Expedia
reviews and complaints

Since I paid for my fly ticket round trip and my hotel this time I didn't have a very good time like my previous trips.
Round trip: Dec. 2 - 5 with AeroMexico
Hotel La Luna: Dec. 3 - 5 and I added one more day Dec. 2

IN MY FIRSTH FLY IT CAME LATE WITHOUT ANY EXPLICATION, JUST THE LADIES SAID AS SOON ANY INFORMATION ABOUT YOUR FLY WE WILL LET YOU KNOW?. IN MY HOTEL ( LA LUNA ) THE LADIES GABRIELA AND MARIA VERY
UNPROFESSIONAL THAT I HAD TO GO AND FIND ANOTHER HOTEL, I HAD TO
PAY MORE AND MORE THAT I EXPECTED. THOSE ARE A FEW EXAMPLES
OF MANY.
MANAGER (EXPIDIA) IN CHARGE IF YOU CAN CONTACT ME AND I WILL LET YOU KNOW MORE ABOUT IT.

ALSO IF YOU HAVE SOME ONE IN SPANISH PLEASE.
THANK YOU AND HAVE A NICE DAY.
SERGIO GOMEZ...[protected]

I booked and paid for an excursion via expedia in Seychelles. The vendor did not contact me after I emailed them our hotel name, several times, for the pick-up. We waited on the day for #MasonsTravel and nobody came to collect us. I obviously wanted a refund, as expedia and their vendor did not supply the service that was paid for. Expedia, after about 3 days - gave me this answer:

"Dear Joleen,

Thank you for contacting Expedia US regarding on your refund for [protected].

We have attempted to contact Mason's Travel to request a refund request for your itinerary [protected].

Unfortunately, we were unable to contact the vendor and will need to abide by the terms and conditions of the booking which states refunds are not allowed.

If you decide to contact the vendor for a full refund and they agree, they can cancel the reservation in our system and issue the refund. Once this is done, you will receive your refund within 30 days.

Thank you for choosing Expedia US.

Kind regards,

Ivy S.
Expedia US Customer Support"

Disappointed and lost trust. $400+ down the drain.

DON'T use #expedia anywhere in the world or #masonstravel in Seychelles.

THIEFS OF EXPERIENCES AND MONEY

Paul, Gerson
[protected]@yahoo.com

November 30, 2021

To whom this may concern:

Trip to Nairobi Kenya Expedia Itinerary: [protected]

On November 25, 2021, I bought a trip to Nairobi Kenya for 4 people, booking reference [protected], [protected], [protected], [protected], on Expedia .com. I paid $2, 679.32 for the trip on my credit card.

On March 29, 2021, I received an urgent message from expedia.com that the Kenya airways flight 401 scheduled to depart Addis Abba, Ethiopia to Kenya on December 2, 2021 at 2:05 PM was cancelled. We were rescheduled to Ethiopian Airline flight 0318 departing Bole international airport on 2 December, 2021 at 1105 am.

Unfortunately, the new flight time did not fit my schedule. I call expedia.com to cancel my travel because I can't make the flight. I was told to call the airline directly. I called the airlines, but the refer my to expedia.com to cancel the flight. I have also cancel the hotel reservation but I was charge a $205 cancellation fee. We did not reschedule the flight, the airline cancelled their flight which create conflict on our schedule.

To resolve the problem, I am requesting for company to cancel the trip to Nairobi Kenya, Expedia Itinerary: [protected], and provide a refund $2, 679.32 for the flight and the hote$2, 679.32 that I paid.

I look forward to your reply and a resolution to my problem. Please contact me at [protected]@yahoo.com.

I have been trying to find out about my booking that was cancelled due to covid. I have talked to 3 different people each time waiting 40 min to get an agent. The 1st transferred me to Expedia Europe after 40 min wait. kThe next said he would transfer me phone went dead on his end. Called again and waited 40 more min before someone answered and then they put me right back to the start.

