Expedia
reviews and complaints

Very unhelpful and unprofessional experience with expedia.
On the 14th of January, 2020, I called the Expedia hotline for a problem with a booking I made to travel to London, UK. Booking ref: DZHUWM.
I spoke to 2 people and a superior with very unsatisfactory outcomes. Westjet changed my flight from the 15th to the 16th without informing me and denied changing this, On discussion with your staff, being on the phone for greater than three hours, Your staff informed me the alternative was to cancel this flight and pay three times what I had paid initially.
I spent a further 4 x more on flights.

My grouse
-gross incompetence and unhelpful staff, poor communication
-lost hours of work and income
-over 3 hours on the phone
-non feasible and poor alternatives for help
-very poor empathy and service
- Unnecessary loss of manpower to a busy Emergency room.
I would be grateful for a solution, compensation and redress before I seek legal advice.
Urgent refund for flights I did not get on.

I rented a car for 23 days via the Expedia website from Europcar, Mexico City. The rental amount was US$52.51. I also purchased an Expedia Collision Damage Plan for US$264, to cover the compulsory CDW insurance requirement in Mexico. The combined cost of the rental and insurance was about the same as what I was quoted on other sites like rentalcars.com. When I went to pick up my car, I was told that Europcar doesn't accept Expedia insurance and that I couldn't rent the car without taking out Europcar's CDW. This cost me an additional USD$455! I was also told that Expedia knew that Europcar doesn't accept Expedia insurance, and that Expedia shouldn't be selling it! Why is Expedia selling insurance to consumers that won't be accepted by rental agencies?

Expedia has refunded the US$264 I paid to it for insurance, but is refusing to refund the addition US$191 I had to pay to Europcar, for Europcar's CDW. Expedia say that "I chose to take up Europcar's CDW". I had no choice in this. I couldn't rent the car without taking out the insurance. Had I rented through rentalcars.com, the insurance would have been included.

I used rentalcars.com for a 25 day rental in December, and the total cost was AUD$367. Thanks to Expedia's misleading and deceptive sales tactics, I ended up paying 3 times that amount for a 23 day rental.

DO NOT rent cars through Expedia - at least not in Mexico.

I traveled on Morocco royal air line with the following:Expedia flight purchase confirmation - Cairo (CAI) - Wed, Dec 25 - (Itinerary # [protected])
I made checked in for two large baggage one of them empty and another is Hard petroleum color containing important many things belongs to me, so please your rapid action is very important to retrieve my baggage.

I am getting a refund back from the General manager of the hotel and I just need Expedia to call the hotel because I had paid Expedia to book the room for three nights. I'd appreciate it if Expedia would call Four Points Hotel to get my refund back.
I have the emails that was sent to me with the refund and my confirmation number when I booked the room. If you need the copies to those I can send those when I get a response from you.
Thank you

I booked via Expedia A Hotel and need to cancel it for a full refund of £60. After numberous clls and e-mails and a lot of expense I still have not been granted my refund as the company is under Expeiat affilate - RUMBO.com and these are outside of the EU and I can no longer afford to ring them and they are ignoring my e-mails. THe deal was full refund if cancelled before July 2020.

I recently booked a flight from phx sky harbor dec 16th to dfw, returning on jan 9th using Expedia online booking service. I received multiple confirmation emails, which all three confirmation numbers were cancelled. When the last confirmation email was received and confirmed it was the wrong flight information. I called expedia and was put on hold for 3 hours, i offered all three confirmation numbers to the representative. Then was told that it was fault and that i made the mistake of booking the flight from dfw to phx when im physically in phx and did not cancel or modify any of the bookings. I was told that since it was my fault i would have to pay over $300 for another flight and would not be refunded for the previous charges. I am not. Happy with service i received and will continue to persue this matter until corrected.

my name shepherd gaines, my trip to London was very bad my luggage was left in boston and the hotel room I requested was not the room I got when I arrived, contacting virgin atlantic was difficult, and when I went back to heathrow airport for help I was treated like I was a nobody, I cant help but to wonder if my race played a part in the way I was treated..my four day trip was cut into 2 days I returned home sunday night a lay over at boston airport Monday and home around 1030a.m with my luggage but smelly clothes I wore from Friday when I left to Monday when I returned home..

