ExactReplicasItem purchased, never delivered!

D
This review was posted by
a verified customer
Verified customer

I ordered a replica watch from this company on the 17th of Dec.2007 . There website www.exactreplicas.com states that all orders will be shipped within 24 hrs. Well it has been 4 wks and I have contacted them EVERY day either by phone or em's only to be told EVERY time that my item would ship within 7-10 days. I have repeatedly asked for my money back but as of yet to no avail. I would tell everyone to think twice about buying anything from this company. They seen to go to great lengths to ignore your complaints, em's and of course phone calls.

BUYERS BEWARE!

Responses

  • Da
    daisytina Jan 08, 2010

    http://www.wowgold7th.com is the leader of some MMORPGs.

    0 Votes
  • Wo
    wowgold7th Jan 02, 2010

    http://www.wowgold7th.com

    0 Votes
  • Ma
    Mark Rex Oct 27, 2009

    I had paid in full by credit card US$156.95 with invoice order ID #[protected] from the internet based jewellery site "Exact Replicas" for a watch on the 22 May 2009. I had printed a receipt and waited for my item to arrive. On 12th April 2009 I sent an email asking where my watch was. I receiveda reply stating thatit was shipped from china and to wait around 15-20 business days for the item. 2 more email conversations occurred up to the 22th April 2009. I was assured the watch was shipped and will be receiving the highest quality product soon. I waited patiently, and then sent another email on the 21st May 2009 with no reply. I then sent another email on the 4th June 2009 with no reply. I found that the web site was no longer active and then the email customer support was inactive also. I am very dissappointed with this company and have lost faith in most internet based stores from this experience. I would still like to have my watch, but I can see now that I was a victim of internet fraud. Is there anything I you can do in this situation?

    Comments

    0 Votes
  • Iv
    ivylin Oct 16, 2009

    I was buying stuff from www.flywit.com

    their service is great - i received my orders in 5 days after I sent money. And their products are high quality

    0 Votes
  • St
    StephenGreen Jul 07, 2009

    I suggest to buy the replica watch from exactbrands.com, I am one of the buyers in U.K. I have several watches from it yet, they deliver in time, and quality is good, so recommend this website. i am not seller from their company.

    0 Votes
  • Jo
    joe pitch Apr 14, 2009

    Hello everyone, exactreplicas.com website is now closed for good!

    0 Votes
  • Gl
    gladys munoz Mar 11, 2009

    yo me llamo gladys munoz y ordene 3 rolex con exact replicas hace un mes y no los e recibido aun y nisiquiera se toman la molestia de ayudarte .para que recibas tu orden.pero si a cobrar en tu tarjeta son un fraude descarado no caigan en este fraude de compania .

    0 Votes
  • Br
    Brad Feb 09, 2009

    I laugh when I read the response from the mysterious 'Jenny' from exactreplica's (17 days ago). I'm afraid 'Jenny' the views represented in this forum DO represent the overall experience of your customers. I have been unable to find any genuine positive feedback for your company.

    I also find it amusing the the response from 'Jenny' appears in a number of forums over the past 3 years and is verbatim what is written here. Nothing like a cut and paste... What is apparent though, is the style of communication (or lack thereof) and the blatant disregard for your guarantees on the web page about shipping, refunds and quality of product.

    It has been the same story for me as with so many others on this forum. Namely, purchase watch, credit card charged the following day, a plethora of emails apologising for shipping delays etc etc and no product arriving at my door. A final email sent advising a shipping number that is fake and then no replies to any further contact.

    So, what am I going to do about my transaction? I have advised the bank of a fraudulent transaction so the transaction is held, I will be contacting the Australian Federal Police internet fraud unit, I will be contacting the local authorities in California ( last known return shipping location) and in Shangai where they ship from. It has also ocurred to me to contact their web hosting company (yes all their IP info is obtainable) to advise them of the fraudulent activity of one of their clients requesting they pull the service.

    I may not get any joy, but who knows. I'll enjoy giving them some grief.

    0 Votes
  • Je
    jenny Jan 22, 2009

    The complaints on this site do not represent the overall experiences of our customers. We at exactreplicas.com provide quality watches at a fair price. We appreciate constructive criticism that pushes our representatives to provide better service. In addition, we recognize the possibility for errors within our customer service department.

