First Abu Dhabi Bank [FAB]
reviews and complaints

Blocking your account without any prior communication!

FAB has blocked my account saying that KYC info needs updation! Common sense says

"You inform your client well ahead to update KYC details to ensure continuity of service"

When it comes to FAB, they block you and they will not inform you and when you check with the call center they don't have any idea

Only after several attempts you will understand why you account is blocked!

Meanwhile you will not be able to support you family (you are not able to withdraw your own money, or write a cheque so you can be assure while banking with FAB you & your family will have a lot of sufferings

The strange thing is you can still deposit cheques into your account and you can also use your credit card

Do not miss this beautiful experience that you can have while banking with FAB

Hurry up... Open account and enjoy a beautiful life

Long Live FAB, Long Live FAB procedures, GOD BLESS FAB

I had 2 NBAD credit cards with numbers [protected] and [protected] and during the buy out of the loan with FGB, I've also closed both the NBAD credit cards and received a clearance letter from FAB. However, during my recent inquiry with Al Etihad Credit Bureau (AECB), the report shows that one of the credit cards is still active with a balance payment of AED 6, 655. I've immediately called FAB Customer Care and demanded an explanation and they asked to send an email explaining the same. I've immediately sent an email to them on 21 Aug 2020 and numerous follow-up emails later with no response at all. Their customer care numbers doesn't work at all. I was holding a call for 45 mins on day without any response. Finally I resorted to file a complaint here hoping to get my issue resolved.
I request you to kindly clarify why the credit card is still active and showing a balance payment for the month of Nov, 2018 while I've received a clearance letter from FAB. Your early response will be highly appreciated.

I have been an nbad customer since july 2016, and did not change my debit card evenafter it becam fab, and the card worked normally.
Last saturday, it stopped working, and I contacted fab who stopped it immediately and put in a request for a new fab debit card.
Today I received a phne call from fab, informing me that I cannot receive a new card as I do not have funds in that account!
I am employed by ministry of education formerly adek, and will receive my salary on the 27th august.
Furthermore, I have an existing loan and auto finance as well as a credit card with this bank!
Who decided that I do not need a card after seeing my almost zero bank balance?
[protected]

I have been a mortgage customer with them for the last 10 years, not missed a single payment. They increased my interest rate without informing me. They were so sneaky, they did not raise my instalment, instead, lowered the amount going towards the principal! SICK. When I asked them to revert the rate back, they said they cant and they wont! They said when I signed the document, they automatically had consent and they didnt need to fix it

Dears

I have done one transaction on 5 days before. 5000AED and 4000AED respectively. After complaining the 4000AED credited in my account and regarding the 5000AED they are playing with me. Before they told they will send the swift copy. But until now they didn't send any swift copy. Totally poor service in UAE and it is first time in my life from a reputed bank.

Hi, since 27 August 2020 there is issues going on with my credit card. Leaving the country soon. Lime I say I never call or ask the credit card department for installment plan. Suddenly fab come with 45000 from installment plan that I never and never request or ask. Since them credit card department and complaint department Don t care about this issues going on. They refused to answer or call since. The guy call me first day for few minutes. I ask him to call back after 30mn. Never call back again. Treating t Me like rubbish after all this time with FAB. no care at all. I never call or request installment plan. So if no solution on my issues. Please they have to inform me soon. Ready the open the case in court and my lawyer in France ready also to do his job. Fraud department should be investigated credit card department about this. Such credit card department staff don't deserve to serve the fab. no professional at all.complaint department also dt care. M consider like rubbish. No call no answer no news. Ready to bring them to the court if no solution. I need their call or answer that I can proceed to open case and inform my lawyer in France. Again such staff working and dealing with customers. Never call or ask credit card department for any installment plan. Need answer very soon as the treat me like rubbish after all this time with FAB. thxs daniel

Every time I call the call center average waiting during day hours is 90 minutes.
I have requested an EMI Defferal till 31 Dec 2020 & submitted the official document from Ministry of HR & Emitarisation, still not accepted.
On 5th/14th June I called in and the CSR miss communicated me I have received an deferral till 30 Sept 2020. Now I come to know that I have to pay by 31 July how can I pay without salary.
I have no defaults from the beginning of the loan contract.

