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4.4 8242 Reviews

Expedia Complaints Summary

108 Resolved
1273 Unresolved
Our verdict: If considering services from Expedia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Expedia reviews & complaints 1439

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K
3:12 pm EST

Expedia air serbia

I have been have used Air Serbia on several occasions previously but last two occasions have caused a lot of issues. It very unfortunate as they claim to be a good airline charge a fortune for the flights (never had a flight cheaper than 200 eur) but the service and the procedure for dealing with issues is worse than even Ryanair (I fly quite often and have faced delays/cancellation of flights on several occasions with various companies).

First case, my mother has a flight this week for a meeting in Romania, there were 2 flights available one at 16.10 and another one at 18.30. The later one was 80 Eur more expensive but as she knew she will probably not be finished until 15.0p she opted for the more expensive option. On Friday, less than a week before the flight we get an email through that the flight time has changed, they cancelled the later flight and moved her to the earlier one. Via email the support centre was not helpful at all. On the phone, the lady said thay the maximum that can be done is either to get a full refund or move her to a flight the next day but no extra expenses will be covered. Booking something else at such short notice means crazy prices for flights and this one was nearly 400 EUR already. I believe it is quite cheeky, when we specifically paid extra to go on a later flight to then not be able to take it.

Second case, a few months back the flight arrived more than 8 hours later than the scheduled time and in the whole period only once mere 2 sandwiches were offered even though went through breakfast and lunch period.

But the worst began once I have arrived in Belgrade (it was a transit flight). No information was given, staff was extremely rude, dismissed me like I was a nobody because was flying to Montenegro, whereas other people to other destinations had clear explanations of what is going on. The flight was actually taken off the screen just to make the situation even more nerve wrecking and the staff just kept telling me they have no information for me. When asked if I can be transferred to the flight that was leaving few hours later that day to Podgorica I just got told to leave them alone as they are very busy and told me that this flight would not leave before our flight and will also be delayed. This later flight arrived to Podgorica earlier than us.

Once information was available about the flight, it was still not on the screen and I only found out about it because went to request once again to be transferred to the later flight as saw that their gate was open and they were going to depart in time. This information was given to me in a very rude manner just saying your flight is at gate 7c go there now.

In addition, as no information was provided my arranged transport remained at the airport which resulted in crazy fees for me re parking and the waiting time.

My intention is to make this public as I am astonished at the way to company is handling the issue and believe everybody should know what is happening there.

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4:33 pm EST

Expedia expedia failed to cancel my hotel & won't make it right

Detailed info below, but to summarize:
We cancelled hotel 19 DAYS in advance
Expedia didn't inform the hotel
The hotel charged us
Expedia wont do anything to make it right.

We booked a hotel room through Expedia. Unable to make the trip, we logged into Expedia and cancelled the hotel 19 DAYS IN ADVANCE (much more than the required 24 hours). Expedia failed to relay our cancellation to the hotel and we were charged for the room. After several phone calls and detailed emails---where we included a copy of our CANCELLATION CONFIRMATION FROM EXPEDIA---Expedia says there's nothing they can do.

The hotel is in their right to keep our deposit because they were not notified of the cancellation.

Expedia refuses to even give us a credit to use towards another reservation in the future.

Hugely disappointed. You may want to seriously consider another travel site for your bookings.

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2:06 pm EST
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Expedia flight

My wife booked a flight from Toronto to Moncton and Halifax back to Toronto for me. When booking the flight they put the wrong name on the ticket. They put my wife's first name and my middle name and our last name probably because my wife used her credit card to book the flight. When I tried to take my flight Air Canada would not let me board the flight I paid for as the wrong name was on it. Expedia quickly blamed my wife and denied all responsibility. Air Canada did the same thing. So because I could not take the flight I paid for I ended up having to pay double to take the flight the next day because of the business appointments I had lined up ALL BECAUSE OF THE MISTAKE THEY MADE. Their staff and supervisors are trained very well to deflect the blame to the customer and not take responsibility to save the company money. If they ever make a mistake that causes you to miss your flight do not expect them to help you at all. I was literally on the phone longer with them than my flight!

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1:27 pm EST
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Expedia travel insurance

We purchased travel insurance for the precise reason that there may be weather issues or even issues with us having to cancel our trip to Hawaii for work reasons.

