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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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Newest Family Dollar reviews & complaints

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M
2:52 pm EST

Family Dollar breach of refund policy embarrassment and harassment

I must say I can't believe Family dollar has refused to refund me 2.00 for nail top coat that was already wrapped up in tape the last one and the worker short me if anything was wrong with that I could bring it back I return to the store within 30 minutes to get a refund I was embarrassed in the store told I cannot exchange it or not even get my refund with my receipt and tell a manager was there I called a couple times told management will call me back it's the principle of the situation I feel like I've been hurt and discriminated against and I'm just asking Family Dollar to help me this store is located on Kuykendahl in Houston Texas I have tried to call the store back over seven times they want not even answer my phone calls this is very ridiculous spent a lot of money patronizing Family Dollar over the last year's and for me to get mistreated over $2 it's not fair to me or how my family was embarrassed I don't understand what the problem is I'm just asking for some help I've been includedpictures and the receipt thank you

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S
6:14 pm EST

Family Dollar i'm not complaining about a product i'm complaining about overall services at this particular family dollar!!!

I live around the corner from this family Dollar located in the Bronx at 166th street an Ogden avenue! The employees are never dressed in appropriate attire red and biege pants! There are never any family Dollar bags at checkout instead patrons have to deal with hefty Garbage bags! There are inappropriate conversations being held by employees on the floor! Customers are constantly arguing with employees and the employees have no professional job editcate upon responding to certain patrons or situations! The store is constantly a mess you can see employees doing as they wish in and around the store premises! There have also been seen sexually incidents between employees and customers after hour hanging out inside the store when doors close @10! Employees are drinking while on the job or coming in drunk with the stinch of alcohol present! Please get this store in order as it is the only one we have in this area! Thank you!

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J
11:23 am EST

Family Dollar one register open

Yes my name is Julius Pittman I was over at the Landover Maryland store 02179 the date I was there was 01/20/18 Time 11:12am the salesperson was moving fast as she could but it was too many customers inline the line extended almost to the back a lot of customers just left the merchandise on the floor and just left the store where can I find no sales manager to assist her to open up the other two registers and the other employees were just walking around putting stuff back on the Shelf and I noticed several other times that I've been to that store it's always the same problem you wish to contact me my number is [protected] thank you

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C
3:26 pm EST

Family Dollar holding manager

Hi I am a frequent customer at Family Dollar located on Richfield and Center Road in Flint Michigan. I am writing because I have had no luck trying to contact any manager, supervisor, nor a corporate contact phone number. The date this incident occurred was Tuesday 1/16/2018 I believe. Around 5:30 p.m. in the afternoon. I was there speaking to an employee in the cereal aisle because I wanted to search cereal coupons on my phone app, and he helped me find them.
We started talking about saving money using the coupons, because we have kids that eat a lot... We probably spent 30 minutes talking about kids and our jobs.
During that time I told him where I worked (Richfield Court Apartments) and informed him that we are in the process of cleaning the place up, and we had one tenant in there still who is in the process of moving and once he is gone, since he is a squatter and staying in a vacant building, and sells drugs- he is all around a very bad person.. once he is gone we can start fresh and remodel.
The holding manager (Fredrika Mckinney) was listening from an aisle over because I had not seen her, however SHE is the cousin of the tenant I was talking about to your other employee. I had never said his name at all... SHE went back and told this drug dealer that I had said all kinds of things about him in Family Dollar! I was threatened today at work by this "squatter/ drug dealer" and he told me exactly who told him what I said and told me to watch my back.
That is very unprofessional, not only that, I feel very scared to come to work... I was not speaking to her NOR did she know whom I was talking about. She was OUT OF LINE TO ASSUME and because of her, I will have to carry pepper spray or some form of protection at my job!
I do not feel as if she should represent your company at all because of this matter and I would like to speak to someone regarding this matter. I called this store #2088 and spoke with my regular cashier, whom is a great worker by the way- her name is Sherry.. and she gave me the name of the manager. I am scared to shop at this store now in fear that what I buy and times that I shop, she may call her cousin up there if I am alone. Please contact me at [protected]. My name is Chelsee. Thank you for your time.

