Family Dollar
reviews and complaints

On January 30th approximately 8:20 p. m. I walked into Family Dollar in a hurry I grabbed my stuff and went to the counter I asked one person if they could help me I was in a hurry she was helping another girl that girl ask Dave. If he would help me he walked over to the counter punching in his number to log on to the register the whole time staring me down and then slammed his hand on the counter and looked at me like he wanted to kick my [censor] this is not the first time this has happened and I'm not the first person this is happened to he is very rude to customers and I'm not sure what his problem was but with his attitude the way it was I set my groceries down on the counter and told him if me coming in 20 minutes early to Family Dollar with such a problem with with him then he could put the groceries away himself and I walked out this is unacceptable way to treat customers I'm a business owner myself and I would never treat customers Family Dollar does not close until 9 in our town I feel that if he is preparing to go home 20 minutes early and someone comes in I feel that person should be treated the same as someone who came in at 9 in the morning as I said before this is not the first time this has happened and I'm not the first person this is happened to this is a very aggressive upset individual and we never had this problem in our town at this Family Dollar until they hired this guy if Family Dollar condones this kind of treatment toward their customers I will be taking my business elsewhere as I will also be filing a petition to revoke Family Dollar's business license in our town as I will also file with the Better Business Bureau about the treatment of customers Buy employees with such anger issues

On 1/27/2018 at approximately 11 AM I sent my 14 year old daughter in the family dollar store located at 4569 Summer Ave Suite 1 Memphis, TN 38122, to load money onto my prepaid Net-spend card. She encountered terrible customer service by your employee by the name of April. April was talking rude and then proceeded to yell at 2 Hispanic ladies. The doors were broken and therefore did not open automatically however, they did not know that so April was yelling at them and pretty much embarrassing them. So, after that my daughter went to the cash register and asked if she could load money onto my card. Your employee April told her that she could not find the card which to my daughter's as well as my confusion we did not know what card she was speaking of. My daughter comes out of the store and tells me the situation so I go back into the store where I found her very occupied with a gentleman and once she saw me her whole demeanor changed. I politely asked her if she could load money on my card and she instantly got with an attitude and said "Like I told her(my daughter) I don't have the card to load money." I explained to her that none of the other employees never had to use a card before I just swiped my card and loaded however much money I wanted on my card. She told me to go ahead and swipe my card but nothing was going to happen. I told her that I didn't think she knew what she was doing and turned to leave the store. I couldn't get out of the store so I asked her how to open the door and her response was "she didn't know" we exchanged words and yes we both used foul language. April was also on her personal cell phone the whole time when in my opinion she should have been attending to the customers.

To whom this may concern its been happening for months my manager has been claiming she has to reduce hours for everyone, but the reduction of hours has only been affecting me. November 20, 2017- November 26, 2017: my other coworkers were given 25- almost 40 hours and I was given 19 hours. December 10- December 16, 2017: my coworkers were given roughly 20- almost 40 hours again and I was given 14.30 hours. January 14 -January 20, 2018: my coworkers were given 20- almost 40 hours again and I was given 18 hours. The hour cut began January 18, 2018.January 28-February 3rd, 2018: my coworkers were given 25- almost 40 hours again and I received 14 hours. If there is going to be a budget cut in hours I would like to receive fair treatment and everyone receives a budget cut in hours. This has been happening at 9840 Ferguson Road, Dallas, Texas 75228. My manager's name is Natisha Martel and my name is Danesha Johnson.

I visited your located at 6827 longview rd, kansas city, mo 64134 at 7:45a and noticed the store was not yet opened; I waited outside until opening... While standing outside I experienced the manager of the store, george put his face on the window and proceeded to lick his tongue out and up in a sexual manner... I was instantly disguised...in addition he did not open the doors at 8a despite my apparent wait so I knocked on the window to let them know that it was now opening time... George unlocked the door only to stand in my way blocking the entrance completely hindering me and another customer from entering... He stood very close to me with a grin, almost touching his chest with mine asking why I knocked on the window; when I expressed my dissatisification regarding his sexual perversion he refused to let me in the store completely; I hope this issue is addressed thoroughly, including, but no limited to termination. Hope this issue can be resolved from a corporate level instead of civil. Thanks for your time

Never enough employees takes forever to get checked out and to get any help when certain cashier is there the store manager will not get on register if she see the cashier needs help i go in this store all the time but i think its time i find a new store i hear store manager always talking about how she is the only one who does the work but all i see her do is on her phone i do not think she should be complaining to customers about her asst, managers when i see them working hard But however the store is usually very clean thats why i like to shop there its not cluttered

I must say I can't believe Family dollar has refused to refund me 2.00 for nail top coat that was already wrapped up in tape the last one and the worker short me if anything was wrong with that I could bring it back I return to the store within 30 minutes to get a refund I was embarrassed in the store told I cannot exchange it or not even get my refund with my receipt and tell a manager was there I called a couple times told management will call me back it's the principle of the situation I feel like I've been hurt and discriminated against and I'm just asking Family Dollar to help me this store is located on Kuykendahl in Houston Texas I have tried to call the store back over seven times they want not even answer my phone calls this is very ridiculous spent a lot of money patronizing Family Dollar over the last year's and for me to get mistreated over $2 it's not fair to me or how my family was embarrassed I don't understand what the problem is I'm just asking for some help I've been includedpictures and the receipt thank you

