Fairfield Inn and Suites
reviews and complaints

Got a room here on July 4 and the room was very dirty the tub was dirty leaking and didn't work, the shower curtains was dirty, the lining was dirty, the carpet was dirty, the bedding and the furniture was damaged stains and dirty. I have pictures, a worker came and cleaned out the bath tub and there was still hair in the tub after the worker cleaned it out there standard of clean is low. A manger emailed me back on July 10th did not offer a solution, I asked for a refund never got a reply they did not try to accommodate me in any way. Me and my 6 month old baby and daughter had to stay in this room because they had no other rooms available. I have stayed here serval times and never had a room this horrible.

Someone hit my car in the hotel parking lot and the hotel said it was too dark for the camera to see anything. I truly believe the manage at the Buckhead hotel did not want to go through the trouble of looking through the video. They did not care one bit. I even found the car I am 99 percent sure did it because of the white paint and dent on their car and the black paint on dent on my car matched. It is not safe in the hotel at all and I will have to put in review after review after review to let people know.

My wife and I stayed at the Fairfield Inn 864 Upper Front St Binghamton NY motel July 1st and 2nd. we chose this motel above all others as you had and indoor pool. the price was $180.00 for one night but since you have and indoor pool we paid this price. When we arrived the front desk clerk says the pool is hot as if you cannot use it. the fact is the pool was so hot it could not be used at all. not only that we are both seniors and I am disabled combat veteran and you do not even have a discount for either of these. After we checked in we decided to shower at which time we found the shower doors were very hard to close and the outside door handle was very loose. The front desk was notified but nothing was done. The shower has no facilities for seniors to sit down and no antiskid floor to keep you from falling, as the supplied soap is very slippery when it makes floor contact. on top of this the tv only worked for Showtime and nothing else even though you advertise Youtube, Amazone Prime and others. we are subscribers to both Youtube and Amazone Prime.

On Friday the 12th of May I was a guest at your hotel (Fairfield Inn in Belmont, NC) I was staying with a friend whom was a registered guest. At 11:00am I ordered 2 pizzas, some wings, and a 2 liter soda for myself and my child who was hungry. My order should've been delivered in 20-30 minutes after 35 minutes I went to the front desk to see if my order was delivered. I was told by the front desk clerk Matt that my order wasn't there. I called Marcos and was told by their manager that my order was delivered and the front desk received it. I then explained to 'Matt" not only was it delivered but he received it. He said that he had no idea what I was talking about. I was upset and started making some noise and then a girl named Cassie came out saying that she was the Assistant Manager and that the food was never delivered but she was willing to pay for it. I used my credit card and I didn't want the money my child was hungry and I wanted my food. I then asked her to show me the camera to see what happen and she refused. While I was going back to my friend room I was venting and a housekeeper heard me and stated that she seen some pizza in the laundry room. When she open the door I follow in and seen my order half eaten on the table in the laundry room. I again asked/demaned to see the cameras and the assistant manager refused. I had to go out and buy food for myself and my child. I don't like being lied too but I really hate when some one steals from me.

On Thursday February 24,2023 my husband, daughter and I were staying for 1 night at the Fairfield Inn and Suites St. Petersburg/Clearwater Florida. We were staying at this hotel for a gymnastics competition that my daughter was in. On arrival, things appleseed to be ok. The check-in was easy, room “looked” clean. However, during the night I felt a tickle on my arm. I woke up to look and there was a medium sized roach crawling on me. Needless to say I freaked out, covers off, and my night was ruined. I tried to kill it, but it was quick. I wrote another department about my complaint and I never received a response and nothing was ever done. I am hoping that we can be compensated for this night. I have not yet written a public complaint because I wanted to start with this route first and be fair. We always stay at Marriott Hotels for all my daughters competitions and normally we are satisfied. I appreciate you taking the time to read this and address the situation. We actually have another 2 nights booked at a Marriot in Ft. Lauderdale, Florida for another one of my daughters competitions. Thank you so much for your time and addressing and correcting this issue.

