Menu
Evony Customer Service Phone, Email, Contacts

Evony
reviews & complaints

www.evony.com
www.evony.com

Learn how the rating is calculated

1.2 238 Reviews

Evony Complaints Summary

9 Resolved
220 Unresolved
Our verdict: If considering services from Evony with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Evony has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Evony. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Evony reviews & complaints 238

Filter reviews by rating
5
5 reviews
4
2 reviews
3
1 review
2
0 review
1
1 review
Sort by:

Newest Evony reviews & complaints

ComplaintsBoard
A
7:43 am EST

Evony Tech Support

I have mailed many times since Wedenseday night about an account being accidently unlinked with no answer and with SVS starting this afternoon now my account is unbubbled and un protected I have spent alot on this account building it up and getting the troops where its at.

I have yet to even get a blink of an answer or info on this but thru research I have found other people have had this problem and supplied the info asked.

Read full review of Evony
Hide full review
ComplaintsBoard
L
9:53 pm EST

Evony Evony game crash

Svs is or has always been laggy. I ported over to enemy server and sent an attack on an in bubbled keep and the game crashed and kicked me out. When I logged back in I was attacked twice and lost 700mil power. CS can't find the crash soo they won't help me with healing or replacing the troops I lost. Which is unacceptable considering the damn game lags soo much it's impossible to catch every damn crash and error. I need compensation ASAP!

Read full review of Evony
View 0 more photos
Hide full review
ComplaintsBoard
M
10:56 am EST

Evony The king's return app

On December 1, 2020 I sent the following email:

Dear Customer Support,

Please see attached receipts.

There are too many glitches in the system, and it seems like in my Inventory I'm not always getting the items I have won or purchased. I have bought several small packages. I'd like to buy a bigger package, but I'm afraid it will just be a waste of my money if the items don't show up in my Inventory.

What is the best package to buy for fastest growth? I am in great need of speedups, especially the longer 3-8-12-24 hours and 3-7+ days. I could also use better generals, like the top 4 gold generals in the Arabian culture. I get nothing worth my effort from my Tavern. Lots of Experience, Stamina, Gold, and anything else you can think of that would help me build a strong army and an impenetrable Keep would also be appreciated.

Finally, there are several other glitches. For example, I am now unable to click on a marching army and see who they are. I can't even find my own while tracing. My tracing speed is not consistent - some times really fast, sometimes really slow - without me changing anything. My signal goes in and out - my Internet service is the strongest available, so that's not the problem - in the middle of performing an action (for example, several times I've been charged for Research that didn't take place, or stamina has been drained but my army didn't move.) Plus there are many, many other problems with your system. I've heard several complaints about similar issues from other player-friends. Please look into that.

Thank you for your kind and prompt attention to all these matters.

Sincerely,

Maat-Nu-Neit
ID#[protected]

I did not receive an appropriate answer, this on December 3, 2020 I wrote again:

Dear Justin,

To what are you referring? This is not the answer to my questions, which Jestoni never answered either, and it does not resolve the issues.

As a matter of fact, I regularly clear ALL of my apps caches; and I've already uninstalled and reinstalled Evony in the past, when your system crashed and kicked me out for 4 hours! Doing all that did NOTHING to resolve the ongoing glitches and problems!

So here's the situation, as plain as I can make it for you:

OPTION 1: I uninstall this game and you refund me ALL the money I've already poured into it without getting what was promised.

OPTION 2: You help me find the best package for my rapid growth, with all the necessary items, credit my account with what I did NOT receive before (reprogram the account, twitch the system - whatever it takes!) and make it worth my time, energy and finances to continue playing it!

Please stop beating around the bushes and giving me run-around answers.

I have tried to be very clear, polite, considerate, and professional towards you every time I communicate.

I expect a CLEAR and satisfactory answer from you within 24 hours.

Sincerely,

Maat-Nu-Neit
ID#[protected]

I still have not received an answer. I have been trying to resolve these issues amicably for over one month. I'm done being patient.

Read full review of Evony
Hide full review
ComplaintsBoard
K
11:53 am EDT

Evony Mobile game

First, I have complained to the support team few months ago to be moved to another server because I am on a server where I am been discriminated and treated badly, been bullied to join alliances which I dont want to as a result of this I get hit every time and I find it difficult to grow or enjoy the game and yet I spend hard earned money to buy resources.
This I complained in the forums so the rest of the world can see what is going on in my server rather than fix it I was blocked.
Secondly, I find it awkward the type of erotic sexual chat going on on the world chat of my server everyday and I am beginning to think this is just not a game but an app to support pornography and sex.
I ask to be moved some other sever with all my resources or alternatively I should be refund every cent I spent in the game for since i joined and i delete the game.

