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FairySeason Customer Service Phone, Email, Contacts

FairySeason
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1.0 152 Reviews

FairySeason Complaints Summary

2 Resolved
150 Unresolved
Our verdict: If considering services from FairySeason with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FairySeason reviews & complaints 152

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L
11:29 pm EDT

FairySeason disgusting customer service

Do not buy from this company!
Appalled how this company is run!

I have never come across such disgusting customer service in all my life!
Wishing to return my items (as the sizing was completely out!) after a week and approximately 15 emails, I was told I can't have a refund. Despite what their website says about customer service, they care about nothing after they have your money. Disgusted.
They insisted I send photos of tops. They didn't fit! They said how they wanted to resolve this. I asked 10 items for an address to return my items to and they said I would have to pay shipping. I agreed. No address supplied, again and again and again!
I have never come across a company like this before.
Do not use them!

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4:31 am EDT
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FairySeason bikini

I ordered this item weeks ago and paid extra to have the item delivered within 2 to 4 days. It took 2 weeks to come and it is of such bad quality and the sizing is nothing like I ordered. I have been in contact with them since Monday this week and have sent about 30 emails. each time I have to wait over 24 hours before I get a reply and it is always the same reply they send back like they do not take any notice of what I am typing in my email at all.

I have asked for a refund for several days and they keep telling me that they will give me a discount on anything else I order. I would never order anything else from them. They asked me to provide photos of me wearing the bikini to prove that it is too small. I said that I was unhappy to do this as it showed my private bits but they went on and on so eventually I did.

Now they are saying that if I want to return it I will have to pay tracked shipping costs and they will also charge me £2 for the shipping I have already paid so by the time I pay for tracking etc it isn't worth sending back. I am disgusted that Companies like this are allowed to keep going when basically they are taking peoples money.

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H
2:54 pm EDT

FairySeason damaged defective item

I was sent a bikini that had makeup all over the top. One of the straps was also sewn around the band, so it was totally unwearable. They offered to give me 20% back. I kept going back and forth with them, and the most they offered was 30%. They told me to take it to a tailor and spend more money to get it repaired. They sent a used item based on the makeup stains. I didn't agree to purchase a used item, so I count that as fraud. I opened a Paypal case and Paypal wants me to pay to ship it back which will cost more than the $12 I'll get refunded. Stay away from this site. It's a complete scam.

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8:52 am EDT
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FairySeason order

My order never came and if it is coming I do not want it it has been 20 days. I want a full refund back to my account no excuses. I am very upset. $37.

My order # was fs6026513479761093
Refund refund refund

I ordered 3 articles of clothing.

I am very upset

Please fix this now

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S
7:03 pm EDT

FairySeason solid zip hollow out sandal

Item not as advertised-quality/colour/size different to website pictures and size chart. Item faulty-glue marks around sole/holes at zip base/loose thread/jagged rough edges of un-finished material/toe straps not cut or sewn on straight.
Requested refunded, have finally been offered 20% refund and to give them to a family member!? After 12 emails from me, they still will offer me 20% refund or full refund if I ship item back at my expense(from UK to China) That will probably cost me more than the item. I am disgusted in the poor quality and lack of customer service.

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2:12 pm EDT
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FairySeason 3 tops

I ordered 3 tops, as it was for mother's day I payed extra for delivery to have them arrive within 7 days. When after 10 days none had arrived I contacted them and one had been shipped the other two were not in stock. I find it unbelievable that they can take your money and promise something arrive within a week that they don't even have in stock! As at this point they were no use to me I requested a refund including the delivery cost as they hadn't forfilled their agreement. They said I couldn't have a refund for one as it was shipped but they would refund me for the other two. They would not refund me for delivery as they had already given it to the shipping company!? Unhelpful yes! One too arrived ( after I bought something different to replace them! ) I received a refund for only one top and was told the dispatched the other so couldn't refund me! This is after I asked for them to cancel it which I was informed they had! At this point the 2 tops I did receive were no use at all to me as I'd had to buy something else as they arrived late! Completely disregarded my continuous requests for a refund on delivery as in my opinion what they did was stealing. I've asked for the complaints procedure or higher management and it's ignored! I'm at a complete loss now. I find it extremely unsettling they can legally run a bisnuess like this! I have read 100's of reviews saying the same. I wish I had of checked before I spent £32 now being left short and with a top that is no use to me.

