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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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M
5:02 pm EST

Expedia I am complaint about my baggage as one of my baggage is lost

I traveled on Morocco royal air line with the following:Expedia flight purchase confirmation - Cairo (CAI) - Wed, Dec 25 - (Itinerary # [protected])
I made checked in for two large baggage one of them empty and another is Hard petroleum color containing important many things belongs to me, so please your rapid action is very important to retrieve my baggage.

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N
5:16 pm EST

Expedia a refund i'm supposed to get back

I am getting a refund back from the General manager of the hotel and I just need Expedia to call the hotel because I had paid Expedia to book the room for three nights. I'd appreciate it if Expedia would call Four Points Hotel to get my refund back.
I have the emails that was sent to me with the refund and my confirmation number when I booked the room. If you need the copies to those I can send those when I get a response from you.
Thank you

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10:15 am EST
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Expedia hotel cancellation refund

I booked via Expedia A Hotel and need to cancel it for a full refund of £60. After numberous clls and e-mails and a lot of expense I still have not been granted my refund as the company is under Expeiat affilate - RUMBO.com and these are outside of the EU and I can no longer afford to ring them and they are ignoring my e-mails. THe deal was full refund if cancelled before July 2020.

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9:55 am EST

Expedia airline flight

I recently booked a flight from phx sky harbor dec 16th to dfw, returning on jan 9th using Expedia online booking service. I received multiple confirmation emails, which all three confirmation numbers were cancelled. When the last confirmation email was received and confirmed it was the wrong flight information. I called expedia and was put on hold for 3 hours, i offered all three confirmation numbers to the representative. Then was told that it was fault and that i made the mistake of booking the flight from dfw to phx when im physically in phx and did not cancel or modify any of the bookings. I was told that since it was my fault i would have to pay over $300 for another flight and would not be refunded for the previous charges. I am not. Happy with service i received and will continue to persue this matter until corrected.

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3:16 pm EST
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Expedia to expedia travel agency

my name shepherd gaines, my trip to London was very bad my luggage was left in boston and the hotel room I requested was not the room I got when I arrived, contacting virgin atlantic was difficult, and when I went back to heathrow airport for help I was treated like I was a nobody, I cant help but to wonder if my race played a part in the way I was treated..my four day trip was cut into 2 days I returned home sunday night a lay over at boston airport Monday and home around 1030a.m with my luggage but smelly clothes I wore from Friday when I left to Monday when I returned home..

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10:18 am EST

Expedia hotel - clarion renton wa

Booked 6 days with Clarion here in Renton WA for work. This by far is the WORST hotel I have ever stayed at. Employees and Management are rude, the breakfast is not was is listed, the Bar and restaurant is barely ever open or anything available to order. My room smelled like sewer, the hot water in my room took over 15 minutes to get warm and 20 mins to get somewhat hot. My first day at work, I came back to my room being open and my coat gone. Hotel has done nothing to make up for the cleaning crew NOT fully closing my door. Rodent poop in on the in-room coffee maker. Refrigerator doesnt work and they wont replace. TV doesnt work, wont replace. WORST place to stay

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12:17 pm EST
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Expedia lack of customer service

With Expedia I have found over a period of two years, they not only do not provide the best deals in the area of savings but if you do have a problem or issue, good luck with customer service. Repeatedly, they fail to do what they say they will do and ALL customer service reps, I have dealt with, none can clearly speak or understand English.
In many cases, I have found there is a better deal by simply going directly to the hotel or the airlines. If there is an issue, Expedia will often have you call or address it the hotel or airlines your self as well. Worthless customer service.

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7:00 pm EST

Expedia charges

This is the letter that I send to them without any response, it explained the situation

Carolina Mangini
2655 W 430 N
Provo, Ut 84601

Sep 30, 2019

My name is Carolina Mangini. On August 2, 2019, I mistakenly made a reservation [protected]) for Global Luxury Suites in downtown New Jersey under my husband's name--Raul Mangini. Unfortunately, the reservation was to be at a rate of $212.50 a night; however, at the checkout window, there were additional charges resulting in a total of $595.66.

I made a mistake by accidentally hitting the booking button when I intended on tapping the back button on my Ipad. When I realized the mistake, I immediately called Hotel.com where I was placed on a brief hold. The agent then informed me the hotel billing department was closed for the night.

The following day, I called the hotel lobby at Global Luxury Suites where I was informed that their billing office was closed for the weekend, and they were only the ones that could provide assistance. I contacted hotels.com Monday, and I have told different stories from both parties where nobody wants to accept responsibility for erroneous bookings and provide a refund.

I understand the cancellation policy but understand that I communicated immediately to cancel the booking where both parties ' customer service teams have failed. An involuntary booking shouldn't be pushed onto the consumer as a result of the negligence of both parties' customer service teams to immediately cancel the booking. I am hoping your arbitration department can be prompt and reasonable regarding this situation and I can be refunded entirely.

