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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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L
12:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Expedia promising a refund for a trip cancelled due to my medical problem an inability to travel at this time

I booked a trip through Expedia a couple of months ago, and as I got closer to the trip date I realized I would not be able to get around at the airport or resort due to a back injury and chronic back pain for 3 months whereby I am unable to stand for more than 5 minutes or walk more than 100 feet. My Doctor wanted me to schedule Back Surgery as soon as possible. I called Expedia, and spoke to an associate named Anna and she stated that if I sent a Doctor's note to her and American Airlines, she would cancel my trip and receive a full refund. I asked her 4 times on the recorded line if there would be any issues on receiving a full refund from each place prior to her cancelling, and she assured me that if I sent a Doctor's note to American Airlines, and to her I would receive a full refund. I sent her the Doctor's note and received a reply that I would hear from them within 3 business days. I also sent a Doctor's note to American Airlines and was told there are no refunds or exchanges, and that Expedia would need to refund my money. I spoke to a Manager at Expedia last night for an hour and 20 minutes and she basically said to send another email to the "complaints department" for American Airlines, and I received another reply from American Airlines that there are no refunds or cancellations and once again that Expedia needs to refund my money.

If I do not receive a response from someone at Expedia stating they will refund my money by Monday, I will be suing Expedia. I spent over $2000 for this trip, which is a lot of money to me and I would not have cancelled my reservation had I known I would not receive a refund. I would have gone on the trip anyway and just gotten assistance at the airport with a wheelchair to take me to the gate.

Please call or reply to this email as soon as possible.

Thank you,

Lisa Lane

[protected]

Desired outcome: Refund for trip from Expedia. I would be find getting a credit from American Airlines that I could use for a future trip.

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12:56 am EDT

Expedia Flights on expedia

I booked Qantas flights through Expedia over 2 years ago. Booking Date: Oct 15, 2019. They were cancelled due to Covid. Qantas confirmed that they are fully refundable, but Expedia has to refund them since they were booked through Expedia. Expedia refuses to refund them even though Expedia acknowledges that they are refundable. Expedia even sent me an email confirming that they were sending me a refund, but never did so. I've spent 9 hours on the phone with them over the course of 11 phone calls over the past 2 years. Each time Expedia assures me that they will call me back. They have never called me back. Not once. They never send me the refund. They ignore me. This is the most despicable company I've ever dealt with. Here's the email they sent me:

Dear Customer,

We would like to inform you that we have successfully executed the credit to the ticket team for the flight which got cancel due to COVID-19, the amount of TOTAL USD 870.36 will be refund to your visa card ending with VIXXXXXXXXX**** original form of payment, with in the 12- 18 weeks approximately, once it get refunded you will get notification from our team or from your bank, keep updated with the latest news,

Thanks & Regards

EXPEDIA

Desired outcome: I want a refund. If Expedia wants to keep their booking fee that's find. Just send me the rest.

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Update by Paul Dawson
Jun 02, 2022 1:04 am EDT

The worst company I've ever dealt with. They confirmed with me in writing 6 months ago that I will be receiving a refund but they never process the refund. I'm still waiting. They tell me that they will respond but never contact me. They have been ignoring me for over 2 years and are hoping that I will just go away. Totally despicable company. This is the email they sent me 6 months ago:

Dear Customer,

We would like to inform you that we have successfully executed the credit to the ticket team for the flight which got cancel due to COVID-19, the amount of TOTAL USD 870.36 will be refund to your visa card ending with VIXXXXXXXXX**** original form of payment, with in the 12- 18 weeks approximately, once it get refunded you will get notification from our team or from your bank, keep updated with the latest news,

Thanks & Regards

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12:14 pm EDT

Expedia Prepaid car rental

I prepaid for a Car Rental with insurance to be picked up the airport in Jacksonville, FL. Upon arrival there was no car available and I was stranded at the airport. Expedia will not refund me. I contacted the rental car co., and they did not receive any funds from Expedia so they will not refund me either. In my opinion Expedia is committing fraud.

