FairySeason
reviews and complaints

Ordered my clothes with a receipt from PayPal saying PAID but no email confirmations of my order from fairyseason themselves (in which they adhere you'll receive lots of emails confirming your order) with which I received NONE.. bad feeling... Upon not receiving any confirmation, I've emailed and emailed with no response given(although they typically reply the same day) Not pleased as I wanted this outfit for Thanksgiving n don't want to lose my money! Obviously I'm going to but I'll be spreading this news! Best believe it!

Who can tell me when exactly my dress will arrive?
I have been waiting since July for it to come and something tells me I will never receive it.
Their customer service is aware of that and they always send lots of apologies, but as far as I understand they can't influence this situation. And it's the strangest thing for me. They haven't shipped my order, so how come they can't do anything about it? Or maybe they just don't wanna do it? It's more possible.

It was really great to know that there was a website with cute yet affordable swimwear and I was like "damn I'm going to order from them." On September 5th, 2017 I ordered my swimsuits and when I still wasn't receiving them exactly ONE MONTH later they said that they have all shipped separately. My trip to Brazil is NEXT WEEKEND. And these people have been telling me that they cannot give me my money back and if they do, they would have to take $15 out of it so they could pay the shipping cost. WHAT SHIPPING COST IF ITS ONE) FOR FREE AND TWO) I NEVER EVEN RECEIVED MY PRODUCTS. Fairy season better watch out because I hope these complaints take down their irresponsible company.

I ordered two shirts, for an upcoming family event, from their website on 10/6/17. I paid 6 extra dollars for shipping to ensure that I would receive it in 7 business days. They shipped one shirt out first and the second shirt did not ship until 2 days after. They were the exact same shirt just different sizes. I was unable to track the shipments (but the extra shipping cost states that tracking is available). When I realized that the second shirt may not arrive on time I tried to contact customer service every day for 4 days straight to find out where the shirt was at and no one could give me a straight answer. I have asked for their customer service manager to contact me and they give me the run around. I asked them for a full refund and they want me to ship the shirt back to China and pay for customs. They refuse to answer my questions and fix their issues.

Why, tell me, why do you offer to pay extra for an expedited shipping, if the shipping along with the delivery takes up to 3 months?
It's unacceptable. This simply doesn't make sense!
And oh, what a terrible quality you provide. If I was you I would be embarrassed to sell a crap like this to people who trust me and give me money hoping to get a beautiful clothing. Instead of this you steal photos from original websites and pretend them to be yours.
So horrible. Will never be using you again.

I place my orders with fairyseason.com I tried to enter my 5% off code and it kept knocking me out I placed six orders with fairies seasons dot-com and they have not gave me a confirmation email please help me I have to get a new check card this is a fraudulent company they are not in the United States so unfortunately they're like that company wish and cute at least you get your merchandise but fairyseason doesn't send their orders there are scam I need all of my money back I have to contact my bank institution because I spent hundreds of dollars please help me get my money back thanks Stephanie E

I ordered several items from them in July. 7 different items. Got just two. How this can be explained, hmmm?
Low quality, disgusting material. Completly different from what's shown on the website. It's called "scam".
I started bombarding them with my emails knowing that customer service like theirs probably works like crap. And I was right. Requested a refund. Instead of my money, they fed me with promises that my items are on their way, I just have to wait a little. Oh come on, it's been 2 months, I don't hope for the best. Return my money, scammers!

Bought two pairs of pants that the site advertised, because they were so beautiful. What I got when the order arrived, were two pairs of pants that were completely different that what was shown. They were a different material, a different pattern, and a completely different style. I have been going back and forth with the company about refunding what was paid for the items, only to be met with constant banter about how sorry they are and how they'd like to make things right. They offered to refund "half" of the full price paid for the products and then decided to refund half of half, because that's what they call a "partial payment". I informed them that they are the most fraudulent company I have seen in quite awhile, and that I intend to expose them for what they are doing to people, by setting them up to "take their money". It was my first time trying them out as a new company, but I will never buy anything from them again and will warn others not to as well. The material used for the products sent, was cheap and thin, and it looked like someone had hand stitched it in their spare time, because I could see all of the stitches hanging out. IT WAS HORRIBLE AND A SHAME, because they make it bad for many other new businesses that offer good products and are trying to get their feet in the door. SHAME ON YOU FAIRYSEASON!

