FabFitFun
reviews and complaints

I just received my fall box and was really excited to wear the BaubleBar ear climber earrings. I successfully put one pair in and was putting the other earring in when it broke. The part that goes in your ear (straight metal part) broke off the earring part. I am disappointed in the quality of the earrings because they broke so easily when I was gently putting them into my ear. Is there something else equivalent I can have in it's place because I don't trust the quality if I were to get another pair.

This is ridiculous that I message this company to let you now I'm moving and I need my box sent somewhere else and then when I call they let me know that they can not change my address and my box gets sent to my old address and just to top it off it will take the company a month to send me a new one this is a joke and should not be happening and when the company sends it to the wrong address they should have a new one come in ASAP not when they have a chance and to top it off be like sorry not all the products you ordered will be in the box not even for the ones you payed extra for

On aug 2, 2019 my friend "gifted" me with a box with the stipulation being that I pay $5 for shipping. I would get the "free" box then afterwards be charged unless I canceled the subscription. I never received a box but got a charge for the next box ($53.49) in 8/24. I spent 10 minutes trying to figure out how to contact them and finally googled a number for customer service. I call and am connected to someone I can barely understand. I am told that "oh, your box should have gotten there in 2 weeks so you would have time to cancel if you didn't want the subscription". Yeah right...
She explains that it's such a mystery as to why I haven't received the "trial" box but how much she "understands". The whole time I'm on the phone it sounds like she's in the middle of a frat party on her end. When I mention the noise she just stumbles over and apology so God only knows what's going on there. Anyway, I demanded a refund and am supposedly getting one-we'll see. And apparently my "free" box is on its way. What a crock!

Got my first box tried things on kept 1 shirt and sent everything back the very next day! On july 30th my credit card was charged $230.26! Well holy hell that is one expensive shirt! Sent 3 emails did a chat and now have called no one seem to be able to help me! Guess I will start spreading the word that the style box is a rip off and start posting reviews. I'm in customer service and this is unacceptable! No one has reached out to me just a generic email saying they're busy and will contact me within 24 hours this was tuesday it's now friday a6:15 pm

I ordered these at the beginning of July. I was charged for them but never received them. I haven't gotten any notice they have been shipped or that they are working on it. It shouldn't take that long.

Now I am getting e mails for the fall box. Shouldn't I get my summer stuff before the fall stuff?

If my order isn't going to be filled I want a refund.

JoLene Bartels

Here is the chat I had with them 7/25/19:
I ordered my box 2 months ago, when will it be here? you guys were sending me a second one since you messed up my shipping address when you sent the first one.
Chat started
Support TeamDue to an increased number of support requests, our reply time is taking longer than usual. We will get to your request as soon as we can. Feel free to leave us your name, email and concern and we will follow up via email. As a reminder the first fall billing date is in August 7.
Kourtney A joined the chat
Kourtney AHi there!
rachelle And now I come on this website and it says "Looks like you won't be getting this box!"
Kourtney AI just need to pull up your account to check on this for you. Could you please verify your name and email address for me?
(info deleted)
Kourtney AThank you! Let me check. One moment, please.
rachelle Are you still checking my account
Kourtney AYes!
Thanks for waiting.
After checking here, I can see here that the replacement order for your Summer box is now being processed.
rachelle thats what i keep hearing. what does that mean exactly? When am I getting my box? Its WAY over due, over 2 months
I think I have been more than patient and still getting the "its processing' is ridiculous.
Kourtney AWe don't have a specific date on when it will be shipped, however, Once it ships out you will receive an email confirmation with the full tracking details.
I sincerely apologize for what happened.
rachelle This is unacceptable. I will NEVER do business with you guys again, it was your problem the shipping got messed up the first time, not me, my address hasn't changed in years. But instead of quickly correcting the issue and making it right, you make me wait ANOTHER month just to hear you have no idea what your own company is doing with the product I already paid for? I paid you plenty of money for the product and this is the worst customer service! I will be posting this whole conversation and what has happened all over my social media accounts. Its horrible service!
(After getting on the phone with them, they wont give me a refund cause its sitting in the warehouse but still cant tell me when it will be shipping!)

