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4.5 391 Reviews

FabFitFun Complaints Summary

25 Resolved
50 Unresolved
Our verdict: Engaging with FabFitFun, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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FabFitFun reviews & complaints 102

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N
6:00 pm EDT

FabFitFun Fall failure

After Amir for no reason what so ever cancelled my subscription then I called and spoke with Valerie, who then corrected Amirs mistake and though emails, took my order for the Fall box cause she couldn't take it over the phone, What arrived was some poorly scrapped together junk from past seasons ! I am so mad! how dare you send me that generic [censored] box full of last season and last years stuff and charge me for it! And ever included one item from the Fall box nor the things I asked for that you, yourself asked me to pick out...dont you dare even try and send me that garage [censored] stuff and not even include a presentation worthy of pathetic attempt at a badly wrapped gift box.. you include stuff from seasons before that I already purchased showing the lack of effort put into putting this box together.. I beyond pissed off, .. I have been with you for years now and this is the kind of of treatment I am expected to receive? Seriously... DO NOT EVER attempt such a disgraceful, thoughtless and reckless idea again... you never know who the people you send stuff to are affiliated with. this was my letter to her and to you now. Only wish I wouldve taked pics of the box itself with its brown paper etc, ,

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2:25 am EDT

FabFitFun Fraud and misleading and charged my credit card $1500 US without my permission

This company charged my MasterCard $1500 US and what did they send me .. nothing ... supervisor explains that 8 other boxes sent to my address and that this was a mistake and I would be credited the full amount including the year before.
This is how misleading they are.. if you received an email and just out hearts on the ones you would like to save and look at on a later date.. and there is no cart. No cash out . They just charge you.
There emails go into my spam. Because I don't want to purchase anything. But I find out know, that even though I didn't cash out or pay on that email
It was purchased without my knowledge
I have filed a complaint on this company and noticed there was 500 other victims with all different amounts charged to them and they as filed complaints on the BBB.
I have canceled my subscription 3 years ago changed my credit card number 3 times. And this company go out of there way to also let me know that other
Boxes including last years were also charged so now I have to go through all my statements. But they have told me all of the purchases. The reason I canceled this subscription was because I live in a triplex.. neighbourhood is always getting new Tentent's. If my card didn't decline on me 3 weeks ago when I was getting milf for my kids. I would of not noticed... this is so dishonest and scamming people like me and also the 500 other complaints. Some of the bad reviews from people getting scammed were all told that they don't take returns. Even if your complaints were valid. Some people boxes were getting stolen and still this big company making millions stayed there is no return policy. I have contacted my MasterCard company and have filed a huge complaint. EVEN MY CREDIT CARD and said they were FULLY AWARE OF THESE ISSUE . Ever single person is reporting fraud and non refund returns, misleading emails, subscription being re-authorized without customers knowing and large amounts of money taken monthly. PLEASE DO NOT BUY FROM FAB FIT FUN. Check your statements.
When I contacted them and then again a week later and finally got a response.. was they would give me a full refund including the 8 boxes which they notified me and the years before. Promised that they would take care of this matter. BUT WANTED ME TO CANCEL THE COMPLAINT FROM THE BBB MASTERCARD. WELL... I told them I would ... but I new something didn't feel right .. days and days later.
I called again .. and they informed me that there was not gonna be a refund. THANK GOODNESS I DID NOT CANCEL MY COMPLAINT WITH MY CREDIT CARD. They even had the full to say ... we haven't heard from your bank or anything one else.. so we have closed this dispute and you get nothing. So I email the first conversation that we had, the one that they said this was there fault and that this would be taken care of. So now I have everyone involved for everything
I have read that it was very sneaky of fab fit fun to write these emails that we're going into my spam that occasionally one popped up and putting hearts on a picture of maybe something interesting with no card no cash out nothing not even asking for a credit card number they had no permission and charged me $1500 US buyer beware this matter has not been resolved it is still in dispute 500 other complaints buyer beware do not buy from this company it is a scam it's misleading and they're liars

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Eric Cinnamon
, US
Jul 03, 2020 6:54 pm EDT

Same thing just happen to me. It appears they accept charges with other peoples names and address. Also no AVS check . Thank you for your post. I was sure that this was common with this company. Sorry you had to go through this. I can't believe Citi Bank is taking their side.

