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EverythingButTheHouse / EBTH
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EverythingButTheHouse / EBTH
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1.0 18 Reviews

EverythingButTheHouse / EBTH Complaints Summary

0 Resolved
18 Unresolved
Our verdict: Engaging with EverythingButTheHouse / EBTH at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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EverythingButTheHouse / EBTH reviews & complaints 18

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7:06 pm EDT
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EverythingButTheHouse / EBTH Unprofessional customer service

I lodged a complaint about their app, a serious concern that was causing myself and others injury. Rather than addressing it with customers openly, they told me I was banned for commenting. I’ve asked for the information to their legal team repeatedly (the method for dispute resolution in their terms of service), to no avail. By blocking my access, they’re limiting my information about purchases, preventing me from continuing with a legitimate dispute, and stopped me from competing on items I’m currently bidding on. All things that violate my consumer protections, both by state law and federal standards. The stated reason was they did not like my comment and wanted to stop me from commenting further. That’s it. That’s the entire reason. In addition, they’re withholding items I’ve already purchased and paid for shipping, telling me to come and get them if I want them. I’m in Texas, they’re in Ohio. Again, shipping was paid for previously.

Desired outcome: Apology. Reinstate my account. The dismissal of the employee would be appropriate, but a rebuking seems necessary at least.

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12:51 pm EST
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EverythingButTheHouse / EBTH Bidding and shipping

EBTH has a bidding quota and if it is not made the use a fake bidder number to raise the bids.

EBTH ships each item won separately instead of shipping in a bundle. This causes very high shipping costs and the delivery time on the shipping is usually late.

Theses matters should be investigated and somehow all the customers should get a refund for extra shipping cost

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4:10 pm EDT

EverythingButTheHouse / EBTH shipping

This company divides items into very small, inexpensive lots. They then require you to get a "shipping quote" right before bidding. If you win, you learn it is not a quote but a required charge. Even worse, they refuse to combine even the smallest items. So a few small coins cost over $60 to ship because they were purchased (same auction, sequential lots) as seperate lots. So $80 for the coins, $15 x 4 or $60 for the shipping.

This is absolutely by design to get more profit per item. It is dishonest, fraudulent and they leave no way to dispute. We all see what they are doing. No more for me, I've learned my lesson after @$10k in purchases pver the last year.

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Is EverythingButTheHouse / EBTH legit?

Our verdict: Complaints Board's thorough examination reveals EverythingButTheHouse / EBTH as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, EverythingButTheHouse / EBTH stands out for its commitment to quality and security. Clients considering EverythingButTheHouse / EBTH should delve into its customer service record to gauge compatibility with their expectations.

EverythingButTheHouse / EBTH earns 91% level of Trustworthiness

Perfect Trust Endorsement: EverythingButTheHouse / EBTH achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for EverythingButTheHouse / EBTH. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ebth.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ebth.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up EverythingButTheHouse / EBTH and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While EverythingButTheHouse / EBTH has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 18 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • EverythingButTheHouse / EBTH protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to EverythingButTheHouse / EBTH. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:46 pm EDT
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EverythingButTheHouse / EBTH misrepresented condition of items

This is a copy of the email I sent to EBTH:

On Tue, 29 May at 1:15 PM, April Collins wrote:

Invoice B-4957891, Item #18ATL050-069, 4/30/18

I purchased a large piece grouping of Shelley Harebell China (invoice and item numbers listed above). After finally receiving both shipments and unpacking them, I am very concerned at the condition of the dinner plates and luncheon plates. These items were listed to be in "good" condition with minor wear to some of the bowls (I have attached the description given). I have attached pictures of several of the plates. Sadly, they are all in this condition. There are deep cuts, marks, and scratches to the surface of the plates and marks to the underside of the plates as well.

I have made several other purchases from EBTH and have been completely thrilled with the condition of the items and the attention that EBTH customer service provides. Sadly, this purchase has not been the same experience.

I ask that you please accept a return of these items and that my credit card be refunded the amount of the purchase and shipping. If you need any further pictures, documentation etc, I may be reached via phone at [protected] or via email at [protected]@gmail.com.

I really do enjoy shopping on your site and would like to continue!

Thank you very much for your assistance and resolution with this situation.

Best Regards,

April Collins

I spent $800 on some china that they listed as "good" condition with MINOR wear for its age. I received one box. I contacted them to inquire about the missing items... they said they could not locate the other box and offered a partial refund. Then, they FOUND and shipped the missing box.
When I opened and unwrapped the items, I was appalled. The vintage china that was supposed to be in "good" condition has deep cuts, scratches and marks to the front and back of the pieces. I had purchased these for my daughter for Mother's Day! There was no way I can give these to her as a gift.

