Menu
Fabletics Customer Service Phone, Email, Contacts

Fabletics
reviews & complaints

www.fabletics.com
www.fabletics.com

Learn how the rating is calculated

4.3 295 Reviews

Fabletics Complaints Summary

1 Resolved
43 Unresolved
Our verdict: If considering services from Fabletics with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Fabletics has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Fabletics. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Fabletics reviews & complaints 60

Filter reviews by rating
5
244 reviews
4
1 review
3
5 reviews
2
1 review
1
0 review
Sort by:

Newest Fabletics reviews & complaints

ComplaintsBoard
L
9:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fabletics Membership rip off

Fabletics has changed my credit card for over 3 years $50.00 a month totaling over $1,800. I had a membership that I wasn’t even aware of. If you haven’t ordered from a company in over 3 years and they continue to charge you ever month and they are aware you haven’t 😡 That is such a scam! Lesson learned I will check ever statement! My husband always pays the bill and I just happened to catch it or no telling how long it would have went on!

Desired outcome: Ripped off for over $1,800. Sure hope Kate Hutson bought herself something nice with it 😡

Read full review of Fabletics
Hide full review
ComplaintsBoard
L
11:30 am EDT

Fabletics Customer Service

This is the 4th time I have had issues customer service, who are not only rude but literally refuse to help. Today I tried a coupon that ruined all the discounts the site was giving, even all the sale items! My cart jumped from $68 to $108! No, problem I thought I will just call customer service.

The girl ignored everything I said, gaslighted me and told me the site doesn't say that - she actually said there was no sale! - and that I was wrong. LUCKILY I had receipts just not all of them. I took photos of how the website was showing me 50%-75% off from some of the clearance items I was trying to buy. and the moment I added them to my cart it wouldn't apply the discount. Instead it was only applying the $5 off price instead of 50%. EVEN AFTER I SHOWED THE PHOTOS, she was continuously rude and wouldn't help. She just said the rest wasn't on the 50% off sale. I literally had them in my cart 5 min ago with 50%... CHOOSEN THINGS BECAUSE THEY WERE 50% OFF. She manually changed the price of the items I had pictures of and said.. "there its fixed". I went back to try the other outfit I was trying to get, and the dumb $5 coupon was still showing rather that the 50%. Obviously it overrode any other discount, I just needed someone to reset the account. She said she couldn't, so I said I would wait, I just need to speak to someone else who could help. She refused, so I asked to speak with her manager then and she hung up on me. Her name was Joana. I was on the call for about 45 min and it started at 10am.

Desired outcome: Honestly I don't trust fabletics. Since 2018 their service literally refuses to help. I don't want anything. I am writing this so if fabletics wants to help themselves they can.

Read full review of Fabletics
Hide full review
ComplaintsBoard
L
1:16 am EDT

Fabletics Stolen member credit from a vip member

I paid $49.99 for a member credit. It would be banked until I’m ready to use it, supposedly! I accrued 2 member credits, and used 1 member credit. Each time the fabric wasn’t as comfortable as expected, and preferred the $10 stretch pants from Ross (3). I had recently just worn them out, and hadn’t made it a priority to use my credit when they expired my points after 1 year of being on the books. I wasn’t warned they would expire, and they changed their pricing in the meantime. I tried to talk with “lily” at the toll free customer number. When we started discussing the expired points she would hang up on me! The efforts to speak to them about how unfair this was via chat was worse, defaulting me to connecting to a “live agent” instead of a robot. Never would connect. I finally told them to delete my account, as I will NEVER do business with them anyway. Way overpriced and the fabric pinches! The sizes aren’t true to size, so they end up in the drawer! Awful company, would only give me a one piece item rather than the 3 piece item for the price paid when I was charged. They probably couldn’t cough up a half a bra at this point, and are just screwing VIPs left and right. There should be a grandfathered in program, and stop lying and stealing to profit at the backs of foreign slaves who walk seven miles to get to and from their fraudletics sweatshop! If I would have known that detail, I wouldn’t have shopped there. I have never shopped Walmart due to their practices, and over the last decade spent only $500 in purchases when I had no other choice due to time/location/convenience! So, yea, I would have never become or remained a VIP had I known the truth. Also, “lily” lied and said my credit expired in 2021. No it didn’t, it expired 7/31/22, this year. I believe it’s still 2022! SMH. Don’t do it, girl! They lie, cheat, and steal!

