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1.9 59 Reviews

Experteer Complaints Summary

13 Resolved
35 Unresolved
Our verdict: When using services from Experteer with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Experteer reviews & complaints 59

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Experteer Disappointing Experience with Experteer: Buyer Beware

I gotta say, I was pretty disappointed with my experience on Experteer. I mean, I read some reviews before signing up and they were all like "oh, this site is so great for finding high-paying executive jobs and getting noticed by recruiters." But honestly, I didn't see any of that.

I was on there for three months and didn't come across any exclusive executive positions that weren't already posted on other sites. And as for getting noticed by recruiters, forget about it. I didn't get any visibility at all.

And to top it all off, I totally forgot about the subscription cost and got hit with a renewal fee. When I asked to have it removed, they said no way. Not exactly what I would call executive level professionalism.

Honestly, I don't think this site adds any value to my career search compared to other sites that don't charge fees. So if you're thinking about signing up, I'd say buyer beware.

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Experteer Experteer Review: Legitimate Mobbing of Customers - Automatic Recharging and Unwanted Subscription Renewals

Experteer is a company that is "legal", and they are legitimately mobbing the customers. I have paid a one-year subscription, and seen that there are far more better job sites, completely free... These guys are sending "legit", "elegant" professional emails about how who have to pay another yearly subscription - that I have not ordered.

They are recharging automatically. I can see that other peoples have problems with them also. This a clear violence against customers act, and I wonder what is the police doing?! This is mobbing of the worst kind, I mean there is a policy on internet - if you don't want to buy something - how they can have the right to send you "legit" mails?

I have to say, I was really disappointed with my experience with Experteer. I thought that I was going to be getting a great service, but instead I ended up feeling like I had been taken advantage of. I paid for a one-year subscription, but I quickly realized that there were much better job sites out there that were completely free.

What really bothered me, though, was the fact that Experteer kept sending me emails about how I needed to renew my subscription - even though I had never ordered another year. And to make matters worse, they were automatically recharging my account without my permission.

I know that I'm not the only one who has had problems with Experteer. I've seen plenty of other people online who have had similar issues. It's really frustrating to feel like you're being taken advantage of by a company that is supposed to be helping you find a job.

Honestly, I think that what Experteer is doing is a clear act of violence against their customers. It's not right for them to keep charging people without their permission, and it's not right for them to keep sending out these "legit" emails that are really just trying to get people to spend more money.

I really hope that something is done about this. It's not fair for people to be treated this way, and it's not fair for companies like Experteer to get away with it. I just wish that the police would do something to stop this kind of mobbing from happening.

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Experteer Stay Away from This Job Search Service: A Complete Waste of Time and Money

This "service" is not worth your time or money. While it may work better in Europe, it is a complete waste of time here in the states. I was desperate for a job and decided to give it a try despite the negative reviews. I regret that decision now.

The worst part is that they automatically sign you up for auto-renewal without any warning. Many companies do this, but legitimate ones will at least send you an invoice or reminder before charging you again. Not these guys. They just charge your card without any notice, leaving you with no chance to get your money back.

I would recommend saving your money and putting it towards a legitimate job search effort. Don't make the same mistake I did by not paying attention to the fine print and cancelling immediately when I realized how terrible the service really is. It's a shame that they operate in such a dishonest way.

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Experteer Beware of Experteer Premium Scam Emails: My Experience and Review

Hey there, just wanted to share my experience with Experteer. So, I was going about my day when I received an email from what appeared to be Experteer Premium, asking me to verify my payment details as my payment was not successful. Now, I don't remember ever doing business with this company, but the email looked pretty legit. However, my Bank of America fraud department suspected a fraudulent charge on my credit card, so I got suspicious.

I did a quick search and found out that there have been similar scams going around, so I decided to email Experteer and ask them to take me off their email list if this message actually came from them. I'm not sure if it did or not, but I don't want to take any chances. I attached a picture of the email I received, so you can see for yourself.

Overall, I'm not too impressed with Experteer. I mean, if they're sending out scam emails, then that's a pretty big red flag. I'm definitely going to unsubscribe from them and warn others to be careful as well. It's a shame, really, because I was actually considering using their services. But now, I don't think I can trust them.

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5:17 am EST
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Experteer Premium membership renewal

I purchased one year subscription for Experteer website and I expected a renewal advice before the end of the subscription (like many does).

Unluckily I got a charge message on the credit card from Experteer for the next year renewal.

I tried to talk with them literally hours after the payment to ask for a refund since it was a mistake, and since I don't need the service anymore, but I have got a refusal message like "what has been done is done".

Very profit wise.

Stay away from Experteer.