Read full review of Evony and 1 comment
View 0 more photos
Update by Kemmy2
Jun 21, 2020 12:07 pm EDT

This is just a tip of the iceberg of the crazy sex chats going in a game sever. I am just beginning to feel am in a very bad game where scams, sex and much more than game is going on.
Rather than the Evony admin to fix this things they rather cover it up.

View 0 more photos
Hide full review
1 comment
Add a comment
I
I
Ingri Medina de nylander
, US
Jan 25, 2022 7:42 am EST

I having issue payment don't work

ComplaintsBoard
E
10:17 pm EDT

Evony support

I've been ripped off a number of time in game contacted support weeks months later they come back with rubbish answers this game is fraudulent keep away:- I was requested to take screen shot of payment I did that:- then the my requested same again in between 2-3 week gaps then silence:- evony is great collecting cash from players:- service is a joke the whole thing is a scam keep away from this game it looks good but it ain't

Read full review of Evony
Hide full review
ComplaintsBoard
T
10:38 pm EDT

Evony account removed after cents purchased!

Hey so I have had an evony account on 62na I spent a bit of money on it around 1000$ I haven't been on in years but I thought there wasa rule in 2009 that any account that ever bought cent would never be removed! (Just kinda typing to get to the 350 word mark, don't really know what else to say beyond the above, I am really struggling to keep this up... phew 18 over

Read full review of Evony
Hide full review
ComplaintsBoard
H
8:29 am EDT

Evony can't login to my account

I am not able to log in to my account Harley bug svs is about to start and many of us are having this same issue please fix this problem asap a lot of us have a lot of time and money in the event game and there seems to be a lot of issues Everytime there is a svs or new event/update it's getting to the point where we are unable to play the game stress free please fix this issue

Read full review of Evony and 1 comment
Update by Harley bug
May 17, 2019 8:33 am EDT

Many of us are unable to log in to our accounts we are about to start svs and a lot of us are stressing the fact we can't get in to our accounts please fix this issue asap it's getting ridiculous the amount of issues we have on a regular basis and I and many others have a lot of time and money into this game we are asking that y'all fix these problems so we may play this game without having to stress about logging in or losing all our hard work

Hide full review
1 comment
Add a comment
T
T
TalponK
, US
May 17, 2019 9:22 am EDT

Totally agree. SVS is starting soon and truce agreements have to be checked. I have been trying to login for the past 5 hours

H
Author of the review
H
Harley bug
, US
May 17, 2019 9:40 am EDT
Replying to comment of TalponK

It's ridiculous how many issues they have had lately seems like they would get it right considering people put so much money and time into this game

ComplaintsBoard
D
6:43 am EDT

Evony Banned my account

I was on Evony for quite a long time. Recently these guys banned my account and I no longer have access to it.
I am a long time user, always paid in time, and that's how they treated me!
Customer service did not help, in fact they never even bothered to reply. I have no idea why did they close my account, I actually can't think of any reason. I never did anything wrong!
Cheaters!

Read full review of Evony and 3 comments
Hide full review
3 comments
Add a comment
M
M
Michelle McKinnon
, US
Mar 18, 2021 4:44 pm EDT

Class action lawsuit is a MUST after reading the magnitude of evonys incompetence.

P
P
punkpinkballet6567
, US
Mar 31, 2017 2:59 pm EDT

Evony is a piece of #### who had previously took over the internet. evony, you are going down, down, down, down, down! d-o-w-n! evony will be discontinued. shut evony down. make the internet a safer place. get evergirl back online.

J
J
JimBob Shorts
, US
Mar 18, 2017 7:39 am EDT

Evony is a fraud based company. The servers are continuing to shrink. They take your money and never deliver what you paid for. And when you dispute these charges they suspend your account. So in short they are committing fraud and holding your account as hostage.

ComplaintsBoard
M
5:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Evony Blackmailing and allowing criminal behavior

Threatening to close accounts as blackmail

Last week my ip was stolen by a man who is in an enemy alliance (to me) in the online game, Evony. Evony is a wealthy company that has hundreds of servers and many paying to play members. A package on evony costs $30.00 for the typical sized package though they have larger packages exceeding $1, 000. I myself am a paying player, I used to buy more packages than I have in the past few months. Evony has always been known for their stingy ways and poor customer service but recently has outdone themselves to me. Before i get started on the details let me say this, I have found no working phone number or means to communicate with anyone in charge at Evony other than one man (Thalin aka Phil) who lets people dip their hands in the cookie jar and does not treat his customers fairly.

