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customer service
I went in 15 minutes before closing time because I just got off of work at 8:30 my son needed pampers and I don't have much gas to go anywhere else . Before I even got in the store the lady lock the door and just shook her head no and shoo me off and it was before 9pm.. my son needed pampers and I am a single mom with no help and again it was before 9 pm
Read full review of Family Dollarstore manager
On Thursday October 3rd the store manager called a meeting in the front of the store I observed the store manager talking smart yelling and screaming at the cashier I really think she was trying to provoke the cashier cause I was in the back of the store and heard the store manager telling another employee that she was going to make the cashier mad so she...
Read full review of Family Dollarservice
Store #10302 Date of incident 09/28/2019 @ 815 am, 915pm Date of incident 10/05/2019 @ approx 7:45 pm On 9/28/2019 my brother and I were in the store upon it opening and could hear over the course of us being in the store over 30 minutes listen to your store manager Jana discuss a employee over the phone with multiple other employees. This discu...
Read full review of Family Dollarcustomer service was great except for one
So I walked into the store, looked around and socialized with one of your members that goes by the name of Jen talking about the quality of the pumpkin cravers, and leave the store to grab my change from my car and come back in. I'm looking at some of the stuff when a different member came up to me by the name of ken and gave me attitude saying that Jen i...
checkout cashier
I ran in to get a couple of packs of taco seasoning. The cashier had on a Bluetooth headset talking to someone about an unknown sister that had made contact with her as she checked out customers. (Drama customers should not have to listen to.) I handed her a $20 that she laid on the counter and marked with a marker of some type. Since it was $3.17 I thought...
Read full review of Family Dollardidn't know what a manufacturer coupons were
So I went to family dollar to do some shopping on Saturday afternoon...upon checking out I reached for my coupons & handed them to the cashier he placed them on the counter...he never scanned them...I said yall don't keep the coupons he said no...so I put back in my purse & proceeded to go to my truck something said check your receipt & to my susprise he...
Read full review of Family Dollarfire hazard
I moved here 5 years ago and there is no other dollar store/ outlet in our small community. The Isles are continuously packed with carts and it is a fire hazard and does not allow a satisfied experience ever. The store has actually caught fire in the past and I am surprised the facility did not burn down. The refrigeration units have been replaced in the last year and the top dogs were here and the issue was not corrected then. When the employees are asked about this they state hours are not given to correct the problem and they can't give us the phone number to complain because they will get in trouble. They also state hours might be increased for a week but they are dropped and the Isles are still not cleared. If no response is returned photos and news reports will be broadcasted amongst our community and surrounding areas. Time to address this ongoing situation of utmost neglect of an only provider and dangerous situation.
store opening
I stopped by this store this morning right at 9am and they were still CLOSED! Not open even though the posted sign says 8am! The staff in this store leaves much to be desired. Last year in the Fall they had it so hot in there people were leaving the store! I took photos of the clutter and unpacked boxes blocking entire aisles another time but I can't find them now! Corporate officers need to come down and go into the store incognito and observe the conditions and personnel immediately!
phone charger and plug
I bought this phone charger on oct. 3rd took it back oct 4th because it did not fit or work on my phone I have the receipt very ignorant store no help from the assistant manager would not give me my money back stating they have signs up no returns on electronics cannot get a hold of manager beverly of that store there was no signs up when I purchase the...
Read full review of Family Dollarcharge the wrong amount on an item
Store number 11150: 10/4/2019 at 13:46pm Gain softener was price $5 instead of $3.95. Told the cashier and manager about it but they didn't want to do anything about it saying they can't change the price in their system. I know it's only a few dollars but their attitude towards me that's what pisses me off. I told her to give me a refund and they did with...
customer service
Estuve en la fila esperando a ser atendida, cuando termina la cajera yo voy hacia ella cuando otro cliente se me cuela y le dijo que yo estaba primero que él, él se molesto y me dijo que le estaba gritando cuando no fue cierto. Ahi yo procedo y le dijo esto es gritar y hice la diferencia de hablar, gritando a normal. La cajera "Dawn"cogio y me grito y me dijo que no me iba atender y se nego a cobrarme nada cuando ella no entendió nada de lo que paso. Le trate de explicar en ingles lo que paso pero a ella no le importo y me dijo que me fuera de la tienda sin ninguna razon, cuando yo no hice nada malo, solo porque ella no entiende español se molesto. Me senti discriminada por su empleada que me dijo que era la gerente y nunca fui atendida porque ella se apodero de la tienda y me trato super mal senti que ella es racista por como manejo la situación. No me permitio irme con nada de la compra y tampoco quiso que otro cajero me atendiera. Esto deja mucho que ver de su compañía como ustedes manejan este tipo de situación y mas aun cuando no conocen el idioma y le da lo mismo. Sabra Dios cuantos clientes estan pasando por la misma situación que pase yo y lo peor es quien pierde son ustedes porque yo me fui a otro supermercado que queda en el mismo shopping y compre todo. Fue pérdida para su compañia lo que hizo su gerente Dawn que esta perdida en servicio al cliente. Necesitan trabajar con su empleada porque es una arrogante y no sabe lidiar con clientes que no hablan su idioma. Muy mal que quedo ella en representación de ustedes. Esa empleada no merece su puesto le queda muy grande deben de rehubicarla como empleada normal porque yo senti que ella era la dueña de Family Dollar y las cosas malas no se pueden aguantar. Cuantos mejores empleados tendran que pueden ocupar ese puesto porque si suguen con esta empleada seguiran muy mal.
