Expedia
reviews and complaints

So I bought my hotel from july 9th to july 14th, so I got a bad news my mom need a surgery in venezuela which is in really bad situation, so I called expedia and to the costumer service and they can not return my money, I called the hotel and they said that last word will be the expedia, luis ramos, told me ask the doctor a paper to prove my mom will have surgery reallyyyy people that's not your business please be consider my mom health, if will be your mom or ceo of expedia will be return right away.

Expedia Itinerary Number: [protected]

My husband who was supposed to board the flight on 10th May Friday from Bengaluru India to Newark, NJ, USA. When he arrives at the airport for his flight check-in and boarding, he was told they couldn't find his connecting flight and his name isn't registered either with Lufthansa or with United Airlines.
Further he has been put on multiple calls usually on HOLD for almost 3 hours and obviously he misses his flight, he has been at the airport from 12 am until 4.30 am with no sleep, nowhere to go as he had checked out of a hotel for his trip and the only so called 'Best' option as per the agent was to put him either on 35 + hours flights with multiple stops or a delayed flight option to fly on Monday. This is because the company wants to save on the cost of the flight for no mistake of the passenger and ultimately who suffers, the poor passenger who was to attend an imp. event over the weekend and has booked his tickets in advance and made all the payments as well.
How does Expedia justify this behaviour? if there was a mistake made by the company / system or manual error, wouldn't the best customer service be to put him on the next immediate flight as per availability, i can see there are multiple flights available for Friday but they are obviously expensive which Expedia realizes and knowing that the poor passenger is at their mercy and is probably no ' Celebrity' or big shot, hence can be taken for a ride, at the cost of his sleep and more money that he has to spend to stay in the expensive Bangalore city hotels because EXPEDIA messed up and he has to pay the price.
Utterly disappointed.

Confirmation # [protected]
When we made our reservation on-line we made an error on the date. We realized this after we printed out our confirmation. The hotel, Quality Inn, 201 Wintergreen Drive, Lumberton, NC 28358 (910-674-4473) changed the date for us.

We had a death in the family and asked for a refund on 05/08/2019 around 2pm through Expedia/ Expedia recognized our hardship. Expedia contacted the Quality Inn who did not sympathize with us.

The hotel manager "Dupak?" of the Quality Inn refused to give us a refund despite difficult circumstances. He claimed it was policy. How heartlesss and unprofessional.

I booked two nights hotel on Expedia about one month ago, now I found the hotel price dropped about $100 per night, Expedia has price warranty policy, so I contacted them by phone and by email, they found all kinds of excuses not to make the price adjustment form, I sent them 6-7 emails, with screenshots of the current price, first they miscalculated the price and tax, then they said the screenshot didn't include cancellation policy, then they said they don't accept two screenshots, everything has to be on the same page., when I sent screenshot on one page, they still say they couldn't see the cancellation policy, while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again

hello sir,
I 've booked a ticket with a lineary number [protected] from your website on March 2019 and I have cancelled it on the same day but till now I didn't receibe my money back.Note that I phoned you many times and your operators told me to call Egypt Air and I did so. Egypt Air said that they didn ' t receive the money because the ticket was cancelled. Please give a solution to receive my money back and thanks by advance.
Maher Saadaoui
phone number [protected]
e-mail: mahersa3douni.[protected]@gmail.com

I have an airline credit and try to use it to book my flight. But it takes 10 days since my first call and takes totally more than 5 hours on phone. I am still not able to use the credit because of the issue between Expedia and Airline company. I am Expedia customer in this case. Expedia should honor the credit to its customer. Very disppointing!

We had booked a flight from Toronto to Venice. All was set but my girlfriend and I decided to book special seats. When we went to book these we found out the flight, Airt Transat, had been changed to a much earlier time and different route. Had we not happened to have wanted seat booking and tried through Expedia, we would never have known and been out of luck when we got to the airport. There was NO email from either Air Transat or Expedia informing us of any changes. We have long trusted expedia's services and have booked many things through expedia but this is a very bad experience and I hesitate to use expedia again.