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11:28 am EST
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Experteer Job search

I signed up for their job search aid about a year ago and never use. Not once did I receive a proactive notice or email from Experteer. After a year I am surprised to see an auto renewal fee. I tried to cancel my membership online which you cannot do. I contacted customer service and someone did respond stating in T&C you must cancel in advance prior to expiration. Well, that's pretty hard when Experteer is not sending udpates for a job, sending updates that membership will expire. Additionally, they were able to charge a credit card that was not even on file. I had cancelled the previous credit card number provided due to fraud. Experteer informed me that require payment and will cancel membership the following year. Sorry, this is not going to happen, LinkedIN is completely free and sends you daily if not weekly legitimate job postings that meet your profile.

I am gone back in forth in good faith telling Experteer to cancel my subscription and that I will not pay for a renewal. I have finally become frustrated with predatory customer service practices that I have started to write comments and reviews on Experteer so that other potential job searching candidates do not become disenchated.

Desired outcome: I would like to be reimbursed for every month I requested this subscription be canceled

Desired outcome: Desired outcome: to stop renewal membership and apply full 1 year credit. Cancel invoice and a letter of apology and/or even a letter stating how the will improve website to make it easy to cancel membership.

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7:26 pm EDT

Experteer Experteer job search

I signed up for their job search aid and used for about 3 months, after that I tred canceling the blast 4 months, i used the link on the website to cancel my subscription, since there was no phone number listed on the site. I keep getting charged every month, after requesting that I wanted to end this every month. To me, this company is a fraud and preys on the unemployed.

Desired outcome: I would like to be reimbursed for every month I requested this subscription be canceled

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2:12 pm EDT

Experteer Subcription

Hello,

I sign up for a subscription advertised for less than $30 dollars I was charged over $359 dollars the transaction was done yesterday afternoon. 7/8/2022

Can you please assist me by either reimbursing the balance or maybe canceling the subscription and getting me a refund for the total amount that I did not authorize?

I can be reached at [protected]

Thank you

Desired outcome: only be charged for the amount advertised $28.00. not $359.00

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10:52 am EDT

Experteer Impossible to Cancel the premium membership subscription

I have been trying to cancel my premium membership subscription. The instructions are inadequate miss leading you to a none-existing cancellation option. I have failed a complaint on Friday and today it is end of day Tuesday and I have not received a solution. Just an acknowledgement email. It is very disappointing.

Desired outcome: Cancellation and €99 refund (my subscription was renewed automatically 15 days ago)

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2:26 pm EST
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Experteer Premium membership

I signed up with Experteer in 2019, paid the recurring fee, filled out my information... then nothing really happened. To be fair, an opportunity came up and I didn't really need their services. Still, I got a few automated emails, but none of the offers or newsletters was really enticing.

Then I forgot about them. Until my subscription was renewed.

There's no warning that your subscription is coming up. As long as your credit card is still valid, they will deduct your subscription fee.

I'd tell myself "Well, I'll stay on another 6 months, let's see, maybe it will be useful."
Spoilter alert: It's not.

So last week again, I get the "thanks for your renewal" notice and curse myself that I have forgotten about it again. I cancel my subscription immediately (a few hours after it was renewed) and send their support an email asking if they'll issue a refund.

Their response is (in oh-so-many-words): No.

Eight minutes later, I reply: Since I've canceled the service a few hours after renewing - would you consider issuing a refund after all?
No response.

Later they respond that they won't issue a refund due to negative feedback I gave.

Desired outcome: Full Refund

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Customer service offered a full refund

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10:32 am EDT
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Experteer 3 month subscription to Experteer is a scam

Not a single email from them since signing up online as a premium member. I contacted the support team to cancel my membership 1 month before the auto renewal deadline. Experteer continues to charge me $104.85 and it has three times. I have been contacting the support team repeatedly with no response.
I went to cancel online, and there is no Online Cancellation. This is 100% illegal.

Desired outcome: Refund of USD104.85

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4:15 pm EDT
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Experteer Unauthorized credit card charges

After several unsolicited emails about premier membership from Experteer GmbH, headquartered at 80333 Munich Germany. I signed up for just six months of premium subscription in Dec2020 for $179.00 and got email confirmation. The email made claims that the postings are for senior executive level jobs that are not available elsewhere on any job boards.
To my utter surprise I was charged again $179.00 in June 2021. Nowhere on the email nor on the payment receipt did it say anything about auto renewal of the membership after six months, and nor did I get any email notification prior to auto renewal in June 2021, that I will be charged unless I cancelled before a deadline.
I took it up with the company via emails and they refused to refund my $179 for the six month renewal stating that when I signed up initially in Dec2020, it was apparently stated in small print on top of the frame where credit card info was to be entered, that it will be auto renewed. This is completely unfair and unethical business and would be a crime in United states where I Live. I got no value from the subscription nor a single inquiry from any company against my profile posting. I had no plan to renew it, and nor did I agree to any auto renewal.
Please help. I can furnish copy of email exchanges with the company. I am unable to upload them here since your system apparently does not allow any PDF docs upload.

