Menu
Facebook Customer Service Phone, Email, Contacts

Facebook
reviews & complaints

www.facebook.com
www.facebook.com

Learn how the rating is calculated

4.4 7758 Reviews

Facebook Complaints Summary

132 Resolved
1239 Unresolved
Our verdict: With Facebook's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Facebook. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Facebook reviews & complaints 1393

Filter reviews by rating
5
6376 reviews
4
0 review
3
1 review
2
3 reviews
1
7 reviews
Sort by:

Newest Facebook reviews & complaints

ComplaintsBoard
W
3:04 pm EDT

Facebook promotes hate, promotes breeders that do not follow standards, unethical behaviour

The Newfoundland dog breeders of Canada have several web sites and facebook pages promoting their "Perfect" Breeders. All these pages are run by these Unethical breeders, who do Not follow any standards, promotes hate and sadly, even have their children posting lies

This is Newfoundland Dog Fanciers about page
About

Suggest Edits
BUSINESS INFO

Founded in 1992

Mission
The Club's Purpose:
To foster enjoyment and working ability and give every opportunity to get out with our companions and introduce them to the many people who show interest in them.

CONTACT INFO

[protected]@gmail.com

MORE INFO

About
Newfoundland Dog Fanciers of Alberta is an Official Regional club of the Newfoundland Dog Club of Canada.
There is NO affiliation with the NDF-BC.
Founding date
1992
categories
Private Members Club

It's a public page so anyone can post but if they don't like what you say you are deleted and Banned. This page is Not to Promote the Beautiful Newfoundland dog, it's there to promote these Unethical breeders that hide behind the page. None of them follow any sort of ethics, standards and none of them are accountable for their actions. They say now the Newfoundland show breeds are in trouble, people are not attending shows or joining these clubs and I wonder why? Who would want to be part of these hate group? These breeders have nothing better to do, but to find non club members and harrass them until they quit. They even post names of people not to sell too. It's an evil group and just one of many that need to be shut down.
Yes I am a Breeder they pushed too far and I will take them all down one by one.
https://www.facebook.com/groups/660415561026983/

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
C
C
charles1954
, US
Jan 09, 2020 2:22 am EST

had a newf once that lived 16 years best dog ever got em on a farm in Ontario, then got one from fancy breeder and died in 4 years no way would I buy a newf from them.

ComplaintsBoard
D
10:54 am EDT

Facebook someone has hack my credit card

For the past 2 years someone has hack my credit card I have not charge 6.000 dollars of games this is crazy I i, m the only one using this computer someone has hack into facebook. I need help finding what has got into my account and to refund this money to my credit card please help me. Myaccount number is [protected] capital one. Thank-you. Please let me know. My email addresse is [protected]@gmail.com

Read full review of Facebook
Hide full review
ComplaintsBoard
D
4:29 pm EDT

Facebook dealchest.com

I place an order on January 23 and have never recieved my order. I have messaged Dealchest and was told they would make sure I recieved my order. I messaged them again and was told once thr crouier picked up the order it was out of their hands and said it could be held up in customs. Things are not held up in customs that long. I know this from in coming international orders at work. I was ripped off $26.22 for 3 tubes of mascara 4D silk.

Read full review of Facebook and 2 comments
Hide full review
2 comments
Add a comment
F
F
4 four boys
, US
May 22, 2019 11:22 am EDT

Yes they are scammers. I ordered the Mascara on March 13th. I emailed and was told that it was sent and it was out of their control. And that I should receive it in 3 weeks. Now it is May and I have not received it. Do not order from this company!

A
A
Awilda Bourdoin
, US
Apr 23, 2019 11:10 pm EDT

I going threw the same thing. I order the mascara on February 10, till this day haven't received anything. Cant called them only threw messager from Facebook. Also no human customer service. So very disappointed

ComplaintsBoard
C
4:58 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Facebook - antonia saint ny dissatisfied customer page

Attached is a screen capture from the above referenced page. They are posting private email addresses which violates community policy. We would like the email addresses indicated in the screen shot to be removed ASAP! Please confirm by emailing me - [protected]@antoniasaintny.com While this page has been defamatory against our company to the point of harassment...