    To resolve impulsive complaints we recently instituted an improved customer support system. Our new customers will receive a call or an e-mail immediately after placing an order. Under this new structure representatives and consumers will establish an ongoing communication channel.

    Overall, we strive to provide the best possible customer service. We are not scammers, fraudsters, or crooks: and despite these allegations we will continue to improve our business practices until we reach 100% consumer satisfaction.

    Each inquiry on this site will receive an email from [email protected] If you currently face issues resolving an open account with our company please feel free to contact us via the above address. Thank you for your patience in dealing with these unfortunate matters.

    All the Best,

    Exactreplicas.com

    0 Votes
  • Th
    Thomas Wright Jan 17, 2009

    This company is 100% fraudulent. Do not believe anything on their website. The site is done very cleverly and elaborately but EVERYTHING they claim is a lie. Do not buy from these people! You will not be able to return anything or get a refund. If you buy from them, kiss your money good bye.

    0 Votes
  • Fr
    frank s Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I Ordered a Day Date Rolex, They said it would be shipped within 24hrs. It took 1 month. When I received the watch, the stem was broke. I was unable to change the date, day or time. They don't respond to calls. I placed a call to my visa card company dispute department and asked them to put a stop payment. They did that immediatley. I will not send back the watch until they send me a new one.

    DO NOT BUY FROM THIS COMPANY!!!

    0 Votes
  • On
    Onorio Feliciano Nov 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also ordered three Movado watches from Exact Replica.com and only recieved one of the watch that was decent looking and the other two looked like they were made in China, something you would find in a flee-market. This was last year. I tried to make contact by phone but had no luck. Made contact by e-mail but never received an answer. Be careful, shop some where else.

    0 Votes
  • This is the address registered when Exact Replica register and make payment

    Registration Service Provided By: eNom, Inc.
    Contact:

    Domain name: exactreplica.com

    Registrant Contact:

    Exact Replicas ()

    Fax:
    1 Hackney Road
    Shoreditch, E2 7NX
    GB

    Administrative Contact:

    Exact Replicas ()
    +44.[protected]
    Fax:
    1 Hackney Road
    Shoreditch, E2 7NX
    GB

    Technical Contact:

    Exact Replicas ()
    +44.[protected]
    Fax:
    1 Hackney Road
    Shoreditch, E2 7NX
    GB

    Status: Locked

    Name Servers:
    ns1.livemotionservers.com
    ns2.livemotionservers.com

    Creation date: 11 Feb 2000 15:06:08
    Expiration date: 11 Feb 2009 15:06:08

    0 Votes
  • Be
    beth purcell0 Nov 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Not all websites are such.
    I had to buy http://www.flywit.com, their service is very good.

    0 Votes
  • Ro
    Royal Lee Nov 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    this company is a total scam. I ordered a watch back in June and have contacted CS several times about non-delivery of my merchandise and still to date, five months, no watch. This addres doesn't even work [email protected] So much for sincerity.

    Royal

    0 Votes
  • Yi
    yifan Nov 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    99% precise Fake Watches Rolex Replica 2005 collection: Rolex Replica, Replica Watches, Swiss Rolex Replica, Fake Rolex watches, Replica Rolex Replicas, fake rolex, fake watches, fake rolex replicaes replica watch part and Rolex Watches at voguereplicawatch.com
    http://www.voguereplicawatch.com

    0 Votes
  • Az
    AZSkye Oct 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    If any one has not received what was promised, and paid with a credit or bank card, contact the bank or CC company, and file a 'dispute' asap. Ask them to please investigate the situation, and help you get your money or your items back. When your dispute is official, the CC company cannot ask you to pay on the charges, nor pay interest.

    Try to keep copies of all your info -- charge info, dates, repair tickets, names - everything. Make notes of addresses, people you speak with and when, etc. so that you will remember later if needed.

    This is the best way to fight back. If you do not get help, file a police report for theft, illegal advertising, anything that will get a police report filed. This will allow you to sue them if needed.

    Best wishes.