ComplaintsBoard
K
6:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FabFitFun fabfitfun

was excited to try this service and received a $200 gift code for Xmas. a 1 year subscription was $179.99. When trying to use the code online, I was asked to enter credit card information. I didn't want to enter my cc since I had more than enough gift money to cover the year, but I was unable to process the transaction without it. So I called the customer service line. They would not allow me to use the $200 without taking my CC info. They said that if I wanted, I could give them the info, and then cancel the subscription immediately, but I HAD to give the CC info to them in order to cash in on the gift code. DOES THIS MAKE ANY SENSE? Why should I have to give my cc information for something that is already fully paid for. They stated it is a subscription service and they need to be able to charge me when the gift card runs out. I say you just stop sending product when the gift card runs out! I asked to speak to a manager and they gave me the runaround saying they were all busy, they would say the same thing, they are on the other line, etc etc, and then when I persisted suddenly they had all left for the day but they would "call me back." I would NOT recommend this service to anyone. I'm actually going to call my friend and have her call and cancel the gift card and get her money back. I tried to cancel it myself on her behalf on the phone but they needed her cc number also...as if I would have her cc number. Terrible company and terrible exeperience.

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10:54 am EST

FabFitFun items missing and I have not received

I am missing the following items from the December 5, 2019-Black Friday - Cyber Monday 2019: ISH Nail File Trio 1 $5.00 and the ISH Smoky Duo1$10.00. I have also NOT received anything from the Invoice #[protected] Invoice Date: November 29, 2019 Fall sale. Most of the items I ordered were to be Christmas gifts. Please don't give me the same run around as last time just send me my items ASAP or refund my money. Thank you; Kimber McVicker [protected]

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7:51 am EST

FabFitFun style box - winter 2019

I never signed up for this service. I only filled out the questionnaire & was charged $20 for the service. I emailed & immediately got a refund & cancellation of the box. Well, a month later I get an email saying my box is shipping. I emailed again, c/s responded right away & said not to worry, I won't be charged. Well, $190 charge later & several emails to c/s & no response. I Am. Pissed.

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3:23 pm EDT

FabFitFun fall box.

I finally got my fall box that was shipped on September 5. It's Now September 21. I had to go to the post office to pick it up even though I have had boxes delivered here before. My address was not correct on the label.
I was excited to try my Amika ceramic styler, unfortunately I didn't get one even though I had picked it! Instead I got the mystery pick which was another foot treatment and cleanser.😡
I want to cancel my subscription.

Coleen Jensen
Fremont, Nebraska

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2:56 am EDT

FabFitFun my fall box

I never got notified when to pick my selections for my box.. I am very unhappy with the selections. I would have never picked these items. I am super disappointed with my fall box. I even tried to call and make my selections and they told me the selection time was over, I was never notified. I had to go to the website and saw the choice option was closed. I am very unhappy with my fall box choices. Its unfortunate I'm in this contract. I will not be telling people to join this and I plan on writing terrible reviews. I spend good money and I'm disappointed.

Candace Geiser
[protected]

I hope someone contacts me. I got my box tonight after I got off work.. I was excited to see the box and was terribly disappointed.

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10:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FabFitFun baublebar earring (in the fall box)

I just received my fall box and was really excited to wear the BaubleBar ear climber earrings. I successfully put one pair in and was putting the other earring in when it broke. The part that goes in your ear (straight metal part) broke off the earring part. I am disappointed in the quality of the earrings because they broke so easily when I was gently putting them into my ear. Is there something else equivalent I can have in it's place because I don't trust the quality if I were to get another pair.

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Resolved

I have emailed the company and I believe they will resolve my issue.

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jsprague2
, US
Sep 12, 2019 7:56 pm EDT

Wait! This exact same thing just happened to me. Are they willing to replace the earrings? I love them and put on the first one. The second one broke the same way before I could get it on my ear. Advice please and thank you?