Desired outcome: Full refund and change in business practice of the company by way of an advance notification of their plan to auto renew my subscription. me.

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7:44 am EDT
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Experteer Don't fall for experteer fraudulent promo

On the 12th April 2021, after several persuasive 40% promotional emails from Experteer, I eventually subscribed for a premium service because of my desperate need of a job. Consequently, a charge of £23 was deducted from my account and I was hopeful something promising will spring up from this subscription but unfortunately it never happened.
I counted the subscription as a loss since I got nothing from it and I was not bothered about subsequent payment since I didn't have such agreement with Experteer during and after the initial subscription.
Surprisingly on 14th July 2021, I noticed a transaction of £41.70 from Experteer in my account on 12th July 2021.
This transaction was carried out without prior notice, no email was sent before deduction. My consent was not sought before continuation of the premium service which I never benefited from.
I call this day light robbery and I want everyone to come to my aide.
As far as I am aware, I didn't give expeetert the authority to withhold by card detail not to mention taking my money without my approval. It is clear my details are in the wrong hands and I may have to inform the UK police if my £41.70 is not refunded.

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Resolved

The issue has now been resolved. Got a mail from the company (support@experteer.co.uk) clarifying the circumstances around my issue and I was able to finally realise the misconception around premium service and its terms and conditions. I was happy at the way the company swung into action in order to satisfy their client. Also, the company in its magnanimity has decided to refund the controversial charge(£41.70) and this step has erased all doubt I had about the company. Many thanks to Experteer and complaint board.

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1:23 pm EDT
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Experteer Money taken from credit card/difficulty in cancelling membership

Stay away from this company. So easy to sign up, and usually its for people who are vulnerable due to looking for new employment when registering. There was zero support, job options or any feedback whatsoever, and when I believed I cancelled, got yet another 6 month subscription taken from my credit card. Seems like a pure scam, and will be sharing experience with my network of 2000 proffesiosnals plus on LinkedIn to make them aware of this.

Desired outcome: Refund recent monies taken ASAP

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6:00 am EDT
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Experteer Scam

Experteer has stolen money for months for a service I didn't realize I even had, until I lost my ATM card did I even know I had been paying for their "service". I got an email saying that I owed funds, I immediately wrote back and said no, delete my account I no longer want this service as they never assisted me in my quest for a job. I went to their website and I have never had such difficulty cancelling a membership, they make it virtually impossible to do it. This must be a scam, they offered me no assistance through my job search but they certainly were on top of trying to get their money! Shocking. I have requested that they delete all my information per EU-GDPR law but I don't have faith that will happen.

Desired outcome: Stop harassing me for funds and delete my information

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5:55 am EDT
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Experteer Experteer subscription

AVOID
I would rather stick with Linkedin than fall into the trap of tall claims made by Experteer.
Please be aware there is this Auto Renewal which they claim is available on sign up page but how can a sane person remember it after 3 months or so.
They give false claims that they give notice about auto renewal however it is definitely in such way that user is most like end up paying more than what one needs.
There is no benefit that one will get from this website.

Desired outcome: Refund of subscription fees

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Update by MEK123
May 12, 2021 10:06 am EDT

Kindly explain why the subscription cannot be cancelled on the first day of the subscription.

Like with all goods and services there is always a cooling off period where customer is allowed to change their mind. Unfortunately it seems Experteer does value such practices.

Here is not a case that I am in middle of my subscription period and then want to cancel the subscription midway. I am telling on day 1 that I do not need your services and so you should not charge me for it.

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10:16 am EDT
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Experteer Experteer subscription

I have tried multiple times to stop my renewal of Experteer.com starting from March 2 (Ticket 416357) I found this site not useful as well as did not deliver the recruiters as mentioned. I do not want this subscription again and the company is forcing me to pay an additional 119.40 to continue my subscription. I continue to received warning notices and continues emails from consumer service stating I must pay. My renewal is 03/01/2021 - 08/27/2021 . Yet I sent an email on 3/2/21 to cancel and I received an email staying, sorry you can not cancel a renewal. Please stop my subscription and do not threat me with collections.

Desired outcome: Do not force payment and stop my subscription

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3:17 pm EDT

Experteer Membership/ extremely time consuming and hard cancellation

There is no reason to pay for this service. For the service offered, it is ridiculous to charge people for $119.

Let's keep in mine that majority of people looking for jobs online are extremely desperate and would do anything to find what they want.

It is morally wrong to take advantage of people in this state.

I had an experience subscribing us. experteer.com when I was desperately in need of a job. I subscribed for it with the hope that for the money I pay, I would get to some help which I might not get from LinkedIn (which turned out a free service from LinkedIn is much more useful).