This same man who stole my IP is also a player who monopolizes the server, running thousands (yeah i just said THOUSANDS) of accounts to feed his main army, hacked my net so that a person in his alliance could hit me. This man has been to federal prison for hacking hundreds of military and government webpages while working as one of the leaders to a group named "world of hell", a group of hackers who pride themselves in being able to hack even the most secure sites. According to the federal probation and parole board located here in SE Virginia, this man is currently no longer being supervised by the federal government. Now aside from feeling very violated over someone tampering with my computer and my internet connection I am outraged at the way evony customer support has been treating me. They have ignored my complaints and closed their eyes to the evidence i have submitted to them. I was in a voice call when it happened and I saved screen shots of the skype conversation. Later that day i got passed a screen shot of a conversation in this mans alliance where he not only admits to doing it but brags about it as well. I reported this in detail to evony and they have refused to do anything even though this player clearly has broken not only their rules and tos but also the law. I should mention that 98% of the people on my server run bots because evony has allowed people such as this man, game name mistake, aka hacker, and a few others like him to utilize every possible cheat, hack and exploit and the rest of us are forced to run bots just to try to stay alive from this massive rule breaking player. Anyway after a few mails back and forth with evony, and submitting ALOT of legit, indisputable evidence I received this mail today:

"Phil · Dec 12 2012, 01:18 PM

Greetings,

There are a few things going on here. First any data you send us from 3rd party sources can be doctored and we cannot take action on it. 2nd as we already stated to you if you use Bots other players can have your login data.

Which brings us to our 3rd point, are you serious? Your using a bot, your alliance is using bots, your already sharing your accout info with your alliance. How many more rules are you going to break.

In case you are not the brightest tool in the shed, we will tell you one more time, contact your local police department if you feel any laws have been broken. We cannot take action on skype, or on conversations recorded using cheat software for our game.

This account is also now on final warning status, if anyone but you accesses the account your account will be closed, if you break any rules your account will be closed.

CSR Thantium"

I am too afraid to respond as I dont want to see my account closed after the time and money I have put into it. But wow. I find it sickening that this company not only ignores crime going on through their server but enables it by allowing this player to continue his unfair rampage in a game that other pay far and would like to enjoy too.

Read full review of Evony and 2 comments
Hide full review
2 comments
Add a comment
M
M
Michelle McKinnon
, US
Mar 18, 2021 6:38 pm EDT

Holy [censored]! Wondering now if that’s how my overcharges have been occurring? Hacking? Bots? Completely out of my league but would make sense. At this point I will be putting forth full effort to start a class action lawsuit for recourse on any and all online gaming platforms. It should be mandatory to have access to live CSRs when there are ANY financial exchanges. Ridiculous.

R
R
Regrett
Burnham, US
Mar 24, 2013 7:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On December 26 (2012), the exact same thing happened to me, though my logins were never shared and i had security features in place (security code, secondary email), someone accessed my account. I was online when this happened and at first just refreshed thinking when my game froze it was because once again Evony's servers had crashed...Upon refreshing i got the "invalid password" bubble..so went through and contacted Evony to reset the password..I logged fine, once the password was set back up..but within seconds was booted off my account again, game froze..and again when i refreshed up popped the "invalid password". I, again, went through and retrieved the password..At the same time using the "contact us" option to inform Evony something was wrong...
Got my account logged, and was promptly booted again..Now at this time my account was intact, 9 cities all my main heroes (the #3 level attack hero on the server as well as a lot of 600-1k attack and 2 instant wall heroes). This time when i retrieved my password i was horrified..whoever had accessed and kept accessing my account had barbed 7 cities-including my war city- and dismissed a lot of heroes...I was booted within less then a minute but i had time then to reset the security code so they could not dismiss or abandon cities/troops...
A total of 6 password changes happened during a 45 minute period, at which time i had contacted Evony 3 times during this time to get them to stop this creature from accessing my account...Seems the perpetrator had hacked my security code and reset my secondary email and was able to counter my password retrievals with his/her own.
To others who do not play Evony it probably doesn't seem such a big deal, but i have spent a lot of money on my account in the past 3 years..my heroes i worked from day one and were a testament of my commitment to my account, the game and my alliance members..there are over 300 fund transactions i have documents for payments to Evony..
I contacted Evony all through the time this was happening and in the following days, weeks and months..I was assured my account would be restored multiple times..Though i did have "Phil" try to bully me and resort to lies in a few contacts he and I had..I think I have worked through all 5 of Evony's Customer Service Reps..or at least their automated generic replies..I submitted all the information the demanded, as well as the email confirmations of all 6 password changes..
Within the first week they did put 1k experience points on one of my existing Heroes...and still maintained they were working on my issue and that i needed to be patient.
I have contacted the Better Business Bureau and they have contacted Evony and received no replies.
It has been 3 months now, i am still contacting them every few days..Still receiving "Please be patient we are working on your issue"...And still not restored. I have asked for reimbursement or restoration at this point..and have told them i will be pursuing legal action in the next week.
The frustrating part of all of this is TWO accounts have been full restored since mine was hacked...One was reset by the host of the account owner, who ran the account more often then not..The owner contacted Evony and even though had not played in a long while and someone else was running his account..His account was restored within 30 days...The second player reset his own account for the THIRD time and within 7 days Evony restored it completely.
To say the least Customer Service is lacking and favoritism is very active in Evony..I am giving them this next few days to restore my account then will pursue legal actions as it was their security features that totally failed to protect my account.