I ordered my box on July 1, I have been patiently waiting for it to be shipped. As I keep checking my FabFitFun app it's still it is awaiting shipment . What is the problem? I was supposed to receive the summer box, and summer is almost over! I was looking forward to trying the box, as this is my first subscription to something of this manner, but this experience is absurd.

Everything I read said my box would be shipped in June here we are in July and still no box or ship date. I pats for the year and I have to wait 2 months with no shipment. What's the deal either ship the summer box or refund all my money. I think I have been more than Patient waiting for this box. I understand and sometimes you get behind but this is two months and I am a member that has paid for the full year not just one box at a time that should take precedence over all others. Please get this resolved as quickly as possible I've tried calling the number but I'm put on hold for hours at a time which is also ridiculous. Thank you.

I had recently got the purple clay mask in my summer box and when I tried it for the first time it burnt my skin. My skin is way too sensitive for that product therefore I can't use it. I was hoping if there is a way I can send that product back and give me another substitution for it. I know there was a setting spray with spf in the summer box, that I was interested in.

Things that Bob has taken ungodly amounts of money from me promise me discounts that I have never received taking credits from me but we're not supposed to be taken for other issues that I had from not receiving my box or not receiving emails back explaining what was going on when I paid $200 up front! Customer service takes days to get back to you but since they even want to respond to you! But I'm asking what lawyer or company that use so my lawyer can contact their lawyer because I'm now $600 in debt from them taking money out of my account not applying the discount and everytime I emailed them they rather take the money then email me back explaining what's going on! Worst company I've ever ordered from I will never send them another dime I will never order another box this company is a fraud they will take your money and take your money and take your money and never tell you what it's for and then the promise discounts and credits that are applied those straight take that and then tell you that you're the dumb one! I ordered a closed box from some fabfitfun was supposed to get a 25% off discount never received the discount they took a $50 credit for messing up all my boxes this year when I had just got that credit and just got that fixed I've already paid them to $40 payments for these clothes boxes only 20 of it was applied here are some photos.. I was supposed to have a $50 credit and two payments for clothes with are supposed to be applied and never revived the 25% as promised! So over this company!

They sell this as a seasonal Subscription but their summer box comes out whenever summer is 2/3 over and there went your box comes out whenever winter is 2/3 over in their spring and fall are the same way so if you want to get a beach towel you're going to get it whenever summers almost over...
It sounds like I need idea but they send them out too late.
When I called to ask if I could change my order since I realized it would be coming after all of my seasonal outings were over they said no.

Ordered the 2019 spring box and waited a whole month and a half since the site says they wait a certain time to send... never got it. Called customer care and they said they would resend it but didn't even entertain the idea of maybe rushing it to make up for their ridiculous delay. I mean, I had already paid for the shipping once. Its almost June and still have not received said box, although site says "sent/delivered." I called again and they offered me the editors box which I don't even know what it contains. I didn't even want to chance it a 3rd time so I declined and asked for a full refund since it's ridiculous how after almost 5mos I still have not seen the box and they were quick to charge me within minutes of me ordering it... back in January and again in March. Its very unfortunate because I was really excited to see what I had picked! Fingers crossed they actually refund me.

i subscribed and paid for a spring 2019 box and after 2 weeks of asking about it they finally tell me that I'm not getting it. so they try to offer me the summer box which i am already getting, even tho it's crap, and then tried to offer me the spring editor box which i already got and was crap.
i am in Canada and pay exchange etc so i paid about $55 for the order. i got back $37. they are cheap [censored] and i think they should've offered me something for free and given back all my money.