Carl Kapadia / [protected]@hotmail.com / +[protected]

It's been a terrible experience is going on whit FAB. I am simply speechless and unable to understand how come they are acting as bank after this kind of shameless, worst ever customer care and lack of professionalism.

I believe no one has complained to the top level. Otherwise surviving in UAE with this kind of banking impossible. They are simply dead, not responding on call center even if you wait around an hour OR more. They will never give you a call back. Not responding emails properly, just sending scripted emails.

I don't know what to do further? Central Bank should take a notice immediately to ask them about this kind of unprofessional behavior and terrible customer care.

FAB is simply torture and endless pain!

I am using fab credit card past 2 year together with other banks card, but it's worst card and now they show their real face
They're asking Custamer for deferral 1 months for helping them for Covid situation and need to pay all together next month, and also they charging finance charges for it for next 2 months, do you think they are really helping and when I ask for reversel the charges 1 st months they avoided and 2 months say sorry 😐

It's so strange and stupidity and am going to close this card as soon as .

Sanish k usef

Dear Sir,

Card Holder Name : Visha D'souza

Service Request No. : SR13510120

Card No.: [protected]

I am holding FAB credit card and had a fraud transaction of USD 9000 in November after numerous followups through emails and calls my fraud amount was reversed in June statement after 7 months but the accumulated interest on this fraud amount was not reversed.

After submitting my dispute form I contacted FAB customer care and I was told to pay only the Purchase amount for all credit statements till the dispute is resolved and after resolution they will be reversing the total amount including interest however this was not the case.

Since then I have been chasing FAB but no one is even bothering to respond to my emails or give proper response on calls.

Their Collection department is continuously calling sending emails and text to me and harassing to make overdue payments when its not my mistake.

Regards,
Vishal D'souza

When I received an email and a WhatsApp from FAB collections department regarding my credit card repayments, I was informed to contact the person handling the account.I spoke to them and was informed to atleast pay the amount mentioned so that they may get approval for the settlement account. This has been ongoing since Nov 2019. I have asked for the interest charges to be waived, since I do not have a job. I have not received any assistance or understanding with regards to my credit card account. I have been scolded at by employers over the phone, insisting I make payment and when I told him I am unemployed, he told me it's not his problem.
FAB advertise to assist customers during this COVID period but their employers in the collections department are rude and unwilling to assist or even listen to the customer. This person who I have even spoke to put the phone down while I was speaking to them.

I have a Dubai First Credit Card ending with [protected] which is now taken over by First Abu Dhabi Bank. I have been asking for my previous credit card statements starting from October-2019 but it is not yet provided.

Case ID: CAS-89338-S4K8Y7

Regards,
Rajendra Singh Yadav
Phone: +[protected]

On 28 Oct 2019 I was a victim of credit card fraud. I phoned the FAB call center and completed and emailed a dispute form to atyourservice. The service from the fraud department (Tawreeq was my contact person) was unprofessional and communication and support non existent. At first the form was not completed correctly and my case was closed without informing me. They sent me 2 SMS's to inform me that they tried to call me, but I had no missed call on my phone history. I called the call center numerous times to ask the fraud department to contact me, but they never responded. Eventually after I asked the call center consultant to ask the manager to contact me. I received a phone call from Tawreeq. He informed me to fill in another dispute form, with the correct amount. I submitted another dispute form just to be informed after a while that my claim was rejected and he accused me that it is because I have lost my card and I must try to get the money back myself. I have not lost my credit card as I still have it in my possession today. I have a platinum card and I was assured of purchase protection of at least 2000 USD per year. I have sent a complaint to atyourservice on 26 April 2020 and up till today I had no response!
I have been a FAB client for many years and feel very disappointed with this treatment . I also feel very unsafe to use my credit card online because I have no protection from my bank. Therefore I want to lodge this complaint to have my case reviewed please. My case numbers were SR13127223 and SR12626216. Please find attached screenshots of my credit card statement of fraudulent transaction, dispute form and letter of complaint I sent to Atyourservice on 26 April.

Please advise if you need more information.