Desired outcome: Refund for the rental car with the insurance

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Jackson Flath
, US
Jun 04, 2022 5:38 pm EDT

MY wife just had the same problem. We had paid for car rental insurance for one week of 80.00. When my Wife got to the airport, the rental place closed before She got there and the next day She called them and ask for a car and they told her they had no car for her. I have spoken to another friend of mind and his son had the same problem in aAlabama. My wife's was in Newark,NJ. Stay away form this very dangerous place. Never again will we ever trust a car rental place again. Something is very wrong. I had called my Capital One bank and disputed the charge and they gave me a temporary credit. I just receive an email form them telling me that Expedia said they gave me the service and that I have to provide evidence. I will . Total fraud. How are they getting away with this fraud?

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A
9:19 am EDT

Expedia False advertisement

The reason why Im writing this is because I’m really upset with the situation I had and even though I will not get what I want ,I want to express myself.

I chose a package which included (flight + hotel + insurance).

The hotel said that free airport shuttle was included. I got an email from expedia telling me to send my flight information to the hotel in order to book the shuttle.

After sending my information and not getting any confirmation to double check I contacted expedia. I don’t have long distance to call the hotel. Expedia told me several times that everything was set up and my free shuttle was confirmed.

I sent an email to the hotel to confirm and they said that shuttle was provided only if my booking was directly to them. This is something that has to be specified by expedia and on the amenities. Expedia kept telling me that it was included at all times.

After I noticed this, I have contacted expedia like 25 times and the only option they give me is to cancel the hotel and chose another one. I don’t want to cancel the hotel because since I got a package deal, the hotels by itself are expensive and also, the hotels that says free shuttle are the “Rius” hotel which is the samething that Im goingthrough now. Is false advertisement.

I requested expedia to at least due to the inconvenience. Send me a refund to pay for my shuttle separately but they are very rude and disrespectful. however, I learned from this experience and I will never booked again through here or recommend expedia. I don’t want people to go through this. I have been wasting my time talking to expedia and they don’t help. All agents says different things. They don’t even know anything

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8:49 am EDT

Expedia Cancelled Flight with Air Moroc and Expedia

Back in JUNE 2020 I was given a voucher for 18 months, it finally expired and I want an immediate refund. I have contacted EXPEDIA and they are saying to contact AIR MAROC directly. AIR MAROC is telling us to contact EXPEDIA. Like will there be anyone who will help me on not? I want my money back. NOBODY IS REPLYING TO MY EMAILS FOR MONTHS!

Ticket Number:

[protected]

Airline Conf #:

NXNMIG

Case ID : [REQ:S-[protected]]

Desired outcome: REFUND

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6:32 pm EDT

Expedia Unable to use our credit

My husband and I have flight credits towards DELTA airlines with Expedia. I always book my own travel and went to our coupons to search flight and use them for an upcoming wedding trip. The credit was not applied to our purchase. Online offers a customer's service number to help use the credit, figuring we would just get it applied back to our card. Instead, the service team tells us we cannot use them because we didnt call them to book! And then they said they could reschedule our flights to apply the credit, but the tickets they offered doubled in price! We get passed down to 4 different reps to get NO WHERE. EXPEDIA HAS STOLEN OUR MONEY - $260.29 each. With no way of using our credit towards booking, and they cannot help with the current booking, and only be able to "help" by rescheduling our flights completely with double increase in pricing... That is ROBBERY. WE WANT OUR $$ BACK!

Desired outcome: We want our money back on the card we purchase the flight with.

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4:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Refund not honored after cancellation within hours

Booked a flights on United to Houston from NY. After booking I realized I have airline credits from United. Called Expedia customer service to apply the credits. Expedia Customer service informed me they could not apply the credits I will have to book directly with the airline. I called the airline and re-booked the flights directly by United the representative said they will cancel my flights with expedia. This happened within hours of my initial booking with Expedia. I checked my trips and saw that the trip was cancelled. 2 days later I see airline credits issued instead of a refund. Called Expedia representative and was told I could not receive a refund because I did not request a refund the airline cancelled the reservation not me.

Desired outcome: Please Refund

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3:11 pm EDT

Expedia Flights cancelled by airline repeatedly, too many expedia hands on this itinerary

We are 2 families (4 adults and 4 children) that booked a trip to Thailand in late October 2021. Expedia rates for Air Canada roundtrip and hotel package from Toronto to Phuket, Thailand departing June 20, 2022 for 19 days. The price was so lucrative and we booked it.

Itinerary [protected]

Itinerary [protected]

Original flights were departing Toronto- Hong Kong-Phuket on June 20. Political issues, war with Russia/Ukraine broke and there was a no-fly zone over Russia.

