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Experian Information Solutions Customer Service Phone, Email, Contacts

Experian Information Solutions
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2.9 126 Reviews

Experian Information Solutions Complaints Summary

60 Resolved
66 Unresolved
Our verdict: Dealing with Experian Information Solutions, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Newest Experian Information Solutions reviews & complaints

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12:37 pm EDT
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Experian Information Solutions Their services et al

You can not reach a live person to resolve an issue. When you call their phone numbers any where 1-888-397-3742, 1 714 830 7000, you get a recording and two options neither of which fit my situation. There is no override option to get to an operator so you might be able to resolve your situation.

I tried to log on to my account on the web last night 6/14/2020. It did not work so a website popped up saying enter your Social Security # and Date of Birth. A message popped up saying they had sent an email with directions for me to reset my password to [protected]@fghj.com. That is not, nor ever has been, my email address. Where that came from I have no idea but apparently it is now possible for someone to log onto my Experian account...

I tried to call Experian all morning 6/15/2020, reaching a live person who was unable to help me after 30 minutes. Back at their website, an online help pops up but that too is not a live person but a bot. The bot won't connect you to someone who can help unless you pay a dollar for a service which you can allegedly cancel anytime thereafter or pay $40 + each month. Folks have said online that they can't get this service cancelled...

I was never able to reach someone who actually could address my situation and now have to worry that someone out there can access my very personal information. We have been victims of ID theft multiple times and this mess with Experian is not helping us.

I am beyond frustrated.

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badgirl
Jupiter, US
Jan 11, 2021 1:03 pm EST

cant through deploablr phone system! just say i can;t get, can't get! once tou finally get pat the bs, you sit on hold for ever. hearing messages to sign up for some service.

Social media twitter. just keeps giving prompts, wont admit phone system does work!

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5:00 pm EDT
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Experian Information Solutions unethical charges on my credit card

I recently found out that Experian was charging my credit card for $21.95 a month. It went on for three months when I finally noticed it and I wondered why I was getting emails from Experian every day . I finally returned one of their emails and told them if they did not get that off my credit card I would contact the attorney generals office. It was at 11:30 at night and in seven minutes they returned my email and said they were crediting my account for these three charges. How does Experian get away with this and most people don't know how to defend themselves. Why can't somebody take action. Experience for these illegal charges? Where else can I go to submit a complaint? Yvonne Thomas [protected]. Email address is [protected]@icloud.com.

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1:15 pm EDT

Experian Information Solutions unauthorized credit report freeze. problems logging in

I have never had such unprofessional experience as with your company. Really unbelievable. I had problems logging into my account for weeks. Have right username, reset password. When tried logging in afterwards, was given 866 number. When called number there was nev er any way to speak to person — just crazy computer going around and around. If you give an 800 number to call than you have someone there to answer. Unbeleivable. To make things worse as was trying going around with stupid automatic system - it said that it froze my credit report. Never asked to freeze my credit report. I"m done with this crazy company and you can be sure that I will publicize this further if not resolved immediately - I need my freez to be removed immediately_ it was never requested. Totally unbelieivable,. Finally got to someone by pressing the digit for"clients". You don't really care about anyone besides"clients" seems. Spoke to kate 4212. Terrible terrible service. Terrible company terrible service,. Issue not resolved. Cant believe this company is not some third-world company. Or maybe it is?

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1:15 pm EDT
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Experian Information Solutions my credit information security

Experian uses coercive practices when it comes to the security of their consumer accounts. I cancelled my paid membership that allowed me to lock or unlock my Experian credit information at will but I had added a credit report freeze long before I had a membership account with the option to lock or unlock my report. After I cancelled that account I found out the credit freeze I had placed on my account no longer existed, thereby leaving my credit account exposed to possible fraud on my account. I did not know that Experian had left me exposed to credit fraud for three days when I received an email stating (Because you've cancelled your paid membership and no longer have access to CreditLock, your Experian credit file has been unlocked. So, any upcoming scheduled lock or unlock has been cancelled. Upgrade your account to use this feature again). It was not explained to me that the credit freeze I had placed on my account before I opened my paid information account had been removed from my Experian account. I feel this is deceptive and coercive in order to get me to reopen one of their paid accounts.