I had a confirmed reservation from you per the above noted Itenerary and all from Avis for $284.15 USD including all fees and taxes. I have attached it here.
Arrived to find no car. Had to wait 2 hours for one.
Then when I went to pay I noticed that they intended to charge me $470+ with no explanation and when I questioned it and showed them my confirmed Avis quote they had no reason - just that that was all. Then when I reviewed the paper further I noticed they had snuck in another $400+ for insurance. Told them my Visa card covered all of that and showed them the Visa insurance certificate. They said that it had to be a personalized letter.
I questioned why my Avis confirm did not clearly state this - no reply.
I have been renting Jaco for over 12 years now with other companies- Zuma, Enterprise, Alamo etc and never anything like this. Needless to say I did not rent.
Please resolve and reply immediately.

Pending Refund request for your Expedia itinerary [protected].

Good morning, I have been waitin the receive the refund on my credit card since last August as per the attached message confirmartion.

I need from Expedia a copy of the refund receipt/message linked to my hotel itinerary at Miami´s Hilton Garden Inn Airport West. The initial check in was for August 12 - 15.

I was initially following up with the Hotel but as the reservation was made through Expedia they confirmed that the payment was never received at the Hotel. On September 25, Charlotte Schlickbernd - Executive Ambassador from the Hotel replied:

"Good day, Mr. Pinchanski

Thank you for providing your booking details. As you are aware, you made and paid through a third-party vendor a non-refundable reservation. For this reason, we do not have access to your personal information, nor did we receive payment.

The third-party vendor would assume all payment disputes. Therefore, it is not eligible for a cancellation waiver per expedia.com policies displayed on its website. As follows per the Expedia website(If you change or cancel your booking, you will not get a refund or credit to use for a future stay. This policy will apply regardless of COVID-19, subject to any local consumer laws.)

Third-party vendors have no affiliations with Hilton directly and can set terms and conditions based on their policies. Mr. Pinchanski, this is undoubtedly not the booking experience we would have liked for you to have had. In the future, know that booking directly through Hilton offers many benefits, including our Price Match Guarantee."

Expedia Reference: [protected]
On 8/11/21 we booked a flight and car rental package with Expedia. On 10/23/21 United Airlines cancelled our flights and we were forced to rebooked our flight leaving a day earlier. Original pick up date at LHR 12/18, revised pick up date 12/17 - return date 12/30 with Avis. We asked Expedia to add on an additional one day of car rental. Expedia stated that they couldn't do that and cancelled our car reservation entirely and told us to rebook it. When we contacted Expedia we specifically told them not to cancel the reservation. Expedia gave us a refund of $425.
A new reservation is in excess of $2000. I have asked Expedia to reinstate the original reservation and they advise that they can't do that. I have also asked Expedia to provide me with a car rental for the above period at their expense as they cancelled the original booking but can get any sort of a response.
My wife and I have spent hours on the phone with Expedia, the agents are all very pleasant but unable to help. In most cases we are put on hold and then the call drops, in all case we are told that we will get a call back are never get a call. We have been sent emails stating that they tried to call back but didn't get an answer - we have never received a call from Expedia. I think that their tactic is to keep putting you on hold until you eventually give up.

I booked a package trip, hotel and airline ticket through Expedia on Nov 22, 2021, Unfortunately I had to cancel it the next day on Nov 23.2021.
It states within 24 hours can get a full refund on the package. The customer
service rep said it was too late. I asked him to check again and he came back
saying yes I still had 11 minutes left to cancel However he has to process the
cancellation through another department at Expedia that would take 20 minutes to process, so he was not allowed to do it for me.
My itinerary number is [protected]. Not to mention I had to call many
times and wait to get through to a live person. I began with a chat person at
Expedia and they said could not process the cancellation, that I need to talk to
an agent. We learned today at the doctor my wife is sick, needs hospital
treatment, so we cannot go on the trip.
thanks
Barry

I have called Expedia Malaysia customer service support regarding my booked flight that has been cancelled, rebooked and cancelled again. This support keep saying that there are no flights available anymore. So I wanted to speak to a supervisor to discuss a replacement flight, and worst case scenario is full refund request ASAP if they cannot find replacement flight for me. I need the same money to book another flight to another airline. I was put on hold for a long time and the customer support keep saying that there are no supervisor available to speak with me, put me on hold for another long minutes and get back to me just to repeat all the things that she have mentioned again.