Expedia alerts us that the airline Air Canada had cancelled the flight Toronto-Hong Kong and rerouted us to fly Toronto-Vancouver-Hong Kong-Phuket instead.

2 weeks later, in April, Expedia alerted us that the airline Air Canada/ star alliance Cathay Pacific had canceled our flights Toronto-Vancouver-Hong Kong-Phuket as well as returning flights from Phuket to Hong Kong. Now we were left with no connecting flight from Phuket to Hong Kong.

We called Expedia several times during this course. At this time, the Expedia agents said there was NO flights available and were already asking us to cancel and issue refund, we were adamant about this, they looked into several flights and found us flights flying from Toronto- Frankfurt-Bangkok-Phuket, but we still no return/connecting flight from Phuket to Hong Kong. Air canada then cancels one family's reservation, flight from Toronto to Frankfurt, left us with no connecting flight to Frankfurt to catch the Frankfurt to Bangkok-Phuket flight. this is now mid May, with 27 days to go. Expedia failed to rebook and reissue the tickets. Just last week, Air canada cancels yet again Frankfurt to Bangkok flight, leaving us with only flight from Bangkok to Phuket.

I called Air canada directly, according to them, there are flghts available, the flights has to be booked as a whole roundtrip, not in segments, Expedia failed to submit this to Air Canada. That's the reason, our flights gets cancelled by Air Canada continuously because Expedia can't rebook us in segments.

Meanwhile, with the other family that we are traveling together with, they have all their flights with Air Canada Toronto-Frankfurt-Bangkok-Phuket confirmed. Returning flights however - no connecting flight from Phuket to Hong Kong, they have Hong kong-Vancouver-Toronto confirmed. They are also waiting for Air Canada/Expedia to get back to them with this.

Today is May 24, Expedia tells my family, that there is no flights available. Again, Expedia submits to Air Canada asking them to look for alternative flights.

3 times Expedia said that they sent the Air Canada via email - which takes 3-5 business days. Still no answer.

Also to mention, during this course, we were on hold with Expedia for several hours during this time, phone calls disconnected. At this point in time, we have had at least a dozen of different agents going through our files. on many occasions, they even told us WE had to call Air Canada ourselves because the airline was not changing anything. We called Air Canada and pleaded with them, they looked up our flights and said there were flights available and told us that Expedia is to call them for the changes. We called them back, they told us they cannot call, they had to send emails. We have spent over 20 hours on the phone with Expedia and all they try to get us to do is cancel. Please help us get our dream vacation back on track. This case needs to be escalated to someone who has the power to do the right thing.

Desired outcome: All we want is to go on the trip we paid for. We put our faith and money in the hands of Expedia, it's time for Expedia to deliver.

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6:02 am EDT

Expedia Not refunding a payment taken out of our account when they said it had been cancelled.

I made a booking at a Days Inn on line. I then wanted to change the booking to another hotel, I could not do this so started a "chat" The operative said she had to cancel one and make the new one.

She then phoned me to sort out the payment details, while I was on the phone I double checked that she could cancel the first booking and make the second. She confirmed that everything had been done and was sending me a cancelation booking email and the confirmation of the new booking.

I printed out the new booking and thought nothing more of it. To hold the booking and pay at the hotel a card number was given and they said we could pay on arrival.

On my return two days later and checking the bank account I found that the first hotel had taken the money out of my account.

Contact was made with Expedia straight away. They said that it would be looked into and it would take 72 hrs.

While on a "chat" with them they tried to contact the hotel via phone but no reply. They tried several times no reply. Apparently there was a problem with their phone line.

I was also told that this would go to the cooperate team for an investigation and the phone calls would be listen to to verify my claim.

After 4 days I called back via "chat". Still waiting to hear from the hotel.

Email sent on the day after my first complaint, no reply.

In all I have now telephoned them been in touch with them 10 times each time I have been told that it will be escalated each time I have to go through the whole story again, each time I am told they will call the hotel, each time i say it is not the fault of the hotel but your operative who did not cancel the booking as asked.

Each time I am told that someone will call me back and now here I am a month later and still no refund.

I am normally on the phone for 45 mins min. I have to insist to speak to a supervisor, It has cost me some much time and money and still nothing has been resolved.

To me it is simple their agent did not cancel a booking as requested and now I am the one who is left with the missing money. Also cost of so many telephone calls and frustration.