ComplaintsBoard
R
8:45 pm EDT

FabFitFun fun box

This is ridiculous that I message this company to let you now I'm moving and I need my box sent somewhere else and then when I call they let me know that they can not change my address and my box gets sent to my old address and just to top it off it will take the company a month to send me a new one this is a joke and should not be happening and when the company sends it to the wrong address they should have a new one come in ASAP not when they have a chance and to top it off be like sorry not all the products you ordered will be in the box not even for the ones you payed extra for

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10:13 pm EDT

FabFitFun introductory box (pay only $5 shipping)

On aug 2, 2019 my friend "gifted" me with a box with the stipulation being that I pay $5 for shipping. I would get the "free" box then afterwards be charged unless I canceled the subscription. I never received a box but got a charge for the next box ($53.49) in 8/24. I spent 10 minutes trying to figure out how to contact them and finally googled a number for customer service. I call and am connected to someone I can barely understand. I am told that "oh, your box should have gotten there in 2 weeks so you would have time to cancel if you didn't want the subscription". Yeah right...
She explains that it's such a mystery as to why I haven't received the "trial" box but how much she "understands". The whole time I'm on the phone it sounds like she's in the middle of a frat party on her end. When I mention the noise she just stumbles over and apology so God only knows what's going on there. Anyway, I demanded a refund and am supposedly getting one-we'll see. And apparently my "free" box is on its way. What a crock!

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7:15 pm EDT

FabFitFun style box

Got my first box tried things on kept 1 shirt and sent everything back the very next day! On july 30th my credit card was charged $230.26! Well holy hell that is one expensive shirt! Sent 3 emails did a chat and now have called no one seem to be able to help me! Guess I will start spreading the word that the style box is a rip off and start posting reviews. I'm in customer service and this is unacceptable! No one has reached out to me just a generic email saying they're busy and will contact me within 24 hours this was tuesday it's now friday a6:15 pm

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11:29 pm EDT

FabFitFun invoice #[protected]

I ordered these at the beginning of July. I was charged for them but never received them. I haven't gotten any notice they have been shipped or that they are working on it. It shouldn't take that long.

Now I am getting e mails for the fall box. Shouldn't I get my summer stuff before the fall stuff?

If my order isn't going to be filled I want a refund.

JoLene Bartels

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4:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FabFitFun service and shipping

Here is the chat I had with them 7/25/19:
I ordered my box 2 months ago, when will it be here? you guys were sending me a second one since you messed up my shipping address when you sent the first one.
Chat started
Support TeamDue to an increased number of support requests, our reply time is taking longer than usual. We will get to your request as soon as we can. Feel free to leave us your name, email and concern and we will follow up via email. As a reminder the first fall billing date is in August 7.
Kourtney A joined the chat
Kourtney AHi there!
rachelle And now I come on this website and it says "Looks like you won't be getting this box!"
Kourtney AI just need to pull up your account to check on this for you. Could you please verify your name and email address for me?
(info deleted)
Kourtney AThank you! Let me check. One moment, please.
rachelle Are you still checking my account
Kourtney AYes!
Thanks for waiting.
After checking here, I can see here that the replacement order for your Summer box is now being processed.
rachelle thats what i keep hearing. what does that mean exactly? When am I getting my box? Its WAY over due, over 2 months
I think I have been more than patient and still getting the "its processing' is ridiculous.
Kourtney AWe don't have a specific date on when it will be shipped, however, Once it ships out you will receive an email confirmation with the full tracking details.
I sincerely apologize for what happened.
rachelle This is unacceptable. I will NEVER do business with you guys again, it was your problem the shipping got messed up the first time, not me, my address hasn't changed in years. But instead of quickly correcting the issue and making it right, you make me wait ANOTHER month just to hear you have no idea what your own company is doing with the product I already paid for? I paid you plenty of money for the product and this is the worst customer service! I will be posting this whole conversation and what has happened all over my social media accounts. Its horrible service!
(After getting on the phone with them, they wont give me a refund cause its sitting in the warehouse but still cant tell me when it will be shipping!)

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11:58 am EDT

FabFitFun shipping

I ordered my box on July 1, I have been patiently waiting for it to be shipped. As I keep checking my FabFitFun app it's still it is awaiting shipment . What is the problem? I was supposed to receive the summer box, and summer is almost over! I was looking forward to trying the box, as this is my first subscription to something of this manner, but this experience is absurd.