Sincerely,

Brooke A. Knouse

My name is Jonathan Jones. I would like a full refund and a receipt. I was overcharged for my stay from December 22nd - December 25th. Me and my sister were staying at the hotel on 500 H Street NW. My sister had a mental breakdown on Christmas Day and was put out of the hotel. I was promised that my money would be refunded to me after being moved back and forth from rooms 920 and 918. A leak was reported in room 918. Officer Campbell from the 1st district precinct told me that there were no damages to the room and Erica from the front desk said I would be refunded my money for December 25th since my sister was taken out of the hotel, now I would like a full refund! Not only was I not refunded but I was charged more money with no documentation and there was no police report about any damages. I would like my money back and a receipt which I did not receive. I called the property manager 3 times and left messages and I have not got a return call. My Mother passed away on December 20th, dealing with this grieving process and being ignored is unacceptable.

On Tuesday Jan 16, 2023, I arrived at YUL (MTL) on a late flight. I had a reservation at the Fairfield Inn & Suites par Marriot located on 700 Avenue Michel Jaspin Dorval (QC). When I booked the reservation I clearly asked if the shuttle was available at Door # 8 where all the hotels pick-up theirs clients. I received by mail a confirmation that the service is available 24/7 every 30 minutes, see below. When we arrived there whe waited and saw all the other shuttles passing by. After 45 minutes I decided to call the Hotel [protected]. It was a surprise/shock to be informed that the shuttle was not running between midnight 00.00 and 4.00 AM on Monday and Tuesday. We were lucky to find a taxi. When we checkout on the 17 AM, the desk manager refused to reimburse the 25 dollars spent because we had no receipt. I consider this situation not aceptable. Note also that other custumers were affected by this situation. For information my reservation # is [protected] by Booking, see below.

The manager tried to intimidate and threaten me as a female alone. He was upset that my friend was delayed in picking me uo, made me come inside them started getting upset that I was waiting inside while calling my friend and harassing him as well. When I started trying to book a room, he tainted me saying "yeah right" and that I could not afford it. Even when I turned my computer around and showed him. He was aggressive and made a huge point to keep watering a dead plant like he was more important than I was. There were rarely any people coming through the lobby and when there were, they were not quality guests. I have been in Real Estate in South Orange County for twenty years and in the hospitality industry for ten. I have never been treated like that in my life. I Also was a member at Monarch Beach Bay Club before they were bought by Hyatt and re service went downhill. This manager is a liability. Look at the reviews. They are horrifying.

We stayed at the Valdosta Georgia location on November 5th. I booked through Marriott Bonvoy and knew there was a separate charge due at check in for traveling with pets. My husband checked us in and as we were getting on the elevator a gentleman that was clearly an employee stopped us and asked our room number. I told him and he called our room and told us that we had to pay the deposit for pets. I said sure I knew that so I sent my husband down to the front desk. The gentleman working the counter said it would be $75.00 on the credit card or $50 if we gave him cash. My husband assumed it was a discount and gave the cash. Later he told me and I asked about him getting a receipt which of course he did not get. Is this the hotel's policy ? I saw no less than 5 different families with dogs that day which meant that employee could have had the potential to pocket and additional $250 ! Someone needs to check into this !