Desired outcome: To be refund the initial cost and some compensation not a token.

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6:09 pm EDT

Expedia Vrbo

I have been trying to rebook a reservation since January. The homeowner is not being cooperative after she would not refund the money back in 2020 when covid first hit. She opted to let us use it as a credit for a future booking. The property is owned by Ann and Gary Yu. I have been dealing with Ann. She would not let us book on the dates we asked for even though they were available on the vrbo website. I tried to explain to her that some of our jobs will not allow us to go on vacation at certain times of the year. She refuses to give us our money back and vrbo will not do anything but contact the homeowner, who is not even responding. I am not sure why vrbo think it is okay to treat customers this way. This is very unprofessional and certainly not good business. I no longer trust Ann Yu and am beginning to feel the same way about vrbo since no one there will help either. I am writing you because you are the parent company and hope that someone can help us.

Desired outcome: I would like a credit so we can rent from someone else.

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3:42 pm EDT

Expedia Refund for flight canceled by the airlines itself.

I had my flight on 9th of march from TAMPA, Florida. But my flight was canceled by airline itself and since i had to get the refund initiated from the agent (that is expedia) they said the refund was initiated on 10th of march and after 2 months and 8 days i still have not received the refund and i have called like more than 12 times but they answer the same every time. I have no idea who to contact now. When i try to contact the airlines they ask me to contact the agent. My itinerary number is (Expedia itinerary: [protected])

Desired outcome: Need my refund as soon as possible

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6:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Cut from my refund

I booked a rental car and paid for it before my trip but when I arrived at Martinique A. Cesar Airport, there was no car or no one waiting for me. I called the number that Expedia provided me but no one answered. I had to take a taxi to my hotel. The next day I tried to call the car rental company again but the lady who answered my call couldn't even speak a piece of English and couldn't send me the location of the company either. I rented another taxi to go to the office which was mentioned on the expedia.com but guess what? There was not even an office. I had to take another taxi to come back to my hotel. I had a call which cost me 20 Euro with the Expedia call center and the person there told me that I would get my refund fully but at the end, they cut 50 Euro from me like I was the one who was guilty. This is not fair and this is not even ethical. What a company?

Expedia or economy car rental in Martinique to pay me back 50 € + 30 € from Airport to the hotel+ 10+10 € to "fake" office and back, 20 € for the call to Expedia call center +20 € for the taxi to go to the airport to rent another car

Desired outcome: I want Expedia or Economy Rental car to pay me 140 €

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4:50 pm EDT

Expedia Refund not given even though hotel rooms not available

I reserved three rooms at Quality Inn in Hudsonville, Michigan (Itinerary numbers: [protected] and [protected]). I knew i was going to be in after midnight and I called the Hotel to discuss this. The receptionist assured me this would not be a problem since the room was already paid for by Expedia and she would make a note at the desk that I will be in late. I got to the hotel at 12:35 and was told that the reservation was cancelled after midnight and that all three rooms have been sold. (Really? 3 rooms reserved in a half hour time after midnight?). Expedia won't give me a refund because the hotel won't agree. When I persisted at asking the hotel who was the receptionist on duty at the time I called (Thur morning May 12) was told to get off the premises of the hotel. Then they threatened to call the cops if I didn't leave. This is not my fault. Obviously the hotel is not going to agree to give the refund to Expedia when they are clearly in the wrong. My contract was made through Expedia, however, and I need Expedia to give me a refund for the three rooms ($641.96 and $292.68 or a total of $934.64). Thank you!

Desired outcome: I need Expedia to give me a refund for the three rooms ($641.96 and $292.68 or a total of $934.64)

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4:25 pm EDT

Expedia rip off

I need to contact Vrbo who I understand you took over in 2015. I have been accused of damage in one of their cottages and will be defrauded of £150 in the next few days. I cannot make any sense of their web site and this is a matter of urgency. I did not even use the table I am accused of breaking so most certainly do not owe anything.

I do not want to take it further but most certainly will if need be. I have rented other cottages from other people and have never been ripped off by any other owners.

My contact is [protected]@live.co.uk. Please assist me in this before the money is taken

Thank you

Mrs H.M Doyle

Desired outcome: I would appreciate a response please.