Booked 6 days with Clarion here in Renton WA for work. This by far is the WORST hotel I have ever stayed at. Employees and Management are rude, the breakfast is not was is listed, the Bar and restaurant is barely ever open or anything available to order. My room smelled like sewer, the hot water in my room took over 15 minutes to get warm and 20 mins to get somewhat hot. My first day at work, I came back to my room being open and my coat gone. Hotel has done nothing to make up for the cleaning crew NOT fully closing my door. Rodent poop in on the in-room coffee maker. Refrigerator doesnt work and they wont replace. TV doesnt work, wont replace. WORST place to stay

With Expedia I have found over a period of two years, they not only do not provide the best deals in the area of savings but if you do have a problem or issue, good luck with customer service. Repeatedly, they fail to do what they say they will do and ALL customer service reps, I have dealt with, none can clearly speak or understand English.
In many cases, I have found there is a better deal by simply going directly to the hotel or the airlines. If there is an issue, Expedia will often have you call or address it the hotel or airlines your self as well. Worthless customer service.

This is the letter that I send to them without any response, it explained the situation

Carolina Mangini
2655 W 430 N
Provo, Ut 84601

Sep 30, 2019

My name is Carolina Mangini. On August 2, 2019, I mistakenly made a reservation [protected]) for Global Luxury Suites in downtown New Jersey under my husband's name--Raul Mangini. Unfortunately, the reservation was to be at a rate of $212.50 a night; however, at the checkout window, there were additional charges resulting in a total of $595.66.

I made a mistake by accidentally hitting the booking button when I intended on tapping the back button on my Ipad. When I realized the mistake, I immediately called Hotel.com where I was placed on a brief hold. The agent then informed me the hotel billing department was closed for the night.

The following day, I called the hotel lobby at Global Luxury Suites where I was informed that their billing office was closed for the weekend, and they were only the ones that could provide assistance. I contacted hotels.com Monday, and I have told different stories from both parties where nobody wants to accept responsibility for erroneous bookings and provide a refund.

I understand the cancellation policy but understand that I communicated immediately to cancel the booking where both parties ' customer service teams have failed. An involuntary booking shouldn't be pushed onto the consumer as a result of the negligence of both parties' customer service teams to immediately cancel the booking. I am hoping your arbitration department can be prompt and reasonable regarding this situation and I can be refunded entirely.

Thank you,

Carolina Mangini

Contact:

[protected]
[protected]@gmail.com

On Aug 8 2019 I purchased 2 round trip tickets through Expedia. From FT Lauderdale to Grenada and back. The return portion of the trip was on Caribbean Airlines. The trips date were 8/29 to 9/2/2019. I also brought flight Insurance thinking that I would be covered in case of an emergency. On Sept 1 when I called to confirm my return flight, I was told by caribbean Airlines that all flights were cancelled. I immediately called Expedia, because I brought the trip from them. Was told there was nothing they could do for me and that I would have to deal with the airlines directly. I needed to get back to Florida, my son needed to be back at school and I needed to get back to work. We were visitors in Grenda. I immediately called American Airlines and was able to book 2 tickets to return to Florida on Sept 2. As soon as I got back to Florida, I filed with the flight Insurance that I had purchased. WASTE OF TIME. Was told by them that this was not considered a emergency. Its not an emergency when my flight home is cancelled and I have no where to stay in a country where I am a visitor? Unbeknownst to me, Caribbean Airlines changed the flights to Sept 5, (I was already back in Florida). It has been over a month and I am still trying to get my money back.
So not only am I out 609.50 but I am also out 500.00 which I paid to Americian Airlines.
and refuses to refund my money claiming, that because I did not show up on the 5th, therefore I was the one that cancelled the flights.

I booked my flight 2 months in advance for my vacation, arrived at the airport over 4 hours early only to find out I didn't have a flight. Expedia claimed it was all good on their end and it was the airlines fault, attendant claimed she couldn't issue a ticket cause the was no record of my purchase, after over 4 hours on the phone of sitting on hold and being hung up on I cancelled payment on my card and went to another airline, they suck!

Months after purchasing flight and hotel in Madeira at Expedia.ca, 24 hours prior to leaving Canada I contacted the hotel to tell them we may be delayed because of staff strike at the airline. The answer shocked me - your reservation is invalid because of Thomas Cook bankruptcy. Come here and pay 1, 200 euros and you can stay.