Of course not reading the entire travel protection plan did not realize that unless we were actually sick or had a doctor's reason for not going, no other reason could justify interruption of our trip.

We had to change our trip plans because of Hurricane Lane, waiting until the last minute to make these changes so that we could see if we wanted to cancel or change our plans. We ended up changing our plans instead of cancelling.

By changing our plans, it cost us an extra $650 for changing of flight even though the airline was 'nice' enough to waive the change fee.

When we tried to file a claim it was denied because hurricanes do not fall under the contract.

I use Expedia a lot and this was my first time purchasing the insurance. They really should have something that makes it clear that weather and job issues are not able to be claimed under the policy.

Needless to say I will not be purchasing this anymore and I put a shame on myself for not researching closer but also on Expedia, AIG and American Airlines for not caring that something beyond our control hurts us financially.

Bryan Kibling

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11:16 pm EST
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Expedia flight delay

I never see these kind of [censored]ers who working in Expedia customer agent. All the [censored]ers put the call on hold and doing some [censored]ing job even for an hour. I have tried till L3 agent but no luck

Expedia [censored]ers rescheduling the flight on their own without consulting customer and they never care about customers convenience.

I never see these kind of cheaters and money eaters from the customers

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Chris1977
, US
Nov 16, 2018 4:37 am EST

Nobody going to take this seriously because of all the profanity.

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7:15 am EST
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Expedia flight plus hotel

I booked a flight and hotel deal as well as insurance for my work travel. The international conference was cancelled -- and I called to recuperate my expenses. Obviously I anticipated a fee but certainly not zero refund if my international event was cancelled. I couldn't believe it when they would not refund any part of the hotel portion. I have booked before--and there was always a margin for cancellation. Often that was generous, and I've never had to use it before. With insurance, etc., I was confident I'd made a best-case purchase. What was not clear was that the terms change at every single sale. Both Expedia and the Keating Hotel, San Diego were inflexible. Despite calling as soon as I had firm word my meeting was off, and though Expedia always said they would call back after speaking with the manager, they never did so. After about 3 hours of phone calls I barely got a $200 return -- which is significantly less than the cost of fees. No return of other costs, taxes, etc. Partial (1/3) recuperation of the flight. Nothing of the hotel. What a disaster. The manager claims this was steeply discounted--but it's about the same or more as currently posted rates and amounts to about a thousand dollars. Don't use this service--and don't trust that last time's terms apply in another context if you'd previously had a good experience. (I had one and actually, unfortunately, had told others it was often a good deal). I have travelled for years and have never had such a terrible experience. This will be my last use of Expedia. I'm looking for professional, responsible, and (in an emergency) flexible travel partners as I travel about once a month. This is completely unsuitable for a business traveller--even in a pinch. As someone asked to make my own travel arrangements I'm pretty despairing as I simply don't have a lot of time to add travel arrangements to my to do list for all instances of work travel.

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6:12 pm EST

Expedia flight name change/correction and credit for cancelled delta flight

I had book flight that departure from New York to Shanghai on Sun, Jun 17 with my passport with my identified name, Sinuo Yan, on it. But the system issued the ticket by my account name, Nancy Yan. Because of this, I was unable to check in when I went to airport. So I had to call the customer service to cancel my flight and the representative told me I can only get credit back to my Expedia account. I don't think Expedia should issue customer's order by their account names which can not be certified by identifications. I had booked flight on Expedia for several time and the same issue had not ever happened on me. This caused me wasting 1787.48 dollar by their mistakes. I require response from Expedia about the issue and refund to my credit car but no more credits under the account name.

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9:24 am EST

Expedia expedia

Hi.

I will Never use exipidia site again.

unprofessional customer support.
We asked for a refund for a ticetks we bought to the combo wax mesume in la and geness mesume.

The customer support say the tickets are not refundable sound they want to help us... first they send us a mail u will get answer in the upcoming hours
in the seconds try they say wait for 24 hours. And we never got one...
So we decided to go to the place to see if we can extand our tickets, the wo
And still dont get any response. So we go to the place and cainds women extand with no issues at all !
dont use exipidia I think the tickes that are not refundable expidia take ur money and dont give u nothing...
Dont use them.
After I tell them about that I help to manage on my own.
They say thanks for using expida.
Dont use themmmm

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8:31 am EDT

Expedia my hotel stay

Hi,

I am writing you in extreme disappointment regarding the hotel stay I booked (but never even bothered to stay).

