FabFitFun
reviews and complaints

Liam was my FFF customer service specialist for my inquiries. My box shipped broken items. Once I submitted the support ticket online for an agent I had to wait and I understand to be patient. However the next day I did get an email from FFF and also a text from Liam to be the point of contact to resolve my issues. Liam, responded promptly within 5 to 20 mins after first text was sent. I was offered options but I opted to the refund to my account on my card instead of credit for the shop. I got the email of the refund receipt and it will show in 3-5 days in my account. All of this reflects how FFF values their customers and ensures their products are quality. This service I received proved their statement to their customers and definitely appreciate it! Additionally, apparently one of the items in my box was "not meeting the standard of their products" and they sent me refund automatically before my box was sent, I thought that was awesome, because that means they do take an inventory of their items and ensure quality and review before sending them out.

I've been a FabFitFun Member since 2018, and only regret missing out it's inception! I Love every box I receive. I tested the subscription as a Seasonal, and after experiencing a whole year of boxes, I decided to become an Annual Member. This subscription has quickly become my favorite subscription box, and I don't plan on cancelling. I've had great Customer Service most of the time, except for this one Rep that went rogue last year, and made my account a mess! To the point where my account got cancelled. Thankfully, I was able to reach decent and kind Supervisor, and she helped me activate my account, and fix the issues this rep had caused. Now, being Annual Member has more perks! We get to choose every item in our box! The items in the box are for everyone, and It has a little of everything! In my opinion, the only flaw they have is shipping carriers. They've been using Lasership, and Pitney Bowes for some boxes, instead of FedEx for every box, and the inconsistency shows. But to be frank, FFF is one of the best sub boxes out there! ❤ï��❤ï��❤ï��

Great subscription box! It is substantial enough to be satisfied until the next shipment arrives. I gift some of my items or select them specifically for such, so I have not tried everything I have received. However, what I have samples personally, I either like enough to find again or re-order on site. Otherwise the product was nice to try and I use it, but I'm not running "to the shelf" for it. A couple of items have been unavailable or not shipped, that is resolved timely, and only one item has arrived damage. That was handled very well, I am waiting forbthe replacement now. In my opinion after a year of service, this company has brought it and brought it well. I will most likely continue to subscribe, as long as it's in my budget. I am a new mom 👶 this year! So blessed, so we will see. She brings me more joy than any subscription, but I wouldn't cry to have the ability to keep FFF too! Thank you for all the hard work and dedication 🙏 👏 💜 Please continue to work your magic, so we can continue to enjoy $100.00's worth of Fabulously, Fit, Fun moving forward!

I left a lengthy and glowing review for the FabFitFun Customer Care Department -for Viea in particular- for helping me when I had a problem with an order. She handled the situation and was both knowledgeable and efficient about how to remedy the situation very quickly. I stress the very quickly because it is not usually very fast when you have to go through an online customer service department to have your problem handled by the company. I actually dread it when I have to do that; but not with FabFitFun. I've had 3 interactions with the Customer Care Department for FabFitFun, and each time was pleasantly surprised by how fast and easy it was to have my problem dealt with to my complete satisfaction. Usually it is the department that is the least appreciated for any company, but FFF Customer Care is the very best of any I have ever had to deal with in more then 3 decades of being a consumer. The entire company is absolutely the best company of them all -of both online and traditional stores- and I always enjoy shopping on their website and am absolutely thrilled with everything I buy there! Thank you FabFitFun for your excellence in every area of retail sales!

Excellent customer service. I was accidentally sent the wrong box. I was bummed because it had sat in decontamination for 10 days and when I finally opened it, it was wrong with 2 products missing. I was surprised at how fast and easy it was to get an actual human being, and that human being knew exactly what he was doing! He was also able to remedy the issue! I was pretty excited with the fact this got fixed so fast since I can't even get a human being at Verizon to help me with my phone activation due to the pandemic. FabFitFun though, they had a person! He was very helpful! The service is usually pretty great and I've been a member for a pretty long time. They have pretty good brands and some awesome sales too. The merchandise for the price is really a great deal. They have member-only sales and I've not been disappointed with those sales yet. The stuff does sell out fast though, and they allow you to learn about new brands. All their brands seem to be ethical too which is peace of mind. They also have the opportunity to donate to good causes during the sales. It seems like a small donation but on the accumulative basis, it makes a great positive change. Then they have the FFF community too. Sharing anything from recipes to book chat to discussions about anything under the sun like beauty and health. The community is a great space to just hang out.