What happen next was a long processions of calls, of of them useless. The rep asked me for the hotel phone number, then asked for another one, and finally she could not connect despite the fact that it was afternoon local time. She never offered any alternative hotel. We did not leave and when I contacted some supervisor, he told me they owe me nothing because I was offered an alternative and declined.

Avoid Expedia.ca! They screwed us up.

I found Zezgo Car Rental in Orlando Florida on the expedia website. I made the mistake of not checking the reviews. This place is a scam, they are located far from the airport and when I arrived to the location I had to pay over $100.00 for a sun pass ticket. I explained I was using the car to drive to the cruise port and park and the car would not be used until I arrived back from the cruise and I was flying out so it would be use to get back to the airport. I was not given a choice and had to pay $13.99 a day for a sunpass I did not use. Expedia is aware because of the reviews, myself and the cusotmer after me called and complained.
Zezgo Car rental is a scam, if you dont belive me check all the negative reviews they have in Miami and Orlando. Expedia is aware and continues to do refer them.

Expedia offers a car rental collision plan online for cars rented at Mississauga Canada (YYZ International Airport). However, the plan they provide does not reflect that it was paid to the car rental company after it is bought. As a result of this a separate plan has to be purchased. Expedia does not offer refund even though their plan is not accepted or acknowledged by the car rental companies at YYZ airport in Canada.

I booked a ticket about a month ago. Due to medical reason, I had to cancel my flight because I couldn't travel. When I called expedia to reschedule or refund it, they said they couldn't and I have to deal with airlines for any refund. I asked them its a medical reason which is very genuine and anybody can get sick. At last they cancelled my ticket with no refund and NO rescheduling. Well, that is very bad customer service and would never recommend anyone using expedia.

On 26th September 2019, me(Rimika Datta) and my Husband (Mayank Ashok Mukherjee) onboarded flight MU 216 from YVR to NKG and NKG to KMG on ticket no: [protected] and journey went well. But while trying to board for the next leg of our journey from KMG to CCU for flight No. MU555 on the same ticket No: [protected], the China Eastern Airlines Ground Staff at KMG (Boarding Staff and Ground Staff #29303) told that my husband's ticket is not confirmed/cancelled and the only way he can onboard the flight is by buying a new ticket.

So, in emergency we had to withdraw cash and buy a new ticket with Ticket No# [protected] for 4149/- Chinese Yuan -(attached copy of the same) to onboard the flight. Apart from the monetary harassment of 4149/- Yuan, this also led to a lot of harassment of me and my Spouse due to rude and unhelpful behavior of the ground staff, lack of their English communication of the staff and lack of proper money exchange Kiosks- all this in a foreign country

After all these harrasment we are calling almost everyday to the Expedia support, Different agents / supervisors promising different things, but nothing is resolved from past 2 weeks.

#RIP of Justice

We booked a rental car for $143.41, but the company charge more than $1, 000

Beware of PRICELESS CAR RENTAL/EASY FLEET SR IN OTOPENI ROMANIA. They are SCAMMERS and CROOKS!
Never rent a car there. They required a $1, 000 guarantee charged to our credit card that was supposed to be refunded when we returned the car without damage. When we arrived at home, surprise! They charged $1, 112, 11 to our credit card. When we sent the proof that the agency signed a receipt showing that we returned the car without damage, they changed the story and said the charge was for insurance. We never signed for insurance because we were already covered by the credit card with which we paid for the rental. This fraudulent business damages the image of their beautiful country.

On february 10, 2019 I booked a cruise on msc through expedia. On their site it offered a fantastica experience that included 12 drink vouchers per person. On september 15, 2019 I boarded the ship and was told that program was discontinued over a year ago. I called expedia and was told that this had happened before by a customer service rep named shannon. After three hours on hold I was told corporate would get back to me. When they called I was told that there was no way to prove that upgrade was on their site even though I was told that this had happened before. My case number is [protected]. My escalation number is [protected]. My booking number is [protected] and [protected] for two rooms and 5 people. I wish to be compensated for the difference for the difference of the bella package to the upgrade of the fantastica package

Booked flight with interjet through Expedia.. Sold nonstop flight to Cancun and they cancelled to put us on a red eye through Montreal. $5200 holiday and we got $237 dollars back. Doesn't sound right. No help from Expedia. We had to find our own nonstop trip with cost us twice as much. No compensation of any kind. Are we being treated fairly. Is there anything we can do about this