Thank you,

Carolina Mangini

Contact:

[protected]
[protected]@gmail.com

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Update by Carolin M
Nov 03, 2019 7:02 pm EST

They haven’t answered to me.

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12:52 pm EDT
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Expedia flight cancelled

On Aug 8 2019 I purchased 2 round trip tickets through Expedia. From FT Lauderdale to Grenada and back. The return portion of the trip was on Caribbean Airlines. The trips date were 8/29 to 9/2/2019. I also brought flight Insurance thinking that I would be covered in case of an emergency. On Sept 1 when I called to confirm my return flight, I was told by caribbean Airlines that all flights were cancelled. I immediately called Expedia, because I brought the trip from them. Was told there was nothing they could do for me and that I would have to deal with the airlines directly. I needed to get back to Florida, my son needed to be back at school and I needed to get back to work. We were visitors in Grenda. I immediately called American Airlines and was able to book 2 tickets to return to Florida on Sept 2. As soon as I got back to Florida, I filed with the flight Insurance that I had purchased. WASTE OF TIME. Was told by them that this was not considered a emergency. Its not an emergency when my flight home is cancelled and I have no where to stay in a country where I am a visitor? Unbeknownst to me, Caribbean Airlines changed the flights to Sept 5, (I was already back in Florida). It has been over a month and I am still trying to get my money back.
So not only am I out 609.50 but I am also out 500.00 which I paid to Americian Airlines.
and refuses to refund my money claiming, that because I did not show up on the 5th, therefore I was the one that cancelled the flights.

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6:58 am EDT
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Expedia flight

I booked my flight 2 months in advance for my vacation, arrived at the airport over 4 hours early only to find out I didn't have a flight. Expedia claimed it was all good on their end and it was the airlines fault, attendant claimed she couldn't issue a ticket cause the was no record of my purchase, after over 4 hours on the phone of sitting on hold and being hung up on I cancelled payment on my card and went to another airline, they suck!

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10:42 pm EDT
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Expedia expedia. ca did not inform us that our hotel was purchased from thomas cook...

Months after purchasing flight and hotel in Madeira at Expedia.ca, 24 hours prior to leaving Canada I contacted the hotel to tell them we may be delayed because of staff strike at the airline. The answer shocked me - your reservation is invalid because of Thomas Cook bankruptcy. Come here and pay 1, 200 euros and you can stay.

What happen next was a long processions of calls, of of them useless. The rep asked me for the hotel phone number, then asked for another one, and finally she could not connect despite the fact that it was afternoon local time. She never offered any alternative hotel. We did not leave and when I contacted some supervisor, he told me they owe me nothing because I was offered an alternative and declined.

Avoid Expedia.ca! They screwed us up.

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9:25 am EDT
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Expedia unethical business behavior

I found Zezgo Car Rental in Orlando Florida on the expedia website. I made the mistake of not checking the reviews. This place is a scam, they are located far from the airport and when I arrived to the location I had to pay over $100.00 for a sun pass ticket. I explained I was using the car to drive to the cruise port and park and the car would not be used until I arrived back from the cruise and I was flying out so it would be use to get back to the airport. I was not given a choice and had to pay $13.99 a day for a sunpass I did not use. Expedia is aware because of the reviews, myself and the cusotmer after me called and complained.
Zezgo Car rental is a scam, if you dont belive me check all the negative reviews they have in Miami and Orlando. Expedia is aware and continues to do refer them.

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8:53 pm EDT

Expedia car rental insurance

Expedia offers a car rental collision plan online for cars rented at Mississauga Canada (YYZ International Airport). However, the plan they provide does not reflect that it was paid to the car rental company after it is bought. As a result of this a separate plan has to be purchased. Expedia does not offer refund even though their plan is not accepted or acknowledged by the car rental companies at YYZ airport in Canada.

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12:40 pm EDT

Expedia airline booking

I booked a ticket about a month ago. Due to medical reason, I had to cancel my flight because I couldn't travel. When I called expedia to reschedule or refund it, they said they couldn't and I have to deal with airlines for any refund. I asked them its a medical reason which is very genuine and anybody can get sick. At last they cancelled my ticket with no refund and NO rescheduling. Well, that is very bad customer service and would never recommend anyone using expedia.

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6:03 am EDT
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Expedia expedia is harassing us for the flight tickets

On 26th September 2019, me(Rimika Datta) and my Husband (Mayank Ashok Mukherjee) onboarded flight MU 216 from YVR to NKG and NKG to KMG on ticket no: [protected] and journey went well. But while trying to board for the next leg of our journey from KMG to CCU for flight No. MU555 on the same ticket No: [protected], the China Eastern Airlines Ground Staff at KMG (Boarding Staff and Ground Staff #29303) told that my husband's ticket is not confirmed/cancelled and the only way he can onboard the flight is by buying a new ticket.