ComplaintsBoard
M
11:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Evony UNfair manipulation

a recent change to how this game works has been made and many items have been taken from accounts who have paid money in most occasions to accrue these assets! the items are queens/kings heros in the game. They are claiming it was a glitch in their system but as this has been existing for many years people took it as part of the game. I feel they are abusing their power and should not be able to do this. As there is no rule to say this was not allowed i do not think they should have the right to take these items back, it is technically theft

Read full review of Evony and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
CBUser92
, US
Feb 14, 2023 9:37 pm EST

Chef's Kiss @ Fishead

A: This is a resolution.

B: Football was assumed inside, to begin with.

C: The Internet is running out of space.

D: Adverts caused you to die already.

F
F
fishead
, GB
Jul 12, 2011 12:00 pm EDT

This is unacceptable, you should stop pplaying online games and instead go play football? Or even better, go outside, Evony is a waste of time and internet space, the adverts are also false advertising and this caused me to die :(
have a nice day.

ComplaintsBoard
L
12:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Evony Violation of EULA

Ordered a package, and per EULA "Refund Policy
Orders are processed and dispensed instantly and automatically when payment is submitted. Users agree that once payment is successfully submitted, no refund will be granted and user will receive the purchased digital item." I did not receive digital item that was offered and purchased. I have called Regan Mercantile at the customer service number presented on PayPal and I keep getting a voicemail, no operator...sounds like a blind voicemailbox. In all the time that I've been playing, I've sent several emails and never gotten anything beyond a canned spam response. Next step is reporting them to PayPal as a potential scam.

Read full review of Evony and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
JimBob Shorts
, US
Mar 18, 2017 7:42 am EDT

I have recently disputed charges with this entity for this very reason. They have subsequently denied me access to my account. So in short they take my money then never deliver what I paid for and when I dispute that they act like a giant 3 year old and deny me access to my account.

ComplaintsBoard
C
9:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Evony FRAUD/MISREPRESENTATION

Whatever you do, do NOT spend one dime with these people. Period. I was playing the game for about two months. Enjoyed the game and decided to put some money into it as it was the only game I was really playing. So I bought one of their packages (which was $30) and got my in-game 'cents'.

30 days later, they charged ANOTHER $30 on my card without my outright permission. So I went and read through my emailed receipts, and did some research and discovered that they auto-charge you every 30 days. I was MAD, but kept playing.

I had 304 Evony 'cents' when the rest of my alliance started to migrate to the beta test for Evony II. So I moved as well. Started a new account for the beta and spent 3.5 weeks beta testing and reporting bugs every time I found a glitch. I reported about 20 different bugs...no big deal. Then, the big final switch took place and my account was reset so they could actually start the servers a new for the brand new game as they were finished.

So I wrote them and requested they transfer my 304 Evony cents to my new account as I didnt want to waste them. In the interim, I went and bought the 200 cents-worth for $5...which didnt really result in 200 cents, but I wanted to make some quicker moves while I waited for them to transfer my credits. Let me restate that again: MY CREDITS. I paid for them.

So here is the note I got from them:

"Dear Customer,

Thanks for your letter. We are sorry to tell you that coins transfer is not avliable between age 1 and age2. We are sorry for this inconvience.

Regards
Evony Billing Dept."

They can't even SPELL! And they are blowing off my request. I have written three more times, but to no avail.

DO NOT PATRONIZE THESE PEOPLE! This is BS! Treating a PAYING customer like this?! Unacceptable!

Read full review of Evony and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
Justin Bailey
Washington Park, US
Jun 05, 2010 9:47 pm EDT

This isn’t a case of fraud or misrepresentation. If you bothered to read the details of what you purchase, you would find out that they do auto charge your credit card every 30 days, and that the game cents that you purchase are not transferable to other accounts or servers. This is just a case of you not bothering to pay attention to anything you are purchasing and having buyers remorse.

J
J
JimBob Shorts
, US
Mar 18, 2017 7:35 am EDT

Actually there is a box you check for that. Evony is a rip off. They have countless times taken peoples money and not delivered packages (virtual in game coins). When these people dispute the charges they suspend their accounts and never give any answers. So explain to me Justin, how you think that is right? Hate to inform you but taking money and not delivering what was paid for is definetly fraud.

