Menu
Facebook Customer Service Phone, Email, Contacts

Facebook
reviews & complaints

www.facebook.com
www.facebook.com

Learn how the rating is calculated

4.4 7758 Reviews

Facebook Complaints Summary

132 Resolved
1239 Unresolved
Our verdict: With Facebook's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Facebook. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Facebook reviews & complaints 1393

Filter reviews by rating
5
6376 reviews
4
0 review
3
1 review
2
3 reviews
1
7 reviews
Sort by:

Newest Facebook reviews & complaints

ComplaintsBoard
J
6:21 pm EDT

Facebook Suspended

This is on OAN News' Facebook page. It is obviously photoshopped, putting Trump in front of a fake crowd, therefore it is FAKE. I posted 'Sieg Heil' in reference to Trump/Hitler's salute, and Facebook suspended ME, though they did nothing about the fake news. I tried to argue the point, but cannot because there is no way to post, being suspended. I tried to go through Facebook's process, and was denied within 5 seconds. Now I can not even post on their feedback/help page due to being suspended. Facebook is supporting FALSE information.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
C
7:59 pm EDT

Facebook Violation of community standards

I posted a quote from history pertaining to "a thousand little cuts to loose your rights" and Facebook said I violated the community standards. If true how can people post things about killing our President, or threats about groups coming for our homes. This violation against me posting a quote from history is censorship if I ever saw it. A quote verses a threat. Really?

Read full review of Facebook
Hide full review
ComplaintsBoard
B
4:49 pm EDT

Facebook Posting comments

We are not allowed to exercise our right to free speech anymore, especially on Fakebook. I have seen plenty of awful things posted towards anything republican. But if you say anything about democraps and their hatefulness toward America you get banned. I for one will not stand for the so called peaceful protests anymore. Fakebook needs to be shut down because they are part of the problem with our country today.

Read full review of Facebook and 4 comments
Hide full review
4 comments
Add a comment
S
S
Sharon K Schuyler
USA, US
Dec 05, 2021 12:55 pm EST

I would like to know when I am restricted exactly what post caused the issue. Maybe the all knowing fact checkers have an answer to this and why one time something is restrictedf and another time not, especially since it was reposted from another fb post! Who is fb to say what is truth especially regarding covid when no one knows what is true and what isn't. Just asking the all perfect fb team. I think it is very unfair of you to restrict and not show one why you have done so unless you just want your point of view and no other.

B
B
Beth Way Weeks
, US
Feb 07, 2022 7:15 pm EST

They're doing the same thing to me. My sense of humor is always violating something. If you're on a PC (not sure how it works on a cellphone), go to SETTINGS & PRIVACY; SETTINGS and then BLOCKING. Type FACT CHECKER into the box for blocking. A list of names should come up. Block them all. Keep checking often. A friend turned me on to this less than 2 weeks ago and I've already blocked 32 'fact checkers'. Good luck.

M
M
Merri Lathrom
, US
Aug 27, 2021 5:23 pm EDT

Got a 30 day ban for posting scientific research on masks... This is ridiculous..I see horrible stuff on fb everyday but they ban me for science.. Nice!

View 0 more photos
S
S
Sharon K Schuyler
USA, US
Dec 05, 2021 12:55 pm EST

I got a 90day restriction and they didn't even bother to tell me why or what the issue was.

ComplaintsBoard
K
1:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Blocking my facebook account

I am a cancer survivor and receiving chemo once again. The procedure seems to have effected my short term memory. Upon a three hour session I came home to find my account was blocked. I do not understand why you would block my account. If memory serves I did try and change my PW but seems it a bit over the top that you would block my account. Because of cancer I am on a very low income and cannot afford any other outside entertainment. Would be very kind and professional to reinstate my account, In this time of separation I cannot contact my family or friends. Please help me as I am very tired and weary and your site is my only entertainment. Thank you

Read full review of Facebook
Update by kathys kids
Jul 25, 2020 1:59 pm EDT

Please restore my account that has been blocked. I am a cancer survivor and the chemo has effected my memory. Would appreciate my account being restored so I may have access to family and companies needed in my daily life

Hide full review
ComplaintsBoard
D
2:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook False advertising

Several false advertising ads constantly appear on my Facebook page. I question if Facebook actually screens all ads before approving them. Facebook is basically profiting off of false and misleading advertisements. The evidence is very clear. Why no class action lawsuit against Facebook for being part of all the false advertising they profit from?

