Extended Stay America reviews and complaints 1
View all 271 complaintsExtended Stay America - room reservation
I specifically asked for a room with a disability shower when I reserved my room for my physically disabled borther. I told the lady on the phone TWICE about it. The hotel didn't have one for one night and told me I would be moved the next day. Turns out the next day they didn't actually have anything available. This is the worst communication I have ever had with any kind of hotel/living services. What is wrong with you people? Treating disabled people like this?
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