Exclusive Furniture
reviews and complaints

We bought over $30k of furniture here about a year ago. After a year, the furniture quality is OK - no better or worse than most places - the same veneer over particle board everyone else has (desk, shelves, dresser). The mattress has been awesome, admittedly. But here's the thing - avoid the useless warranty crap. They pitch it hard, telling you it will repair or replace your furniture no matter what happens to it. I call BS. We got a tear on our couch within a month of purchase, file a claim, waited for response, filed again, were told we then filed to late, appealed with evidence of first timely claim and won, and have been 'waiting on parts' for over a year. If anyone from Exclusive Furniture wants to reach out to me, feel free - my info is on file - David Cribbs.

I purchased a three-piece sectional on Black Friday. The sectional that I chose to purchase was an a three-piece sectional advertised at 1799 after I purchased the furniture, and it was delivered to my home noticed that I only received the two piece sectional when I called to complain that I was missing the matching ottoman The salesman who helped me with my purchase said that it was only a two piece sectional when I informed him that I had pictures of the advertisement that was on the floor showcase. He then went to go check and saw that I was correct that it was advertised as a three-piece sectional for 1799. He then told me that he would have to contact his supervisor and he would call me back. Once he decided to call me back He let me know that the store manager said that it was a typo and that they took it off the floor once I called and told them (keep in mind It was still being advertised as a three-piece sectional for the same amount for three days until I called and complained) I told them I wanted what was initially advertised to me which is the three-piece sectional with the Ottoman included. I was told three times that I would receive a call back from the manager and no one has called me back. This is my second purchase from exclusive furniture and I always make sure I pay my furniture on time. I was specifically called to come in and shop on Black Friday and feel like I was deceived,

I went in to the Cypress exclusive furniture store to buy a living room a sofa and a loveseat I had the picture on my cell phone of the one that I want it when I went in to the store they didn’t have it on the floor so the guy said that they kept some of the stuff in the warehouse the salesman David went to the back didn’t find it then the store manager Wilbur he went to the back and found it was at the warehouse so I paid for my sofa and loveseat my husband picked it up from the warehouse in Missouri when my husband went to pick up my furniture said they told him that they didn’t have the couch only the loveseat and one of the pillows was missing so they said a pillow that doesn’t match but they’re going to fix that and they soon found the sofa so I got wrapped up got put on the truck they bring it home I was so excited I unwrapped the The loveseat and the sofa and it has spots on it on both the sofa and a loveseat like it was a huge sofa so when I called the Cypress store that I got the furniture from David the salesman he gave me the runaround I couldn’t talk to whoever the manager so and I asked what about the manager was this sit on the sales floor he said no that they kept some in the back so I am not a very satisfied customer I went exclusively to the store because they have the best prices but I got a dirty nasty set and I would like something done.I WANT A NEW FUTURE SET

This is the review I left.  I would like to know how you have 4.8  stars with so many bad reviews and why you stopped responding to bad reviews, was it too overwhelming?

I recently purchased a fairly expensive leather couch with powered recliners from Exclusive Furniture. I made it known to them that I needed the recliners to run on battery packs because I have no walls to put it against for electrical outlets. The recliners work on batteries just a SLIGHT issue. The chaise which is uncomfortable if not reclined is completely sealed and you are unable to put a battery in without cutting open the bottom of your couch. Which would void the warranty you pay for. J the salesman and Greg the manager were suppose to see what could be done about it but it has been a couple months and very little communication has taken place, except to make excuses. I should have known not to purchase from some place that will not take returns for any reason. They obviously know their products have issues. FYI don't buy furniture here unless you want to have issues that won't ever be resolved. I would guess all the great reviews are family members or people they paid! Signed a very unhappy ex customer

I forgot to mention the couch also does not fit together properly. Also it makes a squeaky rubbing sound when you recline, poor quality. 😪

I'm really disappointed because they told me they can help me with my sofas So what they cover for that I just what they warranty for nothing

Following a thorough review of your claim, we regret to inform you that we are unable to service the reported problem for the following reason:

La información que se nos ha proporcionado indica que el daño informado no forma parte de la cobertura que se le brinda a usted en conformidad con los términos de su plan de protección.
La información que se nos ha proporcionado indica que su problema es el resultado del desgaste general de su Producto Cubierto y que no es el resultado de un defecto estructural o de un daño accidental. Su plan de protección no cubre problemas relacionados con el desgaste, por ejemplo, desteñido, desgaste, separación de costuras, rasgados por tensión, pérdida de la resistencia de la espuma, pelusa o deshilachado de la tela, pérdida del color del vinilo o del cuero o rajadura y peladura, agrietamiento en el cuero plastificado, y rayaduras, abolladuras o muescas que no penetran el acabado ni exponen el sustrato

En la tienda de webster compramos un set de sofa y un mesa y el vendedor (feliciano)con el manager(carlos)me dieron un especial y que si lo podia pagar en 3 meses seria presio cash les dije que esta bien y me preguntaron cuanto queria dar de down yo les $703 y ellos me mandaron con la cajera y me dieron recivos y que en unos dias yo reciviria por coreo el saldo pero para mi sorpresa. Nunca paso entonces llame la compania que me dio el credito me informaron que solo les aprecia un down de $154 y me dijeron que fuera a la tienda para resolver el asunto pero cuando llego a la tienda no me quieren ayudar solo me dicen que vuelva despues que estan revisando y que me llaman pero no el vendedor y el manager ya no trabajan en la tienda por ultimo fui y les dije que revisaran el contrato y los recivos y no los encotraron

My name is Soph, I purchased some furniture from Exclusive furniture south west office over 2 years ago, and also purchased the 5 year extended warranty.
Sometime in 2018, I filed a claim for the living room furniture and got an approval on jan 1st 2019, to have furniture replaced within a deadline of jan. 4th 2019 (claim I.D FF1922722). Against all odds i made sure I was able to decide on a furniture before the due date with then sales man Bobby at the richmond office as directed, because the southwest office was closed for renovation at the time. Upon picking out my furniture, I was told the furnitures were not immediately available but would be delivered as soon as they arrived . Months passed and I did not receive my furniture, I kept calling the sales man Bobby who is now a manager at the southwest office . Recently I went into the store only to be told the order was cancelled by the head office but it would only take a few days to rectify. That did not happen either. At this time I am still waiting to receive my furniture 9 months later. They now tell me they are waiting on a response from montage(claims insurance company), I dont understand what's going but I need my furniture please!. This is sooo frustrating!.

I purchased furniture on June 5 its now 8/23 and no couch yet since day one the couch has been broken when i asked for the exchange they told me one month i waited confirmed the delivery date no couch was delivered i had to post pone my HONEYMOON for two days to get the couch yes i was that excited for it i get a call the following day asking how the delivery went honestly felt surreal like i was getting punked i keep calling and they keep telling me different dates when i will receive this couch and nothing as of yet no one calls me back no apology is issued nothing for all the trouble its hard being a newly wed couple paying for a broken couch that i haven't received .Very disappointed in all the store they keep repeating they have great quality furniture then why are things broken from day one where is the proud store in their quality where is the love for houston i did not spend a few bucks to be treated this way

12/18 I went in to the exclusive furniture on highway six in houston, tx. However I had spent two hours picking out a bedroom suit. I put $500 down, and told him I would bring them cash the next day. The next morning I decided to cancel the order. 3/8/19 received a bill fir $500 on my credit card statement! Scam artists! I have informed the police department as I have a feeling that this is not their first rodeo!

We tried to take advantage of President's Day sales in February but the we were told at the store that the two bedroom sets we wanted were only available there in king size (we wanted queen) and they would not be getting any more. I went online and saw both sets available in queen, so I placed an order through customer service, paying for both sets in full. We arranged to have the sets delivered at the end of April as that was when we were closing on our house. When the sets were delivered, one was missing a nightstand. I contacted customer service and was told it had been damaged and needed to be reordered. After not receiving any updates, I have finally been told that we cannot expect the replacement nightstand until the end of August. Absolutely unacceptable. In addition, we had bought two rugs at the store which were supposed to have been pulled and set aside for delivery. When we we not to confirm the delivery date, we were told that only one of the rugs had been pulled and was available; supposedly, a dog had been brought into the store and ruined the other one, and neither we nor our salesperson were informed. We are still waiting on the reimbursement for these rugs. This company seems to be nothing but thieves and charlatans.

