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The good, the bad, and the ugly - discover what customers are saying about exactwatches.com

Welcome to our customer reviews and complaints page for exactwatches.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with exactwatches.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used exactwatches.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with exactwatches.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with exactwatches.com. Your feedback is an important part of our community and will help others make informed decisions.

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F
10:21 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Beware of exactwatches.com and idolreplicas.com! I attempted to order a watch on idolreplicas.com which is a mirror website for exactreplicas.com and when I hit the submit button the page went blank and stayed that way. So, I attempted to order 2 more times, still same thing. So I contacted the company the next day and told them and they said there was no...

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8:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

exactwatches.com replica watch

Over the past couple of months I have bought 3 Panerai watches from OJ at Watch U Want, and each time the experience has been excellent. On a personal level, OJ was also very helpful chatting through the specifications of each of the watches, and helping me make an informed choice. Once the wire transfer was complete, the watch arrived in the UK 2 days later. I was really impressed with the fast turn-around, and I would recommend you use the special international delivery method which limited my duty exposure.Overall, the experience dealing with Watch U Want has been excellent.

I received parcel yesterday. Everything went fine finally thanks to the sending of your invoice. The package was great and in perfect conditions, not to mention the warch. Great, superb, exactly the one I was looking for.
Thank you again for evertyhing.

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10:29 pm EST
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exactwatches.com scam artist

PLEASE BEWARE, I FELL FOR THIS ONLINE REPLICA SCAMMER BY NOT RESEARCHING BEFORE BUYING
I ORDERED 2 WATCHES BECAUSE IT LOOKED GOOD ON THE WEBSITE AND ALL THE PROMISES THAT
ITS IDENTICAL, WEIGHT, FEEL AND LOOKS...

I NEVER GOT AN EMAIL CONFIRMATION, WONT RETURN MY EMAIL. AFTER 2 MONTHS...
FINALLY, WHEN THE WATCHES ARRIVED, THESE ARE CHINESE CHEAPLY MADE WATCHES THAT YOU CAN GET
IN CHINATOWN FOR LESS THAN $20 BUCKS! IT IS NOT A JAPANESE MOVEMENT EITHER...

TAKE NOTE, THE WATCH CAME STRAIGHT FROM CHINA. SOME SCAMMERS, DOING BUSINESS ONLINE AND GETTING THE WATCH STRAIGHT FROM
CHINA! BEWARE ! I SPENT ALMOST $300 BUCKS FOR NOTHING. IF YOU GOT SCAMMED, REPORT IT TO YOUR CREDIT CARD COMPANY!
THAT IS WHAT IM DOING RIGHT NOW, EITHER YOU WILL GET YOUR MONEY BACK OR THE CREDIT COMPANY WILL MARK THEM SO THAT
THEY WONT SCAM NO MORE. THEY SHOULD BE ASHAME OF THEMSELVES! THEY ALSO GO BY "BESTREPLICADEALS" TO CONFUSE YOU, AND YOUR CREDIT CARD PROVIDER

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2:45 pm EDT
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exactwatches.com did not receive product but was billed for it

I ordered watch from exactwatches.com. They billed my credit card but I did not even receive anything. I tried calling everyday and left a message on answering machine. Machine states that they "are busy assisting other customer or away from their desk" every time I called. I called at all different times during the daytime. I emailed everyday with no response either. After I placed the order, I noticed all of the complaints. I wish I would have seen these prior to ordering but hopefully this will prevent anyone else from ordering from them. This place should be taken off of the internet. I am reporting to Better Business Bureu. I have never ever experienced this before. Cant believe that scam artists can continue to do this over and over again to consumers and nothing is done to shut them down. DO NOT ORDER FROM EXACTWATCHES.COM

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Ratty.
-, GB
Aug 23, 2009 6:20 pm EDT

But surely they are a great company.

Just look at all those Testimonials. All those people liked their products. in fact they liked cheap watches so much, they also bought from Dismond Replicas and left exactly the same comments.
ref: http://aizhonzo.cn/testimonials.php

And they bought from Prestige Replicas and were also just as satisfied:
ref: http://papermug.com/testimonials.php

Also they have a phone number that you can ring 24 hours a day and take as long as you want talking. And if they ever buy an answerphone, they may be able to listen to your messages.

Of course, their disclaimer says "We offer no warranties for any or (sic) the products sold". So if the product doesn't work, you are welcome to just order another one.