I live around the corner from this family Dollar located in the Bronx at 166th street an Ogden avenue! The employees are never dressed in appropriate attire red and biege pants! There are never any family Dollar bags at checkout instead patrons have to deal with hefty Garbage bags! There are inappropriate conversations being held by employees on the floor! Customers are constantly arguing with employees and the employees have no professional job editcate upon responding to certain patrons or situations! The store is constantly a mess you can see employees doing as they wish in and around the store premises! There have also been seen sexually incidents between employees and customers after hour hanging out inside the store when doors close @10! Employees are drinking while on the job or coming in drunk with the stinch of alcohol present! Please get this store in order as it is the only one we have in this area! Thank you!

Yes my name is Julius Pittman I was over at the Landover Maryland store 02179 the date I was there was 01/20/18 Time 11:12am the salesperson was moving fast as she could but it was too many customers inline the line extended almost to the back a lot of customers just left the merchandise on the floor and just left the store where can I find no sales manager to assist her to open up the other two registers and the other employees were just walking around putting stuff back on the Shelf and I noticed several other times that I've been to that store it's always the same problem you wish to contact me my number is [protected] thank you

Hi I am a frequent customer at Family Dollar located on Richfield and Center Road in Flint Michigan. I am writing because I have had no luck trying to contact any manager, supervisor, nor a corporate contact phone number. The date this incident occurred was Tuesday 1/16/2018 I believe. Around 5:30 p.m. in the afternoon. I was there speaking to an employee in the cereal aisle because I wanted to search cereal coupons on my phone app, and he helped me find them.
We started talking about saving money using the coupons, because we have kids that eat a lot... We probably spent 30 minutes talking about kids and our jobs.
During that time I told him where I worked (Richfield Court Apartments) and informed him that we are in the process of cleaning the place up, and we had one tenant in there still who is in the process of moving and once he is gone, since he is a squatter and staying in a vacant building, and sells drugs- he is all around a very bad person.. once he is gone we can start fresh and remodel.
The holding manager (Fredrika Mckinney) was listening from an aisle over because I had not seen her, however SHE is the cousin of the tenant I was talking about to your other employee. I had never said his name at all... SHE went back and told this drug dealer that I had said all kinds of things about him in Family Dollar! I was threatened today at work by this "squatter/ drug dealer" and he told me exactly who told him what I said and told me to watch my back.
That is very unprofessional, not only that, I feel very scared to come to work... I was not speaking to her NOR did she know whom I was talking about. She was OUT OF LINE TO ASSUME and because of her, I will have to carry pepper spray or some form of protection at my job!
I do not feel as if she should represent your company at all because of this matter and I would like to speak to someone regarding this matter. I called this store #2088 and spoke with my regular cashier, whom is a great worker by the way- her name is Sherry.. and she gave me the name of the manager. I am scared to shop at this store now in fear that what I buy and times that I shop, she may call her cousin up there if I am alone. Please contact me at [protected]. My name is Chelsee. Thank you for your time.

I bought a pack from the family dollar on January 18th 2018 and they were wayyyy to hard to even eat was a bit disappointed cause I lived 35-40 minutes away and I knew I couldn't return them in a timely manner for a refund so I just gave them to my dog for a Friday treat, but this is my favorite candy and I have never experienced this before and they hadn't expired they are good until 05/24/2018

I was at store 2040 on Ashland rd in Mansfield Ohio tonight around 5pm. And the cashier his badge said Dakota he was very rude and disrespectful on his phone while a few of us customers were waiting to be checked out. After about 20 minutes I asked him for help and he rolled his eyes and kept playing on his phone. I had to leave my stuff and Leave because it was so rude I didn't want nothing to do with that store anymore! He need fired This is also not the first time he has been so rude also the other night I went there and about 15 minutes before closing they had already locked the store, the sign said open till 10 and it was 9:45pm.

January 15, 2018 11:30 am
I entered Family Dollar at this location with my wife to purchase garbage bags. Upon entering I was asked to remove my hood. I was wearing a sweatshirt and had my hood on because it was cold. This was very offensive and discriminatory. My wife was wearing a hat that covered her head just like my hood. Why was she not asked to remove her head gear. I've gone to several Family Dollar locations and have never been asked that before. If this is store policy then there needs to be a sign located on the window so patrons can see. There was no sign posting this policy. I did not appreciate it and will probably not patronize your stores again. This really needs to be looked into because as a customer I'm pretty sure I am not the only one that has been offended by this. I look forward to your response on this matter.

William Edwards
[protected]@gmail.com

I went shopping and the clothing rack was marked 50% off, look for black and brown squares... I took 2 items to the cash register and the cashier told me that not all items on the rack were 50% off, just select. So she rung them up and they indeed were not marked down. I told her they both had a black square on them and she said that didn't matter. So I asked her, well then how would you know if something is 50% off, and she said, I don't know, I guess bring them up to the register. Really? What kind of service is this...shouldn't they be put on a separate rack then so people can identify what is on sale and what is not...?