Read full review of Facebook and 2 comments
Hide full review
2 comments
Add a comment
S
S
Sharon K Schuyler
USA, US
Dec 05, 2021 12:57 pm EST

Well they certainly don't scrutinize paying subjects for false info but rather like to restrict us or jail us if they disagree with a post and then don't have the decency to list the said post and the reason.

A
A
annettekaye613
, US
Aug 01, 2020 5:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We need to find an attorney that is conservative

ComplaintsBoard
A
9:41 pm EDT

Facebook Watch page/group

Video clip freezes, turns green, won't play. Happens ALL the time, , getting PISSED OFF! Sometimes the clip will play, then the next one won't. Sometimes, my screen goes blank white for a second, then the page comes back, with the clip frame all green. Sometimes, with the green clip window, I can scroll the time bar and SEE clip segments, other times not. This DOES NOT HAPPEN when I watch YouTube, NETFLICKS, and other video content. FIX THIS!

Read full review of Facebook
Hide full review
ComplaintsBoard
A
12:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Jail

Facebook.com is just crazy with its putting people in jail. No reasons just blocking accounts. We need a class action lawsuit. Does anyone know a hungry attorney. FB doesn't honor subpoena's signed by judge's. How do we find a civil rights attorney? Why isn't DOJ handling this? 350 characters! Are there attorneys that help with such issues! We need to STAND FOR THE 1st Amendment

Read full review of Facebook and 3 comments
View 0 more photos
Hide full review
3 comments
Add a comment
M
M
MS Sorrells-Fischer
, US
May 12, 2022 8:51 am EDT

Girl don't let Facebook control you. If I go to jail it will be for a crime "I" committed not one Facebook commits me too, My page was restricted for a comment I posted but nothing in my post violated any crime of bad language, treats or anything just restricted without reason. Facebook not gonna control my freedom of speech, I permanently deleted my page.

T
T
thomas keim
, US
Jun 17, 2022 9:28 am EDT

i am doing the same thing deleting my facebook accounts

F
F
facebooksuks
, US
Aug 01, 2020 5:02 pm EDT

YES PLEASE ! there has to be an attorney that can help stop fakebook bullying and randomly blocking posts that are already all over fakebooks pages ! they refuse to post a REAL customer service phone number and the email and support pages are worthless ! they just IGNORE them ! they have been blocking my posts to family and friends pages when I sent condolences for a death ! :( ! SOMEONE at facebook has their panties in a twist and is trying to promote the 'communist agenda' of controling FREE SPEECH !

View 0 more photos
ComplaintsBoard
F
10:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Freedom of speech

I posted (see attached photo) of Hitler acknowledging his support for gun control. There appears to be a Facebook employee monitoring my post and waiting for any excuse to punish me for not agreeing with there politics.
The image in no way singled out or espouse hate toward any any individual or group. My politics and belief in our second amendment rights should never be controls by the individual on facebook who dis agrees with me.

Regarding the meaning behind my post: Hitler used gun control to remove power from those who apposed him. After gaining physical control over the German people he executed more than 6 million innocent beings.

Read full review of Facebook and 2 comments
Update by fognet
Jul 15, 2020 1:02 pm EDT

Look to Portland, Seattle, New York. For the real thugs. Democrats are methodically destroying our country. Freedom of speech is being destroyed by all the progressive liberal Democrat run social web sights. I have found a social web sight that does not try to control my 1st Amendment rights. TRY PARLER TO VOICE YOUR OPINION WITHOUT SOME LITTLE BASEMENT DEMOCRAT PUNK CONTROLLING YOU FREEDOM OF SPEACH!

Update by fognet
Jun 23, 2020 10:26 am EDT

Facebook suspended me because I posted a picture regarding Hitler support of gun control.

View 0 more photos
Hide full review
2 comments
Add a comment
B
B
B W
, US
Aug 01, 2020 4:44 pm EDT

Fakebook has banned me 4 times now, currently serving a 30 day sentence. I said rioters should be shot and it's time to purge arm yourselves. Is that wrong? With what's going on in this country today just let me tell you that the liberals and their control over social media will eventually start a civil war. Wait and see.

I
I
Im NotRobot
, US
Jul 15, 2020 12:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

MZ has sold his soul to the current ReThuglicans in power and is willing to go to any extreme to support that. I had similar issue happen, I instead did not challenge their removal of my post and instead just accepted it...I need to use that particular social media to keep the Putinbots at work by posting my DT reality check posts...sigh.

