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1.4 113 Reviews

Famous Footwear Complaints Summary

7 Resolved
91 Unresolved
Our verdict: If considering services from Famous Footwear with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Famous Footwear reviews & complaints 113

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J
12:17 pm EDT

Famous Footwear sales associate/manager

Yesterday 08/20/18 I went into the Famous Footwear store at 6010 W 86th St, Indianapolis, IN 46278. As I walked into the store I was greeted by a young lady named Alicia (whom was very polite and helpful). I headed to the store to purchase bigger shoes, nothing in particular in mind, at the moment I just wanted any pair of shoes that would make my feet feel comfortable. After looking around at the different options and trying different shoes on, I couldn't help but notice another associate by the name of Stacy creeping up just staring at me and following me around the store the whole time. I am currently 7 months pregnant, just getting off work, struggling to walk on the shoes I currently had on, with feet so swollen it hurt to give a next step, so yes I was taking my time comparing my options and trying on all the shoes I could to see which would better fit my need, as I am on my feet all day at work. I did not appreciate being followed around the store, I did not appreciate being stared at while I am trying shoes on, I did not appreciate having her on my back as if I was going to sneak a pair of shoes under my scrubs (which fit tight due to the pregnancy) and walk out the store. I felt extremely offended and uncomfortable having her behind me every second. It was like a puppy behind snacks, every isle I went in, she was there just looking at me. To make it even worse, I was not the only person in the store. Other customers who needed help would have to go find her to ask for help, while she watched me. Alicia was at the register helping other customers, Stacy was watching me, and customers were coming to find her to be helped. At one point she noticed I was not feeling comfortable with her behind me and began to arrange boxes in the same isle I was in. Even if I was looking at the shoes above the boxes she would not say excuse me, or tell me to give her a moment while she finished arranging the boxes. She would just be in the way of the isle not moving for me or anyone else trying to pass by. For a slight minute she did step away to watch another gentlemen that was in the store walking around and as he noticed her, he walked out the store. As a person who comes from a family that owns a couple business I cannot imagine having an employee making customers feel that pressure while shopping. As a customer it makes me not want to go back, very disappointing since Famous Footwear has such variety of shoes and sizes. You would think that after making a purchase she would back off as that is profit for the company which of course benefits her as an employee, no customer purchases, no income for the company, no income for her. After I walked to the register, she went and stood next to Alicia and watched her ring me up, as if she did not know what she was doing. Very unprofessional.

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S
12:16 pm EDT
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Famous Footwear employee

I went on line looking for a pair of puma sneakers and the store that had the ones and the size I needed is the crossings in tannersville pa it took me over an hr to get there . When I looked for the sneakers they weren't on the shelf the size I wanted, so I asked an employee and she told me that there were over 500 boxes In the back and the sale was not over till sept so I should come back another day She was too busy to look this is ridiculous how you operate or I hope it was just that one employee an older white lady long hair. I can point her out. If need be . I can't say I would shop there anymore. Sabino perks

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3:19 pm EDT
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Famous Footwear racial profiling/ discrimination

8/6/18 @ between 3& 3:10pm

Famous Footwear in Lee Summit.
Started walking in store and just trying to look for shoes foe my daughter for school, while waiting for my oldest Daughter on her Interview in another store on the strip.
As we're looking for shoes for school in about the first 5-10mins I notice that that a lady that waa working there started following us around as if we we didnt seem to be there.. So i was like ok" maybe it was just that she was justvdoing her job of looking for a type of particular shoe, And just so happen it just was in the same aisles that we were looking in.
But it was when i notice that she was really beginning to get very obvious of what it seem to be, Harassment.
So then i started walking towards the front because my daughter wanted to look at these converse tennis shoes and Once Again everytime here she comes again following Us in the same area and staring... and so then we're like what is going on here" are we not suppose to be in here because we were the only African American in there along with and cacasion mother with maybe her young daughter and her mixed/ african American friend along her side, at this point I notice that Not one persons... But me and my Daughter being Followed.)
And at that point I told my daughter lets go look and find your Father and brother some shoes and there she ((Kelly)) comes Again!