I was offered a job in management, did everything required of me. Was told to hurry up and do the assessment so we can begin the paper work. When I had gotten the job turns out it was a bait and switch because I did not apply to be a part time employee and I have many text showing that. I will not work for a company who's employees/Management lack courage or cannot stand by their word. Maybe tgey need to take the assessment test again. I need Todd the DM from store 4270 to see this because there is so much more that this will not allow me to write.

I went today to the Family Dollar in Methuen on Jackson Street and the customer service was horrible and she was cursing in Spanish on her cell phone and follow me my kids everywhere terrible, I think they need to change the staff, every one that works there is family, every time u want something they never got it but it's behind the counter for them selves I think is horrible ...

Just want to complain about Manager at Store #7095. She is very rude to customers tells them not to come into the store when she is there if we don't like the way she does things. The store is always a mess and she is usually on her phone while customers are in the store. A lot of people have said they will not go in there anymore cause she is the rudest person around. She fired a lot of good employees that were very nice and kept the store nice and organized, So just wondering how long your company is going to allow this to happen to your store. She is running people out of there. So I guess if you want to keep losing business then keep her in charge I think you need to get rid of her for your business sake. Please email me back about my response. Thank you Shelly E-Mail [protected]@msn.com

Came into the store last night, just to get a few items, had my cart with me, in the grocery cart, the management called his self asking to leave my bag at the counter, in a rude way, and I was very upset by the attitude, but i felt as a customer if you have all them security camera's and the monitor and the bell the rings door at the front, Why does the management still follow people around that is so degrading, and by the way I'm A Black Women, I noticed all your Family Dollars are all like this in Springfield IL, were management and employees follow everybody around, get a better System their at that location, they need them Security Bars that you walk through were your items beep like at Walmart.I feel you customers shouldn't have to feel their under a microscope, because i feel your getting profiled as being low proverty so that means you steal, if I came in their looking Professional how would i be viewed then?I like the store but I don't want to feel less than as I'm going to Steal! I wish they would change, Family Dollar Better, I feel they need to get a better system and ideal to change views and not put Management and employees under Scrunity to follow folks around the store and leave your personnal bag cart at the front, would if me and the other person had the same bag, and how do i know their watching it, or what if it was a busy shopping sale and their is 6 to bags are they going to watch that?Family Dollar needs to change their policies!

I work at the store #6870 and my manager is a racist she has a lot a racial tattoos and she told me her self she racist. And its starting to interfere with the job. For instance she told a customer who asked if I worked that day " No, she wasn't able to get a babysitter and she bouts to get fired" and I feel like she has it for me because I'm black.

I went into the family Dollar store located on San Jacinto ave in San Jacinto Ca to buy a few items two of the things I was going to purchase had a discount price tag on the shelf where items where when I got to register to pay for my items clerk scanned items and I told him isn't those two items on sale for 2 for $4 he said no ma'am it's 2.50 a piece so it will be $5 I said no price tag says two for 4 bucks he said oh well so I said aren't you going to check he was just very rude and disrespectful had no manners at all

He said he was the manager and his name is Jason and it happened around 4:15 this afternoon located in San Jacinto California off of San Jacinto Avenue I told him I was going to contact corporate office and complain he said he did not care for me to get my items that I purchased and get out the store
I believe he's on drugs or something

I live in the community some blocks down from the local Family Dollar store #6169. My whole family use to shop there.However the assistant manager Casey or Kasey if I said it spelled it correctly. she has become very unprofessional.She wears glasses.31 years old and a Mexican Female.Sorry just trying to do a description.I use to shop there often.She always use to ask about my family &my health since I be sick off &on but especially my husband.Come December 31, 2017 my husband came out and confess that he's been having a affair with her and she's now saying she's pregnant and texting him constantly.He also confess she has been letting him get items at lower or for nothing at all.I don't shop there anymore.I even told my children & husband not to.He explained on her breaks she comes to our home for sexual favors.She has no children and wish to get pregnant.She even rides down my street, which I know that is a police matter.However, her job is to work at Family Dollar.Not to pick up men especially married men.Also she is allowing him to have things which is stealing from the company.He claims they met beginning of December 2017 with the affair.She texted December 27, 2017 claiming she is pregnant by him.He can get his number change however we loved shopping at Family Dollar since its so nearby.Now we have to travel to another which I now have a bad taste of Family Dollar cause how could it be a family store when your management is trying to destroy families?I don't believe in stealing and if she's willing to give him free or paying almost nothing.You never know what other family or friends she's doing it for.There are people in my neighborhood who have seen her leaving my home and no longer want a to shop there.It is a disgrace and very unprofessional to have a worker whom asking customers how's their day but secretly sleeping with their husband and giving away items unpaid for.I have not entered the store and don't plan on to.I just hope this is investigated cause it's stealing and a horrible experience to not be able to shop in your neighborhood store.