Executive Optical
reviews and complaints

I need someone to talk about my complaint.. Where will I call.
Thank you

Heres my nos.
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[protected]

I would like to raise my concern regarding my medical certificate issued on me, last january 11, 2021, I went to eo optical sm bacoor branch to request for a medical certificate, I talked to the manager whose name is jovy paragas and asked her if I can get a medical certificate as a requirement for pwd id application, I told her that i've purchased a pair of contact lens there last year and already had a medical record then and I believe that my eyes has an 700 to 800 level, but she said that they can issue a certificate and insisted that I have to purchase a new one first before I can get a certification, I answered her that the one I bought is still good until june 2021 (1year) so I dont need to buy a new one, I waited a couple of minutes until she came back and handed me a certificate. Which does not indicate my actual reading vision based on their records. I asked her why is that my records does not reflect in the certificate and she said "yan lang ang pwede namin ibigay", she didn't even gave me an explanation. And the one who signed below is not the optometrist itself, in my frustration I left there with so much disappointment. It will came out that I had a wrong diagnosis and cant be qualified for pwd id. Please see below details of certificate.

Date June 7, 2020

Visual Acuity 20/20

Diagnosis : myopia astigmatism

Recommendation : Constant wear of Glasses.

EO is famous and in demand that's the the stall is always full of customers and staff and doctors are busy. But is that enough reason to skin accomodation? Very few employees smile at you at treat you as if you are not annoying. My first time, I got wrong prescription, what my opthamologist Prescribed is completely different. On ny second time visiting, my doctor was raising her voice at me, I am not over reacting nor acting impolite. She said "Eh nagsisinungaling ka Ma'am eh, iba yung sagot mo sa kanina at ngayon" Well I was trying to tell her beforehand that I still can't read with whatever lense she tries on me but she insist that I read the little letters, I had no choice but to guess. At the end of the day, I went to my opthamologist and received a prescription of 20/20L 20/200R with astigmatism when my doctor from eo was insisting that my vision would not change from the last check up I hade which is 20/20L 20/80R with no astigmatism. I am deeply disapponted.

Good day! I am very very disappoubted. They ahd a sale going on 1200+ feames whichw ere great. They offered to have mw put on transitional glasses which I okayed even though theyw ere expensive up to 4k. I asked the doctor if it comes with free adjustment of lenses as I progress and she said yes. Now, I came to the same branch I bought my glasses from and now they're telling me I need to pay for a new lens if I want to have my vision adjusted. What the h guys?! I really felt like i've been ripped off and wanted to throw my glasses at them, but I didn't. Very dissatisfied. Did you just assure me to bag a sale? Wow. I never had this experience with ideal vision and I am thinking kf going back to them. So much kore accomodating, so much more informative. You employ non college graduates who know a lick of nothing on eyewear. Very rude, very unprofessional im very angry I hope you can solve this

Visited the Glorietta 3 Branch last 8 April 2019 to get the nose pad arms for my the frames I bought from the store adjusted when the branch itself had broken it.

One of the staff approached me to take the frames to their technician, and a few minutes later informed me that the nose pad arm had broken. Don't remember her name but she spoke in an unnecessarily accusatory tone, when all the while I handed her the frames completely intact.

I even made sure to politely ask if it could still be repaired but she was quick to dismiss the case as impossible. After this we approached one of the store managers, and he asked if I had signed a waiver for the adjustment, which the staff failed to give me in the first place.

The manager told me they would have the frames delivered from another branch in order to replace mine. What surprised me, though, was that they didn't take the frames to store it in the branch while I waited for them to replace it, just like they do with new ones.

One of the staff listed my number on a small sheet of paper (which I suspected would only get buried in all the paperwork but gave them the benefit of the doubt) and asked me to await their feedback within the day. I waited at the mall for four hours but no messages or calls, so I dropped by the branch again around the afternoon.

Apparently, they wouldn't be able to provide updates within the day, because they were still waiting for an email response (either from the head office or the branch from which they were requesting my frames, the manager was completely vague at this point). They made no effort to give me an estimate turnaround time.

Around two weeks later on 17 April 2019 I visited the branch again hoping for feedback but the manager I had spoken to wasn't around, and didn't seem to have endorsed my concern to any of the staff. Yet again the acting manager retrieved my contact information in (surprise) another small piece of paper that could easily be misplaced.

Called the head office today 23 April to inquire about any updates but it seems the Glorietta branch didn't contact them at all. It's been nearly three weeks and I've received nothing more than false promises that this would be addressed any time soon.

I would have been willing to shoulder repair expenses if the salesperson I handed the frames to didn't attempt to make it look like it was my fault their technician broke the frames.

Not one of the staff offered to give me their contact information so all the updates depended on them reaching out to me, but I don't think they ever intended to fix this in the first place, and I can't keep on waiting for nothing.

My prescription lenses correct my astigmatism, and having had nothing to wear for three weeks has given me constant headaches (which is what I bought my glasses for).

At this point, it's become completely discouraging since they treat returning customers so poorly by refusing to take accountability.

I hope this gets addressed as soon as possible.

Invoice No. 528643
Christine Peradilla

Date of the incident: 01-june-2018
Description: misleading package ad, overcharging, and attempted marketing strategy to upgrade and pay more.

Hi,

I visited eo on the 3rd f of moa 01-jun-2018 around 115pm and was offered a prescription glasses package, as one of the choices packages viewable from their store window. They offered me the p795 package for a progressive lens with the free frame, and I chose from one of the displays. Upon payment, the receipt was at p2095., and I was unable to question because I was in a hurry for my work at 2pm.

On my break around 6pm, I went back to eo to question about the price, but the eyeglasses were already done, so I let it pass. That was the only time that the doctor (may) told me that the frame is too large for the lens, making them adjust the temples so the glasses will go higher to my forehead. I could not see still nor read on my pc because the lens they created does not fit the frame.

I left the glasses, with them asking me to upgrade to a much expensive frame which is smaller, but I won't since it wasn't suppose to be my problem. I have my own branded frame, and I did not want to spend much for that package I had in mind, and I have principles. They were able to find a frame and so I told I will be back today, 04-jun around the same time to get it.

Today, before I went to work, still they had excuses that they could not find a suitable frame for the lens, an obvious marketing strategy that would not work for me. It is not my problem! The frame was on the display window saying it could have progressive lenses! I already paid twice as much! And now they suggest for me to get used to the glasses - meaning - they want me to read or work on my pc using the distance lens, and damage my vision because they wanted me to pay more for a package they already have me fooled with.

I am reporting this to you to action on it, please. I will take it to a higher level and report to dti, as well. This is why I don't trust optical shops, they want more money than provide honest service. I could afford to spend much, had I not been fooled and taken advantage of. But, I have principles too, and sometimes, it is best to give these kinds of people lessons in life.

Thank you in advance.

Ma. Theresa m. Cuneta