Regards
Rasheda Heij
Mobile: [protected]
Email: [protected]@yahoo.com

I had by far the worst experience banking with FAB. I left UAE almost four years ago and at that time requested the bank to close my account [protected]. Instead of closing my account, recently, FAB started to apply charges on my account for the services I never requested. Despite my attempts to stop those charges, numerous contacts with the call center, raising customer complaints (cas-55284-r0b8k7), submitting tons of document, account was never actually closed by the Bank. Now I am stock with the Bank account which I can not close, piling monthly fees for the services never requested, and the contact center which never answers.

Hi,

I got the Gem education credit card which is free for Life.

After receiving the card after I got the statement within 2 days with Credit sheild charges although I didn't requested for any credit shield at the time of applying it.

After that I complaint via email and I got a phone call where they assured me that these charges will be reversed but now I have received my current month statement in which they have applied non payment charges on last month credit sheild amount for which is very ridiculous action for me.

They are looting money for no reason my card is not activated till now how can they charge any amount on it.

I request to authorities to take action on it.

Raza Agha
[protected]@yahoo.com
[protected]

I'm trying to call the bank on +[protected] and [protected] since Wednesday 22-April-2020 but unfortunately, there is no response. I'm kept waiting from 17 minutes to 40 minutes. I also sent two emails but I only received an automated message.

I blocked my credit cards and yet the bank increased my credit limit after the blockage. I don't know how else to speak to someone at the bank.

I deposited settlement Cheque on 1/4/202 and today is 24/04/2020, 24 Long days still no hope. Customer service agent made mistake in typing credit card number, the main work for them is to enter the account details and amount, in that they made mistake means you know their standard. Am a Covid 19 positive patient and this is the time I need money very badly.

This is a buy out process and because of this DIB bank has not released the amount, and I have saw many Customer facing same problem. Why the higher authority of FAB is not taking the action Against the staff.

I strongly recommend to everyone not to use this bank

I processed my settlement cheque in Yas Mall Branch on March 7 and on March 11, I received an SMS stating that the closure of the card was processed. Now it's more than 1 month already but still there is no update or anything with the clearance letter. The bank even charged me more than the amount that supposed to be paid. I received only 2 calls from you but you only asked me if I received already the clearance letter which I didn't even received any SMS or update from your side. Do I need to report this to the authorities or get help from the media just to release my clearance letter? I keep on following up everyday but it seems no one is listening or working on it. I am facing a big financial crisis because of this delay. Please kindly issue already my clearance letter asap, that's all I need from you.

Eric Bioneda

My husband took a personal loan -insurance cover & EOSB collateral. He lost his job in June'19 due to cancer and passed away on 1st Dec. His EOSB was credited in Aug. From July we pleaded to the staff who called to enquire about default payment for a copy of insurance to see if critical illness is covered but they kept saying only death is covered as per insurance. At last after 1mnth i found out that ADNIC is the insurance providers & managed to get a copy of insurance from them. But even after sending several mails the collection dept claimed insurance only for the balance amount after deducting EOSB on 30 Nov (the previous day of demise as per bank statement but in Feb also the amount was shown as frozen balance amount in ac) thus denying our rights as per insurance. When we had an option to claim the outstanding amount from the date of his death. To cover up the error that happened from the collection dept regarding the claim amount, the showed as the internal transaction in statement as deducted EOSB the previous day & claimed only balance out. Thus we lost the chance to get the amount as per our policy and didnt get my 20yrs hard earned money of my husband too. I have not seen such insensitive & unprofessional group of staff till date in my life. Such a pathetic customer service, shocked to accept that such banks function in a country like UAE.

Received FAB sms for processing the buyout cheque (66700AED) from ADCB on 11 Apr 2020. Not yet received Clearance Letter.
AS FAB has charged comparatively higher amount for liability letter instead of 66, 700AED, I was forced to deposit a cheque with excess amount instead of 66, 700 AED. Now my excess money is blocked with FAB.
In this financial crisi due to covid 19, you are not supposed to unnecessary delay the clearance letter which will delay the release of excess money to my account.
Kindly issue the clearance letter and transfer my excess amount back to me as early as possible.
I am going through tough financial crisis due to this.
Expecting your fast response in thismatter.
Regards
Liju Abdussalam
[protected]
[protected]
[protected]@gmail.com