    0 Votes
  • Na
    Natalie Oct 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Why not try some other watches website for better and more luxurious ones: Rolex, Breitling, Patek Philippine, Omega, IWC, louis Vuitton, Chanel.
    http://www.mybagbase.com/replica-watch-c-82.html

    which won't exsit any problem in shipping and any a enquiry will get our prompt respond.

    0 Votes
  • Cr
    cristina wong Oct 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Just got the replica handbag and watches form www.pursefocus.com. I was a little apprehensive about ordering but am very pleased with the quick shipping and communication! I look forward to doing business with you again!

    0 Votes
  • Fd
    fdo Oct 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ORDERED FIVE WATCHES AND CASES. FOR FAMILY GIFTS. AND FOR 4 MONTHS NO CONTACT, BY EMAIL THEY TELL ME THEY ASIGNED TO A REPRESENTATIVE AN THATS IT. NO RECEIVED ANITHING. JUST THE BILL**
    I TOLD THEM BY EMAIL TO REFUND ME MY MONEY TO MY CREDIT CARD.
    UNTIL NOW, THERES NO ANSWER.
    THIS COMPANY EXACTREPLICAS IS A COMPLETE FRAUD****
    NEVER TRY TO BUY FROM THIS COMPANY..****
    THEY STEAL YOUR MONEY FROM YOU.
    NO REFUND, NO CONTACT. NO NOTHING.****
    IM TRYING TO DEMAND THIS PEOPLE TO REFUND ME MY MONEY AND WITH INTERESTS****
    *** (EXACT REPLICAS) THEY ARE THIEVES ****

    0 Votes
  • Ch
    Chris Sep 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ordered product months ago and money was taken, but never received watch. No response from company. Just reading many complaints now and placing my own complaint. This company needs investigated and satisfaction needs to be given to all who have been scammed.

    0 Votes
  • Da
    David Sep 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My name is Dave and I live in Atlanta. I am grateful I was one of the luck ones and never had the problems listed here with exactreplicas.com's watch quality. Last October (2007) I bought a smooth bezel high quality replica Rolex for my wife. Believe it or not, it did arrive in about 9 weeks, and yes there was absolutely ZERO responses to my email inquiries, however The watch that was delivered was high quality and still works flawlessly today. I was reluctant to buy from them again this year due to the fact of ZERO communication, so I ordered off of one of their competitor's sites (rolex2u.com) and once again I have the same issue of infinitely waiting without response to my emails. I will post and let all know the final results of this site as soon as items actually show, but for now people-sit on your money and deal with only EBAY suppliers in the US. I won't deal with any companies outside the US anymore that is a fact!! Especially when they charge high shipping charges and it takes over a month to get an express air mail delivery. Good Luck to all with your watches/purchases and remember for future purchases-buy only from US suppliers/distributers.

    0 Votes
  • Sc
    Scott Cederloff Aug 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too ordered a replica Rolex watch from ths company...I have never received it. They took £76.08GBP from my credit card two months after I ordered the watch! They have commited fraud. The police have been informed and also my bank have been informed... am told that investigations will go to this company through an organization called Ofcom Internet Services. They have the powers to close their web site and bring charges of fraud against this so called scamming company which is done by their local police authority. Their IP address has been recorded and is now on file for this investigation to take place. I checked their web site today (17th August 2008) and their web site was no longer available. So...what prevents them from starting up another scamming business under a different name? Simple, because their IP address has been recorded and filed, they cannot start another business from the same computer they started that one from! So buyers beware...dont be fooled by this company...remember...if it sounds to good to be true...then it is most likely a scam...these people are pure idiots who must have been raised by parents who are the same...idiots and total ###.

    0 Votes
  • Ed
    ed. burton Aug 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a watch from exactreplica I don't know who you did business with I recieved my watch on time about 10 days myself I would order again from this company the watch is water resistance I know because I swim almost every day wearing the watch no trouble with payment in fact no hazzel at all.

    0 Votes
  • Sh
    Sharon Aug 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    purchased watch on july 23 2008 and have had numerous emails with countless ticket numbers but no tracking numbers. Every email is automated saying that within 1 business working day my tracking number will be sent. Obviously their working day is alot longer than mine. Absolute scam. How can they be stopped?