Desired outcome: They be dumped be everyone! Hudson is a model for them, and you won’t look like her by wearing this terrible company’s articles of trash.

Read full review of Fabletics
Hide full review
ComplaintsBoard
T
4:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fabletics VIP program

I had no idea they would take money out of my account every month. I really don't like the sweat pants they sent me, but I got them cheep, so I just thought OK won't go there again. Next thing I know, they are taking money out of my checking account.. Guess that's something I missed.

Desired outcome: Want my money back.

Read full review of Fabletics
Hide full review
ComplaintsBoard
J
1:48 pm EDT

Fabletics Charged for Bogus Membership I did not want

I ordered a few pairs of leggings in October, 2021 from Fabletics.com. I made no other purchases.

Then today, May 11, 2022, charges my account for some "membership plan" that I did not want and would never want. When I called the company, the customer service rep said they would close my account, but would not refund the money they withdrew from my account.

Desired outcome: I would like my money taken from my account today, May 11, 2022 refunded to me.

Read full review of Fabletics
Hide full review
ComplaintsBoard
R
5:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fabletics VIP Membership refund

I ordered in march month a pair of leggings around 24£ and got that order. next month amount of 49£ deducted from account , Spoke to one of your staff and they said they will refund that money , I got the refund and I told her that this amount should not be deducted again. why again this month the same amount 49£ deducted again ? , I just want my refund back asap. I don't want to use this 49 voucher, I don't want to even buy anything now, this is so annoying. Cancel my VIP membership and refund my money back.

Read full review of Fabletics
Hide full review
ComplaintsBoard
D
10:13 pm EDT

Fabletics Customer service

I am trying to cancel my membership. The online chat cut me off at 6 pm. Now on hold for over an hour. When I was told one person was ahead of me and I should be served in 20 minutes

Going to give up today. But will never buy anything from them again. This membership is ridiculous. Who spends 55 a month on work out gear. And most fit poorly

Online and telephone service is terrible

Desired outcome: Cancel my membership

Read full review of Fabletics
Hide full review
ComplaintsBoard
N
11:56 am EST

Fabletics False advertising; membership scam

Website gives specific price/sale information, then when products are added to cart, changes the prices. Customer service simply makes excuses and does not honor the advertised prices. Tried for 3 days from 01/20 - 01/22/22 to place and order, made multiple calls to customer service, they just try to explain away the issue instead of resolving and refuse to escalate calls to supervisors who might be able to actually resolve issues.

After completing an order and trying to check out, you are required to accept terms and conditions, which then without clear indication subscribes you to a $50/month membership. A website should be required to very clearly on the home page announce the requirement to enroll in this before an order can be placed.

Desired outcome: require the company to explain and correct their scam which charges consumers far more than advertise

Read full review of Fabletics
Hide full review
ComplaintsBoard
S
5:35 pm EDT

Fabletics This company is a fraud

DONT PURCHASE FROM FABLETICS. They are fraud. They will not ship you products and they will deduct 49 dollars for vip membership. Which even without customer knowledge.

Read full review of Fabletics
Hide full review
ComplaintsBoard
B
2:30 pm EST

Fabletics Product delivery

Placed an order online 11/17/2021, #[protected] for $104.60. Received an e-mail that order was shipped on 11/20 /2021 and then another email that order would be arriving soon. Where I was able to get a tracking number of 1LSCY72000JHJFP. Then I received and email saying order was delivered 11/29 at 12:40 pm to Dade City, Florida. I was at Home all day this day and never received this order. I contacted Fabletis that day and was told to check around at neighbors and check with my postal carrier and sometimes orders can be delayed. I have never had problems with any orders I have received at my residence before. I noticed the entire tracking number is different from any other tracking number I have received from Fabletics. I have filed a complaint with the delivery service fabletics.narvar that I received notification that item was delivered but they just keep telling me to contact you the merchant. To no avail, I have been hung up on by your customer service people and disconnected by the on-line chat assistance through your company. This is ridiculous and such a mess with no one able to assist or give me my $104.60, money returned to my Credit Card. I was told I could get store credit, which I DO NOT WANT because I DO NOT LIKE THE WAY FABLETICS has treated me a CUSTOMER!