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R
2:13 pm EST

Family Dollar maple nut goodies

I bought a pack from the family dollar on January 18th 2018 and they were wayyyy to hard to even eat was a bit disappointed cause I lived 35-40 minutes away and I knew I couldn't return them in a timely manner for a refund so I just gave them to my dog for a Friday treat, but this is my favorite candy and I have never experienced this before and they hadn't expired they are good until 05/24/2018

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G
5:37 pm EST

Family Dollar service

I was at store 2040 on Ashland rd in Mansfield Ohio tonight around 5pm. And the cashier his badge said Dakota he was very rude and disrespectful on his phone while a few of us customers were waiting to be checked out. After about 20 minutes I asked him for help and he rolled his eyes and kept playing on his phone. I had to leave my stuff and Leave because it was so rude I didn't want nothing to do with that store anymore! He need fired This is also not the first time he has been so rude also the other night I went there and about 15 minutes before closing they had already locked the store, the sign said open till 10 and it was 9:45pm.

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W
11:18 am EST

Family Dollar 8370 senoia rd fairburn, ga 30213 store #11634

January 15, 2018 11:30 am
I entered Family Dollar at this location with my wife to purchase garbage bags. Upon entering I was asked to remove my hood. I was wearing a sweatshirt and had my hood on because it was cold. This was very offensive and discriminatory. My wife was wearing a hat that covered her head just like my hood. Why was she not asked to remove her head gear. I've gone to several Family Dollar locations and have never been asked that before. If this is store policy then there needs to be a sign located on the window so patrons can see. There was no sign posting this policy. I did not appreciate it and will probably not patronize your stores again. This really needs to be looked into because as a customer I'm pretty sure I am not the only one that has been offended by this. I look forward to your response on this matter.

William Edwards
[protected]@gmail.com

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R
8:44 pm EST

Family Dollar false advertising

I went shopping and the clothing rack was marked 50% off, look for black and brown squares... I took 2 items to the cash register and the cashier told me that not all items on the rack were 50% off, just select. So she rung them up and they indeed were not marked down. I told her they both had a black square on them and she said that didn't matter. So I asked her, well then how would you know if something is 50% off, and she said, I don't know, I guess bring them up to the register. Really? What kind of service is this...shouldn't they be put on a separate rack then so people can identify what is on sale and what is not...?

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D
11:27 am EST

Family Dollar management

I was offered a job in management, did everything required of me. Was told to hurry up and do the assessment so we can begin the paper work. When I had gotten the job turns out it was a bait and switch because I did not apply to be a part time employee and I have many text showing that. I will not work for a company who's employees/Management lack courage or cannot stand by their word. Maybe tgey need to take the assessment test again. I need Todd the DM from store 4270 to see this because there is so much more that this will not allow me to write.

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M
5:15 pm EST

Family Dollar customer service

I went today to the Family Dollar in Methuen on Jackson Street and the customer service was horrible and she was cursing in Spanish on her cell phone and follow me my kids everywhere terrible, I think they need to change the staff, every one that works there is family, every time u want something they never got it but it's behind the counter for them selves I think is horrible ...

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T
2:35 pm EST

Family Dollar manager

Just want to complain about Manager at Store #7095. She is very rude to customers tells them not to come into the store when she is there if we don't like the way she does things. The store is always a mess and she is usually on her phone while customers are in the store. A lot of people have said they will not go in there anymore cause she is the rudest person around. She fired a lot of good employees that were very nice and kept the store nice and organized, So just wondering how long your company is going to allow this to happen to your store. She is running people out of there. So I guess if you want to keep losing business then keep her in charge I think you need to get rid of her for your business sake. Please email me back about my response. Thank you Shelly E-Mail [protected]@msn.com

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M
9:44 am EST

Family Dollar leaving my personal cart at the desk and, being followed around at the store everytime I come in from manager.