Order from them if waiting forever makes you happy. Order from them if you prefer to be on your own with an issue you will surely have. Order if you want to send your money for nothing and be robbed by them... If it's not true, if you're smart enough, stay away from them. They don't respect their customers and provide zero services for money you pay

Dressed are not true to size. Company won't allow me to exchange them i wanted no money back ...Just an exchange. They say they want my business yet don't run a legitimate business! i will never ever order anything online from anyone! i have cancer and cannot always shop in stores...I will go naked than to go through this horrible experience again

I purchased three shirts from this company. I did receive all of them, it took some time since they were shipped from China. When I received the shirts, they were too small, and the fabric they were made of was cheap and very poorly made. I contacted the company, and they suggested that I give it to a friend and had me send pictures as well. They said that they do not do refunds, but, I made it a point to let them know that I am not at all happy. They offered to refund 10% of my purchase, it's better than nothing. I have not received that refund money. This company needs to be shut down, they are selling items that are very cheaply made, and the sizing is all wrong. It's nothing close to what the actual size should be.

I ordered 3 swimming suits a hair band long time ago and noone contacted m yet. Order number is fs6010672015740177. Let me know soon or refund my money.

I ordered a blouse about 2.5 months ago. Contacted these clowns over 10 times and they keep sending me the same copy pasted email asking me to be patient because of "complicated" issues... What like there are magical mystical [censor]ing shipping procedures?! Did lo pan intercept this... Did someones horns become entangled. I order from all over the world and i've never come across such abysmal customer service bunch of absolute plebs. I didn't realise they were based in narnia... Jokes aside avoid at all costs. First time this has ever happened to me. Will definitely be letting everyone know not to order from here.

I have yet to receive my product even though it says shipped and delivered. I have contacted post office and obviously you are just marking shipments delivered, because there are several complaints here that say they have not received product but yet you say have been shipped. all for something that is 5.69. I have sent an email stating I have not received order but have not heard anything back even though you say you will get back within 24 hours. The only thing you got back with is that you received my question. I guess Facebook is the place to go to stop people from ordering from you and scamming people.

When I received the 3 shirts that I ordered, I washed them so that I could wear them and one of the shirts melted to itself in the dryer! I contacted the company to get a refund for the shirt, including a photo of the damaged shirt. Their response was to see if I could find a friend that the shirt would fit and they could give me a 15% discount. I responded that it wasn't about not fitting, they said the most they could refund was 20%. They are refusing to give me a refund for their terrible product!

I purchased three tshirt orders through Fairy Season. Two of my orders were not delivered to me. When I notified customer service, it took them two days to reply to my complaint. They said to check with the local post office. I still have not received those packages. I submitted a follow up again and customer service is still giving me the run around. I paid for the goods and shipping but did not receive my goods. I asked for a refund but to no avail. I will never order from Fairy Seasons ever again. Why is their distribution in China?! HORRIBLE CUSTOMER SERVICE... BEWARE OF online companies like Fairy Season.

I purchased 2 faulty tops. One was ripped and one had a neck line that was in bits. I complained 5 X via email and sent photos. I asked that they replace the items. They said to keep them and they would give me 15% off my next purchase. I said the that was not acceptable and to either refund me in full or replace the items. Their return policy does state that they can't replace items but there is no mention of refunds at all. I have now asked for a full refund and they have come back saying they will refund me 20% and still not replace the items. I can re purchase them as they are still available but they will not replace the damaged items. They said if I pay to ship them back they will refund me but I am hesitant to do that as I have no faith this company will fulfil their end and then I am out the shipping costs as well as the cost of the tops. Im not clear what my legal rights are here as their policy is vague and non existence regarding refunds

This is a scam of a company!
Just like the wish, mama, and cute websites, they are out of china where there is no customer protection as there is in the united states.
If this "business" was out of the united states, the better business bureau would have them shut down so fast they wouldn't know what the hell hit 'em.

Do not use this site!
Fraud! Fraud! Fraud! Fraud! Fraud!

I purchased some items (shirts, swimsuit) from this company. The quality was extremely poor. When I realized the quality of what I was receiving, I refused delivery of two items and sent them back. Two of the shirts that I received had holes in them and the swim suit was badly mis-sized. I have contacted them 7 or 8 times and been unsuccessful. They are NOT willing to refund my money, even on what was refused. They want for me to pay to send everything back or settle for a 30% refund. Why should I when this is NOT my fault? This company needs to be shut down!

What a scam. Quality of material isn't what is in the pictures. Order not processed properly, I ordered late November, assuming I wouldn't get for Christmas but possibly in the new year...it's now 5 months and after numerous emails and they finally 'sending' a replacement order...I received 5 of the 6 items. I'll never see the 6th item, thank goodness I reduced my original order - I'm only out $10. DO NOT ORDER FROM THEM! Flush your money down the toilet or burn it...you'll only be disappointed and frustrated as the quality is crap and service worse. Company appears to be US based, but they're in China or India