I'm Cheif Master Sgt. Steven Oleary an officer in the United States Navy. On the 27th which was Thursday evening my daughter checked into the Fairfield in Viera Florida because her mom had just passed away and everybody was here for a funeral My daughter is disabled with a brain injury and we have skated this hotel many times before. When she checked in she had asked to book the room for two nights. We did not go through a third party we went directly through the front desk. The following morning he woke up to find out that the room wasn't booked for the night she needed the route that they gave her was like a sweetheart fairly large the room she didn't ask for. Went to renew her reservation and was treated horribly she is a bonvoy member and receive a ridiculous price and what's told that she couldn't stay in the room she was in. She understood that it was trying to explain to the lady who we found out was the manager that she didn't really understand and explained her condition and was treated even worse. My daughter had one of the most severe brain trauma injuries that there is we stay at the Marriott because it's always been a safe place for her and has been always treated very good. Shortly after that arguing back and forth my daughter paid the amount and left the front desk towards your room shaking and disoriented. she was treated so bad she was ended up being taken to veira hospital for severe anxiety and shock. My daughter after her accident 15 years ago didn't leave the house for several years from people disorder and anxiety, trust issues from accident she had passed away for 25 minutes before she was resuscitated. We are very very very upset and something needs to be done we're very much considering getting a lawyer and filing suit. my daughter was just released from the ER at 3:12 a. m Sat morning the 29th I expect to hear something from somebody about this matter please [protected] thank you have a good day

We booked Fairfield Inn & Suites by Marriott New York Manhattan/Fifth Avenue for 5 days through Ctrip. But after checking in for one day on July 21, we checked out on the morning of July 22. We couldn't sleep because the hotel room was small and the air conditioner was noisy. We returned the room card the next morning and told the front desk to check out. We stayed in another hotel for the next 4 days.But after we left New York the hotel refused to refund us for 4 nights, claiming not to know we were checking out. The hotel only refund us one night away so far, still owes us three nights fee.

I called your hotel in Homestead and was asking about rates. Natalie wasn’t very nice, when I asked about the member rate or AAA - her answer was “ Well I can’t give you both” ..well, I was asking about the better rate for me , not begging for double discount . Not very welcoming for a new quest. After we checked in, I went down to the lobby again and ask her for an extra key and two extra towels. She said “ there is nobody there “ and here is your new key. I assumed she meant there is nobody at housekeeping . A minute later while i am waiting for an elevator a guest showed up with 5 bath towels in her hands. I asked where she got them and she said right now at the front desk. I went back and Natalie asked me right away “how many do you need? “ I asked her “why you told me that you don’t have any minutes ago””? She replied : “ you miss understood “ what? Well how do you know why I came back and what I need without asking me ? And asking right right away - how many? This employee made me feel very unwelcome since the first interaction on the phone and I don’t understand how such a small favor as an extra towel which were located right behind desk were big deal for her . The hotel and rooms are amazing but Natalie made our stay memorable in a bad way.

I traveled to Texas for work to attend a conference having made reservations well in advance to stay at your hotel. Confirmation: [protected] for Tues. Apr 5, 5o Thus April 7. Upon arrival I was told that they did not have a room due to a pipe burst and that they had tried to contact me.

I am a Bonvoy member and made my reservation using that number, but was told they had no contact information to let me know of the issue. They had my information from the reservation and my member number used when I made the reservation.

Given that things happen, I was not too upset until I saw at least 5 people check in after we attempted to. The entire area is booked solid. I now have to drive 45 minutes to get to the conference and back for three days. I can not tell you how upset I am. I was offered 10,000 points for my inconvenience. This is more than an inconvenience. This is ridiculous.

Regarding our stay at Fairfield inn Lexington Ky on elk horn rd/i75. There were multiple issues at this hotel. Shower water temperature kept switching between Luke warm and scaulding. The breakfast bar was horrible. We wend down several times and there was no coffee during breakfast hours. Many people complaining and joking about no coffee at breakfast. Waited 20 minutes for eggs on bar at 8am. Then they were tasteless. Lobby bathrooms were all out of order, many breakfast goers were complaining about that. Just in general a bad stay!

I paid $219 for a room. The air conditioner has a sensor and it shuts off if someone isn't moving. If you go to sleep and don't move in front of the sensor the room gets hot and wakes you up! I stay mostly at Fairfield Inn’s because they are kept up nicely and staff are welcoming. It is underhanded when you check in that no one tells you that you paying for a room, that you have no control over the room temp! If this company wants to control the temp at least put it on 68. All the sleep studies show that is the optimal temp for a sound night sleep! Your customer are paying for a good hight rest!