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2:53 pm EST

Experian Information Solutions experian

I called Experian to ask them to remove a fraud alert that I did not place on my report. When the rep ask me a question he did not read the question correctly and therefore I answered the question wrong. After asking to speak with a supervisor and explaining to her that her rep was having trouble reading the question to me and it seems as if he did not speak English the supervisor then hung up the phone on me. Now I can not get through to customer service and I am being blocked from uploading my documents to prove my identity so I can remove the fraud alert. Hard working people should not be allowed to be treated this way by a credit reporting company. Please help me.

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7:28 pm EDT

Experian Information Solutions fraud

I finally opened my account to look at it. My daughter found fraud from experian that I never ran. I have never bought anything or did anything that would require experian to run my credit. They did it automatically every month right on time around 4 pm. That is automatic if you ask me. They have charged my card over $500. We had to go through several calls and they were rude rude people. I don't know why social security has a company like this handling peoples money. I sent in the fraud paperwork and of course they "couldn't find any prove any fradulaunt activity" and refused to give the money back. Of course they assumed I gave the card to someone or let people in my account. I gave my daughter permission to help me when I visited and they refused to let her talk even with me there on speaker phone. They said if we didn't get off speaker they would hang up and threat after threat after threat. Now I need to find corporate and go higher. Sometimes it doesn't even work in the stores and makes me look bad like there is nothing in the card. Direct express sucks.

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4:49 pm EDT

Experian Information Solutions website

I have a credit alert and have tried to CALL and go online to speak to someone about this, but their website sucks! Holy crap, get with the program! Your options do not address my issue and I cannot get a single human being on the phone. Ridiculous! Worse is that you have been hacked and lost hundreds of thousands peoples info - you d think you would be trying harder!

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6:51 pm EDT
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Experian Information Solutions credit bureau

I paid 19.99 to access my experian report and credit score and since 5/30/2018 I have not been provided a score with my credit report. They cust service rep said it may be because of system maintenance but it has lasted all day and into 5/21. Also if she is correct, and she was a supervisor, everyone would not be getting their scores. So its a lie and I want my refund.

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12:24 pm EDT

Experian Information Solutions can't get anyone to answer the phone, fax, chat, email... nothing!

I have been on hold for 1:32 & still holding, almost 2 hours! No fax number, can't send an online dispute, it's insane. The chat line just gives me the customer number, not sure why the chat is offered when they can't help with anything? I'm in the middle of closing on a house, and you have a collection on my report that I have a release letter from the collection agency & the creditor but I can't get anything to you. This is crazy!

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5:04 am EST

Experian Information Solutions Terrible

Dreadful. Don't bother.
Good luck in trying to get rid of them.
They make a lot of promises including a free trial. But anyway when you start using them, they charge you.
No, not that one dollar, but much more. And now I can't make them stop charging me every day. I haven't subscribed to their service, [robably, it was automatically done once I used their service. And now they have my credit card information and are able to do anything they want. I am very nervous...

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8:43 pm EDT
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Experian Information Solutions contract

I was charged $24.99 for something that I didn't ask for. They offered a $4.99 charge to check my credit scores. That's all ! Then a few weeks later, I was charged again another 24.99 for three months of their service. I didn't ask, nor did I want this service . I didn't call because the wait was over an hour on the phone.
I have written them a note asking them to refund this amount, and am waiting for a response .

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3:24 pm EDT
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Experian Information Solutions charged me $21.95 for the last three months and now they only want to refund one month

I was looking at me bank statement and noticed a charge for $21.95 and saw that it was from Experian. I called and after waiting a very long time a very nice lady. I asked for a refund ad she said she can only refund the last payment of $21.95 I told her I wanted the entire amount. She asked me to wait and again after a long time the supervisor got on the phone . She told me that one month is all she can do.

