Expedia
reviews and complaints

I was booking today here in the ph june 4 maybe about 10am-01pm when i finally submit .It was declined since it has insufficient amount because i got the insurance if only i had not clicked the insurance i may had push through my booking.Please bring it back or refund it so that i can continue my booking.My case no is [protected].Please help so that i can book now.Thank you for your rapid assistance .Godbless.I was charge $528..70 and 5x that i tried and charge was also done for the transaction.Please help,need it badly and i want to book now

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Expedia changed the trip, making it half as long with no refund.

I would have saved $1000.00 dollars if I had booked directly with airline and hotel instead of getting cheated by Expedia.

I booked a trip through Expedia a couple of months ago, and as I got closer to the trip date I realized I would not be able to get around at the airport or resort due to a back injury and chronic back pain for 3 months whereby I am unable to stand for more than 5 minutes or walk more than 100 feet. My Doctor wanted me to schedule Back Surgery as soon as possible. I called Expedia, and spoke to an associate named Anna and she stated that if I sent a Doctor's note to her and American Airlines, she would cancel my trip and receive a full refund. I asked her 4 times on the recorded line if there would be any issues on receiving a full refund from each place prior to her cancelling, and she assured me that if I sent a Doctor's note to American Airlines, and to her I would receive a full refund. I sent her the Doctor's note and received a reply that I would hear from them within 3 business days. I also sent a Doctor's note to American Airlines and was told there are no refunds or exchanges, and that Expedia would need to refund my money. I spoke to a Manager at Expedia last night for an hour and 20 minutes and she basically said to send another email to the "complaints department" for American Airlines, and I received another reply from American Airlines that there are no refunds or cancellations and once again that Expedia needs to refund my money.

If I do not receive a response from someone at Expedia stating they will refund my money by Monday, I will be suing Expedia. I spent over $2000 for this trip, which is a lot of money to me and I would not have cancelled my reservation had I known I would not receive a refund. I would have gone on the trip anyway and just gotten assistance at the airport with a wheelchair to take me to the gate.

Please call or reply to this email as soon as possible.

Thank you,

Lisa Lane

[protected]

I booked Qantas flights through Expedia over 2 years ago. Booking Date: Oct 15, 2019. They were cancelled due to Covid. Qantas confirmed that they are fully refundable, but Expedia has to refund them since they were booked through Expedia. Expedia refuses to refund them even though Expedia acknowledges that they are refundable. Expedia even sent me an email confirming that they were sending me a refund, but never did so. I've spent 9 hours on the phone with them over the course of 11 phone calls over the past 2 years. Each time Expedia assures me that they will call me back. They have never called me back. Not once. They never send me the refund. They ignore me. This is the most despicable company I've ever dealt with. Here's the email they sent me:

Dear Customer,

We would like to inform you that we have successfully executed the credit to the ticket team for the flight which got cancel due to COVID-19, the amount of TOTAL USD 870.36 will be refund to your visa card ending with VIXXXXXXXXX**** original form of payment, with in the 12- 18 weeks approximately, once it get refunded you will get notification from our team or from your bank, keep updated with the latest news,

Thanks & Regards

EXPEDIA

I prepaid for a Car Rental with insurance to be picked up the airport in Jacksonville, FL. Upon arrival there was no car available and I was stranded at the airport. Expedia will not refund me. I contacted the rental car co., and they did not receive any funds from Expedia so they will not refund me either. In my opinion Expedia is committing fraud.

The reason why Im writing this is because I’m really upset with the situation I had and even though I will not get what I want ,I want to express myself.

I chose a package which included (flight + hotel + insurance).

The hotel said that free airport shuttle was included. I got an email from expedia telling me to send my flight information to the hotel in order to book the shuttle.

After sending my information and not getting any confirmation to double check I contacted expedia. I don’t have long distance to call the hotel. Expedia told me several times that everything was set up and my free shuttle was confirmed.

