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Evony
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1.3 239 Reviews 230 Complaints
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Evony complaints 230

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A
2:07 am EST

Evony I lost a battle that had no defense

I went to battle on a pvp and lost when the game said I had a High chance of winning.
I would like to get my men back that I lost. The game is fun until it starts to glitch out it's not the first time I have had a problem with it but this time I had more money in my Army then I did the first couple of times. I looked at the pvp report and it said they had nothing until I refreshed it then it said they had a lot more men and everything than me.

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H
6:19 am EST

Evony The king's return

I play that game long time. My monarc id: [protected]. I start new game in server 946. 13-14-15 january I bought total 500 usd packet from game. That date [protected]) game had very big connection issues and bugs in game. And I lost all my power and other advantages in game. I reached to support and explaıned problem after that game support never reach me again ı try to refund from google play but also google play dont accept refunt even wtihout asking problem. I try to reah company other ways but there is no place there is no phone there is no any responsible. This company steal money from players and dont pay back anything and google support them. I am stitt waiting answer from them but they never turn back to my mails and messages. They are totally thief. I dont know how to and where complain that company legally. I want to open legal case to that company.

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C
9:51 am EST

Evony Evony tkr

I understand there will from time to time be some lag related to my connectivity however during SVS I run a 'spy' account to infiltrate enemy plans, So I can eliminate the connectivity issue as both are on the same connection.

I have even taken photo 5 seconds apart where the Red SVS bubble is up on the one screen and gone on the other, the city is already been zeroed and burnt. This means that I am at a distinct disadvantage and will never be able to be competitive at the game due to server lag. I only get to hit guys who are really slow at ghosting as they have more time than I do to react, at this at this stage they have minutes more.

It also means that I do from time to time get zeroed due to the reaction and my screen not even showing the attack until its done.
This means inevitably as I am over 300m power I need to coin to revive, so I need to spend minimum $100 dollars each time this happens.

I am sure Evony are aware of this but why change it as it makes them money! Im giving this another week but there is not point in playing or anyone for that matter if this is the way the servers work.
I have been playing for over 3 months now and there are constant server interuptions and break downs - all cost players money and make Evony money!

Desired outcome: Fix Server compute - stop skimping on each 'upgrade'

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P
2:42 pm EST

Evony Return Of the King

The game initiated an attack while I was not online and no one has my password. The insert photo function does not work. The talk-to-text feature causes the game to crash. glitches in the program have negatively impacted my gameplay (including the loss of resources and the killing of my troops and did not allow me to resurrect them. I spent money on a "doubled package" but no such double was given. I reported these glitches but my emails have been ignored.

Desired outcome: Bar the sale of this game from Apple Ap store

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E
12:12 am EDT

Evony Did not receive all items owed from packaged purchased.

Did not receive super value return on purchased package.

do not download this game. Glitchy and terrible costumer service from passed experiences.

Save yourself the trouble.

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F
10:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Evony Evony game needs improve customer satisfied

Dear evony team,

In my Facebook account subordinates city 5/4 showing, blue sub city not add my account so resolve immediately, it's reflection in my interest down in evony game,
additional subordinates city not available it means extra sub city not added please help me,

And also city development purposes resource not given for system, so provide if possible

My mail id mhdabbas.[protected]@ gmail. Com

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P
8:09 am EST

Evony Technical issues

Good Afternoon I have been playing Evony The Kings Return since just before Christmas last year. I have spent over £400 on this game and saved up over a million gems 1, 100, 000. There have been some technical issues resulting in my losing all but just over 3, 000. Please can you resolve this matter and reimburse me the gems? Thank you Kind Regards Pearl Berry

Desired outcome: Reimbursement of gems

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J
6:13 am EST

Evony Game

Honestly never been so annoyed with a game. Been playing it everyday for months and it's so hard to grow with everyone high level attacking you. There should be rules or requirements on who you attack. Also your truces are rubbish. I put a 24 hour one on lastnight an some how I was attacked when I was asleep when my truce was meant to be on? What is going on? Can you fix this or should me an my alliance change games.

Desired outcome: Compensation on the game. Resources troops gems. Survival package please haha

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S
S
Striker77
Sandyville, US
Jan 03, 2022 10:22 am EST

I agree with the post above. I have Been playing it everyday for months and it's so hard to grow with everyone high level attacking you. There should be rules or requirements on who you attack. Also your truces are rubbish. I put a 24 hour one on lastnight an some how I was attacked when I was asleep when my truce was meant to be on? What is going on? Can you fix this or should me an my alliance change games

ComplaintsBoard
L
9:47 am EST

Evony Connection issues Evony

I cannot connect to Evony.
My bubble will drop and I cannot login to renew it. I will lost everything that took me months to accumulate. Can you please renew my bubble?!? I tried logging in through wi-fi, Cellular but nothing works.