Came into the store last night, just to get a few items, had my cart with me, in the grocery cart, the management called his self asking to leave my bag at the counter, in a rude way, and I was very upset by the attitude, but i felt as a customer if you have all them security camera's and the monitor and the bell the rings door at the front, Why does the management still follow people around that is so degrading, and by the way I'm A Black Women, I noticed all your Family Dollars are all like this in Springfield IL, were management and employees follow everybody around, get a better System their at that location, they need them Security Bars that you walk through were your items beep like at Walmart.I feel you customers shouldn't have to feel their under a microscope, because i feel your getting profiled as being low proverty so that means you steal, if I came in their looking Professional how would i be viewed then?I like the store but I don't want to feel less than as I'm going to Steal! I wish they would change, Family Dollar Better, I feel they need to get a better system and ideal to change views and not put Management and employees under Scrunity to follow folks around the store and leave your personnal bag cart at the front, would if me and the other person had the same bag, and how do i know their watching it, or what if it was a busy shopping sale and their is 6 to bags are they going to watch that?Family Dollar needs to change their policies!

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T
9:55 pm EST

Family Dollar I work at store #6870 and I feel like my m

I work at the store #6870 and my manager is a racist she has a lot a racial tattoos and she told me her self she racist. And its starting to interfere with the job. For instance she told a customer who asked if I worked that day " No, she wasn't able to get a babysitter and she bouts to get fired" and I feel like she has it for me because I'm black.

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fartsmeller
, US
Jan 06, 2018 11:30 pm EST

You need to yake pictures of this chic ... call your corparate headquarters and let them know .

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M
7:21 pm EST

Family Dollar purchase an item

I went into the family Dollar store located on San Jacinto ave in San Jacinto Ca to buy a few items two of the things I was going to purchase had a discount price tag on the shelf where items where when I got to register to pay for my items clerk scanned items and I told him isn't those two items on sale for 2 for $4 he said no ma'am it's 2.50 a piece so it will be $5 I said no price tag says two for 4 bucks he said oh well so I said aren't you going to check he was just very rude and disrespectful had no manners at all

He said he was the manager and his name is Jason and it happened around 4:15 this afternoon located in San Jacinto California off of San Jacinto Avenue I told him I was going to contact corporate office and complain he said he did not care for me to get my items that I purchased and get out the store
I believe he's on drugs or something

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K
9:50 am EST

Family Dollar assistant manager

I live in the community some blocks down from the local Family Dollar store #6169. My whole family use to shop there.However the assistant manager Casey or Kasey if I said it spelled it correctly. she has become very unprofessional.She wears glasses.31 years old and a Mexican Female.Sorry just trying to do a description.I use to shop there often.She always use to ask about my family &my health since I be sick off &on but especially my husband.Come December 31, 2017 my husband came out and confess that he's been having a affair with her and she's now saying she's pregnant and texting him constantly.He also confess she has been letting him get items at lower or for nothing at all.I don't shop there anymore.I even told my children & husband not to.He explained on her breaks she comes to our home for sexual favors.She has no children and wish to get pregnant.She even rides down my street, which I know that is a police matter.However, her job is to work at Family Dollar.Not to pick up men especially married men.Also she is allowing him to have things which is stealing from the company.He claims they met beginning of December 2017 with the affair.She texted December 27, 2017 claiming she is pregnant by him.He can get his number change however we loved shopping at Family Dollar since its so nearby.Now we have to travel to another which I now have a bad taste of Family Dollar cause how could it be a family store when your management is trying to destroy families?I don't believe in stealing and if she's willing to give him free or paying almost nothing.You never know what other family or friends she's doing it for.There are people in my neighborhood who have seen her leaving my home and no longer want a to shop there.It is a disgrace and very unprofessional to have a worker whom asking customers how's their day but secretly sleeping with their husband and giving away items unpaid for.I have not entered the store and don't plan on to.I just hope this is investigated cause it's stealing and a horrible experience to not be able to shop in your neighborhood store.