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nathaliecm
, US
Jul 23, 2019 6:10 pm EDT

I ordered mine on June 21st and it still hasn’t shipped. They have my money, I want my box!

ComplaintsBoard
P
7:02 pm EDT

FabFitFun shipping

Everything I read said my box would be shipped in June here we are in July and still no box or ship date. I pats for the year and I have to wait 2 months with no shipment. What's the deal either ship the summer box or refund all my money. I think I have been more than Patient waiting for this box. I understand and sometimes you get behind but this is two months and I am a member that has paid for the full year not just one box at a time that should take precedence over all others. Please get this resolved as quickly as possible I've tried calling the number but I'm put on hold for hours at a time which is also ridiculous. Thank you.

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7:09 pm EDT

FabFitFun purple clay mask

I had recently got the purple clay mask in my summer box and when I tried it for the first time it burnt my skin. My skin is way too sensitive for that product therefore I can't use it. I was hoping if there is a way I can send that product back and give me another substitution for it. I know there was a setting spray with spf in the summer box, that I was interested in.

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5:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FabFitFun not giving discounts as promised

Things that Bob has taken ungodly amounts of money from me promise me discounts that I have never received taking credits from me but we're not supposed to be taken for other issues that I had from not receiving my box or not receiving emails back explaining what was going on when I paid $200 up front! Customer service takes days to get back to you but since they even want to respond to you! But I'm asking what lawyer or company that use so my lawyer can contact their lawyer because I'm now $600 in debt from them taking money out of my account not applying the discount and everytime I emailed them they rather take the money then email me back explaining what's going on! Worst company I've ever ordered from I will never send them another dime I will never order another box this company is a fraud they will take your money and take your money and take your money and never tell you what it's for and then the promise discounts and credits that are applied those straight take that and then tell you that you're the dumb one! I ordered a closed box from some fabfitfun was supposed to get a 25% off discount never received the discount they took a $50 credit for messing up all my boxes this year when I had just got that credit and just got that fixed I've already paid them to $40 payments for these clothes boxes only 20 of it was applied here are some photos.. I was supposed to have a $50 credit and two payments for clothes with are supposed to be applied and never revived the 25% as promised! So over this company!

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4:44 pm EDT

FabFitFun seasonal boxes delivered after season is over

They sell this as a seasonal Subscription but their summer box comes out whenever summer is 2/3 over and there went your box comes out whenever winter is 2/3 over in their spring and fall are the same way so if you want to get a beach towel you're going to get it whenever summers almost over...
It sounds like I need idea but they send them out too late.
When I called to ask if I could change my order since I realized it would be coming after all of my seasonal outings were over they said no.

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10:16 pm EDT

FabFitFun spring box 2019

Ordered the 2019 spring box and waited a whole month and a half since the site says they wait a certain time to send... never got it. Called customer care and they said they would resend it but didn't even entertain the idea of maybe rushing it to make up for their ridiculous delay. I mean, I had already paid for the shipping once. Its almost June and still have not received said box, although site says "sent/delivered." I called again and they offered me the editors box which I don't even know what it contains. I didn't even want to chance it a 3rd time so I declined and asked for a full refund since it's ridiculous how after almost 5mos I still have not seen the box and they were quick to charge me within minutes of me ordering it... back in January and again in March. Its very unfortunate because I was really excited to see what I had picked! Fingers crossed they actually refund me.

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Deborah Beckers
, US
May 25, 2019 5:18 pm EDT

I did an online chat and they told me they oversold it and that it was no longer available. They offered me the Spring Editor's Box, or they would add another seasonal box to the end of my subscription (I am annual). I chose the latter.

ComplaintsBoard
A
9:04 am EDT

FabFitFun subscription box for spring 2019

i subscribed and paid for a spring 2019 box and after 2 weeks of asking about it they finally tell me that I'm not getting it. so they try to offer me the summer box which i am already getting, even tho it's crap, and then tried to offer me the spring editor box which i already got and was crap.
i am in Canada and pay exchange etc so i paid about $55 for the order. i got back $37. they are cheap [censored] and i think they should've offered me something for free and given back all my money.