I was perusing the review before mine by MC... obviously they aren't reviewing the same subscription or they'd know the prices of the boxes, frequency of shipment, and what kind of products are inside a box. All of which they answered with details that don't match Fabfitfun. For the most part I have had an excellent experience with the company, customer service, I am more than happy with the value of the products and the discounts I receive for being a member. It's actually a genius business model which I would love to emulate someday. You receive a seasonal box that you customize from preselected items including a bit of everything from makeup to kitchen products. All of it is high end brands and new products that you would pay upwards of $300 retail, the box is $54.99 with a discount if you pay an annual subscription (plus if you are annual you can customize sooner and I believe all 7-8 products instead of seasonal which waits until annual picks and can customize 3-5, i might have my item count a bit off). I will say I've had my share of experiences with their customer service, due to my mistake or theirs, but they have resolved the issues to my satisfaction almost always. Most times if a mistake is made they ship out the item to replace the wrong one and don't even want anything sent back. I have gotten free items for my troubles every time they have sent something wrong. The only things I would say are if you want to cancel, like any subscription, make sure it goes through. They are not to happy about refunding a box if it's already in billing process but have offered me steep discounts or items if I was unhappy (I had covid and forgot customizations, so I didn't really want the items). Overall I think they are a great company and I am very happy with my subscription. I canceled all but their box to save money. They have great sales on the brands in the boxes that are 50-80% off usually so I still spend too much with them. *le sigh 😁

Even though it took a long time to get a response from FFF through the live chat option (I had actually given up and closed the window on my computer), Zakey emailed me as soon as he could (which was only about 15 minutes later), apologizing for my issue and offering to help, asking me for pictures and the packing slip with regard to the defective product I had received in the most recent Edit Sale. I replied to the email and provided what was asked of me. Then, when I went back online, I actually saw the messages from Zakey that he had sent but that I had missed. I re-engaged in the chat and He IMMEDIATELY responded, thanking me for sending the photos (which meant was ready to help even though I had closed my browser), and we picked right back up in the chat and Zakey helped me out in the best ways he possibly could. In fact, he went above and beyond by issuing me a credit for the defective item, because the brand was not offering replacements. He even went further to offer me a decent amount of credit to help remedy a situation I had long ago with two prior items I had purchased in prior boxes which were both defective out of the box (but about which I did not end up contacting FFF for whatever reason). While Zakey did not offer me a full refund for these items, he did offer me a $15 credit (which I thought was extremely generous because, while each item was likely a bit - but not much - above $15 each, they were both WAY outside the return/replacement deadline). . I really appreciated this offer, and it reminded me of how amazing FFF's customer service really is. You really do have an amazing group of service reps & I truly hope you do not change your policies (and keep hiring same)! While your reps are generous in helping customers, I hope you do not think you are losing money! I'm fat, you are gaining customer loyalty, which is PRICELESS! Thanks again for a truly wonderful experience! Zakey needs promotion & should be training your service team!

I canceled service in November immediately after being charged annual subscription fee. I was never reminded of the pending renewal as most legitimate companies do. Upon canceling, customer service promised me a refund, which I never received. I also never received a box for that quarter. I just received a box for the second quarter, full of the worst items- and contacted customer service again and was again promised a refund. Again I did not receive the refund.

I received an email from FabFitFun that if I reactivated my account with them I could customize my box & also receive $125.00 in extra goodies. So I paid $200.00 (they make you pay first) then went to pick my products & apparently it was too late to pick. (They failed to mention this part to me) So I paid $200 for stuff that I do not even want. When I called customer service they were HORRIBLE! I was bluntly told too bad and that there was nothing they could do about it. I feel totally scammed

Back in the fall 2021 box I was going to order so I went through and chose items and extras to pay for and put card number in. However decided to wait and see if I remember wanted it due to financial issues. Then it was actually ordered automatically and sent. But I had already moved. Then there was another box sent to the address on file and I never received anything from these two boxes. So please refund all orders from 2021 and cancel subscription please and thank you.

I originally singed up in January 2021, but cancelled the Annual membership after my second fabfitfun box in the summer of 2021. Here it is Febuary 2022 and I am still being charged for another Annual membership. Why did I have to click through 5 "are you sure you want to cancel" buttons and still get charged? Why also was there was no reminder for said upcoming charges? There is no one who will answer my query, and no contact information listed on their website. The chat function is non existent because there is no one but the bot to talk to. Terrible customer service and 100% do not recommend this company.