And further down, it says "we reserve the right to correct any errors, inaccuracies or omissions including after an order has been submitted". So please don't just assume that if the price is $229, that is all you will be charged. They are free to charge you any amount as the price quoted was an inaccuracy.

What more encouragement do you need to buy?

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A
2:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

exactwatches.com Rip Off - Stay away

I ordered a watch on April 24. My debit card was billed on the 26th. I received an order confirmation shortly afterward. It did not have the correct watch on it. The watch I ordered was a ladies watch and the watch they confirmed was a man's watch. I immediately emailed them to notify them of this issue. No response. Called them the next day, no response. Just an answering machine. This went on for about 10 days. I received no tracking number. 11 days later the watch arrived. No paper work included, just delivery confirmation. It was the wrong watch. I've called everyday since (today is May 14) and left messages on the answering machine and sent numerous emailsbut have gotten no response. I can't file a fraud claim with my bank because I did recieve "an item" even though it was the wrong item.
Do not order from this company. They will screw you over one way or another.

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K
12:02 pm EDT

exactwatches.com what losers, what frauds

Exactwatches.com what losers, what frauds.

I ordered a watch from exactwatches.com about four months ago. I paid almost $200 for a watch that they swore would not damage in water. I had did my dishes and forgot my watch was on my wrist. I only had the watch on about a minute. When i realized i had it on i took it off. It would not work anymore.

I got a hold of exactwatches.com and they said they would send another watch out to me. Now three months have past. And still exact watches has not sent me my replacement watch. And i do not think they have any intentions of doing so.

Exactwatches.com are one of the biggest scam artists out there. They will mess with the wrong person one of these days. And I bet it will be a cop. Watch out for this company they will take your money and give you nothing in return.

Keith Roberts, NJ

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R
11:59 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Exactwatches.com < Frauds> How could a company like exactwatches.com still be in business? I ordered a watch that turned out to be a piece of crap. They do not offer any kind of warranty. They do not offer refunds or exchanges. They do not even have a phone number on there website. Exact watches have the rudest employees working for them. My watches wa...

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R
11:55 am EDT

exactwatches.com are frauds and scam artist

Exactwatches.com are frauds and scam artist.

I ordered a Bvlgari Rattrapante Automatic Stainless Steel Black Dial SS Band item # BV093 for $85 plus $27.95 for shipping from exactwatches.com

When i asked exactwatches.com for overnight shipping via email. They reply " We do no do overnight shipping or C.O.D's." So I used my mastercard to order the watch. When I received my credit card statement i notice exactwatches.com charged my card three times. Also after wearing my watch for almost a month the stainless steel on the band had rubbed off.

I have sent exact watches several emails. That is still unanswered. All I want is my money back all of it. But i guess thats what i get for ordering from a company with no phone number.

Robert Didanato, NJ

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A
11:50 am EDT

exactwatches.com stands for frauds,scams,rip offs

Exactwatches.com stands for frauds, scams, and rip offs.

Three months ago i ordered from exactwatches.com a Submariner SS all Stainless Steel Blue Bezel Dial mens watch item # RX5001 for $140. I also ordered a Submariner SS 50th Anniversary Edition Stainless Steel Black Dial Green Bezel mens watch item # RX595 for $140.

I was only suppose to pay $27.95 shipping and handling for the whole order. Exactwatches.com charged me $27.95 for each watch. Exact watches also told me that the serial number would be on the last link of each watch.There is no serial number on either watch.

When i went to exactwatches.com to look for a phone number there was none. So i emailed them my problem. Three months later there is still no answer to my emails. This business needs to be closed down.

Anthony Keith, Florida

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ralphsmith
asdsad, US
Feb 17, 2011 7:57 am EST

I recently purchased a Panerai through Nancy and the service couldn't have been any better. I am new to the world of high end watches and Jaime was extremely helpful and quickly answered all my many emails.
After receiving a from Panerai from you guys I realized that this was actually what I wanted and they made the switch fast and effortless.
I eagerly recommend this company and look forward to doing business with them in the future.

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Linda Janes
,
Nov 11, 2008 12:19 pm EST

I am surprized that one individual said he called Jeff. I not only can not find a contact number, I guess he has blocked me from being able to email. When I try to email I get a popup that says go to www.domain.com/remove/...I purchased a rolex knock off from them in May of 2017, it did not respond properly from the start, after several emails I finally accepted the fact that the date/day function would not sync with the running of the watch, it might change 8 hours after midnight..My husband wore the watch a few times and now the hour and minute hands will not advance, the second hand is moving which proves it is wound, but nothing else works. So much for any quarantee when you can't contact them..I WOULD NOT RECOMMEND ... exactwatches.com OR Jeff to even my worst enemy!. They sell junk and not cheaply either..