I think this crooked company should be investigated. I honestly have never had an experience like this ever! I have purchased furniture from Rooms to go, Star Furniture, Katy furniture, Z gallery and honestly have never had an issue with my purchase. I wish I would have read all the aweful reviews before. So many people have had missing furniture, lied to about promised refunds, half delivery of purchased items and the remaining never show up and damaged furniture. Not until after I made a purchase did I experience the aftermath of hell. Not only myself but many can not get a hold of upper management, I have been lied to about someone posing as a manager. I made a purchase on 11/26/18 for a sectional and TV stand. The assistant manager Rufina, of Exclusive Furniture (location-21018 West Bellfort Richmond TX 77407) assisted Reggie Mathiew (sales associate) with our purchase. The promised delivery date was suppose to be 12/18/18 (documented on paper). The assistant manager as well as the sales associate both stood with us by the computer to show the reason for a late delivery, and it was because the sectional wasn't it BUT the TV stand was.

Day before delivery 12/17/18 my husband receives a phone call from the warehouse to confirm delivery for the sectional as well as the TV stand between hours of 11-2pm. Day of delivery 12/28/18 my husband receives another phone call from a female associate from the warehouse (she wouldn't give us her name) to say suddenly our TV stand ($699) was on back order. She couldn't even tell me how long it would be on back order for! I asked her how was it that it was in stock and was shown to us to be in stock, but all of a sudden was on backorder? She was very rude and kept saying "I don't know mam, it's on back order there's nothing I can do" I asked to speak to a manager and she told us NO manager was in. I pleaded with her to allow me to speak to a manager and she kept lying and told me no manager was in the warehouse. I asked her, "how can a manager not be in the warehouse?" and that's when she transferred me without warning but to the store I purchased the furniture from. A sales associate by the name of Selena told me there was no manager from her store either to talk to. But would ask her general manager coming by 2pm that day about what happened and if they could get the TV stand sooner. (The store wouldn't give me general manager's contact info either) This was around 10 am 12/18/18, my sectional came in around 12 pm and I asked the delivery guys if the manager from the warehouse was in and they told us yes! (Warehouse female lied) I still recived no phone call from Selena. So, after couch was delivered I called for Selena instead, and she said they would have the TV stand in Friday 12/21/18, of course I was pleased to know I wouldn't have to wait that long, but I still thought to myself how the hell was it "in stock" then "on back order" to "it's in, in 3 days", my husband took off work again, to receive the TV stand for friday 12/21. Thursday 12/20 we don't get any call from the warehouse to set a delivery window time. So I called the store and Selena assured us our stand was coming she mentioned was 100% sure, and to wait for the warehouse to call. 8pm rolls by and still no call from the warehouse. I call the store again and this time a assistant manager, by the name of Eugene answers and explains that the warehouse will call from 6-10pm it was 8pm! I had a gut feeling no place would call that late and considering they called last time during morning. But I trusted him and waited till 10 and no phone call from the warehouse.

Friday day of delivery 12/21/18 comes and still no delivery or phone call. It's 11am, so I lookup the warehouse number and am told that there was never any TV stand in, the man I spoke with didn't give me his name as he kept talking after I asked him for it, but literally told me that the STORE must have lied to me to please me and that they never had he TV stand in at all. He told me he would call me back to let me know when the TV stand would be in but NEVER did.