    0 Votes
  • St
    Steve Barratt Aug 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered an Omega from Exact Replicas and it took 5 weeks to arrive!!! I live in the UK.
    The watch is not bad, but the sub dials DO NOT work despite the website description. The watch came from China.
    It is very nice to look at and keeps time fairly well. I dare not test water resistance despite website claims.

    Email response was poor. The phone service a bit better, but they clearly had no idea where the item was during delivery.

    On the whole, you get what you pay for. It takes an age. It looks pretty. But an Omega it ain't.

    0 Votes
  • Jb
    J Beer Aug 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    In an effort to help people understand how these replica sites (companies) work I am posting the following 10 common and devious lies and misconceptions about replica watches, and the business of manufacturing and selling replica watches.


    Lie #1: The best replica watches are made in Switzerland, followed closely by Italy.

    -- This is the biggest lie of all. All replica watches are made somewhere in Asia, mostly China. Saying that replicas are made in Switzerland or Italy is a lie intended to extract more money from the ignorant.


    Lie #2: Replica watches are graded according to quality. C (or whatever) is the lowest and AAA+++ (or whatever) is the highest.

    -- Who decides what is "C" and what is "A"? The "International Replica Watch Governing Board"? Pure nonsense designed, again, to get more of your dollars.


    Lie #3: The movements in "Swiss made" replicas are identical to the genuine watch movements. 27 jewel movements are the best.

    -- (See Lie #1 for "Swiss made".) Far from the truth. Very few replica watch movements come from anywhere but China and any watchman can immediately tell it's not "genuine." There are no Asian 27 jewels movements in replica watches; only 25, 21, or 17. (A few newer replicas may use an ETA 7753, a 27-jewel movement.)


    Lie #4: The best replicas are 99% true to the genuine and will even fool an Authorized Dealer (AD).

    -- Not true. While some may be close (picking a number is impossible) to the genuine, all replicas are flawed. Do you really think you can spend $200 or less and get a watch that's 99% identical to a $4, 000-20, 000 watch? As for fooling ADs, maybe. Common clerks are easily fooled, but seasoned ADs, upon close inspection, will know it's a replica.


    Lie #5: The gold on "Swiss grade" replicas is much higher than on other replicas. The crown, bezel, and mid links are solid gold and the full-gold replicas are 5-wrapped (or 6-wrapped, or whatever).

    -- While a few models have been shown to have solid gold mid links (Rolex replicas), the rest of the watch is gold plated or double or triple wrapped gold. ("Search" for threads on how this is done.)


    Lie #6: The best Rolex replicas are made with 904L grade steel.

    -- Big fat lie. Good replicas are made with 316L quality steel. Rolex is one of the few companies that use 904L steel. While it costs 3 times as much as 316L . Replicas are not made with 440 steel, either.


    Lie #7: Buying a replica watch is risky, but not if you use sellers from "Replica Review" sites.

    -- What most people don't know is the "review" sites are owned and operated by the people who run the sites they recommend--it's very incestuous. These "review" sites are clever and it's easy to get taken in by their lies.


    Lie #8: You can tell you're getting a good watch after a thorough examination of the web site.

    -- Please. If you think everything displayed on the web is true, you deserve to be fleeced. Scam sites lie about everything, from the quality of their goods to their pledge to make sure every customer is happy. Many even post pictures of genuine watches, (Look for pictures where the watch hands are set at "10:10." Pictures of genuine watches seen in advertisements are always set to "10:10.") but send you junk.


    Lie #9: Picking a good seller will always result in getting a good watch, one I won't have trouble with.

    -- We wish. Quality control in replica watch factories is hit-and-miss, but mostly shoddy. One batch may be great while the next produces watches that are DOA. (Remember, making replica watches is illegal, even in China. Replica watch "factories" are usually small operations that can be easily moved or hidden from prying authorities.) What is true, though, is a good dealer will want to protect his/her reputation and will fix whatever is wrong.


    Lie #10: Paying by COD is the best way to get the cheapest price. Plus, I can examine my watch before paying the courier to make sure I get what I paid for.

    -- A really dumb thing to do and a huge red flag that you're dealing with a true scammer. They want cash because they know you'll scream foul to your credit card company the moment you see the junk you just paid $1, 000 for.


