid cases. CDC guidelines posted on the Fantastic Sam's doors are outdated and not current thus your business and employees are promoting and encouraging CDC non compliance death and destruction.

Desired outcome: Mandate Fantastic Sams employees wear mask

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11:15 pm EDT
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Fantastic Sams Cut & Color Coloring, styling, unprofessional

Employees laughed at what I had requested. They stripped my hair of all color, and then told me it'd be $300, leaving me no option but to continue. Did not use any protectant on my hair while styling, so my hair is fried. Several orange streaks throughout. I have natural curly hair, and I completely lost it from all the damage. Called about my experience and they offered no assistance to make me happy with their business. Workers talked badly about other employees, customers, and inappropriate talk of a man m*sturbating. Was in this salon for over 6 hours, listening to complaining, and left with orange streaks, fried ends, and short $322.

Desired outcome: Refund

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12:09 am EDT

Fantastic Sams Cut & Color Perm solution burned my hair/poor decision on service I asked for knowing I

Had gone in for a hair trim mainly for my bangs, combed thru my hair asked me which side I wear my bangs and combed it both ways then she tells me that I shouldn't wear bangs in the summer cuz it's to hot ? and that maybe I shouldn't cut them I'm thinking this is crazy I came in for a trim.She then suggested I get my bangs and sides permed for my hair to lay better, she said a wave she can do and that she will only use 10 rollers.i told her that June 8 I had been to another salon for hilights which were blonde and of coarse had bleach in my hair, and that I had put a color on myself 2 weeks ago. I guess she thought it was ok to use the perm then so I said I would try this. Well my hair got fried she couldn't get a brush or comb thru it it made the blonde parts of hair white and my hair start falling out, she tried a keratin shampoo that didn't help trying to comb this burnt frizz that my hair turned to, the wave or curl never took, the solution had dripped down on my hair that was not rolled and where my high lights were hair burned to frizz. She then trimmed the back very little and still charged me $20.00.

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3:18 pm EDT

Fantastic Sams Cut & Color Color stripper and hair color

I went to fantastic sams in jeffersonville Indiana a week ago last Saturday. I wanted the color stripped out of my hair and my hair taken back to a medium brown. After stripping and coloring my hair, my hair looked reddish blonde. And the grey was not covered at all. The stylish then put a different permanent hair color on my roots and put a semi permanent hair color on the rest of my hair. I have only washed my hair once since then. And my hair is back to looking like it is a reddish blonde color. I paid $120 for a semi permanent hair color that didn't last 2 weeks. I sat in that fantastic sams for 5 1/2 hours just to get robbed for my money. The first picture is what my hair looks like now. The second is how my hair looked like after the first color she put in. I will be making a complaint on the BBB.

Desired outcome: I want all of my money back.

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12:27 pm EDT

Fantastic Sams Cut & Color Gift card/store employees

I was purchased a gift card for the amount of $150 for two days now, I have went to the fantastic Sam's in Gallipolis Ohio and have been turned away because they were understaffed and not able to perform the I hairstyle and request that I've made.After being turned away two days in a row, and driving 45 minutes, they again refused and would not offer a refund or Make any attempt two fulfill my request. I was not asking for anything out of question. I was attempting to get mine and my grandmothers hair done today because we have an important event to go to tomorrow Thursday, June 24. I was told to come back again tomorrow for two days in a row. The store is obviously understaffed and he has no prior training to customer satisfaction.

Desired outcome: Refund of my gift card so I can get my hair done before tomorrow.

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12:02 pm EDT

Fantastic Sams Cut & Color Customer service

I came in not knowing I needed an appointment, the person at the Desk John asked a stylist if she was available and she said no she's waiting for her 10:30 at this point it was 10:30 and so I made an appointment. An older couple walked in and said they didn't have an appointments, but the stylist sits her down and starts cutting her hair and then they seat her and then her appointment and then her husband. Two stylists working and appointments only that are all running late anyways. Here I am now waiting over 45 min for a hair cut when I could have went to Clearwater. I've been coming here for almost 5 years and this is the last draw. DONE my cut would have been done by the time her appointment showed up and the two older couple said they could have waited they're retired and in their 80s with no place to go.
They need to have a sign that appointments are required.

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4:24 pm EDT

Fantastic Sams Cut & Color Manager of lumberton fantastic sam

To make a long story short. Having been going to Fantastic Sam many years. Used to go to Angela McMillian she left and started her own shop. I stayed at Lumberton. Your manager there gave me a total of 3 permanents. None took. My hair was as straight as a poker. Not satisfied at all. I spent hard earned money for three. She told me I needed color. I told her I could not afford it. Finally I had enough so I called Angela and went to her. She gave me a perm for grey hair and took good and I was a happy camper. When I left your Lumberton store I was so upset and cried. Now Angela has to have a operation on her hand so I went back to Lumberton and had Brittany do. She did a great job and I am pleased. Your store manager in Lumberton never showed me any respect at all today. It is very sad. You don't need someone like that managing your store. I was a Production manager for Jensen for 38 years and you don't treat people like a dog. In fact I teach line dance for the fitness center and work with many people and I give them all respect. You have to give respect to get respect. Brittany knows she will do my hair until Angels returns. She has no problem with that.