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Richard_Ward
,
Jun 17, 2008 11:38 am EDT

Exactwatches.com what a rip off.

First of all, How can exactwatches.com not give a phone number for expecting customers to call them with any questions they might have? I wanted to place an order for a watch for father's day. Then i research the website.

Why would exactwatches.com want your social security number when they only except visa and mastercard? Every other website that i looked at has a C.O.D option. But not exact watches.

I did my research. You can not get a real replica rolex watch for under $600. So when you see how they are under $100 on exactwatches.com. You know they are only out to rip you off.

Richard Ward, TX

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haroldwolfe
asdasd, US
Feb 07, 2011 8:19 am EST

I have just returned back from the postal office and I want to confirm that I received my watch.
I am very pleased with the quality and the look of my new watch, its really amazing!. I also want to thank you for taking care during the whole delivery process and for answering my e-mails, I will definetely recommend your company with all my friends.

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linda adriaansen
, CH
Oct 24, 2009 3:11 am EDT

j'ai commandé une montre. Elle ne fonctionne pas. Ils refusent de m'en envoyer une autre en bon état ou de me rembourser.

plainte à été déposée chez visa pour qu'ils arrêtent de travailler avec eux et surtout de récupérer mon argent.

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bradpittt
asdasd, US
Jan 30, 2011 11:47 am EST

Hi! I feel the need to thank you for great business with you! I got my PRG110Y with FedEx on my door 1 week after the order.. I am very happy for the CASIO watch I choosed on your web site. If I need a new watch some other time, or any of my friends need one, I will give them a hint about your business in Singapore. As I am from Norway, it might be a bit scary to order from so far away, and one might not be 100% safe of what you get. But you seemed to be professional in your way to handle orders, and delivery to shipment. First search was ebay..then I tried other ways to google websites, then I found you :-) Thank you for great business with you, it was a good deal for me, and hopefully a great deal for you too! Wish you a good luck with sale of watches in the future. Thanks Jason! Best regards, --Rune Nedrebø, Norway

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Ella J. Harvey
, US
Feb 25, 2011 11:39 am EST

This is my 3rd watch that I bought from you; Here are the reasons why I keep buying from exactwatches.com:
1)You are very easy to do business with.
2)Awesome seller, awesome product, awesome service.
3)Item as described. Excellent communication. Highly recommend!
4)Helpful and prompt communication and very fast shipping.
So again thank you very much for your patience and helping me to get the watch I want...

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Peggy M. Hunter
, US
Feb 23, 2011 10:11 am EST

I would like to take this opportunity to thank you for all you have done for me during the purchase of my watch. Your flexibility to meet my requirements and all the help you gave me was second to none. Your method for shipping turned out to be very very good. First time that it has not cost me extra! As it was my first time with such a large amount of money and international shipping, I need not have worried.

I would recommend you and your company to anyone. Best wishes for the future.

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Phil Hilligoss
,
Nov 30, 2008 9:38 pm EST

Please remove my e-mail address: p.hilligoss@yahoo.com from your mailing list. I never do business with unsolicited adds; such as yours.

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Irv Fogel
,
Nov 17, 2008 5:11 pm EST

Please remove me from your list. Thank You

ComplaintsBoard
R
11:42 am EDT

exactwatches.com the biggest scam artists out there

Exactwatches.com the biggest scam artist out there.

I ordered a Breitling 1884 Hercules Series White Dial watch item # BR6987 for $125 plus $27.95 shipping and handling. I ordered this watch from exactwatches.com.

My problem is i wanted to cancel my order because i did not have enough money in my account to pay for the watch. So i called and spoke with Jeff. I told him my problem and he said exactwatches.com will not with draw or cancel any orders. It is not exact watches policy.

When i asked to speak with a boss. He told me he was the boss and hung up. I got the piece of junk watch. And my visa statement also and exactwatches.com over charged my account. The watch does not work. They need to be shutdown.

Ron Parker, SC

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Pamela H. Klein
, US
Mar 05, 2011 11:05 am EST

I did receive my watch right on time and in perfect condition. The reason I purchased from you is because you accepted a form of payment other than paypal wich I do not have. Your sight is very good as I am a watch freak and I will be keeping my eye on what you have. Again thanks for a job well done.