ComplaintsBoard
U
6:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Evony - deleted accounts

EVONY.COM is a joke! They are owned by Regan Mercantile LLC out of New York. This company takes and takes and takes money from you by luring you into purchasing gaming packages and then deletes your account with no notice. Isn't it odd that the people who are abusing the game and Terms of Service are not getting deleted, but those of us who play fairly, get...

Read full review of Evony and 45 comments
ComplaintsBoard
T
11:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Evony terminated

Hello. I want to start by telling you a little about myself. I am a 40 year old male from Sask. Canada. I worked in the oilfield most of my life until about 4 years ago when I had hurt my back due to an injury at work. Even so it was a work related injury, I didn't qualify for Worker's Compensation. For the first year off work, I collected sickness benefits through Employment Insurance, then about a year and a half of Social Assistance then to finish off the remainder to date, Canada Pension Disability. I was up until recently a single parent of 3 girls. Have a baby girl with my current girlfriend. To make my days go by a little quicker and to add some entertainment to my days I had joined Evony. That was about 2 months ago. I had invested close to 500 dollars to the game. I thought, what the hell. I don't do anything else, can't do anything else. I may as well spend something on myself and make the game more entertaining and speed things along. I had put anywhere between 10 and 14 hours per day into the game. All my heart and soul. I had met some very good people and to this day are friends with them via Facebook. Well everything was going well until about a week and a half ago while a member in a higher ranking alliance, i was attacking one individual. Every time I had attacked this person, I had received a very stern threat that this person had an uncle who is an administrator for Evony and if I attack him again, he was going to get my account wiped. I had copied and pasted this for my whole alliance to see. This had happened on 3 separate occasions. Many had witnessed these threats to which they were starting to make me nervous. In turn, I sent emails to Evony stating my concern and the threats I was receiving concerning the integrity of my account. I had not received any reply. Well a few days later, a friend of mine and myself, quit the alliance and moved onto a different one. One where most of us were Canadians and Australians. Was a very friendly alliance that wasn't having much action. We wanted to grow and expand quicker without the worry of being attacked so much. A day after we started the new alliance, I had changed my password. Being paranoid about losing my account to someone who may figure out my password. So I made it more complicated. Only 2 days into that alliance, we were getting attacked. My friend and I annihilated the enemy. Within minutes of the conclusion of the attack, my game froze. Upon reloading the game like I've done many times before, I couldn't get back in. My password wouldn't work. I tried everything.
Believing it was a problem with the system, I had gone to bed. Giving up on it until the next day. Well the next day had arrived and I booted up my computerto load up my game. I tried my password and it still didn't work. I checked my email account so check the Evony update mail to make sure I was typing it right and to my surpirse, my password has been changed to "finished". I went to the login on Evony and typed in my password and to my amazement and shock, my game had been restarted. Restarted with my second city gone and the city I had left had absolutely nothing in it. Completely erased.
I was in tears as this was what I've worked so hard towards. Only the day before, I had spent another 70 dollars to boost things up. And now I was also without an alliance. At this
point I had contacted Evony about the situation. I received nothing back. My friends and all alliance members also contacted Evony about the situation. I was ranking 500 out of over 10000 members and here I was with nothing at all. Nothing. You have no idea how depressed this has made me. Why aren't they listening to me? I want my cities back or at the least get my money refunded. Why would I want to quit a game I just invested more money into and I have all the Paypal payment information. Was also the 6th highest ranking individual in my alliance. Its not like I'm trying to screw something out of them. I just want back what was rightfully mine. But 2 days later, after numerous mails from myself, my friends and my alliance members, I have not received any sort of reply. The further along this goes, the more depressed I am. I have just given somebody a fair bit of money, money I really couldn't afford to give, but i did, just to play a game for a limited time? Then they take it away from me without regards. I've never harassed anyone. I've never abused anyone. Never even called anyone a name or ridiculed or made fun of anybody. Yet this one player I had attacked, I believe to be the culprit. I have a whole alliance as proof to this but yet nothing is being done. Favoritism doesn't belong in this game nor any other game. What did I do wrong? Just what did I do to deserve this? I put so much into the game just to have it all taken away. I want it back or my money back. One of the two. If I have to take them to court and sue them, then that be it because I have no other choice. But I don't know anything about that sort of thing.
I haven't bent any truth whatsoever in regards to what happened to me. If I would have given my password away to someone else, I would chalk that up as an experience and continue on with my life. But I never gave anyone anything that would jeopardize my investment into the game. I could understand maybe someone hacking my computer
through a router or different means but my closest neighbor is over a mile away. I live on a farm and I don't have wireless. What can I do? I feel like complete garbage, haven't slept since I found out I had everything taken away. What can I do? I'm on a fixed income and resources aren't at there best. I'm lost. I'm depressed. I don't know where to turn. With sincerity, thank you. Please help!