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9:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Expedia Reservation [protected]

What a circus show it has been trying to cancel this booking - refund the 3 x flights and have the baggage credited to Aegean Airlines Booking Reference MAR48M under passenger Christine Kiparoglou. Expedia has sent me around in circles for weeks - WEEKS. I made many phone calls early on, only to receive conflicting information from Aegean Airlines and Expedia. Phone call to Expedia on 14 April with Jennifer, 24 April with Raven, and numerous emails after, plus 3 phone calls today, the 3rd one being 1 hour and 15 minutes long. I am seeking a FULL refund, not a partial one (59.07EUR per passenger, not 31.99EUR per passenger), and the baggage purchased to be added to Aegean Airlines Booking Reference MAR48M under passenger Christine Kiparoglou. I at the very least deserve this after what I have been put through to get this issue resolved. I have also raised a Complaint Case #[protected] while on my phone call this afternoon. I am more than happy to discuss this on +[protected].

Desired outcome: A FULL refund, not a partial one (59.07EUR per passenger, not 31.99EUR per passenger), and the baggage purchased to be added to Aegean Airlines Booking Reference MAR48M under passenger Christine Kiparoglou.

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2:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Expedia

My family booked booked flights to Bermuda through Expedia during the pandemic. My father passed away during the height of the pandemic, so we couldn’t immediately take him home to his birthplace to be laid to rest. However, once we were able to make a plan for this purpose, my brother bought plane tickets for his family on Expedia. He purchased what he thought was “covid insurance” on the initial tickets to protect them financially from any issues that may arise during these uncertain times. However, they lost out on several hundred dollars from that, as it did not even cover Expedia’s own cancellations/ flight changes. Then when we decided to cancel the flights due to the Canadian government’s recommendations due to Omicron’s rise, credits were offered for flights. But we have now learned in trying to rebook flights to take our father home to be laid to rest, that the credits they were issued are so limited, they can not even be used for it’s intended purpose, which will mean my brother will have to forfeit over $2000. The credits can only be used on the exact airline, going with the exact layovers, to the exact destination. It is even further complicated by the fact that these factors that now have to be exactly matched, are not even things my family chose. These were Expedia’s cancellations of their initial booking & their rebookings on other flights, & were not done by the customer. Expedia has taken advantage of these paying customers; first with purchased covid insurance that was forfeited by the company’s own cancellation process, and now by having ridiculous limits placed on time, destination of flight layovers & partnering airlines, making the credits basically impossible to use.

Their choice now is to either not attend our own father’s service, or forfeit their initial purchase & repurchase - which would be financially crippling to their family.

I feel that people should be warned - as this is predatory to people in general, and then especially in a family’s time of grief to put this level of undue hardship on them. The expiry dates were one thing, but having to book the exact flights during a specified time period is impossible. It is not for a vacation that can be taken anytime, it is for a funeral!

Desired outcome: No restraints put on the flight credits.

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3:12 pm EDT

Expedia Hotel Reservation

On April 11th 2022, I made reservations at the Best Western Plus Ruston Hotel using Expedia. My itinerary number was [protected], check-in was for May 11th, and check out on May 12th. On May 11th I called the hotel for confirmation about my booking. On May 11th, after calling the hotel, I was informed there was no confirmation, reservation, or itinerary number under my last name, phone number, email, or anything else. I then contacted Expedia to advise. After 4 hours of trying to resolve the issue, the relocation team set my family and me up at a different hotel name Hampton Inn Ruston reservation number [protected] at 5:58pm central time. Because supposedly, there was one room left, I made payment using my Visa credit card ending with 9576 with Expedia immediately. Upon arriving, at 3:30 am the hotel advised they were completely booked and had no rooms available. They advised that Expedia did not notify that they had already collected payment from me and matter of fact in the notes had entered to “collect payment”. Once again now at 4 am we called Expedia again and waited and waited and waited while Expedia tried to find another hotel. While I’m holding for Expedia to find a hotel for us, my husband eventually found something on our own. I am simply asking for a refund that was charged to my credit card of $149.91 for services not rendered. I have gone through customer service, relocation, and supervisors and am having problems with them processing my refund. The latest problem is they will refund the credit card that ends with 9628 which is an Expedia virtual credit card and not mine. I informed the supervisor that I do not have a credit card that ends with 9628 and that is not the credit card number that I gave to the relocation team. He acted as though that had to be the credit card that was given because otherwise how would they had gotten the card information. It took the hotel to call me to say that the supervisor was not being truthful and that he knew the card is an Expedia virtual credit card. I was also advised that Expedia would NEVER send over the customer’s actual credit card information, and this is the reason why Expedia uses a virtual card. But to be called a liar by the supervisor is disrespectful and unprofessional. For him to act as though he knew nothing of Expedia practices to use a virtual credit card for their transactions is appalling. For the last three days, I have literally been on the phone each day for over five hours either trying to get either a room or receive a refund. I would like my money back on the actual card that was charged which ends with 9576.