When I subscribe for the service I was using a pc browser. After signing for the contract I then downloaded the app on the phone and realized how awful is their app. On the useful side of the service, it is worth mentioning that I did not receive a single step progress to find a job.

Shortly after the subscription I then found a job through an agency and did not need the service anymore. So I log in to the account on Experteer and try to find out how to cancel the subscription. At this point I was not charge yet and not owe any fund because it was at the free premium stage. Worked on the website for hours and couldn't figure out how to unsubscribe.

This is the case when I now know that the company is based in Germany and people who operate there are all German and perhaps have no clue how to find a job in the US. Also in Germany due to the culture customer service is no where as good as United States and apparently that's ok. In the States, we are used to good customer service and it is our expectation that if something goes wrong, we do have the option to negotiate on our fair right.

To make a long story short, after failed attempt to unsubscribe from Experteer, I reached out to PayPal and explained how I can not unsubscribe from the service and they immediately blocked the company from being able to charge me.

Now after all someone emailed me to remind me that I have an overdue payment on my account and I could eventually communicate with someone that I need to stop the membership. I explained this and even emailed them a copy of the email communication with PayPal. They responded firmly "no" to my request of clearing the charge for a service I did not use. They asked me to pay the membership that I was not able to cancel because they gave me no accessible option.

I regret signing up to do business with Experteer.

Desired outcome: State a clear path on how to unsubscribe from the membership on the contract - Make customers happy with the service - I would like a full refund on my account - Do honest business

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Paul Hands
, US
Jan 04, 2023 1:22 pm EST

I got an email from Experteer today, demanding payment for an overdue invoice. I don't want the service any more, as it was totally useless. I cannot see a way to unsubscribe or cancel my account on their web site. How can I get rid of this nuisance?

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1:49 pm EST
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Experteer Subscription

After receiving no benefit or connections from the site I cancelled my subscription in December. I then was reached out to from my bank in January asking to confirm a renewal of their services. I denied the charge since I had cancelled them. Since then they continue to try and email me about their charges and are threatening to send me to collections. I have emails with them that show I'm not interested in their product and want nothing more to do with them. Their customer service is not a service to their customers.

Desired outcome: Drop the accusation that I owe the company.

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Update by Jennifer Rosenberger
Mar 03, 2021 11:30 am EST

Hello,

I did write to Support (twice) and was told it did not matter. I also did not receive a confirmation of my cancellation in December. Nothing on the website says to look for this confirmation so I did not know I needed it. From reading the other complaints it seems this is a predatory tactic the company uses. I completely filled out the profile and never was matched with anyone and every job lead was one I was already seeing on LinkedIn. It just isn't right to continue charging someone for a product that they don't want and is not of any use to them. I've spread the word on LinkedIn about this company and advised others to steer clear (I will keep this post up and keep promoting it until the unwanted charges are dropped). If I need to make a complaint with the BBB I will as well.

Thank you,

Jennifer

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Eldela
Monmouth Junction, US
Apr 05, 2021 10:18 am EDT
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Yes, same thing is happening to me. This is so wrong, especially when people who are not working and not getting paid are asked to pay for a service that does not deliver. It's simple this company should respect the consumers wishes.

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11:36 am EST
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Experteer Job Service

I am a VP of Sales and yet you consistently send me jobs for a GM or Engineer? I did not agree or did not know I was agreeing to auto-renew this service. The day my card was charged was the only notification provided. I requested cancellation that day! I request a full refund. I am not looking for a job and do not need your service. I can assure you the damage I will cause this company in loss due to social media will supersede my 190.00. I am about to file a complaint with LinkedIn and blast Experteer on every job site I can possibly find! Do the right thing!

Desired outcome: Refund of my money!

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Experteer Customer Reviews Overview

Experteer is a leading online platform that connects senior-level professionals with top-tier employers across various industries. The platform has received numerous positive reviews from users who have found it to be an effective tool for advancing their careers.

One of the most significant advantages of Experteer is its extensive network of high-level job opportunities. Users can access a wide range of executive-level positions across various industries, including finance, technology, healthcare, and more. The platform also offers personalized job recommendations based on users' skills, experience, and career goals.

Another key benefit of Experteer is its user-friendly interface, which makes it easy for users to navigate and find relevant job opportunities. The platform also provides a range of useful tools and resources, such as salary benchmarking, career advice, and networking opportunities.

Users have also praised Experteer's customer support team, which is known for its responsiveness and helpfulness. The platform offers various subscription plans, and users can cancel their membership at any time without any hassle.

Overall, Experteer is a highly recommended platform for senior-level professionals looking to advance their careers. With its extensive network of high-level job opportunities, user-friendly interface, and helpful customer support team, it is an excellent tool for anyone looking to take their career to the next level.
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