Sooo at this point I turns around and Ask the lady is there a problem why your following us but she looked and didn't reply which i thought that was a Lil odd... Cause surely she should wanna reply then just ignore the issue"" At this point it didnt Stop!

So then I tell my daughter lets go because it seems that we're not wanted in here and felt sooo Very outta place at this matter.
Before we left I stopped at the front desk and asked the young lady at the cashier who was the manager and she replied ((kelly)) which was the lady that had been following us thoughout the store.

That's when I told her what had happen for the reason why I had asked. Then me and my Daughter proceeded and left very extremely pissed and very Uncomfortable all at the same time.

Want Further Action at this matter... Or some type of disciplinary Action.

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M
7:49 pm EDT

Famous Footwear online ordering

I was at vintage faire mall Modesto here in Modesto California last night saw some shoes but left and went to another store. When we came back the store was closing so we opt to order online which we did, we got a order number saying our order will be ready for pick up by 12 the next day. So 12 came and nothing so by 5pm I called and spoke with Jonathan he had a attitude and told me there's no order under the name I gave him so right after we get a notification saying our order is not in stock but online says yes. So we went in the store and boom they have the shoes. So I left and called again I spoke with johnathan and explained that they did have them in stock and why was my order canceled and he said he couldn't tell me anything. Long story short I would never shop here ever again very poor customer Service.

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4:14 pm EDT

Famous Footwear customer service

Place order on July 28, 2018, online. Northern California fires start in Lake County and Mendocino County. Eventually everybody starts getting evacuation on cell phones. I call and as my story says the female customer rep tells me if it can't be delivered your post office which is closed, I'm told it will go to the previous address I ordered from. Don't live there anymore. She tells me I have to call Fed Ex to have the shipment stopped. Next thing you know it's Mandatory Evacuation. She could have tried to help me in some way while I was trying to figure out what to do. So if it's your policy that a customer has to call Fed Ex during a disaster situation, there's something wrong with your company. I have two boys who have ordered off your Website and they also have friends that do to. So now it's going to get passed along as to how you treat your customers. Go to [protected]@pissedoff.com to read my story and how I was treated by customer service during the evacuation in the northern California and might I add it's the biggest fire in the history of California. The person who sent me to the post office and said my tennis shoes were there should be fired. Even my Fed Ex tracking didn't show that they were at my post office. As I said, I believe he did this on purpose. Take me off your email list and remove my account. I want nothing more to do with your company and others will be calling also do be removed. I am going to hit every Website possible.

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2:45 pm EDT

Famous Footwear i’m complaining about service in your flemington, nj store

Today we went to FF in Flemington. My husband is handicapped & walks with a walker or a cane. There was a cart right outside our car so he didn't need the walker . When we got into the store, we asked for the stockingettes to use. She never answered the question but barked orders in front of other customers that carts were not allowed inside. My husband said he had a hard time walking around and she repeated no carts allowed! He left the cart in the store by the door and he used me to help balance himself while we found shoes. We spent $170 plus ! As we were checking out we told the assistant manager, Annette what had happened. She did nothing, not even an apology and we said sometimes allowances should be made for someone who clearly has trouble walking. She rung us up, literally threw our bag in the cart ( that was STILL in the store ) and said, " Now you can take the cart out! If we hadn't already paid we would have walked out! We have been loyal customers for years but will think twice before going back. Thank you for your time.
Jim & Antoinette Bryant
38 Lingert Ave
Clinton, NJ 08809