The pictures that they included on the website were obviously of the 4 plates that were in the best condition. I sent a nice email with pictures to their customer service department asking to return the items for a refund. They replied that items are sold "as is where is" and that their representation of the items were accurate.

I spoke with one of their employees in Dallas that said they have SO MUCH BUSINESS that they can't keep up with it all. If they lose customers, there is another one around the corner...

If they would have just been a little, tiny bit understanding or sympathetic it would have made a huge difference. I copied their response below and have attached pictures of the items.

Thank you very much!

April Collins

Everything But The House via freshdesk.com
4:28 PM (1 hour ago)
to me
Hi April,

Thank you for reaching out to us. All items sold on the EBTH website are sold as-is, where-is. After reviewing the photos that you submitted and the photos on the EBTH item page we believe that your item was received as described. I apologize if you are not satisfied with your purchase. In this specific situation I cannot allow for a return for a refund or discount. We feel that the condition is accurately portraying that the items were in second hand condition and that they all had wear and minor marks and scratches.

CONDITION
Good
- minor surface wear, few marks, some stains to small bowls; wear consistent with age and use.
Please do not hesitate to reach out if you have any other questions or concerns that I can address.

Best,

Ticket: https://support.ebth.com/helpdesk/tickets/589931

Nicole
Customer Service Specialist

EVERYTHING BUT THE HOUSE®
p: 1.888.862.8750 | e: [protected]@ebth.com
w: www.EBTH.com | View Current Sales

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2:20 pm EDT
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EverythingButTheHouse / EBTH listing was misrepresented/unwilling to resolve issue

In March I aggressively bid on a solitaire diamond ring and won it. I took the ring to my local jeweler and had it reset into a new and more elaborate mounting. I also had it appraised. To my surprise and dismay, the color grade of the stone was J-K; the original EBTH listing said it was color grade F-G. I would never have bid on it had it been listed as a J-K color grade. I contacted EBTH by email early in May and have 57 pages of messages back and forth but still no resolution. Early on, EBTH requested a copy of my appraisal, which I sent to them. They told me I would have to send them the ring to have it re-evaluated by their gemologist. I suggested that, to be fair, it needed to be re-evaluated by an independent third-party gemologist (i.e., not affiliated with EBTH). They said they could not do that. I even told them I would be willing to split the cost of a third-party evaluation of their choosing. EBTH also said that they could only do the re-evaluation if I sent them the original mounting, which I no longer have.in addition, they said they would send me a prepaid UPS shipping label but could only insure it for about 1/8 it's appraised value, based on their agreement with UPS. I told them that I have a major investment in this ring and I'm not going to take the risk, and that they needed to figure out a way to insure it for the full appraised value if they wanted me to send them the ring. Basically, we are at a standstill because they said they cannot do anything if I "refuse" to send them the ring. However, they said they cannot do an evaluation without the original mounting. I was also told by an individual from EBTH who I spoke with on the phone today that, without the original mounting, they could not re-evaluate the stone. She used the example of trying to return a pair of pants to the store after they were altered. They are not taking any responsibility and are unwilling to have the ring re-evaluated by a third party.

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4:18 pm EDT

EverythingButTheHouse / EBTH they don't really "authenticate" anything

I have significant complaints regarding my purchase of these Waterford wine glasses.

They are such clear and poorly executed fakes. I am horrified that they slipped by your people and my trust in your company is significantly diminished.

Date 02/26/2018
Invoice # B-4614964
Sale Mid Century Modern, Collectibles, Decor & More (18CIN082)

The advantage of buying from EBT is that each estate is reviewed by your company. Reproductions and fakes are noted. In this case, a really poorly executed fake slipped by.

These "Waterford Clarendon" wine hocks are full of errors. I would like a full refund including shipping. And I insist you pay for the return shipping.

If you compare the Waterford Clarendon from Replacement's website to the glasses you sent me you will see that they are not alike. Please note that in the real glass, the ends of each blue detail do not touch each other.

Here is a link to the page. https://www.replacements.com/p/waterford-clarendon-cobalt-wine-hock/watclacb/18375811

I have sent you photos of the glasses you sold me.

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2:31 am EST

EverythingButTheHouse / EBTH Do not buy from EBTH

Their items are overpriced. For no reason, because they often arrived being damaged or broken. Shipping costs are ridiculously high as well, and the smaller your item is the more expensive its shipping cost will be.
Yes, everything against the customers and it makes me feel bad. No one wants to be taken advantage of. I don't want to make thieк management richer, they have to improve their own service at first. And then we will see.
I highly recommend staying away.