My partner and I arrived around 6PM and upon checking in we were asked if we'd like breakfast (at an additional rate) - I was a little shocked by this because it is posted all over your website (Expedia) and also on their own website, plus on their brochures that breakfast was included! I had tried to let them know I spent $140 on this room, I feel breakfast should be included, especially if advertised! I did not really receive a response from the front desk staff other than repeating himself 5 times that we could pay extra if we wanted to eat breakfast.
Once already irritated, we ventured up to our "suite"…
When we entered our room, it must have been 10-15 degrees in there… absolutely freezing. We immediately turned the heat on and waited a little bit - no heat. We tried turning on the TV to use the Netflix/Wi-Fi music option however the little machines wouldn't connect to their internet connection. We used our own cellphone data to play some music so avoid hearing everything else happening within the inn (walls were definitely not sound proof, that was also a little awkward.)
My partner and I decided to try and get warm, we'd mix up some drinks - there were no cups, other than little bathroom cups - also there were no ice machine, no fridge, nothing! We had brought our own microwavable supper, and couldn't even eat. I had went downstairs to enquire in hopes maybe you had to request a microwave, glasses, etc. however you couldn't - they just didn't have microwaves. The front desk supplied us with 2 cups that I could take back up into the room.
My partner and I decided we might as well go out for the night, grab food even though we had already bought what we thought was going to be supper… We thought maybe the bath tub would ease our anger and let go of some stress - well, maybe I would have been tempted to jump in if there weren't DEAD spiders just sitting in the tub….. ugh.
We jumped in the shower and attempted to get ready in our STILL freezing cold room. The mirror they had against the wall beside the TV was so old and fogged you couldn't even see yourself in it. Nonetheless, we got ready and headed out. After we got back to our room, we realized it was STILL 15 degrees in the room, I cannot sleep in the cold - at this point it was late at night and really not worth the uncomfortable feeling to stay. WE PACKED OUR BAGS AND LEFT!
$130. Even though I used all of my points and also paid some out of pocket, I am so upset that I wasted it on this place. I would be absolutely DEVISTATED if this was my honeymoon.
I do not recommend this place to anyone, nor would I ever go back.
I would like to request some sort of compensation for completely ruining our 1 night stay - thank goodness it wasn't any longer.

Kayla

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7:06 am EDT

Expedia car rental

NEVER get involved when expedia to do your car rental. Here we are in Chile and the class of vehicle was changed and then the charge of $445 that we paid Expedia turned out to actually cost $341 at the counter. I have the receipt.
Expedia is uncaring and claims they deserve the $100 commission for the the convenience.
Last time I get hooked by expedia. Deal directly with the merchant.
I plan to dispute the charge with cc company as well.

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1:42 pm EDT
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Expedia hotel reservations

I booked a hotel through expedia and purchased insurance in case anything came up and I would have to cancel my reservation. When I called expedia to cancel my hotel reservations today on Oct. 28th 2018 at 12:01 pm I was told that I could not get a refund. The customer service rep could not speak good English and I could not understand what he was saying so I asked to talk to someone that I could understand so the supervisor came on the line and she said her name is Jen (she could not speak good English either) she told me that I could not cancel unless I had a medical reason for canceling. I explained that I had an emergency situation that is keeping me from making my trip after about an hour I am just now getting off the phone with her and I finally got my reservation canceled but I will tell you now I will never use Expedia again. This is not how you treat loyals customers

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Update by myaccount
Oct 28, 2018 1:57 pm EDT

I recently made a reservation to stay at a Hyatt Place Hotel in Austin and also purchased insurance in case I had an emergency and would have to cancel the reservation and I was told that I could not cancel unless it was a medical emergency. The person I spoke with was named Jen, she could not speak good English so it was very hard to understand what she was saying. I have been on the phone with expedia for over an hour and I am very upset with the customer service I received. I will never use expedia again.