I have informed the support and the previous supervisor already, that we have an urgent situation so my brother needs to take a flight before Dec10. He was retrenched from work and only allowed to stay in Malaysia up to December 10. After December 10, he will be staying illegally already. So I would like to speak to a supervisor to settle things for the flight and worst case scenario is to get a full refund ASAP as we cannot wait for 6-8 weeks. I will have to use the same money I booked from expedia to book my brother another flight. But this customer service Lyn (that was the name she gave). She still hasn't connect me to a supervisor and asking me to call again tomorrow.

This customer support has been sighing, yawning and burping since the start of the call. And I have been being patient because I wanted to resolve this issue today as I have work as well and do not have much time to sit and keep calling everyday. We have to settle the flight issue before my brother visa expires. This is the first time I have encountered customer service who cannot even understand a single sentence like "please transfer me to a supervisor" and would even continue talking even when her client is talking. How rude that is?

I would like to speak to a supervisor who could assist and resolved this issue for us. I have been using expedia for a long time now and this is the first time that I got this kind of horrible service and horrible customer support. All previous support and supervisors I have spoken with was helpful enough and some even extended their assistance, but this Lyn would even tell me that she was on training and already in the end of her shift and telling me she will call me tomorrow while I am asking for a supervisor call. Was is suppose to be the customer's problem if it is already end of shift of the support? And she was even telling me that it is ok to file a complaint and informed that there is no supervisor on her shift.

This kinds of support representatives are not helping at all and only tarnishing the name of expedia. Even makes the customer upset for staying on the line and not resolving their issues at all.

I am hoping you could assist me and improve support representatives attitude and listening skills. There is no point doing empathy when it all sounded very very scripted.

Time of call to Expedia support: 3PM - 5:PM
Customer support given name: Lyn
Support ID Provided: 11709
Last name: Don't want to provide
Email: also don't want to provide

Client details:
Name Lissa
Email: [protected]@gmail.com
Itinerary Number: [protected]

I want my refund! My Booking # is 2818797 Expedia reference # S-[protected]

I am going to be contacting the Better Business Bureau as well as CTV news waiting over 6 months for a refund!

Why is the Canadian Customer Service located in Egypt? Not fair for customers spending their time and not be understood the last call I had to spell my email address out 5 times!

Booked a room by mistake and within a minute Expedia had simply taken my money for nothing and refused to try and help me. Buyer beware. They have zero customer service other than some poor people in some far off country and they could care less if you are stranded with no room and they have your money - all in a few minutes! Shame on this kind of practice. Expedia is garbage.

I wen on vacation to Florida and rented a van through Expedia at Dollar rental for a week at Fort Meyers on July 6, 2021. When I was on the way to Florida, at Houston all flights to Fort Meyers were cancelled due to storm. Since they were not sure if the flights would resume the next day or the following day, the airliner offered me to fly to a different destination in Florida. I called Expedia and asked them to switch my rental location to Miami, they offered to help, and together on a 3-way call with Dollar Rental, we got that done...or so I thought. When I was at Miami picking up the van, Dollar tells me, sorry you don't have a rental reserved with us. I call Expedia the rep tells me that the first rep did not do thing correctly and therefore whatever he did, did not transfer over, he was supposed to create a brand new reservation and he did not. The rep began to make excuses why they cannot cancel the old reservation and issue a new one because it is past deadline. At that point I was already taking an hour standing at the Dollar Rental at checkout dealing with Expedia problems on the phone with backed up line and I decided I will just reserve a new car directly with Dollar and deal with Expedia later.

To this day Expedia refused to give me money back, even though they are the ones that cancelled my reservation with Dollar on my behalf. I have a statement from Dollar Rental that they cancelled it. Since they cancelled my reservation, they need to refund me my money. But they decided to keep my money citing their policy about some deadline. This is inexcusable. I am out of $781.83 and Expedia does not care.

I've also filed the same complaint with BBB

I purchased a Travel Guard Policy for a trip through Expedia for $88. Expedia tacked on an extra $173.66 apparently because the could. Airlines canceled flights and it turned out there was no trip to insure. Everything was reimbursed EXCEPT the $173.66. Expedia claimed somewhere in the website there was a statement saying I had fifteen days from the time of purchase to cancel the policy or lose the money...but she didn't know where.

I made a car rental reservation on October 10th for a minivan. The car was suppose to be picked up on November 19th in Middletown, OH and returned on November 27th at the Indianapolis Airport.

