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2.5 123 Reviews

Fanatics Complaints Summary

44 Resolved
69 Unresolved
Our verdict: Engaging with Fanatics, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Fanatics reviews & complaints 123

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11:25 am EST
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Fanatics Hoodie

I ordered a personalized hoodie for my husband and the writing has already faded off. What can be done about this. I would like a replacement or a store credit to use on another item. I have never had problems with products from here before.

Desired outcome: Replacement

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6:02 pm EST
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Fanatics Ridiculous return fees

I have been shopping Fanatics for a few years now. I recently needed to make my first return with them and I was shocked when I saw they wanted to charge me $9.99+ tax for each return separately. I spent $30 total on both purchases so I would get back a measly $10. I won't make that mistake again. I plan to shop elsewhere from now on! I would love for Fanatics to explain to me why there return policy is so ridiculous. Most company are not trying to screw you like that. I will stick with Amazon at least my returns are free and they always have great customer service!

Desired outcome: some kind of response

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9:27 am EST
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Fanatics Order not fulfilled, but money kept

I ordered an item in early December with a future ship date of late January. I placed the order, and my credit card was charged. One day before the scheduled ship date, I was informed my order was canceled with no reason given. I was informed it would be another week before I was to get my refund.
These business practices are unethical, if not illegal.
1- they should not charge my card until the item is shipped.
2 - they have my money with no intention of shipping said item, otherwise how is it just one day before shipment the order is canceled. The product either exists or it doesn't, and they would have that info well before the scheduled ship date. Then to hold my money for another week before refund.
3 - what compensation did I receive for them holding my money for almost two months? Zero
There are many other products on their site which have future ship dates - months out. This needs to be investigated

Desired outcome: Change their ordering process

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5:57 pm EST
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Fanatics Product ordered did not arrive, was talked into another purchase with guarantee of discount which was never applied.

On 12/5/20, I ordered a t-shirt for my son for Christmas. Date of arrival 12/31/20.
Order #: [protected]
On 1/11/2021, we spoke with Jervon who informed us that the merchandise was shipped and lost. The product was no longer available, so he offered refunded.

He offered a 30% discount on a new purchase but due to technical issues, we needed to call back within the hour to have our 30% discount applied.
Order #: [protected]
We were charged in full of no 30% discount nor would anyone honor it. We ended up canceling that order.

Desired outcome: Honor the agreement. Send us Patrick Mahomes Kansas City Chiefs Nike Game Player Jersey - Red, size large or extra-large and take the 30% discount promised. Also expedite and mail it without charging us shipping cost.

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3:12 pm EST
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Fanatics Unable to return

I have ordered several things from Fanatics in the past and have never needed to return anything and have been satisfied with the products I received. I ordered a fire pit for a Christmas present in Nov 2020. The company advertises easy returns 365-Days. The person I purchased the fire pit for is not interested in the product. The box has never been opened. I contacted Fanatics to return the fire pit and they informed me that the product is over 30 days and I am unable to return the product. This was a Christmas present! I will never order from Fanatics for my family or my business again!

Desired outcome: I would like to return the product

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2:26 pm EDT

Fanatics Order was never shipped from the wear house

My order was never shipped from the warehouse. The order was from dec 12. It was to come in to separate packages. The first one came right away. The second package on fed ex shows a label was created on December 12. But never left the warehouse

It's bad business practice to do everything with out a person to contact. Fix the problem immediately

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9:29 pm EST
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Fanatics Ja Morant Jersey

I am very disappointed in this company, and I promise I will make sure that more people are aware and know that they should not order from this company. I ordered a small Ja Morant Jersey, and they gave me a completely different XL item that I did not order. I called hoping to get a replacement, and the person I spoke with was very rude and unhelpful. He said his name was "Daniel" and when I asked for a last name he specifically said "I am not giving you my last name" in a rude manner.

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8:25 am EDT
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Fanatics Hoodie and t-shirts

I bought a Justin Turner hoodie from MLB Shop and paid $50+ for it and the quality is crap. Generic hoodie with iron on logos. Bought David Freese tshirts not true to size as look like iron on name and logo. Never want to purchase a Fanatics product again if this is going to be the normal quality of their products.

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7:22 am EST
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Fanatics Promised refund

Complained to the Better Business Bureau after a bad experience with a Fanatics order. The BBB reviewed my complaint and after corresponding with the company agreed to refund part of my refund. Fanatics does not offer returns even after you cancel the order one minute after placing it. I have been emailing them for a month now and the pat answer is "we apologize but there is no return". Review after review states the same scenario.