I sent an email to the hotel to confirm and they said that shuttle was provided only if my booking was directly to them. This is something that has to be specified by expedia and on the amenities. Expedia kept telling me that it was included at all times.

After I noticed this, I have contacted expedia like 25 times and the only option they give me is to cancel the hotel and chose another one. I don’t want to cancel the hotel because since I got a package deal, the hotels by itself are expensive and also, the hotels that says free shuttle are the “Rius” hotel which is the samething that Im goingthrough now. Is false advertisement.

I requested expedia to at least due to the inconvenience. Send me a refund to pay for my shuttle separately but they are very rude and disrespectful. however, I learned from this experience and I will never booked again through here or recommend expedia. I don’t want people to go through this. I have been wasting my time talking to expedia and they don’t help. All agents says different things. They don’t even know anything

Back in JUNE 2020 I was given a voucher for 18 months, it finally expired and I want an immediate refund. I have contacted EXPEDIA and they are saying to contact AIR MAROC directly. AIR MAROC is telling us to contact EXPEDIA. Like will there be anyone who will help me on not? I want my money back. NOBODY IS REPLYING TO MY EMAILS FOR MONTHS!

Ticket Number:

[protected]

Airline Conf #:

NXNMIG

Case ID : [REQ:S-[protected]]

My husband and I have flight credits towards DELTA airlines with Expedia. I always book my own travel and went to our coupons to search flight and use them for an upcoming wedding trip. The credit was not applied to our purchase. Online offers a customer's service number to help use the credit, figuring we would just get it applied back to our card. Instead, the service team tells us we cannot use them because we didnt call them to book! And then they said they could reschedule our flights to apply the credit, but the tickets they offered doubled in price! We get passed down to 4 different reps to get NO WHERE. EXPEDIA HAS STOLEN OUR MONEY - $260.29 each. With no way of using our credit towards booking, and they cannot help with the current booking, and only be able to "help" by rescheduling our flights completely with double increase in pricing... That is ROBBERY. WE WANT OUR $$ BACK!

Booked a flights on United to Houston from NY. After booking I realized I have airline credits from United. Called Expedia customer service to apply the credits. Expedia Customer service informed me they could not apply the credits I will have to book directly with the airline. I called the airline and re-booked the flights directly by United the representative said they will cancel my flights with expedia. This happened within hours of my initial booking with Expedia. I checked my trips and saw that the trip was cancelled. 2 days later I see airline credits issued instead of a refund. Called Expedia representative and was told I could not receive a refund because I did not request a refund the airline cancelled the reservation not me.

We are 2 families (4 adults and 4 children) that booked a trip to Thailand in late October 2021. Expedia rates for Air Canada roundtrip and hotel package from Toronto to Phuket, Thailand departing June 20, 2022 for 19 days. The price was so lucrative and we booked it.

Itinerary [protected]

Itinerary [protected]

Original flights were departing Toronto- Hong Kong-Phuket on June 20. Political issues, war with Russia/Ukraine broke and there was a no-fly zone over Russia.

Expedia alerts us that the airline Air Canada had cancelled the flight Toronto-Hong Kong and rerouted us to fly Toronto-Vancouver-Hong Kong-Phuket instead.

2 weeks later, in April, Expedia alerted us that the airline Air Canada/ star alliance Cathay Pacific had canceled our flights Toronto-Vancouver-Hong Kong-Phuket as well as returning flights from Phuket to Hong Kong. Now we were left with no connecting flight from Phuket to Hong Kong.

We called Expedia several times during this course. At this time, the Expedia agents said there was NO flights available and were already asking us to cancel and issue refund, we were adamant about this, they looked into several flights and found us flights flying from Toronto- Frankfurt-Bangkok-Phuket, but we still no return/connecting flight from Phuket to Hong Kong. Air canada then cancels one family's reservation, flight from Toronto to Frankfurt, left us with no connecting flight to Frankfurt to catch the Frankfurt to Bangkok-Phuket flight. this is now mid May, with 27 days to go. Expedia failed to rebook and reissue the tickets. Just last week, Air canada cancels yet again Frankfurt to Bangkok flight, leaving us with only flight from Bangkok to Phuket.