Desired outcome: Want my credit card credited the $104.60

Read full review of Fabletics
Hide full review
ComplaintsBoard
C
7:35 pm EDT

Fabletics Not receiving products in time outlined in policy, not able to return products, wanting a refund however they will not provide it

Since May I have spent over 20 hours on 6 orders. Each time the money is withdrawn from credit card however unless I request the item to be sent they are not. Now I have received one order too late, I have tried to return one of the items, it is outside the return date, I have waited for courier to collect which has not occurred, I have waited for return labels to be sent. I am regularly told by the agents they will go to "back of house" to get the problems resolved however this does not resolve the issues. My credit card is being charged interest and the time I am wasting I am now seeking compensation.
order numbers include: [protected], [protected], [protected], [protected], [protected], [protected]
Desired outcomes; I want my order sent that has been paid for - [protected], I want my credit card reimbursed for itemsOasis Twist Sports Bra - S Name: Oasis Twist Sports Bra - S Color: Red Smokey Marble Price: $23.05 Oasis High-Waisted Twist 7/8 - S Name: Oasis High-Waisted Twist 7/8 - S Color: Red Smokey Marble Price: $26.90 (not a store credit as I do not want to use Fabletics again) - and not have to return these items due to the ongoing delay in trying to return them and the requirement that I had to stay home all day waiting for a courier that did not arrive. Then I want my account cancelled

Read full review of Fabletics
Hide full review
ComplaintsBoard
J
12:34 am EDT

Fabletics unauthorized credit card charges

on 20/07/2021 you took out of my bank £49.00. I didn't consent to this and would like this money paid back to myself. My membership number is [protected]. I didn't consent to a membership and certainly didn't consent to money being taken from my account. I want my membership cancelled and money refunded.

Desired outcome: refund

Read full review of Fabletics
Hide full review
ComplaintsBoard
M
6:11 pm EDT

Fabletics customer service

Spoke to Cheryl on 7/13/21 - very pleasant and was able to resolve problems.
Spoke to Jose on 7/22/21 - very pleasant but unable to resolve question concerning return and notification. He transferred me to Paula who proceeded to hang up on me. I was not rude but wanted to understand the
"procedures' regarding sending me notification for return label but not when the merchandise was received by Fabletics.

Sincerely,
Mary

Desired outcome: notification of returned merchandise and refund to cc and store credit to email provided for return label.

Read full review of Fabletics
Hide full review
ComplaintsBoard
K
1:06 pm EDT

Fabletics Membership

I am very busy working and suffer from ADHD, my memory is as good as a goldfish. I had received zero reminders about the upcoming payment and completely forgot that I had subscribed, i simply can not afford the payment right now, and yet when I spoke with customer services was refused a refund leaving me completely broke. I'm well within my consumer rights to request a refund.

Desired outcome: I'd like to be refunded

Read full review of Fabletics
Hide full review
ComplaintsBoard
G
8:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fabletics VIP membership

I noticed monies coming out my bank account to yourself yesterday spoke to the bank who confirmed payments have been coming out every month since June last year!
I had no idea there was a membership in place and have not purchased anything in all that time as proof I was unaware.
I phoned and was told I could have a small refund but nowhere near the amount that has gone out my bank. I feel you have tricked me into this and would like all my monies paid back please. Total £539. Account [protected]
Julia Greatorex

Desired outcome: Full refund sine June 2020

Read full review of Fabletics
Hide full review
ComplaintsBoard
J
10:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fabletics Non delivery

My order [protected] was placed in early April and I have 9 items outstanding frfom that order. I have called fabletics 10 times, been hum up twice and the customer service just tell me to wait 48 hrs and it will be resolved.

Case ID numbers are:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected] plus 2 other calls where they hung up.

I sent a declaration form in with my personal details (emailed it) and they say it hasnt been received despite my email telling me its been delivered to [protected]@fabletics.co.uk. Loss of personal data.

I do not know how to get this resolved.