She did give me the department that I now have to send an email to and ask for my money, and they will decide if they will give me my money.

Trying to get the one report per year free report is very difficult. It should be simpler. Instead of trying to make more money by charging $21.95 for a membership to the reports.

Also have you ever tried to correct your report. It is very difficult. First you have to find the website to do it.

And why are there three companies doing this report management. One would be enough. And to make it easier to get you report and report errors.

Hiram

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LmxrAng37
Muncie, US
Jan 03, 2021 8:14 pm EST

I found out through about 3 to 4 other free credit report places online that Experian is showing TransUnion and Equifax credit scores lower than they actually are on other sites or them sites themselves. I went on credit sesame and credit karma just to name a few and transunion and Equifax credit scores we're higher and the same on both of them as they are on the actual sites then what is on Experian. Experian lies about your credit scores because they don't show what transunion and Equifax is actually showing your true score as they give you the lower one so you have to stay with them. Cuz I'm credit karma and credit sesame my credit scores are higher than what they are on Experian which is weird. Also I had been using the free Experian basic and I hadn't been on it in like a couple of weeks and I tried to log into it after I had went to my other credit sites they wouldn't let me log in to my free account they said I had to pay $24.99 to get all the premium features and all that so I paid the $24.99 and it didn't give me the three credit reports from all three credit bureaus with the FICO scores it told me I had to pay an additional $29.99 to see all three and the FICO scores. And that was supposed to be included in the $24..99 price. They're rip-off company that don't really want to help nobody but make money for themselves.

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Unhappy with Experian
, US
Jan 22, 2020 12:05 pm EST

I too am having a same issue. after Deactivating my account with Experian, they continue to charge me $24.99 on my Visa card. I am calling BOA to block them from charging me. I could never get anyone from Experian on the phone...it had to be done online.

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10:05 am EDT
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Experian Information Solutions unauthorized charges to my checking account

I Kylor Baker, received a bank notice of my account being in the negative I went to talk to someone at the bank who could explain what had happened. I was told that there were charges on my account, when I examine them it was from Experian, starting back from January 2017 to June. I was given the number to call, I spoke to a man, whom did refund the month of June. He also said that I was to go online to customerbillingexperian and do application to receive the rest of the refund. In which I did so, but I could not locate any form. I have called back, now to hear that my money will not be refunded. I would like to get this resolved, I have not signed up for program and nor do I want it. And the supervisor Demaura was very rude!
Kylor Baker

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10:02 am EST

Experian Information Solutions Member service and dispute department

Name: [removed]
Membership ID#: [removed]
Phone Number: [removed]

I called [protected] to see why my credit score decreased 11 points from January to February and I was transferred six different times between the Membership Services team and the Disputes team, which is Very Poor customer service especially for service that you are paying for. I had to ask to speak to someone in management after speaking to the 5th person to get this issue escalated. The six people that I spoke with on the phone, which I was on the phone for over an hour finally escalated the issue. I am in the process of purchasing a home and for Experian to not have answers of why my score decreased and they are the ones who decreased it is ridiculous. I would like a resolution very soon or I will be reporting this to the CFPB.

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12:13 am EDT
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Experian Information Solutions Scam!