View 0 more photos
Read full review of Facebook and 9 comments
ComplaintsBoard
E
1:10 pm EDT

Facebook disabled account

I run a FB page regarding my business which are 2 Residential Care Facilities for the Elderly (RCFE) FB page EscondidoSeniorCare//Daniel Malchow DC. Told account was disabled stating I consistently promoted ads that don't comply w/ Ad Policies and unsafe. However, I was charged $54.09 charges this month for ads...yet they disabled my ads. I inquired and have been told 4X now my ads won't be re-enabled. I use no vulgar language, porn, racial slurs etc. It's about taking care of seniors citizens... Here is contact info from FB ads team email: case++aazsa6bvs7x7cj@support.facebook.com. They won't explain how my ads are unsafe or offensive and they won't address my concern of why they charged me when I haven't placed an ad for several months... I've been unable to remove my credit card from FB and I don't want it charged any more. This is all in the past 14 days. I feel disabling my FB account is dicriminatory b/c they would not explain what was offensive. Attached copy of CC charges and 2 email contents.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
N
11:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook auto body repair service

Travis schave of monument customs stole $1850 from me and my family in august 2018 after we paid him that amount to fix our car which had been damaged in an accident . Upon taking our money he never so much as called us back . After months of patient waiting and calling him we decided to take him and his wife to court and received a judgement in our favor . We still to this date are waiting for contact and our money back of which i have no doubt we will never get back . They are disgusting people and i am on this page only to warn the public not to approach these thieves and never to give them money. I will continue to report monument customs of grand junction and travis schave until i get justice and this scum bag is put out of business. Do not believe their lies they are scum of the earth.

Read full review of Facebook
Hide full review
ComplaintsBoard
T
4:05 pm EDT

Facebook the movement and their members

This movement is promoting disunity among churches. Instead of pointing fingers and being judgmental, they should first look on the way they live their lives. Is it pleasing in the eyes of God?

The way this movement approaches things are too subjective and biased. The verses they quote in the Bible are often times out of context.

The people behind this movement are too self-righteous.

Beware! Before you believe whatever they say and share, read the word with context to assess and examine the motive of this movement called The Reformation Resurgence.

Read full review of Facebook
Hide full review
ComplaintsBoard
M
10:56 am EDT

Facebook ebay platform for refunding buyers

I think there are serious problems at ebay when regular, dispute and appeal representatives cannot follow up or follow through on their own recommendation(s) and promises to get a refund on a fake gold rings sold to me and my son in December and arriving in January 2019.

My son and I purchased at least 60 gold rings from our respective store names at the time, yesteryear09 and earldube_0. When we started receiving them in January they did not look real. So I did an acid assay for 10K and 14K on them as well as soaked them in white vinegar for 24 hours which showed them to be fake gold leaving dark spots, tarnish and loss of gold. I did not know which of the 5 sellers sent which items to us as they all looked similar sent in envelopes with Chinese writing I did not know who sent what. So in order to know who sent which ring, disputes were filed as not received, and these sellers responded that they did send the ring(s) identifying them in their response and I was able to determine who sent what. I noted what I had done to determine which seller sold me what ring and noted all of this new information under each submitted dispute. I also noted that I was not sure now if it mattered that they were filed as not received instead of not as described and got no reply. 30 days go by and I'm told that because I did not ask eBay to step in and help me all of them were closed. Then after eBay read everything in my dispute, they reopened all of the cases and told me I needed to refile all of them as not as described and not to worry because we would get our refunds. So I took pictures and uploaded them to each dispute with an explanation again of what had taken place and why I was resubmitting them not as described. It took me 3 days to get this done. Then 30 days go by and they are all closed because we did not ask eBay to step in and help. I called eBay again and told them what had occurred and we were told not to worry; not that we had to call eBay again and ask them to step in to help. We had already did that and followed eBay's instructions. They were re-opened again and 30 days later we finally started receiving our refunds on items that were paid for and not as described or never received. I asked about the other disputes that were filed and why they were not accepted. I had to talk to disputes and ultimately a person by the name of Ray, a supervisor, who said he would personally re-submit all of the claims that were closed in error and I do not have to worry about anything. I should get the remainder of our refunds within 30 days. Well, wouldn't you know that all but 7 were not reimbursed to us. I explained all of this to an escalations supervisor who said they would help me with all the remaining un-reimbursed claims; those that were not yet refunded back to us were re-opened, and again I was told not to worry Ms. Dube. In 30 days if the seller does not respond you will get your refund. 30 days goes by and I am refunded everything except 4 rings on my son's account that was changed to OUR store in January findingutreasures, and 3 rings on my account yesteryear09 that is in business with my son on findingutreasures now. With Cody's help in Escalations these 4 rings were again resubmitted for a refund this time if the seller did not respond in 5 days to return the items for a refund we would get our money back. He did not respond and Cody called me back as promised with a refund on 3 of the 4 rings. He could not tell me why the fourth ring did not refund and transferred me to Appeals where I spoke with Smairalen who diligently worked on this until she found out the root cause, Case SR1-[protected]. Now I feel like everything is finally over and we received our refunds due. Smairalen will call me to let me know when to expect a refund for this item.