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C
1:12 pm EDT

Famous Footwear Honest exchange

I hate to be that customer who complains about customer service but i am very bothered by an experience i had in the middletown ny store today. Over the past month or so, my family and i have spent hundreds on new shoes within the store and also online. Bogo is my favorite time to shop as our family has lots of growing boys. One pair i got was for my toddler. A pair of all white leather converse. We tried them on in the store and thought they were the right fit. Upon going home, i noticed they were bothering my sons feet so we didn't use them I put them right back in the box with the receipt and brought them back to the store for an exchange. He wore them in the store and that was it! The manager at the time was so rude to me without even giving me a chance to explain that the shoes were only worn in the store upon trying them on. Pure white shoes, can be expected to have some kind of worn looking parts. In fact the day we bought them, we had to go through a few boxes to find ones that looked freshly white. I am aware of the policy and have also worked at this store in the past so i would never try to bring visibly worn and dirty shoes back to the store. The manager was nasty and very unprofessional. And after all the fuss, she allowed me to exchange the shoes. I don't understand why she felt obligated to give me such a rough time only to honor the exchange. I just find it very unfair to treat any customer let alone a pregnant and unthreatening customer with such rude service. I am also aware of what is acceptable to exchange in the store. I am very bothered by this treatment and would hope that managers of other FF stores do not adopt this behavior. I'd love to continue shopping here but from this experience i will not. I will also make sure other moms and dads do not use this store for their back to school purchases. No one deserves that. Thank you

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D
7:38 pm EDT

Famous Footwear return policy

I purchased a pair of sneakers on 6/13 an wore them once. The sneakers are so uncomfortable that I never wore them again. I tried to exchange them on 7/28 as I've been to busy to get there any sooner. Was surprised when they told me because they were worn I could not exchange them.
Sometimes you cannot get a feel for comfort until you actually wear them.
I personally have purchased 3 pairs of work boots over the past year and two pairs of sneakers.
As Im walking out the door with my wife and son, she says, "Ya know, we're all wearing famous footwear shoes.
Attached is a picture of the undamaged, once worn sneakers and the receipt.
Our family of 6 will be taking our business elsewhere unless these sneakers can be exchange or credit given.
Sincerely,
Dan Sourwine
[protected]@comcast.net

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R
6:24 pm EDT

Famous Footwear cashier

I can not express how uncomfortable I felt in this store. The man that was working, associate number 242594 at the Seaside Factory outlet was very inappropriate. He kept stalking me up and down the isles. He would stand in an isle across from me and just stare at me. Then he would move to the end of the isle and stare at me. He continued to do this the whole time I was TRYING to shop. I felt so uncomfortable that I felt I couldn't even shop! I couldn't even brows because it made me nervous. I've never felt so uncomfortable in my life!

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M
1:11 am EDT
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Famous Footwear unassigned gender for kid shoes

I went shopping for my son and I came to realize that the kids shoes were all mixed up. I wasn't sure why at first. My son really liked some summer shoes. I then asked the employee if the shoes were boy or girl shoes. He answered that the kids shoes were no longer being assigned a specific gender. I wasn't too pleased with that because when I ended up looking at the tag on the shoes, it specifically said "girls". Now when I'm trying to find shoes for my son, I want to go to the same side where the mens' shoes are next to the boys' shoes. As a shopper, I don't appreciate my time being wasted trying to decipher between girl and boy shoes. If someone wants to buy the opposite sex shoes then they are more than free to go to that specific side. It really makes the shopping experience inconvenient for a busy working mother. Your company needs to stay out of the issue of equality and focus more on customers convience of not having to look at double the shoes for boys AND girls. I don't think any shoe store in the world would dare mix men and women shoes so why mess with the kids. It just puts your company's agenda in the mix. I plan to shop elsewhere where the boy and girl shoes are clearly separate. Stop with your propaganda!

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10:07 pm EDT

Famous Footwear customer service

I went to the store on Wednesday where I wasn't greeted or spoken to. I tried asked for help and the two associates that I saw were just standing around and talking. It was so disrespectful. When I walked to the register to pay I was not asked if I found everything ok. They just kept talking over me. I wanted to get a few more pairs but it wasn't a friendly environment. I felt unwelcome and I will not returning to this location. This is the second time I came in with one of them just standing around and talking.

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9:38 am EDT
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Famous Footwear manager skills

on GUAM I bought a pair of walking shoes and the insole was sticking out and poking the heal of my foot,
the manager NIKI no last name was given to me, was giving me and my wife such a hard time like we were low-life's trying to steal something. she really talked down to us and gave us bad looks. I even had to ask if she was a manager due to the way she was talking to us. I explained we just bought the shoes and all we wanted was a replacement, she "NIKI" was horrible and very much unprofessional in customer service.