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L
7:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar poor service

I arrived the doors at 7:58pm. I'm aware your store closes at 8pm. I only wanted to purchase toilet paper and i proceeded to explain that to the employee at the door who refused to let me in. He mentioned that the doors were to be locked three minutes before the store closes. I also asked for his name to address him in my complaint which he refused. So I instead took his photo which i will be sending to Family Dollars CEO and which is attached. This isn't okay. I've been a resident of this community for over 20 years and I've never had any problems before. I'm very disappointed in this store located at 455 Dumont Ave. Brooklyn, New York 11212. If this type of behavior is approved then you've just lost a dedicated customer.

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4:19 pm EST

Family Dollar cashier refused service

My father bought a number of speakers from your store and every time, either the charging port would break or it wouldn't hold the Bluetooth signal. The man at the register said he can't buy anymore because he's purposely damaging the devices. My father is going through chemo and depression, music is getting him through that. There is no reason for him to damage something so precious, your cashier disrespected my father and gave him even more stress.

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2:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar poor customer service and cleanliness

I have frequently shopped at Family Dollar Store# 08579 at 831 Thomas St. in Memphis, TN. This store is usually unclean and product disorganized throughout the store. On today when I was there, there was a line of about 10 to 15 customers waiting to be checked out. During this time, there was three registers but one cashier working trying to get the customers checked out. I was in the line for more than 20 minutes. Not only was the cashier ringing up merchandise, but she was also dealing with the purchase of phone cards. Customers in line were agitated, fussing and even cursing because there was a young lady walking around the cash registers and just walking throughout the aisles doing nothing. Some of the customers asked her if she could open another register in order to assist the other cashier in her efforts of getting customer out that were in that long line. The other employee specifically told the customer that she was busy doing something else and for him to be patient. As the line got longer, that same employee continued walking through the store and came back up to the front several times while the line was growing, still not assisting the other cashier. After some time in the line, about 4 customers sat their items on the counter, got of line and proceeded to walk out of the store mad and frustrated. But that still didn't change as that employee still walked around and even came behind the counter to show the working cashier how to perform a certain transaction and then turned and walked away as if she didn't recognize that the line was extremely long and steady growing. I, as well as other customers were sorely disappointed. I think that your employees need to be retrained in customer service ethics when it comes to being courteous to the customers, recognizing the customer's needs, working as a team for the betterment of the business and the team, and refrain from profanity while in the workplace, especially in the presence of customers. I hope this can be corrected as this is one of the major stores in this area and it is frequented by children, the elderly and people of various professions. We shop here frequently and should be respected and treated with the utmost courtesy and assistance. Please rectify this problem before this gets out of hand.

Thank you in advance.

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1:09 pm EST

Family Dollar racial discrimination

A manager always looked at us when we came to the store then one day she said we were caught on camera supposedly stealing and that we couldn't come back. It's the family dollar in Pembroke and the lady's name is Diane. She checked my baby bag which had diaper wipes and my child's snacks. Then she made us leave the store and told us not to come back. The lady is an older lady and she's Caucasian. She didn't stare at anyone else but me and my family. One time she told us only 2 can come in at a time. I believe she is racist.

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M
12:20 pm EST

Family Dollar store manager/overall store appearance

On thanksgiving of this year i visited store #10381 in detroit, the isles were blocked, and there was merchandise all over the store, when i said it was hazardous and employee, which i later found out was the manager, said it quite rude, that they were short and if i didnt like it go to another store. fast forward to today december 30, 2017, this same manager was on the register and a elder lady was looking for balloons for a baby shower, she was ringing my items up, but paused and told the other customer, * i dont know where you can get them* i dont live over here all i know is whats in family dollar. which her tone was rude, and who asked, what happened to customer service?. and i mentioned to her she should familiarize herself with the area, she said why? she dont live over here. i know the management in that particular store was stealing along with employees, thats why i stopped going, i started back because they had a new team, i guess ill start back going on tireman, to the other store its clean, and they always greet you with a smile.

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pobarjenkins
Minneapolis, US
Dec 31, 2017 5:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

It is not the employee's job to be able to refer customers to other stores. That is a ridiculous expectation.

Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Contact Family Dollar customer service

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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