Name name is Ivo Leonardo Rocha Medeiros de Souza and I am from Brazil. Cannot get my ID as I cannot log in to the App to get it.

Please renew my bubble so I can get there abs do it myself after the connection issues are resolved.

Thanks,

Desired outcome: Bubble renewed so I don’t lose all rss and troops accumulated for months.

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F
9:38 am EST

Evony Game will not load

Hello I am new to the Evony world and enjoy playing the game but This is starting to get out of control. The game has not been loading for me and due to not loading I was not able to put truce agreement on and have lost over 4.5 million in power. This is unacceptable and really makes me want to quit game. Need some type of resolution for troops lost and resources lost. This has been to consistent and not getting resolved.

Desired outcome: Troops and resources must be returned

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L
4:12 pm EDT

Evony Update timing

Due to today's update during a KE Event(?!?), I was unable to connect in time and therefore was completely wiped out after being bubbled for the last 3 KE events so I could build up. Loss of 3.2Million power 😡
Almost ready to uninstall this game, which would be good for my bank account, to be honest.
I would like some troops or a crap load of diamonds to retrain all lost troops, traps, etc that I just lost

Desired outcome: Replacement of cost of loss

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Z
1:06 pm EDT

Evony Evony The King's Return application

First off, the contact number provided here [protected], is incorrect, and only gets a busy signal when calling it.
Secondly, I use a program called Bluestacks to play Evony on my laptop, but it seems to sporadically demand that I install the latest version of the game to proceed, which leads to me having to uninstall Bluestacks, then reinstall it, followed by reinstalling the game, and this is frustrating.
Thirdly, after completing the above process, and then trying to open the game application, I am getting the attached error bubble that pops up, saying I need to check my network connection, which was never a problem until the reinstall.
I know for a fact that my WiFi is connected to the internet, or else how would I have filed the complaint, so I am completely lost on this error.
Regardless, the game seems to have an almost endless series of connection problems, and they are somewhat tedious to get in touch with for assistance, so I am writing this complaint / review to attempt to dissuade anybody out there from trying this virus of a game, from this virus of a company!

Desired outcome: Contact by the company, correction of game connection issues

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R
12:42 pm EDT

Evony New 4.0 update will NOT upload . My internet connection is working properly .

I am in danger of losing my Sub Cities when my Bubble expires in less than one hour from now . I left plenty of time for your update which took 3 hrs
and still left me 6 hrs to spare . Of course you can understand my panic . I have spent $6000.00 on this game and the last thing I need is a faulty update issue caused by YOU ! Please tell me I'm not going to have to worry about losing anything.
Thank You ...Hopefully !
Richard Harmon

Desired outcome: I expect to have you replace whatever I lose

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W
8:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Evony Customers service support

Troops recovery should be automatically restored after Batlefield. Not in my case. Player name wyalkyNew. Privided all screenshots, asked the issue to be fixed. 3 answers i have. That the trooos has been restored. But no. They are yet in hospital. I asked repetitive to help and fix the error. But in 2 days looks like i am ignored. I am desperate. It will be easy to see my account and to check all my actions from last days. I am basically stuck. Is not normal for me to stay waiting and not to enjoy all benefits of the game offer in events. One answers was that there it is a bug. And that it. Nothing more. I send it tickets, mails. All i got is an automated answer saying that to appologies and will be highly appreciated. In 24 hours. Is almost 48 and not fixed the issue. Please do what is necessary to enjoy gaming. I eorked hard and list everything lukr in seconds. Is not normal for elme to heal triios spending resources and speeds. That suppose to be done automatically after event ended. It is very frustrating to see that you are helpless. I did healed some trooos for limited participation in events. On top my development was stoped by this matter. I am afraid to ooen any chests or to do more stuff because of this error. Help me please. Your department can fix this so easy. Perhaps they tried. But also have to reconsider their work. Maybe it's some more there as result the trooos still in hospital. Thank you. Valentin Simionescu
[protected]@gmail.com

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M
9:23 am EDT

Evony Cheating server 664, and evony does nothing about it.

Server 664 has players with auto bot farms. Many of us have complained on fb, and through the cust support tab (which does not work) Evony must be ok with this since they do nothing to stop it. Which is against the rules of evony. I soend a lot of money on this game, and i want every penny ive spent refunded. Im beyond pissed that they let this continue.. so much so, that im about ready to contact an attorney over it..