Itinerary #[protected]
April 27, 2019 we had to wait over an hour for the BUS/van to arrive to bring us to our hotel in Aruba. I mentioned a van because that is what we got.
i have always had DePalm Bus transport us to our airport. Not today. The company was ElTours. The contact person numerous times when asked told me the bus was coming in a few minutes. It was over an hour. Everyone was frustrated and angry. No bus but two mini vans arrived to take around 40 people. Obviously all of us would not fit. My family was the first ones waiting any of course people rushed and we didn't get on the 1st tiny van. To assure a place in the second one I hurried into the van and my husband, sister and myself held all of our suitcases on our laps. There was no room in the back of the van. Unfortunately ElTours is surppose to take us back to the airport on May 4th. I don't look forward to another nightmare. Expedia needs to look into this complaint and ElTours. I have always booked my trips with Expedia and now don't have the confidence I had. I paid for a service that ElTours did not deliver. I think someone needs to rectify this issue.

Jim Heafner
90 Candelero Dr.
#4
Humacao, Puerto Rico 00791

Expedia
Expedia Group, Inc 333 108th Ave NE Bellevue, WA

Re: Itinerary# [protected]

Dear Sirs/ Ladies:

The contract I made with you for this car was for $71.92.

When I got to the Priceless counter they told me that because we paid so little for the car (under $10/day) we had to buy their insurance, etc.
After protesting profusely, they reduced the requirements for this we had to add on and finally we were told the least it would cost us was $209. (See final bill.)

During my dealings with Priceless I call Expedia to confirm my $71.92 price. I was told that yes Priceless was right, that there was a clause in the agreement that inflated our contract because we paid so little.

This drama occurred to the people in front of us that day and the people we observed when we returned the car. It is a legal scam, and you are assisting it, because your online booking process hides Priceless' real charges. You know there are more charges coming, but you didn't alert me to that. You told me I would pay $71.92.

I am requesting reimbursement for the amount I paid ($209.69) beyond the contract I agreed to, $71.92, or $137.77.

I am also requesting you fix your system. Currently you are participating in theft. You need to be responsible for your actions.

Sincerely,

James H. Heafner
[protected]
[protected]@yahoo.com

hi, I have been trying to obtain a refund due to the airline (Air France/Delta) losing my stroller on April 2016. Upon arrival to France we reported the loss and I have provided all the necessary documents to AON. It's taken over 2.5 years and nothing has been done.

AON is asking for me to obtain a claim from airline (Air France) and the airlines said they are not allowed to provide documentation to the customer. Such documentation can only be provided to the airline. Prior to this request, AON mentioned I needed to submit to my home insurance for the loss. Why would I buy travel insurance if my home insurance would cover such loss? it does, but it's a 2k deductible and stroller was $421.78 with tax.

Expedia Itinerary # [protected]
AON claim # 16EXC41014
Ref #: 2615195

I would kindly request assistance with this matter. I've been using Expedia for many years and they least I can get as a customer is support in this matter. Thanks in advance!

Good day, I spend 10 days in Orlando in a house rented through Expedia. When arriving on site, the phone line didn't work, the Wifi (that was supposed to be included) didn't work, there were mold on the bathtub and the curtain of the bathtub. The refrigerator was leaking water. Although I made numerous complain at the hotel (Atlas vacation), I was only able to talk to someone once or twice, the rest I left numerous voicemail. I had to incluse m cellphone plan to have my phone working in the US as well as my data plan.

Today, finally back home, I called expedia to complain, after 1 hour of waiting on the phone, they told me that they called the hotel and the report the hotel has is that before and after my arrival, the condition were perfect... I told her that I have picture as proof but she never wanted to receive them.

Result they cannot do nothing to compensate me. it is a shame that Expedia trust more the hotel than their customer...

I use Expedia for my weekly business and I book the packages for flight and car. Your site only provides the package price, however I need cost broken down for separately for the flight, car and insurance cost I take out.