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6:47 am EST
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FairySeason sweatshirt not sized right according to size chart

I ordered a sweatshirt from your company, ordered a larger size than I normally wear and when I received the item, it's too small. I have contacted your customer service several times, once being told to take pictures with a tape measure showing the measurements. I measured and the bust is 2.58 inches smaller than what the size chart shows it should be for a large, but I keep getting the run around from your company. They have pretty much told me tough, give it to someone you know that it will fit. This is not acceptable and I'm very angry with your company and it's customer service!

Susan Durham
Order Number: FSB213970369864736

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Shaun R.
, US
Jan 17, 2018 7:45 am EST

Hi Susan. Let's see how we can help.

What is the actual size of the shirt? What is your normal bust size?

S
Author of the review
S
S Durham
, US
Jan 17, 2018 12:31 pm EST
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Replying to comment of Shaun R.

I ordered a Large, normally wear a small or medium, but like my sweatshirts big. This item is marked with a L, but there's no way it's a large. My bust size is a 34.

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S
10:03 am EST
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FairySeason do not order from fairyseason.com

DO NOT EVER ORDER FROM THIS COMPANY. I ordered several items on November 14 and November 16 from fairyseason.com. I still have not received the items 6 weeks later. I realize it's coming from the other side of the earth, but it really should not take 6 weeks to get here. The seller says the order is coming in three different shipments. I tracked all three tracking numbers, and none of them have even been shipped yet -- it says "pre-shipment." Part of this shipment was a Christmas top that I wanted to wear for THIS Christmas. I am disputing my payment through PayPal. Ridiculous.

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L
11:32 am EST

FairySeason a tshirt I ordered almost a month ago and have not received but have been charged for

I have sent 4 letters to your tracking place and get nothing but a runaround. I ordered 3 T-shirts and have received 2 of them. Now we are only 3 days from Christmas and I have not received this T-shirt which is a gift. I would really appreciate a response back and or another shirt shipped to me If this does not happen then I expect a refund. Thanks you

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12:40 pm EST
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FairySeason my order

Hello my name is Stephanie hurst, I placed a $63.00 order over a month ago and I still have not received it. At this point in time I would just really appreciate a refund. I no longer care to receive the items I ordered. I have been trying to track my package, and it has said the same thing since I ordered the clothing. I look forward to hearing back from you about a refund. Thank you

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R
2:37 am EST

FairySeason waste of money

This is a big disappointment to me. I never expected to get the clothes with the most terrible and cheapest quality I have ever seen. Rough materials as if they used potato bags for sewing. And they sell it at a ridiculous price!
I have never wasted my money in such a useless way.
Don't buy anything even if you think it would be a great deal. It won't. Trust me.

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2:41 pm EST
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FairySeason fairy season clothing

Ordered my clothes with a receipt from PayPal saying PAID but no email confirmations of my order from fairyseason themselves (in which they adhere you'll receive lots of emails confirming your order) with which I received NONE.. bad feeling... Upon not receiving any confirmation, I've emailed and emailed with no response given(although they typically reply the same day) Not pleased as I wanted this outfit for Thanksgiving n don't want to lose my money! Obviously I'm going to but I'll be spreading this news! Best believe it!

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S
2:53 am EST

FairySeason horrible

Who can tell me when exactly my dress will arrive?
I have been waiting since July for it to come and something tells me I will never receive it.
Their customer service is aware of that and they always send lots of apologies, but as far as I understand they can't influence this situation. And it's the strangest thing for me. They haven't shipped my order, so how come they can't do anything about it? Or maybe they just don't wanna do it? It's more possible.

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K
3:13 pm EDT

FairySeason swimwear

It was really great to know that there was a website with cute yet affordable swimwear and I was like "damn I'm going to order from them." On September 5th, 2017 I ordered my swimsuits and when I still wasn't receiving them exactly ONE MONTH later they said that they have all shipped separately. My trip to Brazil is NEXT WEEKEND. And these people have been telling me that they cannot give me my money back and if they do, they would have to take $15 out of it so they could pay the shipping cost. WHAT SHIPPING COST IF ITS ONE) FOR FREE AND TWO) I NEVER EVEN RECEIVED MY PRODUCTS. Fairy season better watch out because I hope these complaints take down their irresponsible company.