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11:31 pm EDT

Expedia complain about poor services and fraud

I booked hotel with breakfast in Turkey, ITIN:[protected], and I paid extra money because we booked from you not the hotel .first your staff advised us our check in 24 hours, we will arrive turkey in about 3 am, and you confirmed that by email, after that, the day travel, when we going to the airport, your staff advised us our check in after 3 pm which that mean we have to wait from 3 am to 3 pm, despite we asked you and you confirmed our check in 24 hours this poor services and black meal, therefore we need full refund or the court bettewn us, second we didn't travel and we contacted from the airport before 24 from our booking and we asked to change the booking our cancel and refund the money, and your staff confirmed by phone at tnat day they will resound the money within 24 hours but didn't get nothing no, Omer no change poking .we contacted you sevrla time but you failed to solve the problem and this last time we writing to you, if you donT solved after that legal action and Soical media . Also for last time we asking you to change the booking within this week and I will call you and email to let the court aware of that, if you not changed we will not accept in future just refound .thanks Majid Alkareemawi 27/10/2018

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11:58 pm EDT

Expedia airfare

I received notice that my flight cancelled 2 hours before departure. ( Not so much worried that it cancelled because I took a flight home the day prior, but more angry that it was cancelled without my permission and was given notice 2 hours before departure.)Called Expedia support and she said because I took a flight the day prior my ticket basically became void. Nobody knew I took another flight, and I never cancelled. I'm really glad that I wasn't there at the airport at 7am because of the cancellation because I would have raised hell. This doesn't seem right that flights get cancelled last minute without notice. Y'all already got my money by me not being on that flight but the fact that you cancelled it anyway prior to boarding without my permission is ridiculous. I will never use Expedia again and will warn all my friends/family and military coworkers to never use Expedia. And for the record, hire people who can speak English, the representative didn't understand me because of the English barrier and I had to speak to the manager which wasn't much better.

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9:37 pm EDT
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Expedia airline reservations

Booked flights from Vancouver to Kahului, Maui with Westjet, now that we are leaving tomorrow (Oct 21) wanted to check in on line and select seats (24 hrs before)but found out from Westjet that we can't do this, have to wait and do at airport.This means extra time and no chance of getting good seats.Makes me wonder why I am booking thru you, there is definitely no benefit to me.Why when I book thru Expedia I can't check in on line?
Sylvia and Gary Miller
[protected]@yahoo.ca

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8:46 am EDT
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Expedia flight booking

I am writing in to express my discontentment about my recent round-trip flight experience booked under Expedia (Itinerary # [protected]) to Kuala Lumpur and back from 5 to 7 October 2018.

I had topped up for flight difference in package price for Singapore Airlines (flight's package was for budget carrier). However, only to my utter dismay during the day of flight check-in at the boarding counter did I find out that the flight was for SilkAir.

If I had known the flight was SilkAir and not Singapore Airlines right from the beginning, I would have proceeded to opt for budget airline instead.

May I know why is this the case? It is entirely misleading to display Singapore Airlines and SilkAir with the same departure and arrival timings (refer to enclosed screenshot), only to be operated by SilkAir instead. Also, what re-inforced it further was that it displayed the flight number as SQ 5316 for departure from Singapore and SQ 5303 for arrival. Isn't SQ meant for Singapore Airlines?

I hope to receive reasonable clarification on this matter.

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9:09 am EDT

Expedia refund turned into unauthorized withdrawal

I was told I would be getting a refund ( confirmation # 018029 )
for $198.00, I have documents to provide for proof. I checked my M & T account one hour later and it was withdrawn from checking account kicking me negative. No one could provide me with any answers, the resolution dept female named Shanna, was very rude and did not do anything to try and help.
Complaint filed with bank and I am still negative and waiting.
# 3vlj44
PLEASE SOMEONE CALL WITH EXPLANATION
YOU TOOK MY MONEY AND CREATED HARDSHIP
Jennifer Blimline
[protected]
I will see attorney if need be.
I have all docs and photos of bank account

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8:29 pm EDT

Expedia double charged for hotel stay

I booked a room at Hotel G San Francisco on the 5th of August 2018 for the dates 9-14 October 2018. My credit card was charged by Expedia $2290 on the 8th August. I confirmed with staff member Dallas that the room was already paid for via Expedia when I checked in on the 8th Of October, and paid Hotel G directly for an extra night at that stage. I now return to Australia to find that Hotel G has charged my credit card directly $2198.56 for the same 9-14 October stay. I need this money refunded as this is obviously completely inappropriate! Receipt from Expedia and credit card statements attached.