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FabFitFun Customer Reviews Overview

FabFitFun is a lifestyle subscription service that offers a seasonal box filled with a variety of full-sized products. These products typically range from beauty and wellness to fitness, home, and tech. Subscribers can customize their box by selecting specific items or opt for a surprise assortment curated by the FabFitFun team. In addition to the boxes, members gain access to exclusive sales and an online community. The service aims to provide a convenient way to discover and try new products in the comfort of one's home.

FabFitFun In-depth Review

In Summary: FabFitFun offers a unique blend of beauty, wellness, and lifestyle products through its seasonal subscription boxes. With a focus on customization, quality, and customer satisfaction, it stands out as a premium service for those looking to indulge in a curated selection of products. The company's commitment to sustainability and community engagement adds to its appeal, making it a compelling choice for consumers seeking value and variety in their subscription service.

Subscription Options: FabFitFun provides a flexible subscription model with options to subscribe on a seasonal or annual basis. The ability to customize box contents is a standout feature, allowing subscribers to choose specific items that cater to their preferences. Pricing is competitive, offering good value for money considering the high-end products included in each box.

Product Selection: The quality of products included in FabFitFun boxes is generally high, with many premium and full-sized items. The product variety is impressive, spanning categories like skincare, makeup, fitness, and home goods. FabFitFun's partnerships with established and emerging brands ensure that subscribers receive a diverse range of products to explore.

Box Themes and Curation: Each box is thoughtfully curated around seasonal themes, ensuring the contents are relevant and timely. The cohesiveness of the box contents is evident, with items often complementing each other. Exclusive items designed specifically for FabFitFun members add a touch of exclusivity and novelty to the mix.

User Experience: The FabFitFun website is user-friendly, with intuitive navigation and a clean design. The mobile app enhances the experience by offering convenient access to account management and box customization. Subscribers can easily manage their preferences and track their box's delivery status.

Customer Service: Customer service is responsive and supportive, with multiple channels available for assistance. Issues are typically resolved in a timely manner, and the company actively solicits customer feedback to improve its service. Reviews and testimonials are prominently featured, reflecting a transparent approach to customer satisfaction.

Shipping and Delivery: FabFitFun boxes are shipped in a timely fashion, with care taken in packaging to ensure items arrive in good condition. The presentation of the box adds to the unboxing experience. International shipping options are available, though delivery times and costs may vary.

Member Perks and Benefits: Subscribers can enjoy a variety of perks, including access to exclusive sales, a loyalty program, and a vibrant community. These benefits enhance the overall value proposition and foster a sense of belonging among members.

Sustainability and Ethical Practices: FabFitFun has made strides in eco-friendly packaging and supports social causes, aligning with the values of environmentally conscious consumers. The brand ethos reflects a commitment to sustainability and ethical practices in the curation of its boxes.

Payment and Billing: The billing process is transparent, with clear communication about charges. Payment security is prioritized, and subscribers have the flexibility to easily cancel or renew their subscriptions without hassle.

Customer Testimonials and Community Feedback: Real customer experiences and testimonials are readily available, providing social proof of the service's quality. FabFitFun's active community engagement through forums and social media platforms contributes to a dynamic and supportive environment.

Comparison to Competitors: FabFitFun holds a strong market position with its unique selling points, such as the high degree of customization and exclusive items. While competitors may offer similar subscription services, FabFitFun's comprehensive approach to curation and member engagement sets it apart.

Overall Satisfaction and Recommendations: The final verdict on FabFitFun is overwhelmingly positive, with the service being particularly well-suited for those who enjoy discovering new products and appreciate the convenience of a subscription box. While there is always room for improvement, such as expanding product categories or enhancing customization even further, FabFitFun delivers a satisfying experience that is likely to delight a wide range of consumers.

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3. Writing the Title:
- Summarize the main issue with FabFitFun in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with FabFitFun.
- Mention key areas of concern in your complaint.
- Include relevant information about any transactions you had with the company.
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- Explain any steps taken to resolve the issue and the company's response.
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FabFitFun contacts

Phone number

+1 (855) 313-6267

Website

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