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Shaun R.
, US
Nov 03, 2017 4:07 am EDT

They do have swimwear at great pricing. Their return policy clearly states: RETURN POLICY -- At Fairyseason, we’re committed to you. We’re able to offer you amazing discounts because we don’t house inventory after our sales end, and therefore cannot process returns except in very limited circumstances. However, we want you to be delighted. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact our customer service!

What is a bigger issue is where the order(s) are? They should be able to provide tracking information which can clearly show the merchandise being delivered. If that's not the case, you might want to contact your credit card company.

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C
11:50 pm EDT
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FairySeason selling products and not delivering on time and refusing to provide a phone number to contact someone directly

I ordered two shirts, for an upcoming family event, from their website on 10/6/17. I paid 6 extra dollars for shipping to ensure that I would receive it in 7 business days. They shipped one shirt out first and the second shirt did not ship until 2 days after. They were the exact same shirt just different sizes. I was unable to track the shipments (but the extra shipping cost states that tracking is available). When I realized that the second shirt may not arrive on time I tried to contact customer service every day for 4 days straight to find out where the shirt was at and no one could give me a straight answer. I have asked for their customer service manager to contact me and they give me the run around. I asked them for a full refund and they want me to ship the shirt back to China and pay for customs. They refuse to answer my questions and fix their issues.

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A
3:31 am EDT

FairySeason Terrible company!!!

Why, tell me, why do you offer to pay extra for an expedited shipping, if the shipping along with the delivery takes up to 3 months?
It's unacceptable. This simply doesn't make sense!
And oh, what a terrible quality you provide. If I was you I would be embarrassed to sell a crap like this to people who trust me and give me money hoping to get a beautiful clothing. Instead of this you steal photos from original websites and pretend them to be yours.
So horrible. Will never be using you again.

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3:15 pm EDT
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FairySeason #6 very expensive christmas presents.

I place my orders with fairyseason.com I tried to enter my 5% off code and it kept knocking me out I placed six orders with fairies seasons dot-com and they have not gave me a confirmation email please help me I have to get a new check card this is a fraudulent company they are not in the United States so unfortunately they're like that company wish and cute at least you get your merchandise but fairyseason doesn't send their orders there are scam I need all of my money back I have to contact my bank institution because I spent hundreds of dollars please help me get my money back thanks Stephanie E

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R
5:27 am EDT

FairySeason this company is a true scam

I ordered several items from them in July. 7 different items. Got just two. How this can be explained, hmmm?
Low quality, disgusting material. Completly different from what's shown on the website. It's called "scam".
I started bombarding them with my emails knowing that customer service like theirs probably works like crap. And I was right. Requested a refund. Instead of my money, they fed me with promises that my items are on their way, I just have to wait a little. Oh come on, it's been 2 months, I don't hope for the best. Return my money, scammers!

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4:05 am EDT
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FairySeason fraudulent company

Bought two pairs of pants that the site advertised, because they were so beautiful. What I got when the order arrived, were two pairs of pants that were completely different that what was shown. They were a different material, a different pattern, and a completely different style. I have been going back and forth with the company about refunding what was paid for the items, only to be met with constant banter about how sorry they are and how they'd like to make things right. They offered to refund "half" of the full price paid for the products and then decided to refund half of half, because that's what they call a "partial payment". I informed them that they are the most fraudulent company I have seen in quite awhile, and that I intend to expose them for what they are doing to people, by setting them up to "take their money". It was my first time trying them out as a new company, but I will never buy anything from them again and will warn others not to as well. The material used for the products sent, was cheap and thin, and it looked like someone had hand stitched it in their spare time, because I could see all of the stitches hanging out. IT WAS HORRIBLE AND A SHAME, because they make it bad for many other new businesses that offer good products and are trying to get their feet in the door. SHAME ON YOU FAIRYSEASON!

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A
6:20 am EDT

FairySeason stay away!!!

Order from them if waiting forever makes you happy. Order from them if you prefer to be on your own with an issue you will surely have. Order if you want to send your money for nothing and be robbed by them... If it's not true, if you're smart enough, stay away from them. They don't respect their customers and provide zero services for money you pay

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FairySeason contacts

Phone number

+86 755 3281 8504

Website

www.fairyseason.com

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