I called Air canada directly, according to them, there are flghts available, the flights has to be booked as a whole roundtrip, not in segments, Expedia failed to submit this to Air Canada. That's the reason, our flights gets cancelled by Air Canada continuously because Expedia can't rebook us in segments.

Meanwhile, with the other family that we are traveling together with, they have all their flights with Air Canada Toronto-Frankfurt-Bangkok-Phuket confirmed. Returning flights however - no connecting flight from Phuket to Hong Kong, they have Hong kong-Vancouver-Toronto confirmed. They are also waiting for Air Canada/Expedia to get back to them with this.

Today is May 24, Expedia tells my family, that there is no flights available. Again, Expedia submits to Air Canada asking them to look for alternative flights.

3 times Expedia said that they sent the Air Canada via email - which takes 3-5 business days. Still no answer.

Also to mention, during this course, we were on hold with Expedia for several hours during this time, phone calls disconnected. At this point in time, we have had at least a dozen of different agents going through our files. on many occasions, they even told us WE had to call Air Canada ourselves because the airline was not changing anything. We called Air Canada and pleaded with them, they looked up our flights and said there were flights available and told us that Expedia is to call them for the changes. We called them back, they told us they cannot call, they had to send emails. We have spent over 20 hours on the phone with Expedia and all they try to get us to do is cancel. Please help us get our dream vacation back on track. This case needs to be escalated to someone who has the power to do the right thing.

I made a booking at a Days Inn on line. I then wanted to change the booking to another hotel, I could not do this so started a "chat" The operative said she had to cancel one and make the new one.

She then phoned me to sort out the payment details, while I was on the phone I double checked that she could cancel the first booking and make the second. She confirmed that everything had been done and was sending me a cancelation booking email and the confirmation of the new booking.

I printed out the new booking and thought nothing more of it. To hold the booking and pay at the hotel a card number was given and they said we could pay on arrival.

On my return two days later and checking the bank account I found that the first hotel had taken the money out of my account.

Contact was made with Expedia straight away. They said that it would be looked into and it would take 72 hrs.

While on a "chat" with them they tried to contact the hotel via phone but no reply. They tried several times no reply. Apparently there was a problem with their phone line.

I was also told that this would go to the cooperate team for an investigation and the phone calls would be listen to to verify my claim.

After 4 days I called back via "chat". Still waiting to hear from the hotel.

Email sent on the day after my first complaint, no reply.

In all I have now telephoned them been in touch with them 10 times each time I have been told that it will be escalated each time I have to go through the whole story again, each time I am told they will call the hotel, each time i say it is not the fault of the hotel but your operative who did not cancel the booking as asked.

Each time I am told that someone will call me back and now here I am a month later and still no refund.

I am normally on the phone for 45 mins min. I have to insist to speak to a supervisor, It has cost me some much time and money and still nothing has been resolved.

To me it is simple their agent did not cancel a booking as requested and now I am the one who is left with the missing money. Also cost of so many telephone calls and frustration.

I have been trying to rebook a reservation since January. The homeowner is not being cooperative after she would not refund the money back in 2020 when covid first hit. She opted to let us use it as a credit for a future booking. The property is owned by Ann and Gary Yu. I have been dealing with Ann. She would not let us book on the dates we asked for even though they were available on the vrbo website. I tried to explain to her that some of our jobs will not allow us to go on vacation at certain times of the year. She refuses to give us our money back and vrbo will not do anything but contact the homeowner, who is not even responding. I am not sure why vrbo think it is okay to treat customers this way. This is very unprofessional and certainly not good business. I no longer trust Ann Yu and am beginning to feel the same way about vrbo since no one there will help either. I am writing you because you are the parent company and hope that someone can help us.

