Family Dollar
reviews and complaints

Your return policy says I can return my merchandise to any store but the one on Spencerport Rd won't let me because she said they have to have the same merchandise in the store to return it that's not what the return policy says I have the reciepts I don't see what the problem is please get back to me soon I'd like to return my merchandise today thank your

Why we have to get on here and make a complaint? Why we can't talk to no one on the number that you have on your website .we are being made a fool of in the store and nothing is being done about.until 5 days later.come on family dollar you can do better than this.talked with manager 4 hours later and she try ed to lie for the employee until I told her I was retired but didn't tell her where.then she said you are right.I said I know I am right.

I purchased an item on (Temptations Cat Treats) on 7/18/19.

Unfortunately, my cat did not eat these treats so I brought RN back to to store I purchased them to exchange (with a receipt) them for another brand. I was refused and told that your policy doesn't exchange opened packages.

I then, went online to confirm the store's exchange policy...Your policy does not state that items cannot be exchanged if they are opened...

This Manager, Marcy advised to call the corporate office and refused to read the policy for clarification.

It is very disappointing when I am a frequent customer and I was denied to exchange a product with a receipt within n 30 days of purchase.

I would like to be compensated for the way I was handled at this location by a manger who clearly is uninformed or simply ignorant about the exchange policy that Family Dollar has.

Tonia Dawkins
[protected]@yahoo.com
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I use the Family Dollar app for their coupons but BUYER BEWARE... example: you have a $2 coupon for Gain detergent, a separate $2 coupon for Gain fabric softeners (liquid or sheets) .. you can only use one of the coupons. I understand that if a customer is trying to by 2/3 detergents with one coupon that is not allowed but 1 different coupon for 1 completely different item, say fabric softener, not to be allowed to use the store coupon that has been offered by the store is ridiculous! So, basically I would need to make several separate purchases just to use the offered coupons! Also, a lot of the coupons do not work! When you bring it to their attention they just shrug their shoulders! Even when you show them the coupon they just say oh well, we can't do anything about it! I was not allowed to use a total of $7 in coupons today. The $2 gain fabric softener, $2 Downey unstoppables, $2 on the cat treats and $1 on All washing detergent. Please know I only bought one of each item. I only shop here because of the savings with the store coupons. This has happened many times in the past but today I have had enough! I always have the coupons pulled up when making my choices so that I get exactly what is required to use the coupon. Also, many times there will be a price tag in the store for a product using the coupon but there will not be a coupon for that item offered in the app. All of it seems fishy, like a bait and switch scam just to get you in the store. If I'm not getting the savings offered I will just take my money elsewhere. Won't matter if I have to pay the regular price anyway!

Store#10381 location 19340 W. Warren Are, 313-982-0219. I am a regular customer and I have had enough. I am as the Precinct Delegate and Community Advisory Counsel. I went to go purchase a few item's, only to discover that there where no shopping carts for use, any where in the store. Unopened Product boxes were everywhere. I spoke with the assistant manager and she said that they have only had five since January, which I find it hard to believe. I am a regular shopper ! What is going on? We love the store we need the store, but come on! It is a mess. The staff are Great! But the managers are always inexperienced. Can't keep stock. We need some corporate over sight now! Or we will be taking it your community counsel, to the City Council! Thanks for letting me speak on this issue.

I shop at the pellston family dollar store quite often. The last few times, Zachary was working and failed to greet me as I walked in, he just stood there and stared at me and didn't say anything (this had happened on more than one occurance). Even while I was checking out he did not say one word to me. Not even a "have a good day". He definitely needs to work on his cashier friendliness.

Almost every time I visit Store #08385 in College Park, GA 30349, the pricing of items don't match the tag pricing. For instance, I recently went in to purchase some batteries, among other things. All 3 packs of batteries rung up more than what the display said was the cost. 2 packs of C batteries were suppose to be $3.25 but rung up as $3.35. 1 pack of 4 AA batteries were suppose to be $1.25 but rung up as $2.35. I have complained about this & all I was told was that the labels had not been changed yet. That's their excuse every time. I think they are nickel & diming us to death with no reasonable excuse. Can something be done about this?

I recently visited your Porter, Texas location on July 17, 2019 at 5:22 p.m. to make an exchange on some diapers that my husband had bought. He had purchased the wrong ones. I was then told by the manager on duty that I would not be able to exchange for a different brand, given I did not have a receipt with me. He then that he could not exchange the product due to the fact that he would be going against cooperate if he exhanged the product and did not want to get in trouble or have to explain why he did it. I was highly upset at the fact that I couldn't exchange what was recently purchased. Therefore I had to purchase once again more diapers, that was not in budget to buy, but needed.

So, I was at Family Dollar the manager Wendy was ringing me up and I bought 5.00 washing powders and gave her 20.00. She is looking in my wallet on the counter and said do you have anything smaller and I said yea but I need change for the laundromat and she said everybody is giving her 20s and I need to go to the atm to get change which, makes no sense cause the atm gives 20s and I was purchasing an item which was 5 dollars. She said something about putting a sign up. Take small bills. Also, the woman behind me was seeing how rude she was to me and Wendy told her oh she comes in here regularly so it's ok if she talks to me that way. I left a couple days later I went In there again cause I always liked Family Dollar until her rudeness. When I went to the register again all I had was a 20 cause I got them from the bank atm. I bought what I needed and she again says to be 20s what's up with these 20s. Now I am giving her a 20 to purchase my items so why is she so rude to just me. That's twice. It's not a 100 it's a 20. Now a few months back, she overcharged me for an item 50 cents. I have 6 kids every penny counts to me. Well instead, she said it's lot of paperwork for me to do over 50 over 50 cents so she reached in her purse and gave me the 50 cents. Thats when sbe started being so rude to me. After that I went to a job interview with her but she didn't like me so I didn't get the job. I did get a job at dollar General but they only worked me 5 hours a week so I am looking for something better. Thanks I just wanted you to know how rude she is to me...