ComplaintsBoard
B
10:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Being blocked by facebook

Last Monday I went online to Facebook and to my surprise I have been blocked out of Facebook then on Thursday I decided a code to my mobile after I entered the code I was to! d to submit a official. picture of my I.D. Now I have not received any information what is happening with my issue. and I am. still blocked out of Facebook for no apparent reason I want this issue to be resolved and for me to get back on Facebook

Read full review of Facebook
Hide full review
ComplaintsBoard
A
12:43 am EDT

Facebook They said my comment went against policy, but it did not at all.

Facebook removed my completely legitimate post simply because I don't hate police, and I care for animals and children and non profits. There was a news story I even provided the link to about a girl that started Blue Line Bears. She is the teenager of a police officer who has been receiving death threats as well as vulger and violent statements made against her father. She makes teddy bears for the children of fallen police officers. I said that was horrible, which it is. How is that against poliy? The only other possibility is I said "sicko. Awful." In response to a post with a link to an article and video, which has already been proven to be true where a man from Berwyn, IL traveled to the Mount Greenwood neighborhood, followed a police man's wife who was simply walking her dog. He started making threatening remarks under his breath, and then he pounced on the dog, grabbing it by its prong collar, completely lifting it up in the air, shaking it. How can a simple statement of sicko & awful be seen as against policy? Facebook has clearly decided to be racist biggots, and delete anything against anyone that happens to be black no matter what horrible thing they have done! They should be ashamed of themselves! We all have freedom of speech. These were both news articles and true. So, I did not violate anything! I'm extremely upset. The disappointments just keep on coming.

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
J
11:12 pm EDT

Facebook Facebook app

I got banned from facebook for a joke made on a private comment to a friend, the comment was in Spanish and it mention the word Jews . I have nothing against the jews, in fact my friend is the one always talking about them and I told him on the comment I was going to eat another Hebrew National hot dog. This is just ridiculous

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
A
6:40 am EDT

Facebook Censorship

Facebook has removed a like from a post showing a screenshot relating to an article on the Coronavirus.

Somewhat surprised as the like came from a relative so was easy to verify that it was made.

Facebook's information control and censorship is out of control. Awful.

Who controls Facebook now?

Looking to leave the platform.

Read full review of Facebook
Hide full review
ComplaintsBoard
R
2:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Undue censorship

I am constantly on 30 day bans for posting things that have been posted 1000s of times before. This must stop.
The first picture shows what I tried posting. Facebook.says it goes agaisnt community standards for sexual content.
What sexual content is there, other than PedoJoe creeping on girls?
This is censorship pure and simple. It is completely unacceptable. Zuckerberg has the gall to call out Twitter for censorship, yet he does the same thing! Where is the consistency?!

Read full review of Facebook
View 0 more photos
Hide full review
ComplaintsBoard
J
2:34 pm EDT

Facebook Freedom of speech

I was replying to a post showing pelosi tearing up a bible. I just replied not using her name and said she was sick in the head. I have been kicked off for 1 more week they are watching me and had kicked me off for 3 days for another statement. They said it was hate speech. What happened to freedom of speech this is a liberal [censored] democratic anti-trump site. I have deleted my account from this disgusting site.

Read full review of Facebook
Hide full review
ComplaintsBoard
J
11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Pro islamist content, censorship on everything criticizing islam or extreme left

Face Book censors everything who critricizes Isamists and Islamo Fascism and lets all critic in Christian and jewish Fait uncensored. We know as a Fact that Face Book hired censors from the terrorists organization Muslim Brotherhood. Als the word stupid suddnely becomes Hate Speech even when any Anglophone would realize it was meant sarcastic and actually the opposite so I imagine that people of Middle Eastern descent who follow this cult of death called Islam are majoritarly the censors, so much about neutrality. I see DEATH TO ISRAEL SITES, I see Death to USA sites, this sin't hate speech based on Face Books crooked view what Freedom of Speech is all about.
President Trump can be used in carticatures and insulted as former President Obama and his partner Michael are seemingly protected against all critic by Face Book censorship.

Read full review of Facebook
Hide full review
ComplaintsBoard
G
8:41 pm EDT

Facebook Profile

I quite Facebook, now about a year later I wanted to use it again mostly because I liked the Marketplace. I set up my profile, but found out that Marketplace now decides weather your profile has been on FB long enough to join. I commented about that being unfair and the next thing I knew my profile was suspended without a reason given.
Rude, insulting, unnecessary and just plain wrong!

Read full review of Facebook
Hide full review
ComplaintsBoard
J
5:58 pm EDT

Facebook Facebook on kindle fire

Since the last update of Facebook, the app will not open and stay on. Had no trouble until last update. Please fix. So frustrating! I have uninstalled and downloaded 4 or 5 times to no avail. In this stay at home order, it would be nice to have some way to keep in touch. Facebook was a way to do that. I was enjoying seeing everyone. Now it is no good. Please fix!