.

Read full review of Evony and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
G
G
goatslayer
Bucyrus, US
Jul 30, 2010 6:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

this is total bs im haveing the same problem now evony now says that my acc is gone one thng that is for sure evony i know the right people to shut this game and all ur crappy servers down viruses r great thanks alot evony

Y
Y
you wish you knew
Honolulu, US
May 28, 2010 9:41 pm EDT

Hun i'm sorry to tell you this but Evony has had a history of Scamming folks, they stole all of the graphics and used stolen pictures for their advertisements. They only way to get them shut down is to contact the New York district attorney and tell them what has happened. Their company is under Regan Mercantile LLC. 300 Rector Place, Suite 2B
New York, NY 10280 is the address. the only thing you can do is Report them to BBB.org, Report them to IC3 http://www.ic3.gov/default.aspx hope this helps! you can also contact the District Attorney for NY. good luck to you

C
C
citadel sean
Curtis Bay, US
Apr 09, 2010 11:10 pm EDT

The makers of this game have HORRIFIC customer service skills. If I were you, I would email them and cut and paste that review you just posted. Then advise them that you will, if not satisfied, start posting a link to that review every single day in Facebook and begin posting a review of their lack of customer service on every video game review site possible. Tell them how you have all kinds of free time to spend alerting people to their unfair business practices! Good luck.

ComplaintsBoard
E
10:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Evony Lack of control on bullying

Poor control of bullying by alliances in the game. I kept trying to start out and joined an alliance for protection. I enjoyed building up a small town, while working slowly with troops, but after over a month wasn't fully battle-ready yet.

Then came the problem: I got picked on by a rival alliance for plundering time and again, during times I slept. My capital got taken and my smaller town reduced to little more than I had at the beginning.

So I left, feeling my time wasted. That high-level players seek to target low-level ones rather than pick on their own size is sickening, especially when it was all done with 54 attacks in one single night, and about 6 in others from another player.

I couldln't defend myself and all the alliance could do before was send more supplies, but after being so thoroughly destroyed when I'd not even offered any hostility got me fed up.

There should be a category of harassment for players picking on newer ones like this, and a permanent ban.

I'll stick to RPG games where there is such control. Evony, for me, is ruled by bullies with no consideration for the enjoyment of other players. Such people ruin the fun of players everywhere, and have no place in civilized society.

Good-bye, Evony. Shame your service is so poor that you have little control over the actions of your players. I wish you a very short existence.

Read full review of Evony and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
E
E
1040 Evony
Toronto, CA
Nov 16, 2022 9:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

It says this complaint has been resolved to your satisfaction, I would be grateful if you could give us any guidance and advice. We play at server 1040, where possibly one of the most toxic and violent harrassment against women players and others is perpetrated by a korean player, auto denominated "poison", run and guided by an absolutely nasty R5 of a korean focused alliance named ROK. Only a handful of rotten players, but big spenders, that call everyone else in the game (multiple servers) "beggars'.

A
A
Alyena
, US
Oct 16, 2022 3:20 pm EDT

The same has happened with me and I too left the game. There is no action against it and over here it being said that the issue is resolved is a LIE! Nothing is resolved. I worked so hard to build the entire town and I was doing good. I started a small alliance and we helped and cooperated with each other. Most of them were new players but I was fine with it. However, suddenly I started getting harassed by a top ranking player. He kept sending mails non stop and kept harassing, threatening, bullying and attacking and forcing to follow the rules he had laid down. I tried to complain, and find way to restrain the powerful top rankers from attacking and surprisingly there was nothing to stop this behaviour. They destroyed by town three times and attacked all my alliance member just because I refused to follow the rules they have laid down. I was disgusted by this bullying behaviour and deleted the game. I asked my frds to do the same too. This was horrible experience, and most probably the the worst service EVER! I would recommend it to anyone and never ever play it again😡😡

G
G
goatslayer
Bucyrus, US
Jul 30, 2010 5:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

its better u not play evony runs like crap and yet again today its screwed up not only can i not log n it says my whole acc is gone and i need to restart and since i was at 6 mil prestige i thnk ill just call it quits yet another unsatisfied customer thanks evony

B
B
Bruceongames
Coventry, GB
Jan 13, 2010 6:15 am EST

Google have issued a statement that their email system has been hacked by the Chinese, possibly using malware placed on people's computers. Browser games put client software on tens of millions of computers and could easily be used to farm for information such as email addresses. This article looks at the evidence.

http://www.bruceongames.com/2010/01/13/google-hacked-by-chinese/

ComplaintsBoard
D
11:30 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Evony Items Glitch

I purchased an item called a medal box, that is suppose to award you medals when you open it. When I opened the box I never was awarded medals. I tried using the 'Contact Us' feature on the game with no response at all from the game staff. It has been three days now and no attempts have been made to assist me or to tell me anything. These scammers got away with $10 of my dollars and it doesn't look like anything will be done about it. I have filed a complaint with the BBB and I will file complaints on other websites. I want the items I paid for or I want my money back. Simple as that. Beware when buying from Evony.com.

