The complaint has been investigated and
resolved to the customer's satisfactionResolved False Island Wilderness Lodge — Unkept Promises and Terrible Service
resolved to the customer's satisfaction
The owner, Mitch McGraw, makes lots of promises but some will be unkept. His fish processer did a terrible job of getting our fish packaging done properly. He shorted us some of our catch which Mitch said he would correct but never did despite several promises to do so. The vaccuum seals on about 1/3 of the halibut filets didn't hold. The fishing gear was the worst I have ever seen with broken drags, broken bails, broken reels and reels without enough line being the norm. The boat captains which we used, two, were very unprepared. One boat had no bait for two days which = near shunks for his clients on 8/8 while the rest of us limited. The boats were short on lures without broken hooks, bait leaders, and proper size weights. The food was adequate but ran out for some of us for the dinner of 8/9.