No one at your company has responded to me or helped me. this is the worst customer service of any company I've ever been affiliated with. It's disrespectful and rude to ignore Loyal customers. I was corresponding with Heather and she has ignored me over a week! I've had broken and expired items and I am furious. I WANT A $30 REFUND TO MY CREDIT CARD PLEASE AND THEN CANCEL MY MEMBERSHIP IMMEDIATELY!

Someone please respond to this email immediately as I have been ignore for over week now

I am filing this complaint because 2 items was not in my box ; Rodial Pink Eye Lifting Serum and the Cali Cosmetics Bath Gel. I paid for the items I just want to make sure I receive the items. I feel that I have problems with my items that I order, I pay seasonal and even though I am "paying more" for my box, I feel like I get treated differently and that should not be the case. I can't afford to pay that much money up front. My daughter (whom I got to join and she paid for the year up front, which I never got credit for) She got samples and I never get samples. WHY? Like I said I'm paying MORE and 2 of my items were not in the box let alone having any samples.

You recently drafted my account for $189 this is Letitia Wallace and I had the initial box for $39.99 sent to my daughter Alyssa Windsor in Casselberry Florida now you've come back and drafted my account for $189 and I now have no grocery money I need you to replace that money I have canceled my subscription please replace the money back into my account how will I eat and feed my children?!
Please please return my funds. Thank you
Leticia Wallace/Alyssa Windsor

I am an annual member and was billed on may 12 and a manager said they completely forgot about my box, he was going to look into it and never called back and still after calling, waiting hours on the phone to be hung up on because customer service is just a bunch of liars that don't want to do there jobs and why try and help a devoted customer ? This happed back in winter and they said it will never happen again and I still never received my mystery bundle but after three months I was exhausted and they finally shipped my 550$ order, now this time I spend 300$ i again don't get to enjoy my summer box as it will probably never arrive since my one person at this unethical company will just HELP ME ! Not one ! I want to scream at this point second time I am treated like this.

Dec. 1 2020 I purchased the annual membership for my daughter as a Christmas gift. Her confirmation letter said it would be $179. My checking account was charged $246.47. I filed a dispute with my bank, and FFF refunded $14.04. She was sent the Winter box, and the special box that was a gift for signing up for the annual membership. SHE HAS NOT RECEIVED ANYTHING SINCE! I tried to get my money back from the bank, but they said your claims department denied it because it is beyond the 65 day legal period. If the boxes are supposed to be quarterly boxes, there is no way anyone could file a claim, because they wouldn't be expecting another box until after the 65 days. I want something done to resolve this situation before I pursue legal action, along with internet postings of this scam.

I chatted with customer support because an item is missing from my box. It was not an add-on; it was supposed to be in my Spring 2021 box. This customer service agent Icah C. says, "As I checked, I can confirm that the Joy Dravecky Adjustable Chloe Ring is included in your Add-ons items and will be ship together with your Spring 2021 box."

What? It's not an add-on, first of all. Second, it was not in the box. That's literally my issue. Then they say, "Add-on will be ship together with your Spring 2021 box. Rest assured that the item will be ship to your doorstep." The grammar is terrible and also IT IS NOT AN ADD-ON. Nor did it arrive with my Spring 2021 box. I am repeating myself. Then they say, "As I have checked, the only Add-on that will be ship separately is the Almost Famous Rose Gold Lash Lifter 3pc Eye Care Kit. Your additional choice which is Joy Dravecky Adjustable Chloe Ring will be ship together with your Spring 2021 box." So now they're saying it is NOT an add-on, but again IT ISN'T IN THE BOX. I am getting so angry because this should have been a 3-minute chat and now we're on 20-25 minutes of them saying different things and still not giving me anything that makes sense. So I asked if it's shipping separately from the Spring Box even though my account says it was part of the box? They say, "I understand. [GOOD but it was a QUESTION] It could be that the item was missing [YES IT IS MISSING! THAT IS WHAT I'M SAYING] which is why you have not receive it. [bad grammar] It should be shipped with your Spring 2021 box. [I KNOW, THAT IS WHAT I SAID.]

OMFG. I didn't type the snarky stuff inserted above, but this is what I was thinking. This person has no right working as a customer support agent. I'm getting ripped off and can't get a resolution, and meanwhile, I'm having heart palpitations out of irritation.