    One final point. Remember, replica watches are counterfeit goods. While it is not illegal to purchase or possess replica watches in most countries, it is illegal to sell them. Keep this in mind when using PayPal or communicating with credit card companies. Please do your research and know what you are buying and using a credit card is your best protection.

    0 Votes
  • Re
    rene Aug 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I tottally agree with others. I initially ordered 2 watches. Before receiving those I ordered 2 more. LMAOAfter over a month I received original order. JUST cheap chinese junk. When I emailed to complain I received an email asking if I would like a 30% discount and keep the item. I replied no. Send me what I paid for your problem u fix it. Tahat was 2 weeks ago. Also still have not received 2nd order and abogus tracking #. If u want to get ripped off then deal with these thieves that's all they are. In all my emails and replies I must have dealt with 10 different indivduals. I did receive two watches but they are such poor copies I might as well have bought a 15.00 timex. I have had successful dealings with rolex2u.com

    0 Votes
  • Bl
    Blueknight Aug 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I placed an order on exactreplicas.com last JULY 23rd, I have been sending mails to them about shipment or have my money back but hven´t got a real reply just a programmed computer reply. I have been very lucky that they wasn´t able to charge the order amount to the credit card without knowing the reason. I´m glad for it anyway.
    Please do not place any order on this web site is a big fike.

    0 Votes
  • Ad
    A Dizzle Aug 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a watch from them and the only negative thing about my experience was the wait time.
    Other than that, it was good.

    0 Votes
  • Am
    Amy Kosofsky Fish Jul 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I will never order from them again! I ordered 2 watches (took over 2 months for delivery!)and within a month they both broke. I have been waiting over 2 months for one to be returned to me and they keep giving me the run around. It seems like they do this to more than just me. I hope people read thee testimonials and do not buy from ExactReplicas.com!

    0 Votes
  • Jo
    john cooper Jul 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also ordered a watch on he 22/6/08 and it was taken out of my amex, a month later i have received NOT what i asked for but an inferior one from china, and also can get no response from the company althouth in their favor i did get an e/mail to say they would give me 20% off, but now the watch doesnt work, so in all a couple of hundred dollars out of pocket, not a good exercise ...J C

    0 Votes
  • Ju
    judd Jul 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hay Mark, im not wasting my time trying to put down exact but when you get ripped off, stolen 4 1000$, you pissed off. these guys are crooks, by the way, u know Randy?, or what

    0 Votes
  • Ju
    judd Jul 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sorry, if you dont know Randy; seems 2 b the only guy 2 have got awatch from exact. HE, S the man, check the site complaints my friend.

    0 Votes
  • Ju
    judd Jul 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Just ask Randy

    0 Votes
  • Ju
    judd Jul 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Now, u got Slamet, not just Randy, who got there watch. Ganna change my name to Panzy, maybe they will send my watches. Slamet is really the manager of exact, so he does not count. All by your self Randy. Mum must be proud of you. Cheers, CLIVE

    0 Votes
  • Ma
    Mary.so Jul 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello, glad to send you messages here, we are the great watches stock online over 10 years.We now have overf 2000 styles in stock will ship out in 24 hours promise.

    We accept wholesale and dropshipping business, accept paypal, moneybookers, ikobo, western union, bank transfer, meneygram, etc payment method to support your order.

    Please take a look our stock:http://www.exactbrands.com

    0 Votes
  • Bi
    Bill Blair Jul 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    On the 4th of July 2008, exact replicas deducted and amount of R1272.71 from my credit card. I did not order a watch from them recently.
    The other watches which I ordered more than 3 months ago and for which I have paid already then, have not arrived as yet.

    2008-07-04 EXACTREPLICAS.COM 888-4 R 1, 272.71-

    Above is the proof of the fraudulant and illegal transaction.

    0 Votes
  • Re
    Reed Jul 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    [from Singapore] I'm so lucky that I have found this website b4 paying. Man, there are so many replica website all ard... Which one can I trust? Can anyone tell me which website can at least give me a reliable nice looking watch? No one seems to be answering this question... Tell me pls!

    0 Votes
  • Qu
    QuicoYQuique Jun 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Alto a la Guardia civil !!!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.