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I lived in Canada for one year, I contracted this company to ship my house hold good. First the packing was really bad, The guys that came to pack run out of packing material so they used wrapping plastic to pack approx 40% of my goods.
Even the last day of packing only one guy from this company showed up so my wife had to help him pack, (I was not in country at this time).
Once the goods arrived in Africa about 5, 000 USD worth of stuff had broke. due to bad packing, they even put a coffee table on the side, any idiot realize that there are no strength in a coffee table leg from the side, and yes two legs had broken so bad so it was just to trow away. And the whole base of the master bad had broken, The worst thing is that when I contacted them and said this, they said that they are professorial packing company, I had pictures of the coffee table packing in kitchen wrapping plastic and the base of the bed, So they refused to pay for anything, Most of the plates for the kitchen broke etc etc. I have moved across the world so many time and sure some thing breaks on the way but never ever to this extent. This is by far the worst shipping company I have worked with. If anyone wants pictures and more info feel free to contact me: [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
To whom may read this post, our company came across this complaint and we strongly disagree with this. In over 30 years of relocation, our company strong success and dedication to offer exceptional service is our number one priority. Being part of a major association our quality of services are examined with the most efficient manners to insure optimal packing services using trained employees with more than 30 years of experience. We selects the most suitable means of transport according to strict criteria. Insurance companies are very skeptic when in comes to customers who are trying to get paid values far exceeding the actual value of their goods without actual proof. We have a large database of happy customers, feel free to get in touch with us for references.
Sincerely,