Read full review of Fabletics
Hide full review
ComplaintsBoard
B
1:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fabletics magazine subscription added at checkout

Fabletics Pre-checks boxes and customers are automatically subscribed to ‘Essence' magazine when they attempt to pay for their clothing. They are counting on customers being distracted or not seeing the box (like me) and have partnered with Essence Magazine in order to add in subscriptions to as many orders as they can. They shared my Personal info and payment data with Essence Magazine without my consent. I didn't see that the box was added in on the second payment screen. people are not looking for a magazine subscription when shopping for leggings, that's why Fabletics deceptively includes the pre-checked box on the final payment page. They count on customers to miss seeing it. Shady company and business practices. Stay away. There are plenty of places to buy leggings!

Read full review of Fabletics
Hide full review
ComplaintsBoard
J
5:19 pm EDT

Fabletics false advertising/customer service

As long as this company has been in existence they have been advertising 2 for $24. I registered long time ago but just order pair of shorts a couple of weeks ago. I was actually impressed so I decided to order the 2 for $24 that I've seen in every magazine and tv commercial. There's no fine print in the commercials either. It took me 30 minutes to even get to the page that had this advertisement on their site. That's when I noticed it said for new customers only. I called them to inquire how I could get this deal since technically I am a new member cause I've only order one pair shorts couple of weeks ago. The customer service rep proceeded to tell me the only way I could get that deal would be to send the shorts back then do 2 for $24. That's totally rediculous. First they don't even let you know it's for new members only and then because I order 1 item I'm not a new member. That the worst customer service I've ever had and if I order one time or even two times I'm still a new member they don't say it has to be your first order it just says you have to be a new member which is two different things and on their tv ads they don't mention either of those.

Read full review of Fabletics
Hide full review
ComplaintsBoard
L
2:46 am EST

Fabletics shipping and vip membership

It is no longer a secret that fabletics is very shady when it comes to their vip memberships. I has heard of fabletics on instagram because of demi lovato. I was looking for affordable gym wear and remembered fabletics. I went on their site and was surprised with the "special sale" that they had of 2 leggings for 24 dlls. I was very surprised by how cheap it was and how beautiful the styles were. I also went ahead and ordered a hoodie because everything else was 50% off on your first purchase. The total was 55 for 2 leggings and a hoodie which was not bad at all. I was about to pay when I realized that there were some small letters saying that by paying for that stuff I was signing up for my vip membership and I was like whaaat? What is this? I made some research and found out about the 50 dlls charge each month if you didn't skip the month. I decided to went ahead and pay and skip every month since I was not planning on buying anything else. I was also very happy not only with the price of the stuff but with the free shipping of 4-7 days, or 1-2 extra days the most. I ordered on the 31st of january and it is now the 12th of february. Ive been checking and it says that I will be able to pick up my package on the 14th wich will make it 15 days to ship! When it stated 4-7 days. Mind you I live in texas and the items ship from california so its not like I am in another country or continent for it to ship in 15 days. I will not be ordering again from them. Very disappointed

Read full review of Fabletics
Hide full review
ComplaintsBoard
S
10:52 pm EDT

Fabletics payment not received

Fabletics is a predatory company toward minors and others. They have a wonderful marketing strategy and get unsuspecting people to sign up for a monthly charge. Why I realized these charges on my credit card bill, I contacted them and they agreed to reimburse me, but said it would take 8 to 12 weeks. I wasn't thrilled, but agreed to their payment terms. They owe me $750 and acknowledged that they owe me this money, but after 5 months of many many conversations with customer service, I still do not have my money.
Their customer service are very nice people and are very cooperative, but they don't do anything even though they acknowledge they owe me a refund and promise to pay, they never act on their promises. I have even spoken to supervisors and managers, but get the same story. After 5 months or the runaround, I am lost at what my options are, expect paying for a lawyer?

The bottom line, stay away from this company unless you enjoy being lied tro.

Read full review of Fabletics
Hide full review

Fabletics Customer Reviews Overview

Fabletics is an online activewear retailer that offers a subscription service for customers looking for stylish and affordable workout clothes. The company has received strong reviews from customers who appreciate the quality of their products and the convenience of their subscription service.

