EyeglassPeople.com — Incorrect prescription, bait & switch
I placed an order for polycarbonate progressive lenses for a pair of new eyeglass frames and mailed the frames from Illinois such that they arrived at eyeglasspeople.com in 2 days, on Dec. 14th. The eyeglasses with new lenses were returned on Dec. 24. Three people tried these glasses on and all three agreed that that +2.00 reading glasses prescription portion of the progressive lenses were completely missing. The bottom reading area of the lenses was at best +/-0.00. It should have been +2.00. Clarissa, the customer service person, informed me of the following: a) She insisted that everything is checked/verified before leaving the lab and therefore the prescription is correct. It was not. b) She said that the +2.00 portion of the lenses is a tiny "hole" to see through. The "hole" does not include the +2.00 power in either lens (see photos). c) She tried to redirect the conversation as such: she said if I want a bigger view for reading, I need to order a better [i.e. more expensive] lens. Her attitude was that I was wrong and that I just needed to buy a more expensive lens for a larger viewing area for reading. This is not the problem. She said that my only option was to return the glasses and have them checked out, but could not return the glasses by Jan 3, one week away (I need them for an upcoming trial on Jan. 4). She refused to refund my money. I offered to send photos, but she didn't care. Bottom line: prescription incorrectly filled, no refund, one week turnaround apparently impossible in their business, and of course, no responsibility on their end. I was willing to overnight ship. If the prescription was not possible with the lenses purchased online, then they should not have taken my money and pretended to fill it.
Note: Photos taken with a normal (55mm) lens same distance from camera to eyeglasses and eyeglasses to book in both shots. The eyeglasses in the complaint are the clear plastic frames. The other pair, for comparison purposes, are wire frame Walgreens reading glasses with +1.75 power, not quite as strong as my reading prescription, but close enough to demonstrate the incorrect reading portion of the progressive lenses.