Desired outcome: I would like my money back on the actual card that was charged which ends with 9576.

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11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Expedia Car Rental

I recently booked a Dollar car rental in Atlanta Ga. This was on 4/30/2022 for pickup at 3:30. Itin: [protected]

Everyone with reservations waited about 2 hours to get a car. No explanation was given. When I finally got the car, it had a bad bounce (like a tire out of balance) and loud roar from the rear end. It was difficult to even carry on a conversation while in the car. It was if they pulled the car out of the maintenance shop without being repaired.

This was a very unpleasant experience and would appreciate Expedia’s assistance in working out some form of credit from either Dollar or Expedia.

Cathy Roop

[protected]@gmail.com

[protected]

Desired outcome: A partial refund or credit voucher

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11:59 pm EDT

Expedia Priceless Car Rental Agency

Dear Expedia and Priceless Car Rental Vancouver: 10 May 2022

I am writing to share my poor rental experience at Priceless Car Rental and to explain how this business does not meet the quality we have come to expect from Expedia over our last 24 years of use and tens of thousands of dollars spent on flights and many dozens of car rentals from major companies.

Last week I made a 12-day reservation through Expedia.ca for a Nissan Altima offered by Priceless Car Rental for a reasonable rate (Reservation # [protected]). Today I worked with Harsham at Expedia’s chat line to try to add days to the car rental period, however, the local Priceless office kept us on hold excessively long before referring us to the Vancouver airport Priceless office. They did not answer. Thus, I simply drove to their Vancouver rental facility where four young men were at work but not tending the phones. English was not their first language and there appeared to be some hesitation in dealing with phone negotiations. They said they let the reservations office in the US do that work and though they saw the Expedia and my calls come in, seemingly didn’t answer.

Their "lot" has 8 rather well-used cars in a space shared with several other businesses well away from the airport.

I asked to add a day to my contract and even pay the full day rate and they dithered for a while, said they couldn’t assure it was possible, then gave me the phone number in the US reservations (the same one that had referred me to them – [protected]) and so I called that office from their shop to find reservations had closed 3 minutes earlier. They nodded that reservations were US based and closed at 5:00 PM. Maddening!

The shop attendants also observed that they could not waive the $200 cancellation fee AND that there would be a $20 per day fee for taking the car out of province (I needed to go to Alberta). This was nowhere to be seen in the advertisements and I now face an additional $240 hidden charge that none of the other majors (Hertz, Budget, etc.) charge.

My recommendation is that Expedia.ca not carry Priceless Car Rental as a client until their level of service, reservations, and interactions reach the level of the other rental agencies at the Vancouver Airport.

Additionally, I intend to take a version of this letter to my Public Medium Blog, the Vancouver Airport complaint line and the other car rental competitors so maybe other customers can avoid the difficulties I have encountered. It raises serious concerns about roadside service, car problems or accident resolution, especially if encountered out of town or province. They simply don’t have the network to provide service other than locally. Maybe their appropriate market is a local inexpensive rental but this should be specified. They are in the same category at the Rent a Wreck company it seems.

Sincerely,

Lee Foote

Expedia.ca customer

Lee.[protected]@ualberta.ca

Desired outcome: Trip cancellation without penalty. I don't want to do business with this company. I will go to another major agency.

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2:04 pm EDT

Expedia Service from Expedia following a cancelled flight

I was notified to contact expedia to rebook, after British Airways cancelled one of my flights. 51 minutes later I am still holding as my flight has not been changed yet. I don't know what your staff do when I'm put on hold. They must head to the bathroom or to the shop because this is ridiculous. I will never book with expedia again. Pure incompetence! Seemingly Im on to the Phillipines!

Desired outcome: Call me on [protected]. I only want to change a flight not take over the airline!!!

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Contact Expedia customer service

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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