So called the store again 12/21/18 to speak with Selena the girl who told me my stand would be in but I was told she wasn't in. So I asked to speak with a manager as I was furious! I wanted to know why I was getting the run around from both the store and warehouse. Eugene a store assistant manager took my call and said that the TV was in and was suppose to be delivered that day, but the glass shattered and that's why it wasn't delivered! So now I'm being told two different stories! I wanted to know which story was it? The TV stand was never there? Was it sold to someone else? Did the glass shatter? Or did they never order it to begin with? He knew I was pissed. I told him all I want is their honesty! By this time I had read reviews on Yelp, Facebook, google of the horror stories of customers who have went months without furniture etc. Damaged and waiting months for someone to come out to fix it (all purchased warranty) I knew then I was a victim as well. I told Eugene that I was afraid I was being scammed as no one wants to give me an explanation, can't give me a number to upper management and considering all the reviews I read. He told me he apologized for the issue and assured me I wasn't being ripped off. He told me he would find out when the stand would come in and would give me a call later in the day. Evening comes and Eugene didn't call I had to call for him, he told me he would order the stand and reserve it for me and have it in by the 15th of January. So I started to think shouldn't it have been ordered and reserved the day I purchased? I brought that to his attention and he meant to say it was had been on order but he can't reserve it till it comes in. So even though he said my delivery time will be now the 15th, seems that's not guaranteed.

Now I'm going to wait and see if I get this stand on the 15th. But I'm afraid after reading these reviews I won't receive anything any time soon. This store is located in a nice area off of 99 and grand parkway so to my husband and I, it didn't seem like a bootleg place. Also, when we made our purchase we were asked by the assistant manager to make a good review before we left, now I know how they have good reviews as people purchase they are asked to do this. I had to edit my review and as you scroll pass the new reviews you will easily see all the bad ones. These people all lie I'm not just saying this, it's true. If you read into this it happens to a lot of buyers at ALL the locations. I really think we are screwed! I don't know how to get a holding upper management to figure out what the hell is going on!

To whom it may concern 

I visited your store locate in Humble, Tx my sales representative was Joey Garcia he was a nice guy. I purchased a James King Bed Room Set, I was told there was no delivery for Saturday's but the next available date was Thursday the 20th I received a automated call on the 19th to confirm me delivery between 11am and 2 so I made arrangements for someone to be available. On that Thursday of my delivery about 7:30am the guy will like to deliver I told him I was not available, he was there @ 11 on the dot, I got home and and saw my bed and dresser and night stand was not what I picked out! I immediately called and spoke to Sherilyn and I asked to speak to a manger she tells me they are all busy I told her I want to speak to him now well of course I held and Eric NEVER came to the phone nor return my phone call, no one called to even see if I even received my delivery I have been to other stores and received delivery and they called to see if I received my order. Well I called back Friday @1:20 and spoke to Wilbur Marshall that apologize and stated he will find out what happened and assured me he will call me back I asked what can he do for error that was made I asked if he can give me pillows (2) because of there mistake he stated he will speak to my sales representative Joey and call me back and NEVER did! But had I not been at home I would have had to pay a re delivery fee! He stated he will call me back yesterday with a delivery time for today the 22nd of September I NEVER received a call, but what I did receive was a another automated call to confirm my delivery for Monday between 11-2 VERY VERY UNACCEPTABLE AND AN INCONVENIENT 

#1 Eric in management said he would call back and didn't!

#2 Wilbur stated he will call me back and he didn't! And all he wanted to offer me was $100.00 in store credit I fill that was just to shut my mouth NO I'M VERY PISSED AND IM SURE SAM ZAVARY does not run his business like this!

#3. I called the corporate office I was given [protected] by Sherilyn and given this email because again no manger was available per Vivian R.@12:35 today.

#4. I had to use my gas and come to the store because my phone calls where being ignored and not important enough, I get to the store today and asked for manger on duty and I be [censored]'s Eric that never returned my call and Wilbur that did the same so I asked for them both to come to the front only Wilbur came and yes I was pissed as I'm sure you would be, he so called say he left a message and said he couldn't have my dresser and night stand delivered today but he can Monday at my convenience which was 6:00pm I asked for his business card he come back with his card and Delivery manger Marinda, she explain that she can't have my delivery until Monday I told her I work she also asked what time I will be available I told her 6:00pm she also stated she will make sure I have my delivery for Monday the 24th of September, and also ask me about a lamp as a convenience if I want to walk around the store no I don't! I asked for Pillows $100 gift card or a lamp is like a slap in my face! I'm furious my clothes are not back in the draw because I don't have one because I was delivered the wrong items! If I cancel my bank account there will be a truck to pick up the items the same day with no problem and several days until they get what they want the bed room set! 