I joined Experian Direct Direct several yrs ago opting to view my monthly report for $9.95/mo. During the sign up process the site was taking exceptionally long to process information I was entering and in navigating from page to page making me think my computer had frozen. I clicked around on the page a bit & somehow wound up being redirected to a page where I was signed up for Skype international. I thought I was still signing up for Experian. I wound up having to dispute charges for that with my credit card company but chalked it up to my own impetuous nature & not having waited long enough for pages to load. After a year I was looking at my credit card bill and noticed I was no longer being charged the original rate I had agreed to. That rate had doubled with no notification from Experian Direct. I called them to cancel my account and was made an offer to stay with them that was just below the original rate. I agreed. Everything went well for the next year or so. Then I got an email from them telling me that my credit card was about to expire and to please log in to update it. I was able to successfully log in, but was unable to navigate to any page. I kept getting a hijack page telling me my credit card needed to be updated & to click here to update. Each time I clicked I would get a box telling me something went wrong & to contact Experian Direct. I tried to call them but they are only open during times when I am sleeping or working (I work nights.) I logged out & logged back in several times, each time clicking on a different option at the top of the page that came up before the message telling me something went wrong. The only option I was able to navigate to was one to "Get your 3-Bureau-Report" and Fico Score. There were no options on that page to navigate to the page where I could update my credit card info. My only option was to click here to view report. I did not have to enter any credit card info. I did not have to check a box agreeing to terms and conditions or agree to any additional charges. The report did come up and there at the top of the page was an option, finally, to view my account information. I updated my credit card and was about to log out when I noticed that, once again, my monthly rate had doubled. I logged into my credit card account and, indeed, my monthly rate had doubled 2 months ago without any notification...and I also had a charge of $39.95 for a 3-Bureau-Credit-Report. I immediately sent an email to cancel my account and dispute the 3-Bureau Report charge. My response came several days later. It stated that because the 3-Bureau Report was a one time report that I had viewed they would not refund the charge for it but they would be happy to cancel my account for me. Dissatisfied? You bet.

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4:45 pm EDT
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Experian Information Solutions Lies,lies and more lies.

These places are a major scam. I can't believe the government promotes these three crooked reporting bureaus. They have a monopoly and are screwing the consumers. The information they have is not even legit. They are so many inaccuracies. This place does not protect consumers but protects the owners wallets. If you have a problem with their information you cant do anything about it. They will ignore you and the people who work here will make your credit worse.

They also outsource by hiring incompetent Indians, so if you call them you won't understand a word they say. Also who is to say these random Indians couldn't hijack your information including credit card?

They charge you for things that are free. And mess up your credit because of their incompetence and greed.

These are the people we turn to in order to protect us? what a joke! Protect yourselves because clearly these credit reporting agencies don't care!

People should not trust credit reports! The whole system is a greedy scam!

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Simon Robbie
Portland, US
Mar 23, 2015 7:12 pm EDT

They should be forced to provide email and not allowed to sign you up for recurring charges. If they can't give you another free credit report for the year, they should just give you a copy of the last one. I had to pay $15.95 for my report even as their site wouldn't give me the free one :-(.

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truth is mine
, US
Jul 29, 2014 7:32 pm EDT

so what happened? what information did they not assist you with?

racist much?

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4:42 pm EDT
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Experian Information Solutions Lie to everyone!

These places are a major scam. I can't believe the government promotes these three crooked reporting bureaus. They have a monopoly and are screwing the consumers. The information they have is not even legit. They are so many inaccuracies. This place does not protect consumers but protects the owners wallets. If you have a problem with their information you cant do anything about it. They will ignore you and the people who work here will make your credit worse.

They also outsource by hiring incompetent Indians, so if you call them you won't understand a word they say. Also who is to say these random Indians couldn't hijack your information including credit card?

They charge you for things that are free. And mess up your credit because of their incompetence and greed.

These are the people we turn to in order to protect us? what a joke! Protect yourselves because clearly these credit reporting agencies don't care!

People should not trust credit reports! The whole system is a greedy scam!

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2:15 pm EDT
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Experian Information Solutions Sophisticated Fraud Program

I noticed a charge of 19.95 from "experian *cr [protected] ca" this week. I googled it to see what the heck it was and saw that MANY MANY people are having the same fraud issues. I did not authorize this at all. I decided to look closer at my statement and sure enough this company has been charging me going back six months. To the tune of 120.00+. The craziest part is three months ago I had my card replaced. And it still happened. The fraud department of my bank said these scammers go directly to MasterCard to get updated/replacement card numbers. WHAT? So getting a new card didn't work to block them. They had to go in and notify MasterCard directly--to not release any new info to merchants. I had to also have my card replace a third time. These people are dedicated to their fraud. Im going all the way with this. 120.00 over six months may not seem like a lot to some but I am not rich. I only have a little bit of money and would like to keep it or at least...you know...decide where and how I spend it!