Read full review of Facebook
Hide full review
ComplaintsBoard
D
9:36 pm EDT

Facebook Friend suggestions.

Why fill my friend suggestions with people that appear to have the same sense of humour and likes etc. Then when you put in a friend request you say I can only do it if I Know them personally. Have I had sex with them is that personal enough. Dont waste my time and bandwidth with you stupid ideas. I closed my account and said goodbye.

A total waste of time if you are going to control my ablutions. My time of being ordered to do something this way or that is long gone. I am 70 years old not 17 and my time in service has long expired.

Read full review of Facebook
Hide full review
ComplaintsBoard
J
3:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Ordered 2 couch covers

It took over a month before I received covers. I ordered for a 3 cushion couch cover. As soon as I received them I tried to put them on couch as not any packing slips in either package or any return instructionsunsuccessfully. Neither were big enough. Plus they were of very poor quality. That's when the fun began. Like everyone else I wish I had read the reviews first. Facebook states there were over 350 bad reviews. That's just Facebook. There were also a couple hundred more on other sites. I'm dealing with Fraud Department with my bank to try and get my money back. Learned my lesson. Don't want to shop online anymore. Good luck. Jim is a sneaky devil.

Read full review of Facebook
Hide full review
ComplaintsBoard
M
5:08 am EDT

Facebook Marketplace & forward posting

Please don't always block me, this is not my first time blocking me, please let me know how you dicuss to block me in 1 day,
25.04 about 5pm my account block by fb.
I not the scams, I just a normal sale for sale the house, if you cannot do function forward, please let me know, don't block me account always... Now also is a mco period, if I didn't posting I cannot earn money, please reopen back my account, please...

Or try to let me know how you calculate to block me...
Below are my fb account

https://www.facebook.com/millenniumproperties88

Hp: +[protected]
Email: [protected]@gmail.com

From : ms gan

Thanks.

Read full review of Facebook
View 0 more photos
Hide full review

Facebook Customer Reviews Overview

Facebook is a social networking platform that allows users to connect with friends and family online. It enables the sharing of photos, videos, and messages, as well as the creation of groups and events. Additionally, Facebook offers a marketplace for buying and selling items, and its business pages allow companies to establish a presence and engage with their audience. The platform also provides targeted advertising opportunities for businesses looking to reach specific demographics.

Facebook In-depth Review

User Interface and Navigation: Facebook has a user-friendly interface that is easy to navigate. The layout is clean and organized, making it simple to find and access different features and settings.

Features and Functionality: Facebook offers a wide range of features and functionalities that cater to various needs. From posting updates and sharing photos to creating events and joining groups, there is something for everyone on this platform.

Privacy and Security: Facebook takes privacy and security seriously. Users have control over their privacy settings, allowing them to choose who can see their posts and personal information. The platform also provides options for two-factor authentication and alerts for suspicious activities.

Advertising and Monetization: Facebook offers advertising options for businesses and individuals to promote their products or services. While ads can be seen throughout the platform, they are generally unobtrusive and do not interfere with the user experience.

Customer Support: Facebook provides customer support through various channels, including a help center, community forums, and direct messaging. While response times may vary, the support team is generally helpful in resolving issues and answering queries.

Community Engagement: Facebook fosters a strong sense of community engagement. Users can connect with friends, join groups, and participate in discussions. The platform also encourages social causes and supports fundraising efforts.

Mobile Experience: Facebook's mobile app offers a seamless experience, allowing users to access all features and functionalities on the go. The app is well-optimized and responsive, ensuring smooth navigation and quick loading times.

User-generated Content: Facebook thrives on user-generated content. Users can share their thoughts, photos, videos, and more, making it a platform for self-expression and creativity. The ability to interact with others' content through likes, comments, and shares enhances the overall user experience.

Accessibility: Facebook strives to be accessible to all users. The platform offers features like alt text for images, closed captions for videos, and keyboard shortcuts for easy navigation. Additionally, Facebook works with screen readers and supports multiple languages.

Overall User Experience: Facebook provides a comprehensive and enjoyable user experience. With its intuitive interface, diverse features, and commitment to privacy and security, it remains one of the most popular social media platforms worldwide.

How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Facebook customer service

Phone number

+1 (650) 543-4800

Website

www.facebook.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Facebook?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Facebook Customer Service. Initial Facebook complaints should be directed to their team directly. You can find contact details for Facebook above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Facebook. Discuss the issues you have had with Facebook and work with their customer service team to find a resolution.