On November 17th Enterprise called and informed me that this reservation will not be honored as they do not allow mini-vans to be dropped off at a different location and that there would be an additional $50 fee to drop off a smaller car at INDS airport.

I called Expedia to see if they could help resolve the issue. I was told to cancel the reservation and create a new reservation with a different car rental company. However, the new reservation was 30 minutes away and cost almost $400 more. Expedia is not able or willing to help honor the original reservation. I feel this was a bait and switch.

I booked a KLM flight from Manchester to Manaus(Brazil)with Expedia in December 2019 (date booked 8.12.2019, flight date 09/05/2020-24/05/2020, itinerary nr [protected]) for my husband.
The flight was cancelled due to covid, and we were offered a travel voucher by Expedia. A copy of the voucher as visible on my Expedia login incl expiry date of 24.11.2021 is attached.
Earlier this year I tried to have a refund instead, Expedia told me that has to be done by the Airline, the Airline told us it has to be Expedia as the booking agent- several hours wasted, then Expedia again who told us that refunds are categorically not possible . Was reassured during a phone call with another Expedia agent in September2021 that my credit could even be extended to 29.12.2021 (that was supposedly recorded on the Expedia database).
Today, after another hour on the phone with Expedia trying to use the voucher for a trip in January, I was now told that the voucher allegedly expired in November 2020; when I challenged this the customer "assistant" changed her version again and said it actually expired August 2021. Sent her the screenshot of my Expedia account as proof the voucher was still valid, after which she supplied me with a case reference number ([protected]) and told me she would send me an email to confirm that my case is being reviewed. Still waiting for that email 5 hours later.

I want to print out my ticket that I purchased from Expedia. There does not seem to be a way to do this. There is a link to a "booking" page that is divided into thirds (?) with no easy way to print the ticket. When I try to use the Chat. It points me to that same page. When I use the "not satisfied with chat" button, the Chat is not available. That is, I cannot type in it. There is NO WAY for me to contact customer service on the website. There is no "Contact Us" link. Horrible customer experience and makes me more likely to book directly through the airline next time. What is the basic ability to print a ticket not possible! We do not all use our cell phone for everything. Thank you.

We booked a room through Expedia on 1/11/2021 for 11/12/2021-11/13/2021. Room # 214
Arrived late around 11:30 pm and the floors were soaked and wet. The beds were damp.
We complained to the front desk twice. Only one time did an older man in a white shirt who spoke only Spanish came in around 12 midnight. We called again and asked for another room. Front desk said they didn't have any more rooms. We ended up staying very uncomfortable. Complained to front desk in the morning. Maintenance man named Oscar came and noticed the wet carpet and beds wet. Also housekeeping noticed. They told the front desk. Talked with manager Ms. Kim. She said the carpets were shampooed and there was no problem. The front desk was very rude and did not want to help out and solve the solution. Kaitlyn Jaeger and Suzanne Jaeger [protected]

Hi,
We have Expedia with one of our Hotels Exchange Hotel in Toogoolawah QLD already. We have recently just bought a new place in the same town and put in 5 ensuited deluxe rooms called Peddlars Rest. (less than 200m from the Exchange Hotel) I went to set up Peddlars Rest with Expedia only to be told their isn't enough demand in our area. How is it that the Exchange Hotel which is always booked out can be with Expedia but I cant list the new place with them.

Booked a hotel for March 19th 2020, 4 nights. Hotel then closed and so did the French borders. I have been chasing Expedia for 18 months. I have an email stating they were processing a refund and it never materialised. They now keep saying they have to email the hotel and wait 10 days . I have asked on numerous occasions what the resolution process and timescales are and they just thank me for my patience.

This is in regards to a simple change of dates on a flight to dubai in january through expedia that stated there is a change fee i would incur of over $2000 that they stated is the airline rule not theirs. On contacting the airline qatar, they stated they have been waving all fees for changes and cancelations for over a year due to covid. Despite numerous calls to the customer service dept on several occasions, having to state my case been dropped halfway into my call several times, being placed on hold for what amounted to hours of my time, the service reps would keep going back around to the same fees or cancellation charges.
I ultimately got so disgusted with the run around i cancelled the whole trip.
My itinery # [protected]