Many customers have praised Fabletics for their stylish and durable activewear, which is designed to be both functional and fashionable. The company offers a range of sizes and styles to suit different body types and preferences, and their clothing is made from high-quality materials that are designed to last.

In addition to their high-quality clothing, Fabletics' subscription service has also received positive reviews. Customers can sign up to receive a new outfit each month, and they have the option to skip shipments or cancel their subscription at any time. This flexibility has made the service popular with customers who want to try new styles and keep their workout wardrobe up-to-date.

Overall, Fabletics has received strong reviews for their stylish activewear and flexible subscription service. Whether you're a serious athlete or just looking for comfortable and fashionable workout clothes, Fabletics is a great choice for anyone seeking high-quality activewear at an affordable price.

Fabletics In-depth Review

In summary, Fabletics offer a good range of activewear with a focus on subscription-based service. While some find the membership model beneficial, others may prefer a traditional shopping experience. Quality, style, and the VIP program are highlights, but some customers express concerns about sizing and customer service.

Website Navigation and User Experience

Website of Fabletics is user-friendly. Easy to find categories and clear images help in shopping. But sometimes, loading can be slow, which is little frustrating.

Product Range and Selection

Fabletics has many options for activewear. They have leggings, tops, and accessories for fitness. Good for women and men, but more options for women are there.

Quality and Durability of Products

The quality of Fabletics clothes is good. They use materials that last long and are comfortable. But, some customers say that after many washes, the clothes can show wear.

Sizing and Fit Guide Accuracy

Sizing can be tricky with Fabletics. Some items fit perfect, but others not so much. It is important to check their size guide and maybe read reviews for sizing help.

Pricing and Value for Money

Prices can be high without membership. But with VIP membership, prices are better and offer good value. Quality matches the price mostly.

Membership and Subscription Services

Fabletics VIP membership gives discounts and perks. It is good for regular shoppers but remember to skip the month if you don't want to buy or you get charged.

Customer Service Experience

Some people have good experience with customer service, but others not. It can be hard to solve problems or get refunds sometimes.

Shipping and Delivery Efficiency

Shipping is mostly on time. But there can be delays sometimes. Fabletics gives tracking information which is helpful.

Return and Exchange Policy

Returns and exchanges are possible but the process can be long. Read their policy carefully to understand it.

Customer Reviews and Testimonials

Many customers like Fabletics for style and comfort. But some reviews are mixed, especially about customer service and sizing.

Brand Ethos and Sustainability Practices

Fabletics is trying to be more sustainable. They have a line of eco-friendly products, but not much information is available about overall sustainability practices.

Collaboration and Exclusive Collections

They do collaborations with celebrities and influencers. These collections are often trendy and popular.

Accessibility and Inclusivity

Fabletics offers a range of sizes which is good for inclusivity. They also feature models of different body types on their website.

Promotions and Discounts

There are often promotions for new members. Existing members also get special offers sometimes.

Loyalty Program and Rewards

VIP members earn points for purchases which can be used for discounts. This is a nice benefit for regular customers.

Mobile App Functionality and Features

The Fabletics app is easy to use and convenient for shopping on the go. It has good features and is user-friendly.

Social Media Presence and Engagement

Fabletics is active on social media. They post often and engage with their community, which is good for brand connection.

Community and Brand Ambassadors

They have brand ambassadors and a community of followers who promote their clothes. It helps to see real people wearing their products.

Payment Options and Security

Many payment options are available and the website is secure. But always be careful with personal information online.

Overall Satisfaction and Recommendations

Overall, Fabletics is good for people who like stylish activewear and shop often. The VIP program can save money, but be aware of the terms. Check sizes carefully and read return policy before buying.

How to file a complaint about Fabletics?

Here is a guide on how to file a complaint or review about Fabletics on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Fabletics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Fabletics. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Fabletics on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Fabletics customer service

Phone numbers

+1 (844) 833-6220 +44 203 695 3831 More phone numbers

Website

www.fabletics.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Fabletics?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fabletics Customer Service. Initial Fabletics complaints should be directed to their team directly. You can find contact details for Fabletics above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Fabletics. Discuss the issues you have had with Fabletics and work with their customer service team to find a resolution.