I had my flight on 9th of march from TAMPA, Florida. But my flight was canceled by airline itself and since i had to get the refund initiated from the agent (that is expedia) they said the refund was initiated on 10th of march and after 2 months and 8 days i still have not received the refund and i have called like more than 12 times but they answer the same every time. I have no idea who to contact now. When i try to contact the airlines they ask me to contact the agent. My itinerary number is (Expedia itinerary: [protected])

I booked a rental car and paid for it before my trip but when I arrived at Martinique A. Cesar Airport, there was no car or no one waiting for me. I called the number that Expedia provided me but no one answered. I had to take a taxi to my hotel. The next day I tried to call the car rental company again but the lady who answered my call couldn't even speak a piece of English and couldn't send me the location of the company either. I rented another taxi to go to the office which was mentioned on the expedia.com but guess what? There was not even an office. I had to take another taxi to come back to my hotel. I had a call which cost me 20 Euro with the Expedia call center and the person there told me that I would get my refund fully but at the end, they cut 50 Euro from me like I was the one who was guilty. This is not fair and this is not even ethical. What a company?

Expedia or economy car rental in Martinique to pay me back 50 € + 30 € from Airport to the hotel+ 10+10 € to "fake" office and back, 20 € for the call to Expedia call center +20 € for the taxi to go to the airport to rent another car

I reserved three rooms at Quality Inn in Hudsonville, Michigan (Itinerary numbers: [protected] and [protected]). I knew i was going to be in after midnight and I called the Hotel to discuss this. The receptionist assured me this would not be a problem since the room was already paid for by Expedia and she would make a note at the desk that I will be in late. I got to the hotel at 12:35 and was told that the reservation was cancelled after midnight and that all three rooms have been sold. (Really? 3 rooms reserved in a half hour time after midnight?). Expedia won't give me a refund because the hotel won't agree. When I persisted at asking the hotel who was the receptionist on duty at the time I called (Thur morning May 12) was told to get off the premises of the hotel. Then they threatened to call the cops if I didn't leave. This is not my fault. Obviously the hotel is not going to agree to give the refund to Expedia when they are clearly in the wrong. My contract was made through Expedia, however, and I need Expedia to give me a refund for the three rooms ($641.96 and $292.68 or a total of $934.64). Thank you!

I need to contact Vrbo who I understand you took over in 2015. I have been accused of damage in one of their cottages and will be defrauded of £150 in the next few days. I cannot make any sense of their web site and this is a matter of urgency. I did not even use the table I am accused of breaking so most certainly do not owe anything.

I do not want to take it further but most certainly will if need be. I have rented other cottages from other people and have never been ripped off by any other owners.

My contact is [protected]@live.co.uk. Please assist me in this before the money is taken

Thank you

Mrs H.M Doyle

What a circus show it has been trying to cancel this booking - refund the 3 x flights and have the baggage credited to Aegean Airlines Booking Reference MAR48M under passenger Christine Kiparoglou. Expedia has sent me around in circles for weeks - WEEKS. I made many phone calls early on, only to receive conflicting information from Aegean Airlines and Expedia. Phone call to Expedia on 14 April with Jennifer, 24 April with Raven, and numerous emails after, plus 3 phone calls today, the 3rd one being 1 hour and 15 minutes long. I am seeking a FULL refund, not a partial one (59.07EUR per passenger, not 31.99EUR per passenger), and the baggage purchased to be added to Aegean Airlines Booking Reference MAR48M under passenger Christine Kiparoglou. I at the very least deserve this after what I have been put through to get this issue resolved. I have also raised a Complaint Case #[protected] while on my phone call this afternoon. I am more than happy to discuss this on +[protected].