I am at the bank right now, the bank manager told me I never recieved a refund for add ons i accidentally purchased. I had spoken to FFF's customer service previously and they stated they would refund me but they kept the charges. My bank told me to file a fraud charge and dispute it and to cancel my subscription. This is a warning to others that they will lie in customer service and not refund you. Very shady! Super upsetting since they are so popular but my bank said any business that lies like that is a fraud and to cancel immediately. Now i have a new card and it is blocked on their website. This is so crazy 😱😱

I had a subscription with this company for around a year and a half, with no problems, until I received the wrong Spring 2019 box. Upon receiving this mistake, I first asked for a first replacement order for the actual items I customized for. Customer service went ahead and processed it, but again the WRONG items showed up. I called customer service again to insure that I would receive the items I CUSTOMIZED FOR. Customer service insured me again that I would receive them. Upon waiting for 2 weeks, I still hadn't heard anything about this second replacement order, for which I called customer service again. They insured me that it was just waiting to be shipped. I waited another week and decided to call back and check. Turned out, one of the items on this second replacement order went out of stock, for which no one on the customer service team though to notify me. Thus, I had to choose another item. Once I chose this item, I waited again for another week and a half and did not hear from anyone about this order, even though it was categorized as urgent.

I decided to cancel my subscription because of my horrible experience with customer service. When I called to cancel, I asked customer service to send me a confirmation email that I would receive my replacement order despite the fact that I canceled my membership. I did not receive said email or a confirmation that I canceled my subscription. Thus, I called again, and turns out THEY DID NOT CANCEL MY MEMBERSHIP THE FIRST TIME.

All in all, this company CANNOT be trusted, and has one of the most horrible customer service teams I've ever dealt with.

I had an issue with FabFitFun taking my money without asking. I was looking into how much an annual subscription was and I clicked on upgrade and was charged $199, after I had already paid $49 for the 2018 winter box. I called right away when I realized what happened and they would not refund me the money. That's not cool. I cancelled my subscription right away. Now, through my account I cannot select what goes in my box because I'm not receiving the emails. I have enjoyed what I've gotten but this is a racket. If this company had great customer service they would have refunded my money. Extremely disappointed and won't be recommending this to anyone.

I am...-even more so now. After finding out that my body oil is out until mid may and the earrings until late may early june... Now this... I asked simply-why didn't the items that were not an issue get sent out weeks ago? This is my 4th attempt to get an answer to that and some consideration on this subject. Shipping is the worst thing about this company-we have all this chaos with countdown to the sale-till it's over-will you get the stuff you want-stalking the page so that you do-then you do... And you don't get it until 1mos after-and I get to do it all over again in a few days before my other stuff even arrives?! I want all the items I paid for... Period... I will wait for them if I need to-but it's pretty cheeky to 1-think simply refunding an item-that item has certainly cost us way more than that just in all the wait/emails... That's not respecting your customers - 2: send other people's orders out that have not paid the upcharge to get perks-I haven't got one perk since upgrading-everything I have received has been compensating (poorly) for a negative experience or situation... The repeated verbiage is "this is not the experience we want for our customers..." then I guess why does it continue to happen-why isn't it getting better? Because customer service doesn't listen-customer service just skins and sends back standard copy and paste... I have had 7 people join from me (you won't see record for all of them because 4 of them joined when they could get the box for like $25/30 - extra discounted anyways somewhere other than my referral link) why wouldn't I - pre paid annual member not have access to the best codes & unlimited $5 welcome boxes? But another way for me to miss out on "perks" i'm told to have... My mom is quarterly - she got her stuff 2 weeks ago-you have taken so much of your customers time-that tbh we may be paying more for the product because our time is worth something... I will also be sending this message and/or bcc: to someone above copy paste drone speak... I'm really in need of some genuine replies - genuine.
Respectfully
Jenn

