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store manager
I came into the store and proceeded to shop as I noticed the staff following me and harassing me So without saying anything I put the store items down because I decided that I no longer wanted to purchase these items due to the harassment of the employees. I then walked over two isles to where my sister was shopping to walk and talk with her as she finished...
Read full review of Family Dollarstore manager
Very rude She attempted to make up a store policy that stated she had to keep all the money from the coupons she was very belligerent and she was eating at the same time she should be taught How to provide better customer service.She was yelling and being very rude saying that black people don't want to work for anything I don't think that has anything to...
store is filthy and stock that needs to be put on shelves are blocking every row.
The store in Gowanda needs help. #4520.The building is completely disgusting. The floors are muddy, dirt everywhere. The stock from truck are on rolling bins in the middle of every row of the store. You can't go down the isle with a cart. They need to be shut down and stock be rotated and new stock put on shelves and not on the floor. The floors need...
Read full review of Family Dollarsensor cooling razors/ management
I went into the store on 11/1/2019 because I had purchased some razors that my husband had an allergic reaction to and I wanted to exchange the unopened pack for something different. I was told it would have to be the same product which means I'm returning something for the same thing (useless) and because I used an digital coupon my razors were only worth...
Read full review of Family Dollarcustomer services store #10344
Today I went to the store and my little girl was crying for a couple of minute and an employee... Yolanda... Was very rude to me, telling me to shut up my baby that her crying bothered, that I did not know how to raise my daughter and began to follow me in the store, it was even very rude with my older girl for overthrow something plastic to the floor thing...
Read full review of Family Dollarrude staff
On Sunday, November 3 at 2:58 PM and employee while at the cash register head on headphones singing rap lyrics while proceeding to check me out the story gets worse he goes oh did I bring this up oh that I ring data while the manager was standing next to him as someone can please give me a call back [protected] thank youThey employ Eagles back-and-forth...
Read full review of Family Dollarstore did not open at correct time.
I waited earlier this morning, 8 am to 9:30 am. The store never opened. I must have seen 60 customers come and leave. Finally I gave up, once at home i called the store. No answer. I continued calling until finally a woman answered, I asked what time they opened, she replied we are open now. During my wait, a police officer looked inside and pulled the...
Read full review of Family Dollar and 1 commentrude employees, poor customer service
This store is notorious for its rude, unprofessional, and often outright obnoxious employees. This morning (10:30 am, 11/3/19), the only employee working in the store was having a personal conversation on her cell phone, complaining about customers and how "sick of" us she was. This is not the first time something like this has happened, but it i...
Read full review of Family Dollartreatment of young black kids
Went to family dollar with my 2 kids and 1 friend. Age from 14- 16. I gave them $20 to get snacks and I stayed in the car. They went in the store and came back with their snacks. As I pulled up to the house, they told me that the employee asked them " who has the money" My son said " I do" So the employee told the other 2 to stay up front and didn't allow...
Read full review of Family Dollar and 3 commentsyour coupons
I just found your app for couponing. The first time I did it it worked perfect. I tried again me and my aunt both tonight 11/02/2019. Your store in oak hill ohio had a sale so we tried tonight. It wouldn't except the coupons on your app. It over charged me $6.00 for one bic razors. They were suppose to be $4.00 off. I got charged full price on one and only $3.00 on the other. Plus your gain fireworks was on sale for $3.95 the app said buy 2 get $3.00 off. Your store said there was a $2.00 coupon off. I used all digital coupons. I was charged $3.95 for each. They should have been $1.95 each from store . and razors should have been $3.00 each. So I was out of pocket around $10.00. My aunt's price did not come up the right price either. We were both getting about the same thing. So she was out around the same price. Sorry I don't have her reciept. Please fix your app . we can not even scan items in your store even your workers said no one's works. I also coupon At dollar General and I've always gotten great deals. Please make this right.or we will not be shopping there anymore and we had planned on doings this together once a week..Thank you.
cashier is rude
November 2, 2019 I went into the store to buy one item that was less than a dollar. I had a $20 bill. The cashier asked if I had something else. I told her no. She looked at me like she didn't want to wait on me because I had $20. I don't know why. I have spent money in their store for years. The manager even knows me and she knows I'm not a trouble maker...