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6:06 pm EDT

Famous Footwear customer service

My husband bought me a pair of converse Friday night (4/13) I didn't like them and tried to return them on Saturday. The girl was very rude and told me that they were "worn out" and I couldn't return them. I just left because I was so upset with the way she talked to me. My husband went back today (Sunday 4/15) and it was the same girl who responded with "just like I told her yesterday ... just because you go home and wash them doesn't mean they weren't worn" the manager then came over shut the shoe box and told him to leave and didn't even look at the shoes. He asked for corporates number and she gave him a number for their maintenance line. We went to another store and the manager there was very helpful and seen nothing wrong with the shoes.

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mike jjj
, US
Apr 29, 2018 9:42 am EDT
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on Guam I had the same experience with the way management talk to us, I wonder if Famous Footwear actually train the managers properly... I hope something is done to prevent poor customer service, because I really like the shoes Famous footwear provide

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D
1:51 pm EDT
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Famous Footwear blank return merchandise card

Hello, I returned a pair of boots on Feb.15th 2017 and the associate gave me a merchandise card for what I thought was for the amt of $35.56. I put it in my handbag with the receipt wrapped around it so I knew the amt it was worth. I just recently found it in my handbag and proceeded to make a purchase online, but when I tried to use the card it said insufficient funds. So I immediately went to the Robinson store. The associate said she would scan the card to see why I couldn't use it. She said the card had a 'O' balance on it and there was nothing she could do about it! So now I don't have my boots or my money! Im not a scam artist or a dishonest person! But I would love to have my credit for the boots I returned. I have no idea why my card had no balance on it because I never used the card until that day. I wanted to know how I can receive the money for my return of my boots?

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8:14 pm EDT

Famous Footwear customer service

Upon arriving into the store, around a half hour before closing time which I can understand is cutting it close. I was not greeted not even acknowleged upon arriving in the store. The two women in fact seem annoyed about my arrival when I went into the store on the soul purpose on finding an exact pair of shoes for a Easter dress. Never again will I shop at this store. They've lost me as a customer. I've worked retail my entire life and would never imagine to treat any customer like that. Especially since the assistant manager is the one that checked me out.
Store- 2404
Transaction- 1611
Associate- 275025
Time- 8:51 p.m.
Date- 03/30/2018

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10:47 am EDT
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Famous Footwear poor management

I visited one of your famous footwear stores yesterday in search of the perfect heels for an upcoming friend's wedding. My teenager and I were excited to find the perfect shoe with a sale sign on it. I found my size and headed to the counter to pay for my newly found treasure. I was greeted with confusion from the trainee cashier as the shoes did not ring up the sale price. He didn't offer much assistance so I offered to go back to the sales floor to snap a quick photo of the sale's ticketed shoe. When I returned and showed him the picture, he called his manager to the register.
I have spent many years as a retail manager for major chain stores before changing careers and understand the impact management has in their treatment of the customer during the transaction. I was met with no eye contact, no acknowledgment other than frustration toward his employees for not pulling the sales ticket. Due to his lack of exchange of any words to me, I was left standing at the counter feeling very uncomfortable that the shoes were not on sale and a frustrated manager.
During my time as a retail manager, I would have assured the customer that it was an oversight on our part but would very gladly honor the sale price. I would have made eye contact and initiated the conversation and most importantly would have made the customer feel at no fault that they happened across a misticketed item.
Once your manager was done adjusting the price, he again continued to speak no words to me and simply left...again leaving me feeling extremely uncomfortable and somewhat of a nuisance to your store.
I am extremely happy your store had my perfect shoe, however the experience your store manager provided for me as a customer was not pleasant and we would most likely not return.
I included pictures of the receipt and the shoe with the sales ticket.

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whydoyouthink85
, US
Mar 19, 2018 5:50 pm EDT

Jesus. First you refer to shoes as "my newly found treasure" and then you go on and on with that "I used to be a retail manager" BS. You should have had to pay extra for being such an [censor].