ComplaintsBoard
D
11:28 am EDT

exactwatches.com Total Frauds

Exactwatches.com are total frauds.

I ordered a watch from exactwatches.com about two months ago. I ordered a Chanel J12 Black Bezel with Black Dial Two Tone Band. I spoke with a guy named Mark after two weeks of placing my order.

When you look at the website exactwatches.com there is no number given to call. Even after placing your order.They charged me $99 plus $27.95 for shipping and handling. The watch is not worth it. The so called solid stainless steel band wore off after two weeks. Exact watches would not refund or exchange my watch.

So now i spent my money on a watch and have nothing to show for it.Exactwatches.com should be ashamed of themselves. I learned my lesson. Please to anyone who reads this do your research before buying from this company.

Donna Yates, PA

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Bravo501
, US
Jan 23, 2010 2:09 pm EST

I ordered a watch from them and it did not work. When I e-mailed them they gave me some lame instructions to wear the watch for 48 hours after winding (like that was suppose to do anything). I did what they suggested and of course it did not work. So after that mess I called the number [protected] which by the way DOES NOT SAY THE NAME OF THE COMPANY ON THE ANSWERING MACHINE (which is usually indicative of something shady). I spoke to "Jackie" or whomever the young lady was and she assured me that someone would be sending me the return address to CHINA to send the watch back and get a replacement. 4 days later and no notification whatsoever.

Here's the deal with these phonies; They are a company set up to make money off people through reselling replica watches sent straight from China. If there is something wrong, broken, or defective with the watch they WILL NOT make it right whereas they are only "brokering" the deal and squeezing profits out of your pocket.

Ex. Exactwatches can buy & ship the watches from China for $60. They advertise the same watch on their site for $129+$27 shipping = $96 profit per normal transaction for them AND THEN THEY ARE OUT. You may be able to get a few e-mails answered or even be lucky enough to call the number and get told some lies but you will not get your money back from them OR your merchandise fixed.

I am all for making money but the way Exactwatches is operating is heinous. I wish public lice as big as cockroaches on the whole lot of them!

Bad company and shady business practices. Defintiely thumbs DOWN.

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Ratty.
-, GB
Aug 23, 2009 6:19 pm EDT

But surely they are a great company.

Just look at all those Testimonials. All those people liked their products. in fact they liked cheap watches so much, they also bought from Dismond Replicas and left exactly the same comments.
ref: http://aizhonzo.cn/testimonials.php

And they bought from Prestige Replicas and were also just as satisfied:
ref: http://papermug.com/testimonials.php

Also they have a phone number that you can ring 24 hours a day and take as long as you want talking. And if they ever buy an answerphone, they may be able to listen to your messages.

Of course, their disclaimer says "We offer no warranties for any or (sic) the products sold". So if the product doesn't work, you are welcome to just order another one.

And further down, it says "we reserve the right to correct any errors, inaccuracies or omissions including after an order has been submitted". So please don't just assume that if the price is $229, that is all you will be charged. They are free to charge you any amount as the price quoted was an inaccuracy.

What more encouragement do you need to buy?

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algroks
Grand Prairie, US
Feb 11, 2009 9:53 pm EST

I ordered a watch on Sunday night and canceled the next day after getting suspicious about not receiving a response email. I've sent 7 emails and have left 4 messages! Instead of canceling my order, they turned around a day later and charged my card before it even shipped. It's been 3 days with no sign of a shipment.

there phone # is [protected]

they WILL NOT answer so don't expect them to... they screen their phone calls because of all the complaints.

Make sure you dispute the charges with your credit card company. Just tell them it was an internet scam and you'll get your money back since you didn't sign anything and exactwatches never swiped your actual card. The consumer will win the dispute every time as long as you do exactly as your credit card company advises.

GOOD LUCK

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glenn
,
Sep 15, 2008 12:51 pm EDT

exact replicas is a joke the just going to send u ### i did get a broken toy

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Christopher
,
Aug 19, 2008 10:14 am EDT

I and friends order from exactwatches a lot. They got great support and we have never experienced any problems... had my first replica for about 2 yeears and it is still like new. Great quality. I have another one on the way. i hope it is good to :) i reccomend exactwatches.com

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TJ
,
Jul 02, 2008 6:23 pm EDT

do you have a phone number for exact watches?
i bought a watch a week and a half ago and still have not heard anything.
please let me know.
thanks,
TJ

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