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dutch13
, US
Oct 04, 2015 7:46 am EDT

On 10/1/2015 Experian withdrew $ 43.90 from my account. They admitted guilt, but only refunded $ 21.95. Still trying to get the other $ 21.95.

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Reviewer95740
,
Sep 29, 2015 3:39 pm EDT

I paid for the $1 7day Free Trial to see my credit report and I cancelled it that same day...Well they went into my account without my knowledge or authorization...They will have to pay back my account which is now overdrawn.

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LuckyFlyer7
, US
Feb 22, 2012 7:37 pm EST

Three unauthorized monthly charges of $19.95 starting December 21st. This is around when I checked my credit report. Called Experian and gave them my card number. They found my account and said it was opened by "Dodi C". They canceled the account and said they would refund the charges. Also discovered $5 monthly charges from SafetyWeb starting around same time.

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Ron Dorn
Simi Valley, US
Apr 29, 2009 8:48 pm EDT

Hi, My name is Ron Dorn. How do I find out about a revoling debt that showed up today [ 4-29-09 ] on my credit report by Experian. The amount is for 14, 117.I use two different credit cards with a total debt of 5, ooo.00 dollars. I don't have a clue where this debt came from.Will you help me in this matter? e mail rons842004@yahoo.com cell# [protected] land line# [protected] Thank you, Ron Dorn

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treadway
Philadelphia, US
Nov 15, 2014 7:22 pm EST
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wellsfargo has send me a check that recieved reimbursement of fees for an identity thef protection plan and confirmation of cacellation. the check is $252.52 dollars idont rememwhat that mean.? and also sain cashing tne check will not reactivate my plan.

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ANGRYCITIZEN!!
, US
Jul 02, 2013 12:51 am EDT

I checked my bank account today and saw a random $17.99 pending! What the hell I've never heard of this company and have never visited the website! How the world did they get my information?! I have seen several other complaints about this same issue. THEY NEED TO BE STOPPED AND SUED!

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Jill793
, US
Aug 06, 2012 7:46 am EDT

I never used the website for a credit report nor did i authorize this agency to debt any money from my bank acct . I glanced at my statement online and saw charge for $16.99.i want my money reembursed immediately. This is redick! I can not believe a company can do this. It is unlawful!

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Tricia Simmons
Frisco, US
Jul 24, 2012 4:21 pm EDT

Experian CreditReport infoExD .com CA Keeps charging my credit card. I'm not even sure how they got my credit card info. I have canceled my card, but I would like to formally complain about their business practices. This is fraud and should be treated as such.

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dawncooper
Colorado Springs, US
Jun 14, 2012 11:50 am EDT
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I signed up for a credit report and I keep getting charged. Then it is causing me to go into overdraft.

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Sikleke
, US
Jun 14, 2012 6:26 am EDT

I was supposes to get a free credit report from experian and they wanted my credit card for security reasons and now I've been charged twice $17.99 on my credit card.

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Experian Information Solutions Credit Report

I am an American Citizen who lives in Spain since October of 2011 due to a Job offer, I visit USA periodically to spend time with my Family and love ones, as well to check on my bank account and my personal affairs in the State of Jacksonville Florida. On April of 18, 2013 I wrote to Experian a letter, seriously asking this Company to send me inmediately a copy of my Credit Report because I have received letters at my home Address I use in USA, which is my Brothers home, of denying me of credit from Companies like Amex and Visa. I tried several times, (From my residence home in Spain and spending hours and money in long distance calls) in attempting to find out why is the reason that Experian is sending information about my Credit to Credit companies in the USA when I have not open any credit cards since I left USA in 10/11, in fact!, I paid all my creditors in June of 2011 prior to my temporary move to Europe. When I finally reach a person in Experian, they put me in hold for over 10 minutes, and when the person returned to the line told me that they can not explain anything to me over the phone, that I will have to send them a letter requesting my Credit Report with copies of my USA Identifications attach in order for them to know who I am. I made copies of my Florida License (wrote VOID all over the copies to avoid fraud since I had no other choice per their request in order to receive my Credit Report), and I mailed this letter with the copies on April 18, 2013 and still have not heard or received my Credit Report from Experian. I am getting very worry, I was already worry because Experian is been giving information about my Credit to companies while I am not in the states and I deserve an Explanation. As an American Citizen, I still filed taxes every year in the USA and I am Entitle to obtain at least once a year a copy of my credit report, and SPECIALLY IF I HAVE A FEELING THAT FRAUD WITH MY IDENTITY IS BEEN GOING ON IN MY ABSENCE FROM USA. Can someone please help me out and find out why Experian is not providing me the information I have request from them?... Thank You Damaris G. Rivera

