Family Dollar
reviews and complaints

The store is a mess! It so much stock on all aisles and the backroom has no walking space with boxes and products stacked all the way up to the ceiling. It is very unorganized and dirty. The shelves are empty and it's very hard to find things. Clothes and blankets on the floors with very little walking room. It is a serious hazard and needs to be addressed asap. The manager on duty had a attitude and he said it's only 2 of them stocking. He needs help asap. Please address these concerns asap. Thank you

This evening I visited my local Family Dollar in Morrow, Ga and unfortunately witnessed a physical altercation between two other patrons in the cashier line. It was during rush hour so naturally lines were long and patience was short, which may have been relived if the Lead cashier/manager would have taken the initiative to open a second register. Instead she remained in the back of the store engaged in a personal conversation on her cell Phone. The cashier at the front was assisting a customer and requested assistance. The front cashier called for assistance at least 6 times before she reported to the front of the store. By this time a verbal altercation between two female customers erupted and turned physical. As the fight continued into the store parking lot both cashiers proceeded to watch the fight rather than considering their safety as well as that of the remaining customers by calling police. I am not calling for anyone's job nor am I blaming them for the altercation, however I do think it is expedient that a whole new revamp as well as professionalism training be given to this location's staff. The store is almost always unorganized/dirty with unprofessional staff. I will NOT be returning with my business and find it very unfortunate that I now have to shop outside of my own community. I believe your customers and our community deserve better. Many Thanks for your prompt attention to this matter.
Courtney L. Brown-Morrow, Ga

I stopped by this store on my way home from work around March 20, 2019, and could not go through the entrance as there were 2 women standing right outside the door, smoking cigarettes. I had to go around and enter through the exit. While I was in the store, I noticed one of the women re-stocking the shelves so apparently she was an employee of the store.
While it is nice that the employees go outside to smoke, it doesn't do much good if they choose to smoke right in front of the door. They should move away from the door, so at least the customers can get inside the store without having to walk through clouds of smoke.

So I'm a regular I come to family dollar often and i just saw something so unfair. I saw an employee, her name tag said Tammy, ring up a multiple items about 15 or so. Then she grabbed a snickers bar off the counter and rung that and I think she adjusted everything so that she only paid for the snickers because I only saw her pay like a dollar for a bunch of items. This is not fair me as a regular has to pay full price for my items and this lady gets to pay so little for all her items. I've also heard rumors about her stealing and I heard a man yelling at her inside the store which is so unprofessional. Something needs to be done.

The employee Kayla at the family Dollar in Gainesville Texas was rude. She Spoke rudely. She does not greet people in a friendly or professional manner as well. I am a loyal customer at this family Dollar and will not he shopping there during the hours she works. She made me feel very uncomfortable. When asked to use the restroom she was rude sounding. When I was checking out she was even rude sounding. This does not make a pleasent shopping experience as a customer. A smile a talking friendly does not seem to fit in her manners. I have been in many times and this has happened each time and have heard other complaints about her from other customers and now I have seen it for myself several times.

Thank you
A loyal customer

I recently purchased a box of General Mills Lucky charms cereal about a week and a half ago. I poured a bowl for my son when I noticed something on the box. I assumed it was nothing. I opened the box and noticed it was infested with maggots. I no longer have my receipt and I threw the box away before getting the UPC. I do remember the day and round about time I came and made the purchase though.

Have several issues with this store. I had money stolen from me at counter and it was never returned.
Bought heater & took back with receipt following day, they refused refund.
Came in 10 minutes before close. She said come up & I was in back didn't hear her till second time. I came up to register to purchase at 10:03 they refused to ring my items up & propane tanks when I was out with no heat. Manager was there & girls using perfanity

I'm 30 weeks pregnant went in to do some shopping like I always have i know the girl from high school who her brother sexual harrassed me was gonna press charges on as well but I would see her just handle my business like an adult first she see me I look past her but saw she was on her phone but after I've already grabbed a couple of items has another pregnant employee come tell me to leave or there gonna call the cops on me for stealing makeup I told her call the cops I said who's the manager to speak to them first and how come they didn't come tell me she says because Javier the Male working there at the timehe couldn't come tell me because he's a Male worker I said not true went to him he said he's not the manager that the girl who I've had problems with and police.reports on from school or has had a problem with me she was the manager then I kept telling them call the cops they never called the cops supposedly trying not to make my life hard but I was caught steeling but it was from a year ago so I asked for there proof on video tape employee I'd numbers store numbers and all didn't give me or want to give me anything told me to leave then i drove home picked up my husband he went into the store more calmly asked for the proof and from how long ago told him a month ago supposedly but showed him the pictures on her phone? Saying they sent them to every family dollar so I could be allowed to shop he asked why they had my picture on there phones? Why were they on there phones? And why isn't there a date nor time on these photos they got upset she told them as a manger he had to leave left calmly we have witnesses and all old documentation where she has always had issues with me