I am complaining about box add ons and me not receiving them or my style box that I payed the 20 styling fee. Or how invoices look dubed for instance I payed for marshmallow blanket then there a crs order the same day for 0 $ but funny because I only remember ordering one receiving one. I am a yearly active member
Also I can't log into my [protected]@gmail.com account still haven't received that box it got sent to the wrong address washington im in chino ca can y'all please call me its annoying that I haven't been able to give my sister her kate spade lil camera pures for her birthday so she can shut the [censored] up cuz I ain't no lie. The invoice says ships with order with my winter box that I paid for with other addons for the winter box it says paid then past due but how cuz I ain't got nothing of the addons I payed for now it says failed like idk but its annoying my doggies didn't get their toys or bed they bark barking omg wtf
And my damn fiance winner bbw [censored] didn't get his wallet or other [censored] I ordered because someone is internally changing the invoices when my fidelity account is paying them in full

I was charged 190.78 in october and never heard from the company again or received anything (not even a confirmation email) from them. When I login to the website, none of the links work. I've been contacting customer service for 2 weeks now. First, they will not answer my simple questions - 1. Why was I not given the opportunity to customize my box (which I paid extra to have the most customization) 2. What is the tracking information for the box that the website says was sent? 3. What was in the box. In over 3 hours of dealing with customer service, they have not given me an answer to any of them. Customer service reps seem to know nothing, avoid answering questions and take forever to respond. One representative actually hung up on me as soon as I asked to speak to a manager. I have requested to speak to a manager with 4 different customer service representatives, each has told me that I cannot. I asked for a phone number, email address or physical address for their corporate office to lodge a complaint, they refuse to provide it. Each representative has promised to send a message to the supervisors and have someone contact me but no one has. This company is a scam. Took my money, never sent anything as is evasive with any questions.

My credit card was charged in August 27th 2020 for a fall seasonal box. It is now September 30th and we still have not received the box. The first box they said they shipped shows a tracking of being stuck in Clinton pa. After it sat there for over a week I contacted FabFitFun fun. You said they would be sending a replacement. I now see that the shipping label was printed for the new box 5 days ago but there has been no movement of the package. I called customer service. After being disconnected 5 different times before my call actually went through to an agent I was told to be be "patient" the package is not lost and will come within another 2 weeks. This agent was not only extremely rude, but also sat in silence to my questions/requests regarding expedited shipping or a refund. and then hung up on me. You have had my money for a month I want our merchandise or a refund! Terrible terrible service.

After Amir for no reason what so ever cancelled my subscription then I called and spoke with Valerie, who then corrected Amirs mistake and though emails, took my order for the Fall box cause she couldn't take it over the phone, What arrived was some poorly scrapped together junk from past seasons ! I am so mad! how dare you send me that generic [censored] box full of last season and last years stuff and charge me for it! And ever included one item from the Fall box nor the things I asked for that you, yourself asked me to pick out...dont you dare even try and send me that garage [censored] stuff and not even include a presentation worthy of pathetic attempt at a badly wrapped gift box.. you include stuff from seasons before that I already purchased showing the lack of effort put into putting this box together.. I beyond pissed off, .. I have been with you for years now and this is the kind of of treatment I am expected to receive? Seriously... DO NOT EVER attempt such a disgraceful, thoughtless and reckless idea again... you never know who the people you send stuff to are affiliated with. this was my letter to her and to you now. Only wish I wouldve taked pics of the box itself with its brown paper etc, ,