But then I got 3 emails sent to my yesteryear09 account, stating that 3 cases have been closed in March with no explanation, who was awarded what, what the amount is, nothing. I was perplexed as to which 3 cases these could be. So I click on see return details and there is ID information from 1 but none of them at all recorded with any additional information as in all of the other disputes I continually updated and re-submitted the past 4 months. Here are the 3 items:
1) Jewelry 3.29 carat natural garnet 14kt solid white gold rings size 8.5# has been closed, Seller Gerald Zimmerman.
2) 3.95ct Brilliant Cut Natural Pick Diamond Solid 14 KT Yellow Gold Rings 9# has been closed, Seller Gerald Zimmerman.
3) [protected] Natural Antique 3.23Carat Yellow Sapphire Rings In 14kt Solid Yellow Gold 9# has been closed, Seller cameromaul0.

I called eBay today, April 4th and spoke first to Rhodora in Escalations, who's supervisor Dee, was too busy to speak to me and asked Rhodora to tell me to file for a refund from PayPal. In other words, don't bother me, and have someone else take care of your problem. So I called back and got Ria, asked to speak with her supervisor, Mark who would not even let me speak or explain what happened. He denied everything I was trying to explain to him. I finally had to ask if he was going to let me talk because I'm a customer who is calling to get help. He said he's not going to let me explain and only take what's written on the email as truth. I replied that I would just continue my BBB complaint and include his name and his response to me in the complaint. He said he didn't care what I did. I told Mark to go to hell and hung up. I didn't tell him what I really wanted him to know about his unprofessionalism and rude behavior.

So now I am in April 2019 still trying to get a refund on 3 rings purchased from yesteryear09 account and am no further ahead after calling for 4 months, and am just now finding out that there is a possibility that these 3 items on this account were never followed up by anyone and just left in suspension for 4 months receiving closure in March 2019?

When is ebay going to take responsibility or honor their own buyer guarantee that if an item is not as described the buyer will receive a full refund? Instead my refund is prlonged month after month after month, with errors performed by multiple various representatives from ebay's general help, escalations and appeals that I am still sitting here typing yet another complaint because ebay will not do their job or acknowledge that they have a platform to follow so these kinds of problems keep occurring?!

I want my refunds on these 7 items 4 months ago. I am not going to start another process with paypal because ebay can't be responsible, ethical or professional.

As of 4/5/19 ebay has decided to open one case of three filed for additional consideration on yesteryear09 ebay store.

Read full review of Facebook
Hide full review
ComplaintsBoard
N
4:35 pm EDT

Facebook returned socks for a $17.99 refund on 1/22/19, no reply from company. terrible service.

I wrote this to the Shoops on 1/31/2019:
To schoops: My Order has been returned. No acknowledgement or credit to my account posted.
Niraj said: My mistake was I ordered from you. You not only did not see immediate cancellation email, as there is no place for cancellation on your system, but you mailed me the socks. You approved my return, received my return but have yet to credit my account. I paid $8.00 for priority mailing, as you didn't send me post paid return. You don't do post paid return- either because clients will not return and you'll still have sold your goods. i await your credit, email. I am doing this as I feel i'm fighting for the principle.

Read full review of Facebook
Hide full review
ComplaintsBoard
S
5:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook the behaviour of owner, and his customer services

He was VERY rude and Abrupt, I got into an altercation with this man as he sped up past me, and over took me on the road. I obviously beeped at him... When we approached the next set of traffic lights he rolled down his window and started shouting abuse... He looked under the influence of some sort. After doing some research on Reynolds skip hire I stumbled across that the owner is being investigated for embezzlement with the HMRC, and may possibly be shut down.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
A
11:32 pm EDT

Facebook abrakadebra bodywork

You've locked me out of my account. You keep sending me texts saying to get back into my account using, "https://fb.me/1GFuY5Kp984QosD"

However, this reads, "ERROR PAGE". Facebook keeps sending me these notices, but I cannot get back on the page. This is for my business so I can be on Boontswap for businesses in my area. But I've been locked out for over four weeks now. Cannot get back in.