Desired outcome: I want my money back for all three perms. She redid the first one and didn’t charge me but it did not take. I got 2 more which I paid for and they didn’t take.

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1:48 pm EDT

Fantastic Sams Cut & Color Cut

I called and made an appointment, I specifically asked for some one
With lots of experiance on doing short cuts. She said oh yeah I can do that.
So I went in the following morning.
Oh my god what a mistake.
She started cutting with thinning sheers and then cut and cut. I new I should have stopped it right away
I did say let me look at it half way through so idid and I said this isnt right. Since I had showed her a picture before she started
She said well lets try this and again it wasnt right and said again
Lets try this.
By the time she had finished I was in tears, and I said I dont like she took affence and was rude then she asked a coworker if they could fix it
I had to come back an hour later.
The coworker trid to fix it best she could.
Bottem line is im stuckwith this really hidius cut all summerthe person should not be cutting hair. Ive been crying ever since
Her mame was kari and works in bloomington, mn fantastic sams
She should be fired worst haircut ive ever had in my life and im 58

Desired outcome: moneyback and more I dont want to walk around looking like this

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4:41 pm EDT

Fantastic Sams Cut & Color Fantasy sams

My name is toby. I had an appointment yesterday 4/7/2021. I went for hair color. The beautician name was (cloe) in Gastonia nc. My hair was already blond, I went for a frost color. It took approx. one hour to wrap. Which was ok. She left the color in my hair approximately 2hrs. It fried my hair. It's so damaged it's going to take months to get it back healthy. On the board it had a list of prices. Partial color 63.00. I had to pay ninety dollars. That was with no trim or blow drying. Which was my choice. I let my hair dry natural. I got their at 2:30 and finished up at 6:30. She left me sitting there, while she done another ladies hair. I was so upset it made me cry. When I left salon I brushed my hair and realized my hair was braking. I run my fingers through it as small amounts was coming out. I've been trying to call the lady over it. But no answer. Mailbox full want answer phone. I feel like they should give back my money plus some supplies to help my hair. I didn't set their for four hours for her to fry my hair. I've left message with corporate office. Waiting to hear something. I wouldn't advise anyone that has their hair colored blond to go their for a frost or a color of blonde. The color came out ok. But my hair is so damaging that I'm so stressed out. Toby

Desired outcome: Bad Gastonia nc

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6:27 pm EST

Fantastic Sams Cut & Color Manager at McDonough Ga location. Ms. Jean

I took my son for a haircut on Saturday 3/6/2021. The stylist name was Jean and she stated she was the manager. She was very racist and unprofessional! She grilled my son about personal issues like his sexuality and upon learning he was gay started quoting from the Bible and was non stop about about his appearance. He is also biracial and she said he didn't know how to take care of his hair or skin. I had left for a while when she was working on him but he said she even mentioned his tattoo, that he would regret it. He was very upset when we left and I can't believe you have someone like that working there. I am considering legal counsel at this point. Blatant Harassment!

Desired outcome: She should be fired and I should be refunded and my son deserves something for harassment.

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10:03 pm EST
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Fantastic Sams Cut & Color Haircut

I went in today for a wet cut. Asked for a wet cut with the back of my hair coming down in a v shape and long layers put in. She did my cut. As she showed it off to me, I clearly asked her if the layers were in it. She said yes. I asked if it came down in a v shape in the back. She said yes. I thought maybe because it was wet and wavy I couldn't see the results. Went home and straightened it and it is clearly not what I asked for.

Desired outcome: Correct cut from the other fantastic sam's here is town as I don't wish to embarrass the lady that did the cut.

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8:03 pm EST

Fantastic Sams Cut & Color Hair coloring and cut

While the stylist was nice the first visit, she did not listen to me and I ended up with something completely different. I told her repeatedly this is not what I wanted. She offered to fix it so I went I went back the next day. She was very standoffish the second time and I felt kind of nervous that she was in charge of my hair. She was rushing around and basically slapping on the dye. My layers were shelved, highlights that were not blended and chunky discolored pieces. My hair looked the exact same despite my detailed discussion with her about the process and steps to get there. I do not understand how someone could mess up the coloring and haircut SO bad. I had to miss work in order to get my hair fixed somewhere else. I do not want this to happen to anyone else. I really do believe this stylist needs to freshen up her skills and her knowledge. She needs much more experience.

Desired outcome: Refund , store credit, retraining of stylist

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