When I request this break down I need this for reimbursement business travel for the company I am working for.

I call customer service and request this break down and usually get it 24 hrs, except when one of your employee (Mark) does not want to provide this like most of your customer service rep. This is his comment:
We completely understand how important it is for you to obtain an itemized receipt of your package reservation.

Your itinerary confirmation acts as your invoice/proof of purchase. You can print this from your confirmation email or from your online itinerary.

In addition, you can also get receipts thru our self-service tool online. Here is how:

1. Sign in to your Expedia account.
2. Locate the itinerary they would like an invoice for.
3. From the itinerary, click the Get receipt or View and print a receipt to generate a receipt.

Please know that the online itinerary receipt shows the total amount paid for the entire package. Your credit card statement may reflect a separate charge for each item in the package booking.

Thank you for choosing Expedia.

Marc
Expedia Customer Service Team
I let him know that the above instruction does not allow the individual cost for airline and car.

He told me he could not provide this break down. I told him that If I am not able to get this breakdown, I will have to change from Expedia to a book site that provide this information . No response to this statement, so I thought I would elevate it. You can check my travel with your company to almost every week since January, if you cannot provide this breakdown, I will have to go to someone else.

Ref case id : [req:m-[protected]] with
I had to change the name of my partner paula collins into her maiden name paula barbosa as per passport for flight to rome (alitalia az201) on may 28 and return to london (ba 555)

This is a procedure requiring passport / marriage certificate, and all the info were given to expedia to contact the two airlines for the change.

Ba want fine
Alitalia was a nightmare.
I did explain to the expedia technical that was a delicate matter, a marriage in rome.
Expedia technical support was a nightmare.
The accountable persons (technical support) were: assad, sindhu, faizal (manager).
I received partial and misleading info, even a suggestion "to let my partner going to the airport with passport and copy of the marriage certificate".

I had to be on call for 2h, the conclusion was I had to pay for the full ticket £239, as allegedly alitalia refused to perform the change of the surname (check all the - hopefully recorded conversation)
I contacted directly aliatalia uk claim service (melania) and I received a completely a different story. The technical support (faizal was managing this) did not let alitalia to change the name, but I had to purchase a new ticket full price.
To my frustration the expedia customer support offered me £30 voucher!

I purchased an airline ticket from Expedia for Air Malta airlines one way to Rome Italy. I received a confirmation from Expedia stating all confirmed no need to call or reconfirm. I tried to find my reservation on the Air Malta website and the 6 character confirmation code generated by Expedia is not valid and therefore no booking showing up on Air Malta for my flight. I called Expedia 3 times to sort this out, twice was disconnected as they were supposedly trying to contact the airline. Once they connected me to what was supposed to the an airline Rep but it was not the correct department after holding on the call for almost 45 minutes. Now Expedia trying to synch my reservation with the airline but Expedia having same issue as I experience and no one at Expedia can figure out the problem. I asked for a refund if nothing can be corrected and got no results. Now they are trying to contact the airline again with a ticket number which is not searchable on AirMalta website. I have to wait and hope for a call back from Expedia in 48 hours. This is very poor customer service.

We booked flights to Hawaii through Expedia back in Oct/18. Flights were scheduled for Apr 13-21/19. On Apr.5/19 (one week prior to our trip), I called Air Canada to confirm and check on seat assignment. They informed me that our flights had been cancelled on Mar.25/19 and that I should've been notified by Expedia. We were not notified (nothing in my spam either) and no new flights had been arranged. I immediately called Expedia and between me and my husband we spend the next 5 hours on the phone with Expedia while they tried to get us new flights. They would find us something and then put us on hold for ages (up to 45 min) to confirm with AC. They'd come back on the line to say that "those flights are no longer available". It went on and on like this for hours. We felt desperate because we had accommodation booked in Hawaii and time booked off work. Eventually we asked for a refund because we could tell we weren't getting anywhere and we needed to find something ourselves. We ended up getting flights booked through Alaska Air but they were substantially more money. Our original cost through Expedia was $1354.78 CAD and our new flights are costing us $1813.58 USD. We understand that it is not Expedia's fault that our flights were cancelled but it is their fault that we were not notified immediately. This would've given us another 10 days to try and find new flights through Expedia and save us the cost of new flights through Alaska. We are hoping for some sort of compensation towards the cost of these new flights. Thank you for your time.
Lisa Farrell