What gives? I know Zuckerfuck sells our info to businesses, so why not forgive and forget? Or is facefuck all FAKE!

Read full review of Facebook
Hide full review
ComplaintsBoard
C
6:09 am EDT

Facebook facebook account and instagram account

I have contacted facebook office many times through calling their office and

a lady 's voice message says " we do not have phone support now".

I have sent email to facebook and instagram which are the same company

and the companies sent me an email saying " we can not talk to you because

you are not law enforcewment.

I need my facebook account closed and I need my instagram account closed.

I am not able to talk to anyone at facebook and instagram.

Read full review of Facebook
Update by computer whiz
Mar 16, 2019 2:18 pm EDT

Hi, my name is ANNETTE MATEVOSSIAN

Hide full review
ComplaintsBoard
B
9:46 pm EDT

Facebook customer service

Facebook is terrible. 3 months ago someone falsely reported my accounts as fake. Since that time I have been locked out of my accounts on all but one device. I have contacted FB well over 25 times and sent them my ID over 12 times with ZERO resolution. I use my fb account to promote my business including boosting my posts so I am a both a paying customer as well as a product for them. I am beyond frustration and anger with them. I'd like to be able to use my accounts like I did before the saboteur came along and falsely reported me. It's been THREE MONTHS! I've reported fb to multiple organizations but they are a giant and immovable organization. I have also tried resolving this issue on my own with the solutions just being circular in nature. As an example I've tried resetting my password and on the page where I am to reset my password, IT ASKS FOR MY PASSWORD! If I knew my password why would i be resetting it?! Unbelievable! The amount of aggravation this has caused me is huge. 3 months of frustration and anger!

Read full review of Facebook and 1 comment
Hide full review
1 comment
Add a comment
E
E
EscondidoSeniorCare//Daniel Malchow DC
, US
Apr 20, 2019 1:31 pm EDT

FB disabled my account for consistently promoting ads not complying w/ their ad policy and told me it's unsafe. I run 2 Elderly care facilities... All I advertise on there is testimonials or education of taking care of senior citizens... Nothing Vulgar, porn or racial slurs... I've asked them to make sure they're looking at my correct account and review my page and they said they have several times and will not enable my account... Yet, they charged me for ads this month... Very unhappy w/ FB.

ComplaintsBoard
L
12:44 pm EST

Facebook extremely rude, confrontational and abusive conduct by the owner and specific staff

7/3/19
I had been a client at Lisa O'Brien for almost a year, to date. While having my hair cut on two occasions I heard staff (including the hairdresser who does my hair) explicitly complaining about the fact that other business owners in the area were unfairly accusing the owner and certain of her staff of rude, aggressive conduct. Particular mention was given to a cafeteria which is almost next door to the hair salon in question, in those regards.

To date, I had let the matter go unheeded as I was not involved with the salon owner's or her staff's disputes with other clients or business owners. However, today when I went in to set up my next appointment, a blonde female, who announced that she owned the salon, marched over in a very confrontational way and stood in front of the small sofa which I was about to sit on while she started shouting would I "move and sit there". While I waited until she got out of the way in front of me so that I could actually sit on said sofa, she became very loud and insulting and for some bizarre reason claimed that she "had called the police about" me - for what reason I cannot imagine; she shouted "you are a nightmare.. your friends can't stand you" and other such offensive, defamatory drivel. The woman knows none of my friends, acquaintances or family and appeared determined to cause offence and insult for no reason at all. She then ordered me out in a very aggressive fashion, while another junior member of staff whom I had never seen until today joined in with shouting abusively towards me, saying "get out you're a nightmare". Absolutely shocking, to say the least and prompts me to think that there is a toxic, disturbing mixture of dysfunction amongst these people, which they project outwards when it suits them.

Having since spoken with specific business owners who lease premises alongside Lisa O'Brien in Rutherglen Main Street, they have confirmed to me in person that she has caused severe offence to them and their staff, to the extent that they have effectively banned Lisa O'Brien and certain of her staff from their premises. They have not formalised this action legally, however some of them are considering raising a petition against Lisa O'Brien. Until today, I had no particular issue with the salon; however I would strongly discourage anyone from putting themselves at risk of the type of treatment dished out by Lisa O'Brien and certain of her staff such as they demonstrated today and such as they have clearly demonstrated to other people also.