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4:22 am EDT
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Fanatics Receiving a refund

I ordered a aston villa home shirt on the 12th september returned the item on the 14th september fanatics received the item on the 16th of september and im still waiting for a refund and have been told this morning might not get refund till the 6th of october which is totally unacceptable my order number is [protected] if I would of know this was going to happen would not of ordered from you as it was a birthday present and I was not able to replace it
All your company keeps saying 14 days for a refund well the 6th october is not 14days im disgusted in how I have been treated through the whole process and to be told im only getting £52 back when it cost me £58 with delivery and then £4.95 to return the item that is a joke!

Regards mrs fiona vincent

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11:12 am EDT
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Fanatics Chair cover

Item was lost in shipment. Was told that item would be expedited so it could be delivered by 27th of may. Today is the 27th of may and after looking at where my order is, it will not even be shipped until june 2nd. This is totally unacceptable! Shipping was dropped but that is not the point! I have people coming over to receive items today and was told that it would be expedited. I guess some companies tell lies and don't live up to the expectations of their customers. Not a big expectation, just wanted my item that I paid for to arrive by a certain date. Ask for half off because they failed to deliver; was told basically no won't do that. Wow, what a piece of [censored] company! Don't ever use fanantics again! Garbage!

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9:08 pm EST
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Fanatics order - lsu men’s shirt/hoodie

I placed a order in December 2019. The amount of $65.25 was debited from my account. I sent a email to sales@fantaticsusa.com inquiring the status of my order. On December 24, 2019 I received the below response from a customer service representative by the name of Katty:
On Tue, Dec 24, 2019 at 12:40 PM Fanatics USA Hello wrote:
Dear Valued Customer,
First of all, let me express my sincere apologies for the unintentional mistake and the inconvenience caused thereafter. These incidents are not typical of us and we are disturbed about this as much as you are.
I have run a quick investigation to find out the reasons that led to this error and I came to the conclusion that it's due to the unexpected accident coming to one of the essential methods for delivering (the link attached, and picture shown: https://fox56.com/news/local/breaking-20-car-pile-up-on-i-80-union-co?fbclid=IwAR3WAYbAuT3lbr6Sls0MSulJg0viLudEXpaYTNlOeD29dPU32f49N9an3Po)
 
This is clearly a mistake at our end, and we take responsibility for it.
In our best efforts to keep our customers happy and satisfied, we are going to give you a full refund and as well as still sending to you the product as soon as possible as a New Year and Xmas gifts. This is the least that we can do in light of this unfortunate event. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers.
I would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.
I apologize again for the inconvenience. For those who have been setting a dispute case for the bank company, can you please cancel and hold it back for us to easy refund the money for you all within the short time frame. Once again, so sorry for the inconvenience and this is miserable for our firm.
Best regards,
Katty

Numerous email attempts have been made and to date I have received no response . I called and spoke to a representative and they are not pulling up my order by using my name, email address or zip code. Unfortunately I do not have my order number.

I would like this issue resolved ASAP

Thank you
Adrienne Taylor

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Update by Adrienne Taylor
Apr 19, 2020 1:38 am EDT

I have received no response. Please let me know the status of this issue before I formally take legal action

Update by Adrienne Taylor
Jan 27, 2020 9:22 pm EST

Email received about the order
We have finished processing your order.

Tracking Information

Provider Tracking Number Shipped Date
S.F Express SF6042075855946 December 6, 2019 Track

[Order #FNTSUSA0112-2688] (December 2, 2019)

Product Quantity Price
LSU Tigers United We Stand Pullover Hoodie - Camo, L 1 $65.25
Subtotal: $65.25
Shipping: Free Shipping | All orders over $50
Payment method: Credit Card (Stripe)
Total: $65.25
Billing address

Adrienne Taylor
170B CR 208
Abbeville, MS 38601
adriennebtaylor78@gmail.com
Shipping address

Adrienne Taylor
170B CR 208
Abbeville, MS 38601

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11:33 am EST
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Fanatics false advertisement

Two days ago, after the Chiefs officially made it to the Super Bowl, I ordered my son the locker room tee order #21-[protected]. It clearly said "free shipping" in a neon green box next to this shirt. I was charged $4.99 at checkout any way. After two attempts to call the 800 number, a chat and two emails, where I included a screenshot of the ad that day, these "fan advocates" said sorry, item does not qualify and then sorry, appreciate your business but you needed to order $49. Today I receive a Fanatics email offering "free shipping for orders $24 and up!" How frustrating is that? I will pay the falsely advertised shipping as I've spent probably a total of two hours combined on the phone and via email on this. ALSO, checking shipping status - due to arrive February 26, are you kidding me? If this is the case, cancel/return the order! It's a birthday gift. Should the Chiefs lose the Super Bowl how pathetic is that going to be?