Well today is Monday the 24th of September 8:11pm and guess what Sam Zavary you guessed right I still don't have my DRESSER OR NIGHTSTAND! Maria called @ 3 something today and stated the delivery guys were done early and was trying to deliver I told her speak with Marinda or Wilbur @ the Humble location because again we had confirmed 6:00 Monday the 24th! I called your store and spoke to Peter @ 7:45 he said he will speak to Wilbur and call me back will guess what you guessed right again he didn't call me back Wilbur did and he act as he didn't have a clue of what was going on! Saying they came @ 5:30 and stayed for 20 minutes and sent pictures they were here my husband was here before I was I got home no later then 5:45pm! Now Wilbur want to assure me again for Tuesday the 25th for delivery of there mistake I'm PISSED considering the 1st payment have been taken out our account for something we don't have! And a $100 in store credit is what I was offered! 

I will be intouch with the news station! I guess because I didn't spend thousands of dollars I'm less important! 

I would like a reply from Sam Zavary!
let's not mention I get a call from a Jessica on the 25th @ 1:22 to see how the delivery went yesterday and laughed when I said I didn't get it!
I finally received my dresser and night stand today 5 days later than when I received my bed.
Mrs Henderson
[protected]

My family bought 10 items from the Exclusive Furniture on Bellfort/Grand Parkway on June 14, 2018. Six (6) of the items were delivered in mid July. Four (4) items were held hostage. The "special order" takes, according to their store policy on the receipt, 4-8 weeks (8 weeks max) to have the product(s) delivered. It is now 12 weeks, going on 13 weeks. We have made multiple calls to the store leaving messages for the manager Amanda to call us back but never received any calls from her even though the receptionists said that she would call us back. We talked to the other Manager, "Rufie", and she also does not call us back when she told us she would. We always have to call them back again and again to check on the status. THEY WILL NOT CANCEL the order and WILL NOT GIVE YOU YOUR MONEY BACK even when you DO NOT have the product you bought. We just have to wait...and wait...and wait...We called customer service phone number provided on the back of receipt and guess what? Surprise, surprise...they said they'd call us back but NEVER did. Until now we still don't have our furniture. I would NEVER buy from EXCLUSIVE FURNITURE again, ever! I would not recommend them to my worst enemy! They are like dictators after they get your money

On Sunday May 21, 2017 12:50 pm, first visit to EF sharpstown location, walked around the entire store twice had 7 red shirt employees look towards my direction, 3 walking within the same path within a couple feet apart, was never approached nor welcomed to the store. Asked an employees who was in charge? the young man said he was the assistant manager. I explained the situation having zero empathy only defensive mechanism from him. This is a very unacceptable service environment ‎with poor service training which tends to result into a poor buying process from POS to Delivery. This is a place to avoid as they do not train employees correctly insisting the client is number one. 
‎
FAZIO- 

Insert your feedback here:
I bought a bedroom set from Exclusive furniture on the Southwest Freeway that was supposed to come with a "free" tv. I had to wait 4 days to get my furniture and when it was finally delivered there was no tv. I called and went to the store numerous times and they just kept giving me the run around by saying we will deliver it tomorrow. It's been a week and I give up. At this point I really beleive they never intended to give me a tv! The staff & managers are all liars and play games! I will never do business with them again! Low prices might live here, but honesty sure doesn't! I guess you get what you pay for...literally!

On aug 20, my husband and I went to exclusive furniture to get a new living room set. After looking around I fell on love with a black sectional. We started the paper work which took about 2 hrs for everything to get done. We paid 175 down and walked out happy. We were told our new couches should arrive the following day between 11 am to 3 pm. 