Read full review of Facebook
Hide full review
ComplaintsBoard
L
11:43 am EST

Facebook popcurvy

I reluctantly purchased merchandise from the online site of "Pop Curvy" https://www.popcurvy.com/ on January 2018.

The site promised to deliver fashionable & comfortable shapewear, lingerie, sleepwear, active wear and dresses of good quality at the most reasonable price for each customer around the world.

They go on to state that "All the products they are selling are made by top quality material and they go through rigorous inspection. We have an elite team with professional skills and unlimited creativity in product research and development."

To my dismay, the merchandise I received was of poor quality, poor workmanship and of poor sizing. Not to mention it took over a month and half to get my order fulfilled. I take it NOW, that PopCurvy is not located here in the USA.

When I emailed PopCurvy's customer service department, I was told that I could not return the "WORN" items. I didn't have to even try on the items to tell they weren't the right size (NOT EVEN CLOSE). The merchandise was poorly made and the material was some kind of spandex looking material.

Where is the "POPCURVY.COM" promise of a positive NO HASSLE online purchasing experience process? Dissatisfied customers is a part of that process. In addition they offer a dedicated and knowledgeable customer service team. I received nothing but broken English emails back refusing to refund my money. Even though I didn't even try on items. They offered me 20% of what I paid…. that is preposterous. THEY NEED TO STAND BEHIND THEIR MERCHANDISE. IF NOT, DON'T SELL IT.

"BUYER BEWARE! Do NOT buy ON THIS SITE!

Poor customer relation AND poor quality sizing

I just wanted a refund not a hassle.

Read full review of Facebook and 2 comments
Hide full review
2 comments
Add a comment
K
K
Katrinn
, EE
Sep 13, 2019 8:27 am EDT

I ordered bra from POPCURVY.COM. They completely ignore the fact that bras have also cupsize and sent me a bra with a totally wrong cupsize. They refuse to relpace it with a correct one. They refuse to refund it. In order to get refund, they asked me to send it back and I should pay for shipping! They sent me the wrong size.

C
C
Carol Chilcott
, US
Apr 16, 2019 9:45 pm EDT

I have the same problem. I ordered by reference fom their sizing chart ant the articles are way too small. I have sent emails requesting a refund as per their policy and have not had any response. How can they continue to rip people off like this and get away with it. They are willing to take your money.
Regards Carol Chilcott.
carolchilcott@bigpond.com

ComplaintsBoard
R
11:00 pm EST

Facebook fake hotel - fake rentals

Fake hotel and vacation rental alert
Villa la flamenca located in tenerife (spain) is a scam. It's not a hotel and it's not a vacation rental. The person posting fake pictures of this place online to lure victims is a belgian who resides in the canary islands. Her name is mariana rodriguez vandeputte.
Ms. Mariana posts fake pictures on multiple sites online that belong to other real hotel businesses in the area. This is easily identifiable by using google's reverse picture search.
Once you contact her online she gives you fake customer references. She then takes your deposit and a week or two before your rental is supposed to start she comes out with an excuse to keep your money.
She also claims that her"hotel" is for sale.
I lost €300 with this scam. If you are a victim you can file a report with spain's national police at +34 922 23 60 40.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
D
11:01 am EST

Facebook vitamins - overcharging

Deseptive Advertising - Offer a FREE BOTTLE of supplements for Shipping and Handling - $4.95.

You are charged twice: $4.95 / $4.95

15 Days Later you are charged $98.00 / $98.00 - the add offers a 100% Guarantee - No Money Back -but they will not refund.

Many BBB complaints about this company - claiming that this was very deseptive. Money back Guarntee states that you can get your money back if you are not 100% Satisfied with the product - Fine Print will only consider this if product is unopened. ( Very Deceptive)

They also claim that you click to accept these charges - I did not.

Read full review of Facebook and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
A
A
Arlo camera
, US
Feb 13, 2019 1:53 am EST

Thanks, I'm reading this text – I hope you found it useful. I've got browse your journal superb info produce good information article, Your article could be a smart inspiration for this blog. Thanks For different info within the future.