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12:00 pm EST
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Fanatics received a special ordered shirt with my husband's last name on the back of a raiders long sleeve

Order #DS21347982 Order Date: 2019-12-4 at 4:45 Sku #[protected] 2x Ordered got an xlg. [protected]@aol.com
I ordered several items from you guys for Xmas which some I believe were very over priced! Your sales ad was very misleading as you think you are getting a great deal on merchandise for a good percent off and free shipping! I went to place the order and found out at the end that it was one or the other which to me was very misleading! So obviously I took the better deal out of the 2! I received my special ordered item for my husband that was a long sleeve Raider T-Shirt with his last name on it! It was ordered in plenty of time to receive it for our anniversary! It was a special event we were going to that I bought this item for! We were going to a concert that we planned in advance and I was surprising him with this shirt that came! When it arrived it was a xlarge which my husband needed a 2x! So of course it was not going to fit him! I was so mad! How can you screw up an order that is already a special order that the details are very specific! So I called to complain and of course the guy helping me that just answers the phone is no help! Basically tells me that I need to send that one back and wait for my money to get credited back on my card which can take up to 7-10 days! That all i can do at this point is order another one that wont obviously make it on time! That I would not be charged for shipping to get the other one? Like really? I would hope not! Since I already had free shipping! Not to mention no offense but, I could not understand the person on the phone helping me. So that made things harder! So of course I ask for supervisor. Another person that I had a hard time understanding him but, basically this is what they were "willing" to do! I had 2 options! Lucky me! I could order something else mind you that I am paying for while I wait for my money from the other shirt to be credited! Then lucky me they could overnight it! Or I could get an expedited shipping for a new shirt made that I ordered with right size this time but, could not guarantee that i will get it on time until he puts it in the computer! So of course I picked the getting my shirt I ordered! Why would I pick and pay for another item! So of course he puts it in the computer and lucky me it wont get to me until December 20th through the 23rd! Mind you I called on December 12th! So I just feel like there were so many things they could do to make me a happy satisfied customer! Its a shame because I wont order from here again! I started this order on December 4th! So that shows you how long it took and now how longer I have to wait! The thing that really bothers me is that I now have to take time out of my busy day to return the item they screwed up on! With my "free" return label. They sure were making sure to let me know that! Okay well my gas money, I am sure I have to pay for a envelope? So very unhappy! I know people probably lie about their orders but, I feel like they could of said not to return the one they screwed up on. I bet people lie but, I am not and my son is 10 so one day he could use it! Why get an item back like that though you cant do anything with? Thats whats crazy! i see an item they could re-sell. This is not one! LOL Or a coupon etc. very bad customer service! Very Upset Chrystal Del Biaggio

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4:32 pm EDT
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Fanatics t-shirts ordered

I ordered two shirts on September 30th, expected to arrive on October 10th. During mid-October, I emailed Fanatics on the email with my order, apparently they don't ever receive those inbound emails? Makes no sense... Called them today, October 30th (20 days after arrival), and they said I didn't include the full address for the shipping info. This isn't an issue, but I wasn't notified?! An email would have been great versus patiently waiting and logging in to see my order 'pending'. No ownership and lack of communication, best thing they could provide was 10% off, which is hardly anything considering I had to wait a whole month and still didn't receive. I tried emailing them stating I am not going to buy the products now, go figure, they don't receive incoming emails... They lost $60 from this order and bad customer service.

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Fanatics fanatics product

Hi,

I ordered Binghamton University Hoodie and the print was all worn off, so I decided to ask for a refund but the amount I paid was around 36$ and they are refunding 20$ and that too I have to go to USPS service and stick label to it for refund.

My order number is [protected]

The site was so poor for refunding any item that there is no straight way to ask for refunding anywhere and finally I had to search on google and there it provided me the right link to ask for refunding.

