SUBMIT A COMPLAINT

Expediacancellation of flights

1
R Nov 15, 2017

Please refer to flights booked today, BWI to TLV and ATH to IAD, flights on 3/20/18 and 4/6/18.

1. Your website states that I may cancel flights within 24 hours.

2. I tried to cancel these flights online with no success. Going to my account, there was no "upcoming flights" on the page.

3. I called Expedia, and spoke with your agent, who said she would cancel the flights from ATH to IAD, but that the flights from BWI to TLV had had to be cancelled with the airline.

4. Your agent transferred me to the airline, and I requested the airline to cancel the flights. The airline indicated there would be a charge for this.

5. This is not right. You state that I may cancel within 24 hours. This is within two hours.

6. This email is to confirm that all of the flights booked today will be cancelled with no charges.

7. If you cannot do this, please cancel my account with Expedia.

8. If you have any questions, please call me. [protected].

9. Please confirm that you have cancelled all flights booked today with no charges.

Thank you, Gordon Schaaf

  • Updated by rtyu · Nov 15, 2017

    will wait for your confirmation

  • Updated by rtyu · Nov 15, 2017

    standing by

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