Read full review of Evony and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
Jackhammergma
Pittsburgh, US
Jun 01, 2022 11:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Our server is number 617 and there are delays in the awarding of earned rewards sometimes by 2 days and every boc bog and svs there are glitches causing us to lose a battle without even knowing about it it's an unfair advantage for us to compete like this and customer service says send a screen shot and does nothing someone has put a bug in the system it needs to stop

J
J
JooOnEvony
, GB
Dec 23, 2009 10:56 am EST

You have to open the medal 'box' to get the medals.

go to my items - chest then there will be ur medal box click on it and ull get ur medels

nope this helps

ComplaintsBoard
A
11:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Evony Annoying ads

There ads are getting really annoying and disturbing. The pictures say it all. These ads appear everywhere on the web, including sites that are likely visited by young children. These ads are innapropriate and have absolutly nothing to do with the game. Also, I read up that they stole someones own photo to use in one of there earlier more appropriate ads. Please get these annoying ads off the net.

Read full review of Evony and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
X
X
xomm
, US
Apr 12, 2010 4:26 pm EDT

They're all over Facebook, and basically the whole Internet in general.

I walked in on my 4 YEAR OLD - read that again: 4 YEAR OLD male cousin staring at a set of evony boobs.

That's just absolutely unacceptable.

And guess what site he was on?

A site about some action figures!

D
D
Dezonus
, AU
Dec 09, 2009 9:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Yeah, these adds are ridiculous. Like, they would be acceptable if they were advertising a porn site, but not a Webgame.

Their Motto now:
Over 11 Million Players, Play The new Game everyone is talking about. It's obvious why they are: It makes you feel like a King!

See, they're not actually talking about it coz it makes you feel like I king, they're talking about it coz they think they'll get Porn...

It is definitely an effective way to advertise, as it will catch any Guy's eye, but it is not at all acceptable.

ComplaintsBoard
T
9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Evony Evony Game

Ordered $10.00 worth of game coins and NEVER got them... customer service is crap... all they do is send automated style emails that don't address the issue or fix it. I'm so upset...I've been spending money online for 10 solid years and this is the 1st time ever I've had my money out right stolen.

This company is despicable and dishonest. The game itself is actually a cool game I will admit but just DON'T sink a dime into it because you might not get what you paid for.

Read full review of Evony and 57 comments
Hide full review
57 comments
Add a comment
T
T
Tom Herregodts
, US
Jan 28, 2024 12:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On server 660-561 I had 3 accounts, 2 in KOS and 1 in GKU.

A few days ago Happy I (GKU) and Happy IV (KOS) were deleted by Evony, due to fraud.

This is impossible and I have been working and paying for 2 years, now.

Please, re-install my old setups. The game reset both of them to 0

Thank you

Tom Herregodts, an honest Evony player

D
D
Dreaming54
Jerome, US
Dec 10, 2023 2:52 am EST

I want to access and play my game [protected] K628 X434 Y585

Please help me get access to this.

Reneefaith377@gmail.com

S
S
Saad7786
Faisalabad, PK
Nov 05, 2023 8:04 pm EST

In server 971. Alliance ASL. Fighting because we take her barbarian she bookmark not even there and try to attack after that she insult about my religion and country in wc and delete chat

K
K
Knightluffyy
London, GB
Sep 28, 2023 7:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I’ve just bought a pack and I’ve lost my civ gear I obtained what’s the next steps because it was a big pack I tried to call but no answer

E
E
emma august
, US
Sep 23, 2023 4:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Multiple failed attempts logging into game. Loading bar fills about 95% then stops loading farther. 8 out of 10 attempts are failed. Problem appeared about two months ago, never got resolved. Can't log in for hours even if I close and restart the app multiple times.

View 0 more photos
D
D
Dux
Aurora, US
Jul 15, 2023 5:18 am EDT

SS 53 - Alliance FuzzF - AGE I - our Host purchased $30 worth on July 1st about noon and the other four of us got a bonus package whigh immediately showed as expired. The others who are invovled are players Sol, Little Joe, and Merlinus. Package was purchased by McCord. Please activate these packages. From : Player Dux. UPDATED

B
B
basill
East London, ZA
Jun 10, 2023 11:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi, i started to invest in the game as in buying, i got attacked by a player from aod alliance in server 1401, there are alot of illegal buying and bullying in that server. makes me reluctant to buy more into the game. i lost a sub city, so please if you can atleast warn them, to start playing fair.