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S
11:45 am EDT

Famous Footwear rock and candy kids boot

I ordered a pair of boots and they were shipped on 10/23/2017. We received the boots on Wednesday 10/25/2017. My daughter wore them ONE time and the toes were already scuffed up! I took them into a local store for the guy to be very rude and tell me it was "normal" wear! Really!? A $30 pair of boots and normal wear after 1 day is to have them ruined!? I called costumer service and they told me the same thing! I am extremely aggregated and disappointed because I order quite frequently from Famous Footwear. The costumer service was terrible in this case. I told the lady I spoke with that I would be more understanding if it were a $10-$15 pair of shoes. The best I was offered after driving more than an hour to a store and speaking with someone by phone was to spend more money to ship them for a second opinion with no guarantee that anything would be done! I will be very sure that I do not EVER order from Famous Footwear again!

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1:59 am EDT

Famous Footwear customer service/sales associate

My husband went into famous footwear today (October 5/17) at Tswassen Mills to inquire about rain boots between 1130-130 pst. He spoke with a woman (who appeared to be a manager) to ask about rain boots and sizing for a child. The sales associate refused to help and stated to look "over there " with the rest of the shoes. My husband asked about sizing, which the woman responded with "oh we don't carry that brand." My Husband stated that 12c was not a brand but a youth size. Really?! You work at a shoe store and don't know sizing? My husband further asked about brands and styles, to which the woman rolled her eyes and pointed for my husband to look on his own. For a store that wasn't busy, the sales associate clearly had no time to help my husband who was only trying to find shoes for our child. My husband walked right out and purchased shoes from another store. With this lack of personal skills, we will never shop at this store again. I have left a review on the tswassen mills site regarding this poor interaction as I hope it ever happens to anyone else.

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5:39 pm EDT

Famous Footwear service at wallingford connecticut

There was a blonde female sitting on the benches on her phone when I had first entered the store. She might've not noticed me but after a few minutes she realized I was in the store and greeted me. She was very unprofessional and rude. I had to return at a later time due to the shoes being two different sizes. Will not be going back after that experience.

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2:55 pm EDT

Famous Footwear famous footwear

I order size 7 mens and they gave me size 7c which is for super little kids. Are you kidding me? How do you get that mixed up? The people who package this stuff do not have any commitment to their work

Then I gave them another chance and ordered vans size 7...

They gave me size 7 converse all star
At this moment I was done, I stomped on over to famous footwear and demanded a refund. I wanted shoes for the first day of school and they messed it all up.

Never order off their website.

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Famous Footwear Customer Reviews Overview

Famous Footwear is a popular online footwear retailer that offers a wide range of shoes for men, women, and children. The website has received numerous positive reviews from customers who appreciate the company's vast selection of shoes, affordable prices, and excellent customer service.

Many customers have praised Famous Footwear for its user-friendly website, which makes it easy to find the perfect pair of shoes. The website's search function allows customers to filter their search results by size, color, brand, and style, making it easy to find exactly what they're looking for.

Customers have also praised Famous Footwear for its affordable prices. The company offers a wide range of shoes at competitive prices, making it an excellent choice for budget-conscious shoppers. Additionally, Famous Footwear frequently offers discounts and promotions, making it even more affordable to shop for shoes on their website.

Another positive aspect of Famous Footwear is its excellent customer service. The company has a team of knowledgeable and friendly customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have reported that the customer service team is responsive and helpful, making it easy to resolve any issues that may arise.

Overall, Famous Footwear is a highly recommended online footwear retailer that offers a vast selection of shoes at affordable prices, with excellent customer service. Whether you're looking for athletic shoes, boots, sandals, or dress shoes, Famous Footwear has something for everyone.

Famous Footwear In-depth Review

In summary, Famous Footwear website is good place for buying shoes. They have many brands and styles, but sometimes site can be slow on mobile. Prices are okay, often they have sales. Customer service is helpful, and they have good return policy. Shipping is standard, not too fast but not slow. They care for environment and community. Overall, shopping experience is mostly positive with some areas for betterment.