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9:41 am EDT
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Experian Information Solutions Experian refuses to delete invalid debt

I disputed the inaccurate information from my credit report several times, and the accounts came back verified and it belong to me. I complied with Experian request to provide relevant information to support my claim. I send the information I received from the creditor to Experian by email and in person. The letter from the creditor indicated that the debt is invalid and it has been canceled. Despite of my insistence Experian failed to delete the error from my credit report. "Experian just so cruel and so heartless to unfortunate consumers."

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Jere Douglas
, US
Jul 11, 2016 4:25 pm EDT

Round Point Mortgage Servicing is not the legal owner of the Deed of Trust nor the Promissory Note and neither is Queens Park Oval Assets, according to the ruling of the 269th Judicial District Court of the State of Texas. I have a final judgment that vested title in the property to me, Jody Turner and Robert Ledoux. We are the true owners of the property, free and clear of any mortgage. Final Judgment was recorded on April 20, 2014. Trial number [protected], 269th Judicial District, Harris County, Texas. Filed Novermber 1, 2013.
In that judgment, the defendants are: Marquis Money, Jeremy Radack, Queens Park Oval Assets Trust. Roundpoint and Flagstar are merely mentioned as Mortgage Servicers and never had the Deed of Trust nor the Promissory Note. Therefore, they could not initiate any foreclosure proceedings nor carry through on any action in foreclosure according to the laws of Texas. All were served with a Temporary Restraining Order and Injunction.
As Marquis Money no longer exists as a business or supposed mortgage banker in the State of Texas, Harris County, there is a black hole in the process. Therefore, we sought an injunction and declaratory judgment on the Deed of Trust and Promissory Note that secures the debt in the State of Texas. The hidden transfers have further cased this hole to expand and a clear title is quite difficult to obtain.
IN Carpenter v. Longan 16 Wall. 271, 83 U.S. 271, 274, 21 L.Ed. 313 (1872), the U.S. Supreme Court stated
The note and mortgage are inseparable; the former as essential, the latter as an incident. An assignment of the note carries the mortgage with it, while assignment of the latter alone is a nullity.
Experian keeps reporting this invalid mortgage as in foreclosure, even though I have addressed this for over two years with this company. Now, there is a fraud alert on my credit report that I did not request. This is not a CRA, it is a Credit Marketing company that intentionally keeps the scores low to raise the interest rates and forceful predatory lending.

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Frencis
, US
Mar 24, 2009 6:44 am EDT

Tried for 6 months, spending expensive cell phone minutes...research and follow through...they refuse (via silent ignorance) to attend to this problem
Customer service (misnomer?) can't/won't help!

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Cynthia Miles
,
Oct 07, 2007 12:00 am EDT

My husband' account was charged twice, 12.95 with no authorization. I called the company and the first two people that I spoke with, Debra and Dorothy were very rude, sarcastic and not helpful. They blamed me and stated that it was my tough luck.

Beware people!

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Experian Information Solutions contacts

Phone numbers

+1 (714) 830-7000 +1 (224) 698-5600 More phone numbers

Website

www.experian.com

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Experian Information Solutions?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Experian Information Solutions Customer Service. Initial Experian Information Solutions complaints should be directed to their team directly. You can find contact details for Experian Information Solutions above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Experian Information Solutions. Discuss the issues you have had with Experian Information Solutions and work with their customer service team to find a resolution.