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2:47 pm EDT

Expedia airline ticket

I purchased an airline ticket through the company website a month ago. The flight was about to depart on 6:15 am on October 11, 2018. Due to unannounced Motorway closures in departure city, I could not make to the airport until just before the flight. I was lucky enough to get past security at the airport and head off to the gate in under 10 minutes in a large airport like Heathrow. However when I arrived at the gate, it was closed although it was still 5 minutes prior to departure time and I learned later that the flight departed at 6:11 instead of 6:15. I was told by the gate staff that I needed to see someone from airline assistance team team who were going to rebook me on the next flight with no charges. I reached out to the airline assistance team who said that I was late for the flight and they wanted me to pay GBP1155 in order to reissue the ticket. Because this was out of my budget I decline and head back out of the airport trying to find an alternative flight. An hour later I received an email from expedia.com stating that the airline changed my flight into another flight departing at 10:40 the same day. The email asked me whether I accept those change and if I did not to call expedia to discuss the airline options which as limited as the email stated. Out of joy I hit accept changes button and head back to the airport. I tried to check in at the airport when I was told that I needed to speak with the ticketing office as my ticket had not been reissued yet. I went to speak with ticketing office who advised that I would need to pay GBP950 for the ticket to be issued to the 10:40 flight despite expedia failing to mention anything about additional payment. I called expedia. who as expected blamed it all on me rather than trying to offer help. Being disappointed by expedia's response I had to purchase another ticket and I paid the full fare for another airline instead of the original airline I was flying with.

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9:20 am EDT
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Expedia car rental

I have been booking car hire from your agent with Toyota Altis price 6, 620 Baht whereas they confirmed me with Nissan Sylphy price 5, 7xx Baht which is showed on your website. It's mean that I have to pay extra price approximately 900 Baht. I really diappointed for your service. I have been using skyscanner many times. Hopefully you will qualify your agent for skyscanner.co.th.

Should you need any further information, please contact me via email [protected]@hotmail.com

Best Regards
Pasnita Kruetaow
+[protected]

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1:05 pm EDT
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Expedia car rental

Dear Hotwire/Expedia
I am very disappointed with our recent car rental through your agency, Hotwire. The specifications of the car we would be obtaining on your website assured that we would be able to fit myself and my 3 passengers plus all our accumulative luggage. This was not the case. Hertz, the rental agencies, only excuse was to blame it on our booking agency. Hertz was not at all sympathetic to our plight and charged an extra $645.21 for a Kia that that still did not fit us comfortably.
We had just arrived in a foreign country after a nearly 24-hour journey. We were exhausted, hungry, and irritable. They took full advantage of this and raped our wallets. This is an inexcusable mistake which cost us dearly.
We expect to be compensated for the extra charges incurred for the unexpected car upgrade. Itinerary Number [protected].
I am very interested in hearing back from you on this matter. I am seriously considering never booking through your site again and will encourage others to do the same if this is not address immediately and with a reasonable resolution. If I do not hear back within the week I will assume you are ignoring the complaint. We will then proceed with a compliant through the BBB.
Please contact the card holder, Jeanne Sofield directly at [protected]@gmail.com or [protected].

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Expedia Customer Reviews Overview

Expedia is a popular online travel booking platform that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received a significant number of positive reviews from customers who have used its services.

One of the most appreciated features of Expedia is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a variety of filters and sorting options to help customers find the best deals and options that suit their preferences.

Another positive aspect of Expedia is its competitive pricing. Many customers have reported finding great deals on flights, hotels, and vacation packages through the website. Additionally, Expedia offers a rewards program that allows customers to earn points for their bookings, which can be redeemed for discounts on future travel.

Expedia's customer service has also received praise from many customers. The website offers a 24/7 customer support team that can assist with any issues or questions that customers may have. Many customers have reported receiving prompt and helpful responses from the support team.

Overall, Expedia is a highly recommended travel booking platform that offers a wide range of services, competitive pricing, and excellent customer service. Whether you're planning a quick weekend getaway or a long-term vacation, Expedia is a great option to consider.

Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia

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How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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Contact Expedia customer service

Phone numbers

1866 310 5768 1800 469 1793 More phone numbers

Website

www.expedia.com

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Use this comments board to leave complaints and reviews about Expedia. Discuss the issues you have had with Expedia and work with their customer service team to find a resolution.