Esto fue en Lancaster Square en Orlando Fl
clipped coupon and price on shelf different from price ringing up
First I purchased item and it said 2.00 on shelf but at the register it rang up 2.25. they took the 23 cent off and the manager told the cashier to change the sign and then when I clipped my coupon the cashier was so busy talking did not let me finish putting in my number then wanted to put it back on my card but I have had item put back on my card to see...
Read full review of Family Dollargeneral manager bradley
I came into the store today to purchase laundry detergent. They didn't have the shelves stocked. All the boxes were just sitting there. So I had to grab the biggest size they had. The smart coupon said $2 off. When I got to the register my coupon wasn't being added. I had to reset my password and the app was taking forever to load. After 30 minutes of being...
Read full review of Family Dollarmanager
I was a employee at this family dollar almost a year I was 7/8 months pregnant I had over slept one morning & charrond had text me & was like you know suppose to open this morning I told her I over slept do she still need me so her reply back was "do you still need yo job" so I said no now you just lost a employee trying to get smart, so she put me as non...
Read full review of Family Dollarstore manager parks his car in the middle of two parking spots for customers in front of the building
This happens everyday this particular manager works. Last I checked, Family Dollar doesn't sell cars, so why does he get to park in spots that should be for customers? What other company allows store managers to park in front of the building as if they had their own "showroom". This is clearly unacceptable as it shows complete neglect for seniors to easy...
store manager
My fiancé started working at the Bridger Family Dollar in June. The main manager there is a joke. Right around when he started there she called in sick with pneumonia, then I saw her out at a bar partying that same weekend. She was still "sick" for the whole week after that, and made my fiancé work 9 days in a row to cover her, including a 12 shift. After...
Read full review of Family Dollarcashier stole my medicine tablets.
I payed for Advil 200mg 100ct tablets and while I ran to get something that I forgot the cashier did away with them. She may have given them to the customer that she took when she paused my purchase, I left the store and came home to no medicine pain relief, I wasn't mad until I got to the store and was told that I walked out the store without checking my...
Read full review of Family Dollara issue that's going on in the workplace.
My name is deja d williams. I work at the family dollars in hattiesburg ms #05360
I have been having this same probably with my store manager austin for a while now, since I came back with the company about the nastiness n not working. He's very rude and doesn't know how to talk to the employees. Many employees have left the company and switch store because of austin and his attitude. All he does is walk around n jump on the shop lifters. Just october 1st he ran after a shoplifter knocking him off his bike in the middle of the road, everybody thought the man on the bike was injured. I tried going to my district manager ms. Barbara but instead of her handling it. She forward my store manager austin hearn all my messages n conversation to him making a big problem at work. Now I don't feel comfortable at my own job now and I feel like ms. Barbara didn't not have that to do. Our conversation was suppose to be between me and her. I hope somebody does something about this before things get worse.
Thank you...
5 off 25 coupon
On 10/2/19 my fiancé and I where in your family dollar store at about 7:30pm we are part you loyalty program so we love to shop here when we Receive 5 off 25 coupons as well as coupons we can clip on your app. Well today we decided to go and use our coupons. Today we had a unpleasant trip at the register. We two separate trancastion that where $27 so I put...
Read full review of Family Dollartrash outside
The family dollar in my neighborhood is right next to general dollar. The general dollar store is always packed and understaffed and I prefer to go to family dollar. But lately I have noticed how horribly the outside property is kept. The interior just got remodeled and looks good. If only the outside matched the inside. I have been a local concrete...
About Family Dollar
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
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Overview of Family Dollar complaint handling
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Family Dollar contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click up if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
Most discussed Family Dollar complaints
fraud & cheating!Recent comments about Family Dollar company
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^ the manager at the family dollar and i need someone to contact me about it asap