So, in emergency we had to withdraw cash and buy a new ticket with Ticket No# [protected] for 4149/- Chinese Yuan -(attached copy of the same) to onboard the flight. Apart from the monetary harassment of 4149/- Yuan, this also led to a lot of harassment of me and my Spouse due to rude and unhelpful behavior of the ground staff, lack of their English communication of the staff and lack of proper money exchange Kiosks- all this in a foreign country

After all these harrasment we are calling almost everyday to the Expedia support, Different agents / supervisors promising different things, but nothing is resolved from past 2 weeks.

#RIP of Justice

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Update by Rimika Datta
Oct 10, 2019 10:54 am EDT

Boycott Expedia

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D
Dobe
Carleton Place, CA
Oct 10, 2019 9:00 am EDT

Ridiculous outfit I would never recommend Expedia to my worst enemy. You are a rip off with the airlines, Air Canada being the worst. Credit are being issued by the airline rip off Air Canada in my case but you have to use the credit at THEIR DATES on their terms basically you have to travel during the week when seats are open on the flights in my case rip off AC and return before the weekend when all the seats for Expedia are filled, you need to have open seats on rip off AC and use your credit with humongous fees on top and on the end might as well forget your credit. $732.00 credit my A... I'm out $1, 800.00 with this trip of mine. Next time if there is a next time we will drag ourselves on the plan make sure that everybody knows that my husband is sick with a virus make sure we name the Quack that says he's OK to travel because we will contaminate everybody on the plane.

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5:11 pm EDT
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Expedia itinerary # [protected]

We booked a rental car for $143.41, but the company charge more than $1, 000

Beware of PRICELESS CAR RENTAL/EASY FLEET SR IN OTOPENI ROMANIA. They are SCAMMERS and CROOKS!
Never rent a car there. They required a $1, 000 guarantee charged to our credit card that was supposed to be refunded when we returned the car without damage. When we arrived at home, surprise! They charged $1, 112, 11 to our credit card. When we sent the proof that the agency signed a receipt showing that we returned the car without damage, they changed the story and said the charge was for insurance. We never signed for insurance because we were already covered by the credit card with which we paid for the rental. This fraudulent business damages the image of their beautiful country.

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10:06 am EDT

Expedia bait and switch

On february 10, 2019 I booked a cruise on msc through expedia. On their site it offered a fantastica experience that included 12 drink vouchers per person. On september 15, 2019 I boarded the ship and was told that program was discontinued over a year ago. I called expedia and was told that this had happened before by a customer service rep named shannon. After three hours on hold I was told corporate would get back to me. When they called I was told that there was no way to prove that upgrade was on their site even though I was told that this had happened before. My case number is [protected]. My escalation number is [protected]. My booking number is [protected] and [protected] for two rooms and 5 people. I wish to be compensated for the difference for the difference of the bella package to the upgrade of the fantastica package

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2:51 pm EDT

Expedia cancelled flight

Booked flight with interjet through Expedia.. Sold nonstop flight to Cancun and they cancelled to put us on a red eye through Montreal. $5200 holiday and we got $237 dollars back. Doesn't sound right. No help from Expedia. We had to find our own nonstop trip with cost us twice as much. No compensation of any kind. Are we being treated fairly. Is there anything we can do about this

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11:27 pm EDT

Expedia refund request due to flight cancellation by oman air

I am very disappointed and upset with Expedia. I raised my issue to you since 19 Sep'19 under itinerary no. ends with 6971. Their support teams not getting a full refund for my flights booking due cancellation by Oman Air.

They made false statements in their emails: "tried to call your registered no." but no miss call during those periods on my phone. And they contacted the Oman Air Singapore office (+656603137) for my refund request and told me they called many times and also emailed to them and received no reply from airline. I found out myself that the Oman Air Singapore office already not existed a while ago.

I tried to contact Oman Air myself via KL and Muscat office after a week, their representatives never failed to reply me. Because my booking went through Expedia hence they couldn't any help from their end.

Till today, Expedia customer support is still asking me to give them 24-72 hours for them to send my refund request to Oman Air refund email address I provided to them.

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4:12 pm EDT
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Expedia paid extra for a soundproof room and there is no sound proof rooms.

We booked a self contained unit for a week from Expedia at IKON, Melbourne. Arriving from Brisbane we found the biggest lie was that we payed extra to get a sound proof unit. We knew the unit was near Glen Waverley train station and on arrival found a construction site across the road.
The receptionist informed us that they have no sound proof rooms. Hard to believe that IKON do not proof read what is advertise about them from payed companies like Expedia.

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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