Itinerary # [protected]
Confirmation LU8CER (Air Canada)
Ticket # [protected] (Lisa Farrell)
[protected] (Michael Farrell)

April 4, 2019

China Eastern Airlines
55 S Lake Ave. Ste. 120,
Pasadena, CA 91101

RE:

China Easter Airlines Confirmation Number: MLFBVS

Dear China Eastern Airlines:

On June 15, 2018, I purchased and booked the following flight-tickets via Expedia's online booking service under Itinerary number [protected] and China Eastern Airlines Confirmation number MLFBVS:

• [protected] (Brandon D Locklier)
• [protected] (Brandon D Locklier)
• [protected] (Michelle Lumasag Stewart)
• [protected] (Michelle Lumasag Stewart)
• [protected] (Leonora Lumasag Aya-ay)
• [protected] (Leonora Lumasag Aya-ay)
• [protected] (Michael Jayden Aya-ay Locklier)
• [protected] (Michael Jayden Aya-ay Locklier)

My cost for the above tickets was $4, 335.24 based the following:

• Traveler 1: Adult $1, 145.11
• Traveler 2: Adult $1, 145.11
• Traveler 3: Adult $1, 145.11
• Traveler 4: Child $899.91

The above ticket numbers were associated with the travel dates of December 20, 2018 through January 19, 2019.

Although I booked the tickets six months in advance, I received the following email communications from Expedia informing me of changes to our flights which resulted in hours of telephone hold time/conversation:

• August 23, 2018 - "CHINA EASTERN AIRLINES has made a schedule change to
your upcoming trip, and your original flight option is no longer available."
• August 31, 2018 - "CHINA EASTERN AIRLINES made an involuntary schedule
change that affects your upcoming trip [protected] on 20DEC to CEBU
MACTAN INTL, PHILIPPINES, and your original flight is no longer operating."
• November 9, 2018 - "China Eastern Airlines notified us that, unfortunately, they
are unable to confirm your requested seat assignment(s). If you have reserved a
paid seat, please contact the airline to confirm."
• November 19, 2018 - "We have received notice from China Eastern Airlines that
they have made changes to your flights."
• November 23, 2018 - "Delta has made the following change(s) to your itinerary:"
• December 14, 2018 - "China Eastern Airlines made the following change(s) to
your itinerary: Changed the arrival time for 1 of your flights."

The above changes were very stressful when trying to plan and secure time off from work given the fact that advance notice is always required. None the less, I accepted all of the above changes.

On December 20, 2019, we arrived at Orlando (MCO) and checked in at Delta's ticket counter, while providing all travel documents in hand (Passports, Visas (Michelle and Leonora) US Driver Licenses/photo IDs. Following an hour of Delta searching for our tickets in their systems, they were located, and our ticket vouchers for departing Orlando and our connecting flight (New York (JFK) to Shanghai (PVG) were printed and we started our journey to Cebu, Philippines.

We arrived in New York (JFK) as scheduled and after several hours of waiting, China Eastern Airlines ticket counter opened. We handed over our flight vouchers and supporting travel documents and our nightmare began. China Eastern Airlines informed us that Michelle Lumasag Stewart's name on the ticket voucher did not match the name on her Passport. We were informed that the Orlando airport had failed to identify this booking error, resulting in non-editable tickets. Through further research, all parities learned that Michelle's Visa and Driver License identifies her as Michelle Lumasag Stewart; however, her Passport identifies her as Michelle Aya-ay Stewart. Both Delta and China Eastern Airline advised that nothing could be done because the Orlando airport locked in Michelle's name incorrectly at departure; I find this hard to believe given the computer technology we have today.