Read full review of Family Dollarpoor customer service
I attempted to purchase a blow dryer at the store that was wrongly labeled on the shelf and on my bill I attempted to bring it up to two staff members one being the manager she failed to take any responsibility for the store and continuously blamed corporate. I explained that she was the face of corporate and should not being blaming her corporate office. If I could walk to their corporate office I would but unfortunately I could not. She continued to say it was not her fault. I asked for her name and was provided two different names. The second time I asked she was even hesitant to provide her name. Why hire someone within a manager role who fails to take action and only blame corporate. Why accept the pay and not accept the responsibility. The customer service was not friendly but abusive and a total lack of understanding. So I took the advice of the manger and contacted corporate with my concerns. Thank you Jenny
Store# 8428
coupons
The cashier at store #02928 I dealt with absolutely the worst customer service I have dealt with. I bought multiple items that totalled 28.00. I typed in my number for digital coupons and my 5/25 did not come off. I also bought two gillette disposable razors. For one I had a digital coupons one was a paper coupon. Before my paper coupon my total was $10 and some change. When she scanned the paper coupon it made my total go up to $12.00 I tried to get my 5/25 and my 4.00 paper coupon credit taken off she said that I could not do both. Your policy states you can use multiple coupons of the same as long as you have products that qualify for those coupons. I want this resolved and I need my money back. I asked for a manager and there was none on duty. I am almost to the point of no longer shopping with you guys. Please contact me so we can get a resolution.
stupid return policy
I bought 2 small heaters ($16.00 each) at the Family dollar store down the road from my office this morning. I brought them to the office and plugged them in and they did not work. I boxed them back up and took them back about 2 hours later and was told that I could not return them that all I could do was exchange them for the same thing. Ok if 2 of them in...
Read full review of Family Dollarservice complaint
I've been in this store many of times and in many other family dollar stores but this particular time I was told I was not allowed to take my diaper bag around the store with me. It didn't sit well with me because my diaper bag alone is $60 not including everything I have in it. I was planning on getting a lump some of stuff but i ended up only getting wipes because I didn't feel comfortable leaving my bag up front with no supervision sitting in a metal chair right beside the exit door.
payroll family dollar Milwaukee Wisconsin store #8545
Hi I'm writing this because I being having problems with the manager from one of yours stores here in Milwaukee Wisconsin. The store number is #8545 and the name of the manager is Rosa. First of all my husband was working at that store and when he went to fill all the paper work she supposed to put the number of a card that you guys provided and she didn't...
Read full review of Family Dollardisgusted
I sent my dyslexic cousin to the family dollar in the Bronx with an empty box of pain medicine so that he can find the right box to buy. He was called a thief and removed from the store. When I went to find out why this occurred, the manger was this sloppy ratchet rude person, the store was packed and filthy and the manager wasn't any help. I had expected...
Read full review of Family Dollardiscrimination, judgement, harassment, embarrassment
Complaint to family dollar store # 11822 - i'm a 24 year old average, thick, tattooed, south louisianan, woman, I have 3 kids, and soon to be married!!! I recently stopped at this store to get a few items I needed. I shop at this store maybe 1-3 times a month, today as i'm shopping, i'm down the body soap aisle looking for something cheap that I may like...
Read full review of Family Dollarstore
The family Dollar located 9468 Linwood Ave Shreveport LA 71106 is nasty, junky and dangerous!! Boxes are everywhere! The items are not on the shelf and on 10/28/19 I almost fell over a box and when I informed the employee all he said was Oh ok!! This is real bad customer service! If you would like I can take pictures for you of the store. This store need...
Read full review of Family Dollarpayroll
My name is Elaine Taylor I worked at Family Dollar in September but. Because of a heart attack I could not return to work. However I have begged and begged my manager to please give me my money that I worked for. Each time I call it's the same excuse. Iam so fustrated that a manager would allow this to happen. My next step is to contact a Attorney because although the money is a small amount its mine Thank You 901_314_0441
Read full review of Family DollarAbout Family Dollar
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Overview of Family Dollar complaint handling
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Family Dollar contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click up if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
Most discussed Family Dollar complaints
fraud & cheating!Recent comments about Family Dollar company
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Glad to read your comment, I was going to complain about the need for an app to save money, some of us can not afford a smart phone, so we can's use the app. Why not have a card like CVS or walgreens, so All people can get savings, not just people who can afford a fancy phone!