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10:38 pm EDT
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Fanatics shipping/customer service/supervisors

After placing an order last week and getting a confirmation of shipment with tracking information I still have not received a truthful answer from this company about my products. I can tell you that after 6 calls to Customer Service and Corporate and filing a complaint with the BBB I can only determine this company is a scam. They push advertisements online through various media outlets, Twitter, Instagram, Facebook, etc.; however, they don't have the products they advertise for sale or available. Their online ordering service features products most likely manufactured overseas(China) and they can't fulfill the demand for various products. This is why you will always get a shipping confirmation tracking number, but the products will never leave their distribution facility. You can't ship what you don't have. Customer Service will blame the "lost" package on transportation issues between the distribution center and FedEx. However, my investigation is Fanatics only requests shipping labels but never gets the packages to FedEx. If you complain they will suggest cancelling the order and reordering your products with expedited shipping. Sounds great until you end up waiting for that reordered package as well...never arrives. There are so many complaints about this company it isn't even funny. If you do order products and want to return them for any reason you will pay a return fee "for each item" of $9.95. Now you know how they make their money...advertise products they don't have, lie about lost packages that never left their distribution center, and charge outrageous return fees. Oh, and then they sit on your money for these bogus orders for weeks, possibly months until you get tired enough to request a refund. They bank on you giving up and letting go. Good luck if you ever order from this company. Starting filing complaints with the BBB, Fanatics will have to formally answer your complaints instead of generating passive canned responses they copy/paste to all their customer's complaints online.

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Joan Drage
, US
Sep 28, 2020 1:38 pm EDT

I have place 3 orders in the last 2 weeks. I receive an email thanking me for my order and then 10 seconds later I receive an email saying they have an issue and they've canceled my order. i've tried on line chat that got me no where. today I call the company. first I talked to a lady. I gave the lady my name, email address and order number. she transferred me to a man who told me he would not tell me the issue that stopped my order. I asked him why he wouldn't tell me, he said it was because of security issues. I told him I had a right to know and he told me I didn't and to have a good day. he started to hang up. I told him I was through with the company and I would not order from them anymore. he told me to have a nice day and hung up. this company has very nice products but are a complete pain in the butt to work with. there customer service is a joke. I recommend not using this company.

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Fanatics
Oct 02, 2020 11:05 am EDT
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Replying to comment of Joan Drage

I am so sorry to hear of the experience you had regarding this. I would be happy to look into this further for you. I can assure you this is not normal business practice. Please confirm the order ID> Thank you

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Chrystaldelb
, US
Dec 18, 2019 12:14 pm EST
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WOW! I wish I would of seen these messages before I ordered from this company! I am having the same issues except I have not returned my wrong item yet until I get my order right the way I ordered it! I was sent an item that was the wrong size! I am sure you will see my post but, Basically I called to complain also! They only told me the same thing! Like they are some kind of robots it looks like! I can get an "expedited" shipping for my original order but, Cant guarantee it to be here on time/overnight! Now it makes sense! It probably is coming from China! The other option was I could order another item from them that they would overnight at my cost! Why would I order something else! Then I was so mad because I have to now take time out of my day to return this item, I am sure pay now that I am reading which they made it seem like I get a return label that will ship for free! I have not received a label yet and I am assuming I will be paying for the envelope for it to go in etc! I will never order from here again! Best believe I will make sure everyone I know does not order from here! Also I will be posting on my media pages! What a joke! I think they could of offered way better service and I think its stupid they want a shirt back that is special ordered? I get wanting merchandise back they can re-sell but, this is a special order with my last name! So its stupid for me to return this! So mad!

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Fanatics returns

Ridiculous customer service. This is why companies like this are losing business to Amazon. I bought a jersey from Canada and when it got here the quality was pretty poor for the price. I returned it as instructed and they lost it... They refused to refund me because I hadn't returned it with a tracking number. Why would I pay for more expensive shipping? You guys should provide Canadian customers with shipping labels just like every other legitimate e-commerce. I don't recommend ever buying from this company.

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Fanatics overcharged

I purchased a pair of jogging pants from this company. The price stated 23.99 a pair and 3.99 shipping. This is the price that I was quoted before I completed my order. I get my banking statement and see where they charged me 29.99 for the pants and 10 dars for shipping and handing! I'm furious! Frankly the pants aren't worth that much and there is no reason for it to have cost 10 dollars shipping and handling. Will never order from them again and now I'm having to carefully monitor my checking account to make sure no other bogus charges are on there from this company.