The next morning my husband threw out the couches we had to make room for our new ones. 11 o clock passes and so on. 3:00 hits and the driver called and said he was 15 mins away. 3:20pm and they arrive. I was so excited. The drivers walk in carrying the sectional (2pc) thy bring in both pieces and start to unwrap it. After they did that I start lookin to see if there are any scratches or holes because when they brought them through the door the plastic torn. I noticed there was smudged all over the sectional and I seen a small tear. I asked them what was that on there? They didn't know. I even grabbed a wet towel to see if it was just dust. I wiped it and it came right back. I wasn't to happy with I seen. I contacted the office and they said that if I wanted news ones I had to wait til Thursday. I told them that no! I needed my couches today. I was expecting company over for dinner. I then said if I wasn't able to receive my new couches today I wanted my money back. "frank" the manager said that it couldn't happen for me to get my money back. There was nothing he could do. I was furious!  They left and we had nothing. I made a report to the company and no one contacted me. I had to cancel my dinner plans for that night. I cried after they left because they could of at least offered to leave those here for the meanwhile. At least for my kids to sit on. 
 
After making my first report to the BBB. The next day my husband missed the day of work to get everything settled with my couches. While I was at work my husband called and said that they said there was nothing that we could do but wait for Thursday and that we couldn't cancel because we signed a contract. I asked my husband to put the owner on the phone. I spoke to Mr. Fawad Zavary -owner of exclusive furniture and I told him about the situation. I told him I spoke to "frank" and he told me that I could cancel my services the day that they delivered the damaged couches to our place. Fawad said that they don't cancel orders. I told him "frank" said I could. From there the owner asked me several times what can he do to make me happy. I told one to delivery new couches. He said they couldn't because the warehouse is closed but we can pick them up. I explained  to him that we don't own a truck. now we have to go through hell trying to get someone to help us. He then asked again what could he do to make me happy and I told him I'm telling you what you can do and you're telling me it can't happen. He then told me that he was in the see what you can do so not even five minutes later my husband call me back and he said they were going to deliver brand-new couches. My husband and told me that the manager apologized several times for the mistake and said that the couches should be there on that Wednesday between 4 to 6 pm. I then called the owner back to tell him thank you for everything he's done to help us with situation and he repeatedly apologized several times once again. Yeah that day I called the store to ask them if the drivers for one to call me before the arrival the lady on the phone had no idea what was going on. She then double check to see if a delivery was scheduled to go out and there was so she said that they were on their way. Once the drivers arrived they made their way in my home with the couches and arranged in the way I wanted to. While they unwrap the couches I noticed the same stain that was on the cushion and the same tear this time is was covered up. I asked the drivers if they were the same couches and  they didnt know because all they did was load it on the truck to drive over here. After seeing the same couches in my home once again I then called the store and at that time the owner of the company was gone that supposedly he was off to get married and that he wasnt coming back till Monday. I told him the situation once again and they said that I could go get my money back that there was nothing that could be done. I needed couches that day and j asked if i were to keep them if they would give me a discount which they only offered $75 and I told him hundred because they were already giving me $99 for delivery fee that was supposed to be taken off long time ago. They put me on hold for a little while and they told me that I could get the $200 which was 100 discount for the damages and 99 for the delivery fee I told him that I didn't have a choice but to keep the couches because my kids and i had nothing to sit on I was having company over that same night. I signed the paper to get them out of my hairs because I was really frustrated.  about 30 minutes later I went back to the store to get my $200 back on the card and at first they tried to  only give me $100 and I had a remind that it was suppose to be 200. I'm really not happy with the service that they provided me I'm really agitated because no one to this day still has contacted me about the situation.  I made a post on my Facebook page twice and they deleted both comments. They blocked me! I told them that I was going to contact the local news stations that I did make my report to the BBB and I won't let them get off this easy because if it happened to me I know it happened to other people. I've been so stressed out about the situation you know we work hard for everything that we want and I had a nervous breakdown I cried several times dealing with the situation because you know this is something that I wanted and it not fair of the way they handled this matter.