My family booked booked flights to Bermuda through Expedia during the pandemic. My father passed away during the height of the pandemic, so we couldn’t immediately take him home to his birthplace to be laid to rest. However, once we were able to make a plan for this purpose, my brother bought plane tickets for his family on Expedia. He purchased what he thought was “covid insurance” on the initial tickets to protect them financially from any issues that may arise during these uncertain times. However, they lost out on several hundred dollars from that, as it did not even cover Expedia’s own cancellations/ flight changes. Then when we decided to cancel the flights due to the Canadian government’s recommendations due to Omicron’s rise, credits were offered for flights. But we have now learned in trying to rebook flights to take our father home to be laid to rest, that the credits they were issued are so limited, they can not even be used for it’s intended purpose, which will mean my brother will have to forfeit over $2000. The credits can only be used on the exact airline, going with the exact layovers, to the exact destination. It is even further complicated by the fact that these factors that now have to be exactly matched, are not even things my family chose. These were Expedia’s cancellations of their initial booking & their rebookings on other flights, & were not done by the customer. Expedia has taken advantage of these paying customers; first with purchased covid insurance that was forfeited by the company’s own cancellation process, and now by having ridiculous limits placed on time, destination of flight layovers & partnering airlines, making the credits basically impossible to use.

Their choice now is to either not attend our own father’s service, or forfeit their initial purchase & repurchase - which would be financially crippling to their family.

I feel that people should be warned - as this is predatory to people in general, and then especially in a family’s time of grief to put this level of undue hardship on them. The expiry dates were one thing, but having to book the exact flights during a specified time period is impossible. It is not for a vacation that can be taken anytime, it is for a funeral!

On April 11th 2022, I made reservations at the Best Western Plus Ruston Hotel using Expedia. My itinerary number was [protected], check-in was for May 11th, and check out on May 12th. On May 11th I called the hotel for confirmation about my booking. On May 11th, after calling the hotel, I was informed there was no confirmation, reservation, or itinerary number under my last name, phone number, email, or anything else. I then contacted Expedia to advise. After 4 hours of trying to resolve the issue, the relocation team set my family and me up at a different hotel name Hampton Inn Ruston reservation number [protected] at 5:58pm central time. Because supposedly, there was one room left, I made payment using my Visa credit card ending with 9576 with Expedia immediately. Upon arriving, at 3:30 am the hotel advised they were completely booked and had no rooms available. They advised that Expedia did not notify that they had already collected payment from me and matter of fact in the notes had entered to “collect payment”. Once again now at 4 am we called Expedia again and waited and waited and waited while Expedia tried to find another hotel. While I’m holding for Expedia to find a hotel for us, my husband eventually found something on our own. I am simply asking for a refund that was charged to my credit card of $149.91 for services not rendered. I have gone through customer service, relocation, and supervisors and am having problems with them processing my refund. The latest problem is they will refund the credit card that ends with 9628 which is an Expedia virtual credit card and not mine. I informed the supervisor that I do not have a credit card that ends with 9628 and that is not the credit card number that I gave to the relocation team. He acted as though that had to be the credit card that was given because otherwise how would they had gotten the card information. It took the hotel to call me to say that the supervisor was not being truthful and that he knew the card is an Expedia virtual credit card. I was also advised that Expedia would NEVER send over the customer’s actual credit card information, and this is the reason why Expedia uses a virtual card. But to be called a liar by the supervisor is disrespectful and unprofessional. For him to act as though he knew nothing of Expedia practices to use a virtual credit card for their transactions is appalling. For the last three days, I have literally been on the phone each day for over five hours either trying to get either a room or receive a refund. I would like my money back on the actual card that was charged which ends with 9576.

I recently booked a Dollar car rental in Atlanta Ga. This was on 4/30/2022 for pickup at 3:30. Itin: [protected]

Everyone with reservations waited about 2 hours to get a car. No explanation was given. When I finally got the car, it had a bad bounce (like a tire out of balance) and loud roar from the rear end. It was difficult to even carry on a conversation while in the car. It was if they pulled the car out of the maintenance shop without being repaired.

This was a very unpleasant experience and would appreciate Expedia’s assistance in working out some form of credit from either Dollar or Expedia.

Cathy Roop

[protected]@gmail.com

[protected]