ComplaintsBoard
B
5:23 am EST

Facebook our game in new rock city (nrc night owls)

We would like to know why you have removed 1044 members from our game group and put them in a pending invite? You have done this to all our groups. We use each member for city for our collecting wood, water, stone and leaves. I know some have stopped playing but you should not have taken that member away from us some come back after a vacation or a break from the game. We are asking you to please put these members back into our game (new rock city)

Thank you
Wanda johnson

Read full review of Facebook
Hide full review
ComplaintsBoard
C
10:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook message service

Several days ago many messages were removed from my account. These contained several photos. I am very upset that I have lost these messages. How can I retrieve them. I want them back! The communications were between me and a friend overseas. There were st least 20+ messages and photographs. At the same time that these messages disappeared, communications between a long lost friend were taken away. There was no reason to remove them.. No profanity, no lewd photos, l am very angry about this practice! Please find them and send them back. Asap. [protected]@yahoo.com
Please respond

Read full review of Facebook
Hide full review
ComplaintsBoard
N
12:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook facebook messenger/algorithm

A friend had reached out to me via the Facebook Messenger app out of concern for my safety and wellbeing due to a domestic situation. Shortly thereafter, I found myself blocked from Facebook Messenger for a post I shared earlier describing racial discrimination on myself as a child. The post was not threatening, abusive, or offensive, and simply detailed information about my experiences. Their algorithm blocked posts, replies, instant messaging, and the ability to report a complaint or post on the public boards because I had allegedly violated community standards. This is not the first time they have blocked my account for flagrant reasons. There have been other sensitive or controversial topics I've posted about, non-abusive, in which there has been no good reason for them being blocked other than they might have been unappealing to some people. As a result of their extraneous blocking, I've lost contact for several days with friends whom I've been in contact with, providing support and help regarding my domestic situation.

Read full review of Facebook
Hide full review

Facebook Customer Reviews Overview

Facebook is a social networking platform that allows users to connect with friends and family online. It enables the sharing of photos, videos, and messages, as well as the creation of groups and events. Additionally, Facebook offers a marketplace for buying and selling items, and its business pages allow companies to establish a presence and engage with their audience. The platform also provides targeted advertising opportunities for businesses looking to reach specific demographics.

Facebook In-depth Review

User Interface and Navigation: Facebook has a user-friendly interface that is easy to navigate. The layout is clean and organized, making it simple to find and access different features and settings.

Features and Functionality: Facebook offers a wide range of features and functionalities that cater to various needs. From posting updates and sharing photos to creating events and joining groups, there is something for everyone on this platform.

Privacy and Security: Facebook takes privacy and security seriously. Users have control over their privacy settings, allowing them to choose who can see their posts and personal information. The platform also provides options for two-factor authentication and alerts for suspicious activities.

Advertising and Monetization: Facebook offers advertising options for businesses and individuals to promote their products or services. While ads can be seen throughout the platform, they are generally unobtrusive and do not interfere with the user experience.

Customer Support: Facebook provides customer support through various channels, including a help center, community forums, and direct messaging. While response times may vary, the support team is generally helpful in resolving issues and answering queries.

Community Engagement: Facebook fosters a strong sense of community engagement. Users can connect with friends, join groups, and participate in discussions. The platform also encourages social causes and supports fundraising efforts.

Mobile Experience: Facebook's mobile app offers a seamless experience, allowing users to access all features and functionalities on the go. The app is well-optimized and responsive, ensuring smooth navigation and quick loading times.

User-generated Content: Facebook thrives on user-generated content. Users can share their thoughts, photos, videos, and more, making it a platform for self-expression and creativity. The ability to interact with others' content through likes, comments, and shares enhances the overall user experience.

Accessibility: Facebook strives to be accessible to all users. The platform offers features like alt text for images, closed captions for videos, and keyboard shortcuts for easy navigation. Additionally, Facebook works with screen readers and supports multiple languages.

Overall User Experience: Facebook provides a comprehensive and enjoyable user experience. With its intuitive interface, diverse features, and commitment to privacy and security, it remains one of the most popular social media platforms worldwide.

How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Facebook contacts

Phone number

+1 (650) 543-4800

Website

www.facebook.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Facebook?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Facebook Customer Service. Initial Facebook complaints should be directed to their team directly. You can find contact details for Facebook above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Facebook. Discuss the issues you have had with Facebook and work with their customer service team to find a resolution.