I wanted to write to let you know about my negative experience with your company and my disappointment. I have been a member of fabfitfun in the past and was always very happy with your service. Due to financial stressors, I deactivated my membership after my annual subscription was up. However, after seeing the spring box spoilers, I got so excited and was able to order the spring box (seasonal). Somehow, after I ordered the seasonal spring box, I was mistakenly upgraded to the annual membership. That should not have occurred. And I quickly got online with customer service last night to rectify the situation. However, after that text exchange with customer service, my bank account was charged first $191.91 for an annual subscription and then an additional $53.30 for the seasonal box. As a result, my checking account went into overdraft and I was charged twice for overdraft fees ($38 and another $38.) so not only was I mistakenly charged $191.91 first, which should never happened and I was charged an overdraft fee - I was then again charged an additional $53.30 for the spring box. And I was forced to get in touch with customer service twice last night, because the first representative refunded me the wrong amount, which made no sense how this person came up with the amount refunded. This morning, my bank penalized me with 2 overdraft fees of $38x2. And that would not have happened if fabfitfun had just charged me what I originally requested, the spring/seasonal box! Instead you charged the $191.91, which put me in overdraft because I did not have the funds to cover that amount. When I contacted my bank they refuse to override the overdraft fees because this was not the banks error. So this morning, I spoke with a manager in the philippines who said she would refund both the $191.91 and the $53.30, but that she did not know if fabfitfun would pay the overdraft fees.in addition to refunding me a total of $245, 41 for both subscriptions, I am asking for fabfitfun to also pay the two overdraft fees of $76 to my bank. I am very saddened by this situation. I am in the negative on my checking account and really need this situation rectified with my bank as soon as possible - today. I have no funds and need this fixed. I am also very disappointed that I will not get to enjoy the spring box, as I was very excited and was treating myself to it because I could afford the $53.30. Now because of this mess, I won't get to enjoy the spring box and that saddens me greatly. I was always very happy in the past with your services and had intended to resume my annual membership once things eased up for me financially. I have referred several friends, who have also ordered annual memberships after seeing how happy I was with your service. Kindly, help me by getting in touch with my bank as soon as possible, and not only refunding the $245.41 but also paying the $76 overdraft fees I incurred. My bank is oceanfirst and their phone number is [protected]. My name is kim zaretsky and the email you have on file is the one I am writing you on : [protected]@ncs-nj.org. My phone number is [protected]. I would appreciate someone getting back to me from the u.S. Office, not the philippines to let me know that this situation has been rectified.

I ordered the FABFIT Winter Box in plenty of time for Christmas. They shipped it out on December 3rd and the boxed got returned due to a missing suite number - which was not my fault. I called and talked with someone and they said they would expedite it. It has been 2 weeks and Christmas is 4 days away and have not received any information on the shipping. I've talked with now five folks over the 2 weeks with broken promises of it being shipped via expedite. Keefer, Lucy, Ben and 2 others. Lucy came back and sent me an email apologizing stating It was expedited and a $15 credit on my next box. I am so disappointed, and they keep telling me they are expediting it and yet nothing. I feel like they are lying to me, and I paid for an annual subscription and am about ready to call my credit card. I just hung up with Ben and now they are telling me that label has been created but it takes 5 to 6 business days before they actually ship it out and provide a tracking number so, not arriving like they said by Christmas. But Ben assured me that I would have tracking info by Monday or I should call back on Monday. We shall see, highly disappointed and will be canceling the subscription as well as if things don't happen calling my credit card and filing a complaint as well. Then filing with the BBB.

Beware all

She already has a subscription and I had already promised my 3 starter boxes to 3 other people. She used her email [protected]@hotmail.com but it wouldn't let her so she used a fake email with my login to get another free one, using the email [protected]@gmail.com to scam both of us to get another free one. I want her removed and the free box to her cancelled and another one given to me so I can give it to the girl I promised it to. I'm so very upset. Please take care of this. It's her husbands email and she asked me to do it but I refused so she did it herself. Please take care of this and let me know so I can add my friend instead? Thank you.

Anna Christensen