Website Navigation and User Experience

  1. Ease of Use - Website is easy to navigate, but sometimes can be little slow.
  2. Website Design and Layout - Design is simple, not too modern but functional.
  3. Mobile Responsiveness - On mobile, site can be slow and not as easy to use as on computer.

Product Selection and Variety

  1. Range of Brands - They have many brands, from very known to less popular.
  2. Styles and Sizes Available - Good variety of styles and sizes, but sometimes popular sizes run out.
  3. Availability of New Arrivals - New shoes come often, but best to check site regularly for them.

Product Quality and Durability

  1. Material and Craftsmanship - Shoes are good quality, seem to be made well.
  2. Longevity of Products - Shoes last good amount of time, depending on brand.
  3. Customer Reviews and Ratings - Reviews on site help to know what other customers think.

Pricing and Value for Money

  1. Comparison with Competitor Pricing - Prices similar to other stores, sometimes better with sales.
  2. Sales and Discounts - Sales happen often, good to wait for them for best prices.
  3. Rewards Program and Member Benefits - They have rewards program that gives discounts and special offers.

Customer Service

  1. Responsiveness to Inquiries and Issues - Customer service is good, they answer questions and solve problems.
  2. Return and Exchange Policies - Returns are easy to do, and they give time to decide.
  3. Support Channels (Phone, Email, Chat) - They have different ways to get help, including chat which is very convenient.

Shipping and Delivery

  1. Shipping Options and Costs - Different shipping options available, cost is standard.
  2. Delivery Timescales - Delivery time is usual, not too fast but within normal range.
  3. Packaging and Condition Upon Arrival - Shoes come in good condition, packaging is okay.

Payment Options and Security

  1. Available Payment Methods - Many payment options available, very convenient.
  2. Security of Transactions - Transactions feel secure, no problems with payment.
  3. Financing Options - They offer some financing options, good for people who need it.

Loyalty Programs and Promotions

  1. Details of Loyalty Programs - Loyalty program is detailed on site, gives good benefits.
  2. Frequency and Quality of Promotions - Promotions happen regularly, they are good quality.
  3. Exclusive Member Offers - Members get special offers, it is worth to join.

Customer Feedback and Testimonials

  1. Positive Experiences Shared - Many customers share good experiences, they are happy with purchases.
  2. Criticisms and How They Were Addressed - Some criticisms, but Famous Footwear works to fix issues.
  3. Overall Customer Satisfaction - Most customers are satisfied with their shopping.

Social Responsibility and Sustainability

  1. Ethical Sourcing and Production Practices - They say they care about where shoes come from, but not much detail.
  2. Environmental Initiatives - They have some environmental initiatives, good for planet.
  3. Community Involvement - They are involved in community, help with different programs.

Return and Refund Experience

  1. Ease of Initiating Returns - Easy to start return process, instructions clear.
  2. Refund Timeliness - Refunds are given in good time, not too long to wait.
  3. Customer Satisfaction with Resolution - Customers seem happy with how returns and refunds are handled.

Overall Shopping Experience

  1. Summary of Pros and Cons - Pros: good selection, regular sales, helpful customer service. Cons: mobile site could be better, popular items sometimes out of stock.
  2. Recommendations for Improvement - Improve mobile site speed, keep more stock of popular sizes.
  3. Final Verdict and Rating - Overall, Famous Footwear is good place to buy shoes, with room for some improvements. Rating: 4 out of 5.
How to file a complaint about Famous Footwear?

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1. Log in or Create an Account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Famous Footwear in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Famous Footwear.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
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Ensure you follow these steps to effectively file a complaint or review about Famous Footwear on ComplaintsBoard.com. For further assistance, you can contact Famous Footwear customer service at (888) 869-1053 or visit their website for more information.

For more details, you can visit [Famous Footwear Customer Service Phone Number (888) 869-1053, Email, Help Center](https://famous-footwear.pissedconsumer.com/customer-service.html).

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