P
P
Prasadleo
Chennai, IN
Jun 10, 2023 11:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My friend I have account in server 336&371

My alliance name FIF Forged in Fire

My name LEO sparrow i can't open my account why what happen please help me

K
K
Knightluffyy
London, GB
Jun 03, 2023 8:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was purging just before the SVS and my game crashed and I couldn’t bubble and I was hit and lost all my troops time it happened 22:30 I’d like to know the outcome I will receive

M
M
Miracle Star
Morecambe, GB
May 20, 2023 7:29 pm EDT

I have spent over 700 sterling pounds and this morning my gems have all disappeared and some of the items paid for never received I never took photos as I never expected this and just thought the connection was playing up and items would appear later, I really hope this can resolved quickly as it effects my game thank you

Miracle Star server 824

Evony Customer Reviews Overview

Evony, accessible at http://www.evony.com, is an online game developer known for its browser-based game "Evony: The King's Return." This strategy game allows players to build and manage cities, engage in warfare, and form alliances with others. The game features a mix of city-building and real-time strategy elements, set in various historical time periods. Evony offers in-game purchases, providing players with the option to buy virtual items and currency to enhance their gaming experience. The company's services are focused on delivering an interactive and engaging online gaming environment.

Evony In-depth Review

Website Design and User Experience: The website design of Evony is visually appealing and user-friendly. The layout is intuitive, making it easy to navigate through different sections of the site. The color scheme and graphics used are pleasing to the eye, enhancing the overall user experience.

Game Features and Gameplay: Evony offers a wide range of features and gameplay options that keep players engaged. The game provides a strategic and immersive experience, allowing players to build and expand their own virtual empire. The variety of quests, battles, and alliances adds depth to the gameplay, ensuring there is always something new to explore.

Customer Support and Communication: The customer support provided by Evony is commendable. They offer multiple channels for communication, including a dedicated support ticket system and a community forum where players can seek assistance. The response time is generally prompt, and the support team is knowledgeable and helpful in resolving issues.

In-Game Purchases and Monetization: Evony offers in-game purchases that enhance the gameplay experience but are not necessary to progress. The monetization strategy is fair, allowing players to enjoy the game without feeling pressured to spend real money. The pricing of in-game items is reasonable, and there are often special offers and discounts available.

Community and Social Interaction: The community aspect of Evony is vibrant and active. Players can interact with each other through in-game chat, forums, and social media channels. The game encourages forming alliances and working together, fostering a sense of camaraderie among players. The community events and competitions further enhance the social interaction within the game.

Security and Privacy Measures: Evony takes security and privacy seriously. The game employs robust measures to protect player data and ensure a safe gaming environment. Personal information is handled securely, and the game has strict policies in place to prevent cheating and hacking. Players can enjoy the game with peace of mind, knowing that their privacy is respected.

Performance and Technical Issues: Evony generally performs well, with minimal technical issues. The game runs smoothly, and the servers are stable. However, occasional minor bugs and glitches may occur, but the development team is quick to address and resolve these issues through regular updates and patches.

Updates and New Content: Evony regularly releases updates and introduces new content to keep the game fresh and exciting. These updates often include new features, events, and gameplay enhancements. The development team actively listens to player feedback and incorporates suggestions into future updates, ensuring a dynamic and evolving gaming experience.

Pricing and Subscription Options: Evony offers various pricing and subscription options to cater to different player preferences. While the game is free to play, players can choose to purchase in-game items or subscribe to premium features for added benefits. The pricing is reasonable, and the subscription options provide additional perks and advantages for dedicated players.

Overall Rating and Recommendation: Evony is a highly enjoyable and engaging game that offers a rich gaming experience. With its appealing website design, diverse gameplay features, and active community, it is a game that can keep players entertained for hours. The fair monetization strategy, strong customer support, and commitment to security and privacy make it a trustworthy choice. Overall, Evony is highly recommended for players seeking a strategic and immersive online gaming experience.

How to file a complaint about Evony?

Here is a guide on how to file a complaint against Evony on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in. If not, create a new account on ComplaintsBoard.com.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Evony in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Evony.
- Mention key areas of concern and any relevant transactions.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Evony on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Evony customer service

Phone number

+1 (646) 233-4177

Website

www.evony.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Evony?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Evony Customer Service. Initial Evony complaints should be directed to their team directly. You can find contact details for Evony above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Evony. Discuss the issues you have had with Evony and work with their customer service team to find a resolution.