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Fanatics fan cash card and fan cash

I have had the new Fan Cash Card since 9/1. I used it once and had $14.61 Fan Cash. 2 weeks later they advertised 25% off + free shipping if you use the card. I've been trying to place an order for 9 days using the card, with no results. It says unable to process. There's a glitch in their Fan Cash system and no one at Fanatics seems to care. I've called them 5x and the card issuing bank 4x. My account is in good standing. They said I'm not the only one. Plus they still owe me $14.61 from what I already purchased. My account says fan cash pending on Fanatics and. I've had the order for 3 weeks. I'm going to keep calling until they fix it. They have no supervisors not so they have a complaint page.

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Fanatics Customer Reviews Overview

Fanatics is a leading online retailer of licensed sports merchandise, offering a wide range of products from top brands such as Nike, Adidas, and Under Armour. The website has received numerous positive reviews from customers, with many praising the company's extensive selection of products, competitive pricing, and excellent customer service.

One of the standout features of Fanatics is its vast inventory of sports merchandise, which includes everything from jerseys and hats to collectibles and memorabilia. Customers appreciate the website's user-friendly interface, which makes it easy to find and purchase the items they are looking for.

Another key selling point of Fanatics is its competitive pricing. Many customers report that they are able to find the same products on Fanatics for a lower price than they can on other websites or in brick-and-mortar stores. Additionally, the website frequently offers discounts and promotions, making it even more affordable for sports fans to purchase the gear they want.

Finally, Fanatics is known for its exceptional customer service. The company offers a variety of shipping options, including expedited shipping for those who need their items quickly. Customers can also take advantage of the website's easy returns process, which allows them to return or exchange items that do not meet their expectations.

Overall, Fanatics is a highly reputable and reliable online retailer of sports merchandise. With its extensive selection of products, competitive pricing, and excellent customer service, it is no wonder that the website has received so many positive reviews from satisfied customers.

Fanatics In-depth Review

Website Design and User Experience: The website design of Fanatics is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is well-organized, with clear categories and filters to refine your search. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Selection and Variety: Fanatics offers an extensive range of products, catering to the needs of sports fans. Whether you're looking for jerseys, hats, accessories, or collectibles, you'll find a wide variety of options for different sports teams and players. The selection is constantly updated, ensuring that fans can find the latest merchandise.

Pricing and Discounts: Fanatics provides competitive pricing for their products, offering good value for money. They frequently offer discounts and promotions, making it possible to find great deals on your favorite sports merchandise. The pricing is transparent, with no hidden fees or surprises during the checkout process.

Shipping and Delivery: Fanatics offers reliable and efficient shipping services. They provide multiple shipping options, including standard and expedited delivery, allowing customers to choose the most convenient option for their needs. The estimated delivery times are accurate, and the packaging is secure to ensure that products arrive in excellent condition.

Customer Service and Support: Fanatics has a dedicated customer service team that is responsive and helpful. They are available to assist customers with any inquiries or issues they may have, providing prompt and satisfactory resolutions. The support team is knowledgeable about their products and can provide guidance and recommendations when needed.

Return and Exchange Policy: Fanatics has a fair and customer-friendly return and exchange policy. They offer a hassle-free return process, allowing customers to return or exchange products within a specified timeframe. The process is straightforward, and refunds or exchanges are processed promptly once the returned items are received.

Authenticity and Quality of Products: Fanatics is known for providing authentic and high-quality sports merchandise. They partner with reputable brands and manufacturers, ensuring that the products they offer are genuine and durable. The materials used are of excellent quality, resulting in products that meet the expectations of sports fans.

Social Media Presence and Engagement: Fanatics has a strong social media presence, actively engaging with their customers on platforms like Facebook, Twitter, and Instagram. They regularly share updates, promotions, and exclusive content, creating a sense of community among sports fans. Their social media accounts are well-maintained and responsive to customer interactions.

Overall Shopping Experience: The overall shopping experience on Fanatics is highly satisfactory. The combination of a user-friendly website, extensive product selection, competitive pricing, reliable shipping, excellent customer service, and authentic products makes it a top choice for sports fans. Whether you're a casual supporter or a die-hard fan, Fanatics provides a seamless and enjoyable shopping experience.

Comparison with Competitors: When compared to its competitors, Fanatics stands out for its comprehensive product selection, user-friendly website, and excellent customer service. The pricing is competitive, and the quality of products is consistently high. The strong social media presence and engagement further enhance the overall shopping experience, setting Fanatics apart from its competitors in the sports merchandise industry.

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Contact Fanatics customer service

Phone numbers

1877 833 7397 +1 (904) 685-7583 More phone numbers

Website

www.fanatics.com

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