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U
4:28 pm EDT

Evony Customer service

Customer service is terrible in this game I can't figure out y u can't have a live chat with them instead u wait hours or days to get one question answered which doesn't resolve ur problem in the first place I have tried for days to get my account back that I accidentally unlinked with no success the bubble has now dropped and its zeroed and I just sit here and wait more hours to see what they say next thanks for nothing evony

Desired outcome: To get my account back

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T
7:29 pm EDT

Evony harassment

My alliance and many others in S100 have reported harassment and racial comments being made. Woman are now being harassed on a daily bases, the play gets muted for a week then returns to doing the same behavior over and over again. At this point he needs to be banned from his account and lose all access. I'm only going to attach 2 photos, however I have sent at least 50 to customer service and nothing happens. Other players have done the same. There are 2 players in the server that constantly harass and make racial comments especially towards women and this is not okay. I'm tired of reporting the issue and getting no where so now i will report on every site i can to get the problem out there. Customer service has tried muting and it only last week then we go back to the daily BS. ARAGORN ID# [protected]

Desired outcome: Banned from their account for good

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M
11:13 pm EDT

Evony World chat

Several members have been bullying and using hate speech as well as threats of sexual violence in World Chat.

The entirety of the last two- three days has been outrageous.
Please review the chat and remove the offenders. This is not a very fun environment for the LGBTQ community as well as victims of sexual violence.

A screenshot of a very small portion of it is attached.

Desired outcome: Suspension or expulsion of offenders

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U
3:21 pm EDT

Evony Hacked account, unresolved

Logged into my account to find all buildings demolished army dismissed and generals sent away. I have zero clue what has happened. I've spent time and money on this game. Opened a ticket with devs and have heard nothing to even respond. In the past I've had lost rewards lost packages and pushed past it. The support team asks for screen shots and never respond or get involved past that. This was the final nail for me. The game is entirely unplayable at this point

Desired outcome: Refund for purchases

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Z
9:35 pm EDT

Evony Game application

I have been playing this game now for lmost a year, and have spent a vast amount of money on packages to attempt to advance, but I recently had a problem that I am seeking help with...
On September 21, 2021 I was attacked because my Truce Agreement bubble had dropped, even though it had plenty of time left on it, which appears to have [possibly been some kind of glitch / bug, and I lost almost everything, including one item that cannot be replaced easily.
Besides losing hundreds of millions in resources to heal almost a million troops, a literal MOUNTAIN of Horns to recall deserters, and a load of Source of Life to resurrect lost troops, they also hit my Legendary Subordinate City (attached), and took it.
The resources, and the troops, as well as the almost nine months of Speed ups to heal them, I can absorb, and recover from, but the Legendary Europe Sub City, was VERY RARE, and cannot realistically be replaced. As such, I am seeking a solution to this dilemma, and hoping I can get some restorative assistance!

Desired outcome: Return of lost Legendary Europen Subordinate City

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About Evony

Screenshot Evony
Evony is an online strategy game that allows players to build and manage their own cities, raise armies, and engage with others in warfare or alliances. It offers a blend of city-building and tactical gameplay, accessible through web browsers and mobile devices. Users can experience historical themes and interact in a multiplayer environment.

Evony Customer Reviews Overview

Evony, accessible at http://www.evony.com, is an online game developer known for its browser-based game "Evony: The King's Return." This strategy game allows players to build and manage cities, engage in warfare, and form alliances with others. The game features a mix of city-building and real-time strategy elements, set in various historical time periods. Evony offers in-game purchases, providing players with the option to buy virtual items and currency to enhance their gaming experience. The company's services are focused on delivering an interactive and engaging online gaming environment.
How to file a complaint about Evony?

Here is a guide on how to file a complaint against Evony on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in. If not, create a new account on ComplaintsBoard.com.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Evony in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Evony.
- Mention key areas of concern and any relevant transactions.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Evony on ComplaintsBoard.com.

Overview of Evony complaint handling

Evony reviews first appeared on Complaints Board on Oct 16, 2009. The latest review Evony Advertising take over phone was posted on Mar 29, 2024. The latest complaint Kings return was resolved on Jun 20, 2022. Evony has an average consumer rating of 1 stars from 239 reviews. Evony has resolved 9 complaints.
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  1. Evony contacts

  2. Evony phone numbers
    +1 (646) 233-4177
    +1 (646) 233-4177
    Click up if you have successfully reached Evony by calling +1 (646) 233-4177 phone number 3 3 users reported that they have successfully reached Evony by calling +1 (646) 233-4177 phone number Click up if you have UNsuccessfully reached Evony by calling +1 (646) 233-4177 phone number 3 3 users reported that they have UNsuccessfully reached Evony by calling +1 (646) 233-4177 phone number
  3. Evony emails
  4. Evony address
    5201 Great American Parkway, Suite 320, Santa Clara, California, 95054, United States
  5. Evony social media
Evony Category
Evony is related to the Gaming category.

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