This company charged my MasterCard $1500 US and what did they send me .. nothing ... supervisor explains that 8 other boxes sent to my address and that this was a mistake and I would be credited the full amount including the year before.
This is how misleading they are.. if you received an email and just out hearts on the ones you would like to save and look at on a later date.. and there is no cart. No cash out . They just charge you.
There emails go into my spam. Because I don't want to purchase anything. But I find out know, that even though I didn't cash out or pay on that email
It was purchased without my knowledge
I have filed a complaint on this company and noticed there was 500 other victims with all different amounts charged to them and they as filed complaints on the BBB.
I have canceled my subscription 3 years ago changed my credit card number 3 times. And this company go out of there way to also let me know that other
Boxes including last years were also charged so now I have to go through all my statements. But they have told me all of the purchases. The reason I canceled this subscription was because I live in a triplex.. neighbourhood is always getting new Tentent's. If my card didn't decline on me 3 weeks ago when I was getting milf for my kids. I would of not noticed... this is so dishonest and scamming people like me and also the 500 other complaints. Some of the bad reviews from people getting scammed were all told that they don't take returns. Even if your complaints were valid. Some people boxes were getting stolen and still this big company making millions stayed there is no return policy. I have contacted my MasterCard company and have filed a huge complaint. EVEN MY CREDIT CARD and said they were FULLY AWARE OF THESE ISSUE . Ever single person is reporting fraud and non refund returns, misleading emails, subscription being re-authorized without customers knowing and large amounts of money taken monthly. PLEASE DO NOT BUY FROM FAB FIT FUN. Check your statements.
When I contacted them and then again a week later and finally got a response.. was they would give me a full refund including the 8 boxes which they notified me and the years before. Promised that they would take care of this matter. BUT WANTED ME TO CANCEL THE COMPLAINT FROM THE BBB MASTERCARD. WELL... I told them I would ... but I new something didn't feel right .. days and days later.
I called again .. and they informed me that there was not gonna be a refund. THANK GOODNESS I DID NOT CANCEL MY COMPLAINT WITH MY CREDIT CARD. They even had the full to say ... we haven't heard from your bank or anything one else.. so we have closed this dispute and you get nothing. So I email the first conversation that we had, the one that they said this was there fault and that this would be taken care of. So now I have everyone involved for everything
I have read that it was very sneaky of fab fit fun to write these emails that we're going into my spam that occasionally one popped up and putting hearts on a picture of maybe something interesting with no card no cash out nothing not even asking for a credit card number they had no permission and charged me $1500 US buyer beware this matter has not been resolved it is still in dispute 500 other complaints buyer beware do not buy from this company it is a scam it's misleading and they're liars

was excited to try this service and received a $200 gift code for Xmas. a 1 year subscription was $179.99. When trying to use the code online, I was asked to enter credit card information. I didn't want to enter my cc since I had more than enough gift money to cover the year, but I was unable to process the transaction without it. So I called the customer service line. They would not allow me to use the $200 without taking my CC info. They said that if I wanted, I could give them the info, and then cancel the subscription immediately, but I HAD to give the CC info to them in order to cash in on the gift code. DOES THIS MAKE ANY SENSE? Why should I have to give my cc information for something that is already fully paid for. They stated it is a subscription service and they need to be able to charge me when the gift card runs out. I say you just stop sending product when the gift card runs out! I asked to speak to a manager and they gave me the runaround saying they were all busy, they would say the same thing, they are on the other line, etc etc, and then when I persisted suddenly they had all left for the day but they would "call me back." I would NOT recommend this service to anyone. I'm actually going to call my friend and have her call and cancel the gift card and get her money back. I tried to cancel it myself on her behalf on the phone but they needed her cc number also...as if I would have her cc number. Terrible company and terrible exeperience.

I am missing the following items from the December 5, 2019-Black Friday - Cyber Monday 2019: ISH Nail File Trio 1 $5.00 and the ISH Smoky Duo1$10.00. I have also NOT received anything from the Invoice #[protected] Invoice Date: November 29, 2019 Fall sale. Most of the items I ordered were to be Christmas gifts. Please don't give me the same run around as last time just send me my items ASAP or refund my money. Thank you; Kimber McVicker [protected]

I never signed up for this service. I only filled out the questionnaire & was charged $20 for the service. I emailed & immediately got a refund & cancellation of the box. Well, a month later I get an email saying my box is shipping. I emailed again, c/s responded right away & said not to worry, I won't be charged. Well, $190 charge later & several emails to c/s & no response. I Am. Pissed.

I finally got my fall box that was shipped on September 5. It's Now September 21. I had to go to the post office to pick it up even though I have had boxes delivered here before. My address was not correct on the label.
I was excited to try my Amika ceramic styler, unfortunately I didn't get one even though I had picked it! Instead I got the mystery pick which was another foot treatment and cleanser.😡
I want to cancel my subscription.

Coleen Jensen
Fremont, Nebraska

I never got notified when to pick my selections for my box.. I am very unhappy with the selections. I would have never picked these items. I am super disappointed with my fall box. I even tried to call and make my selections and they told me the selection time was over, I was never notified. I had to go to the website and saw the choice option was closed. I am very unhappy with my fall box choices. Its unfortunate I'm in this contract. I will not be telling people to join this and I plan on writing terrible reviews. I spend good money and I'm disappointed.

Candace Geiser
[protected]

I hope someone contacts me. I got my box tonight after I got off work.. I was excited to see the box and was terribly disappointed.