Although Delta and China Eastern Airlines work together, neither would resolve this issue, which resulted in Michelle being stranded in New York days before Christmas. In light of the circumstances, Michelle was forced to purchase a last minute round trip flight costing her over $4, 000.00. In addition to the above, Michelle was forced to send her three year old son and 73 year old mother on a flight to Cebu, Philippines without her; very traumatic for all.

Please review your records with Delta to verify the comments stated within and do what is right for your valued customers. At the very least, we expect reimbursement for tickets [protected] and [protected]; a total of $1, 145.11. We also expect some compensation for the cost to purchase the last minute round-trip flight from New York to Cebu, Philippines.

Your time and consideration is greatly appreciated.

Please feel free to call me at the number listed below should require any additional information.

Sincerely,

Brandon Locklier
State of Florida Employee
[protected]@AOL.Com
[protected]

Enclosure: Flight Itinerary # [protected]

cc: Delta Airlines
103 Delta Blvd.
Atlanta, GA 30354

Expedia
333 108th Avenue NE
Bellevue, WA 98004

Expedia Itinerary Number: [protected]

Dear Sir/Madam,

I have tried calling Expedia customer care number several times and it does not connect to any agents and I spent more than 40 Dirham's on calls but IVR keeps repeating of agents are busy, I have sent several emails, your team does not replies.

Already jet airways has cancelled the flight and agreed for full refund. Their email is attached. So stop further delay and refund the amount to me immediately.

Looking forward for your prompt action and cooperation.

Thanks and regards

Arif Mulla

I booked a hotel via Expedia for three nights (22.3.-25.3.2019) in Iceland, due to the harsh weather conditions (40m/s storm and snowstorm) I was not able to get to the hotel because the streets were closed. After fighting for 2 hours on the phone (which will probably cost more than the refund) with Expedia and them telling me the hotel owner does not agree on a cancellation I got one of the "managers" to give me the refund for one night and a coupon. I never received the coupon and cannot reach Expedia about this issue. The coupon was just a lie and empty promise! Expedia did not provide any support and basically asked me to risk my life over a hotel booking.

Hi,

I have made a reservation for the hotel 'Nightcap at Waltzing Matilda Hotel' from March the 23rd until April the 5th, 2019.

This reservation is for one of our coworkers going to Australia for business.

We are a company located in Luxembourg, Europe.

The hotel refused direct booking and asked me to process it via Expedia.ca.
This reservation is [protected]. The hotel is far too loud and my coworker couldn't sleep. He couldn't cancel the reservation directly as it was booked via Expedia, which he didn't manage to reach by phone. He staid there one night and left for another hotel on March the 24th, 2019.
I only managed to contact them today, March the 25th, 2019.
Grace, of the contact of Expedia, told me refund would start from March the 25th, the day of complaint.
This is not justified! If a Customer needs to leave the hotel because of the noise, he should not pay at all, and certainly not for a night that he didn't stay.
We regularly send corworkers to Australia and will take the necessary steps to make sure that never again Expedia.ca will be used for booking, and never again Hotel Matilda will be booked.
We are highly disappointed by this way of working.
Thank you for your reply.
Nancy Van Egten

booking date: Feb 13, 2019
Itinerary #: [protected]
travel dates:
March 5, 2019: Cairo to Sharm El Sheikh
March 8, 2019: Sharm El Shiekh to Cairo
Travel Guard policy number: [protected]

I tried to cancel my flights through the email confirmation from Expedia as I was not allowed to board Flynas from Saudi Arabia due to visa problem from Cairo (VOA not allowed). The reply was that Expedia had a technical glitch and could not cancel flight and that I should try later or call 1-800-280-7112 and to have itinerary number. However I couldnt reach the number and expedia is giving me the same automated reply that they are having technical glitch over and over again.