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3:50 am EST

EverythingButTheHouse / EBTH rude and unethical behavior

What did I expect from this company? Well, at least to be treated well.
The way they talked to me was way unprofessional and I am thinking about reporting about them.
They sent me a wrong order and blamed it on me for being inattentive. I wouldn't be so sure if I were them because things like this can be easily checked. All I have to do is to check my order information and everything will be clear. I don't understand why one of your representatives was incredibly rude to me. I personally did nothing to him, never offended him. I didn't deserve to be treated this way.
This person should be fired as soon as possible.
Unfortunately, I didn't remember his name, because I was too frustrated.

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6:15 am EDT

EverythingButTheHouse / EBTH non-delivery

Disappointed with how they treat loyal customers. I have spent a lot of money on them, but once a problem occurred they preferred to leave me alone.
I used to order often, no more than one or two items at once. Never complained.
2 months ago I needed to make a big order. They promised to ship it within 2 weeks and give me a tracking number.
Two weeks later there was nothing and I phoned them. Numerous times. Heard the same story of how they can't understand what happened and that they will soon call me back.
No one did.
Tell me, what am I to do? it's not a joke...

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Quirkyworks63
, US
Oct 17, 2017 3:10 pm EDT

Do not purchase from EBTH. I have had problems with delivery with this company three times. Twice, a local delivery took over a month. I was never contacted about delivery and had to contact them repeatedly to get them to deliver my item. Now they have sent me the wrong item. I contacted them that day. It took them two days to get back to me. Ten days later, and the issue is still not resolved. They asked if I would return the incorrect item and I said of course (it's a piece of junk.) I have been asking for a return label since day one. I still have not received one. And I have not received a refund on my more expensive purchase. They seem to think I am going to pay the return shipping. And now, customer service is saying that I have to return the incorrect item before they can issue me a refund. These are two totally separate issues. I should have received a refund on Day 1. They are inept, unresponsive, and unprofessional. Their online chat is down half the time and their is no way to call them to get an issue resolved.

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9:16 pm EDT

EverythingButTheHouse / EBTH 18k gold pendant

I bid on a pendant that was described as being 1.0" wide, 1.0"high. When I checked on the item the next day, the dementions had changed to .05" to.25" luckily I had printed out the first description before it changed ! I contacted them 4 times & sent them the original description .I was told they could not have possibly make a mistake like that (even though I had proof) and I should be more careful of what I bid on. I won the item and am screwed . Dishonest, rude, people. Do not use them for anything unless you want to lose .

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1:58 pm EDT
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EverythingButTheHouse / EBTH auction service

I used EBTH to liquidate the contents of my mother's house after she passed away, obviously a time of extreme emotional distress. Now, in retrospect, it was a terrible decision that I must live with the rest of my life. It was an absolute nightmare from start to finish. At the beginning of the process the EBTH salesman assured me that EBTH would get the highest prices for everything in the house. Then, when it was time to write the contract, I was told to expect next to nothing for the contents of my mother's house. "This stuff just isn't selling right now..." (Just one example: the dining room table was an early 19th century, solid cherry, Federal style that had been previously appraised at 10-18K!) Based on their low-ball figures they unilaterally choose 48% to be the commision based on their own low-ball estimates. (You are stuck paying their exorbitant commission no matter how much the sale brings -- NO SLIDING SCALE.) Due to that extreme commission, I decided not to include several items because I didn't want to give everything away at bargain basement prices and then be forced to cut it in half with EBTH. At that point I received an unpleasant phone call from the "salesperson" who tried to pressure me into including those particular items. I was already sick about the decision to use EBTH in the first place so this didn't sit well with me at all!

Pickup day was a whole new level of hell to go through. It was like a carnival. The two employees charged with an orderly pickup process were completely useless. It was like a free-for-all. Besides the scratched floors and gouged walls that occurred that day, the two guys who removed the refrigerator simply CUT the water line, thus flooding the entire kitchen to the point that water flowed all the way through to the basement, and necessitated a plumbing repair.

On top of that, the people who removed the washer and dryer from the second floor removed the condensation line from the central A/C unit situated in the same room. When I came in a couple of days later water was flowing through the light fixtures and the ceiling fans located in the kitchen on the first floor. They had also flooded the second floor, which did damage on two floors, including the floors on the second floor and the ceiling and fixtures on the first floor!

Finally, when I received the paltry sum of $4, 888.00 for all of my mother's lifetime collection of art, furniture, lamps, oriental rugs, etc.. (btw, my mother had been an interior decorator!) the check was made out incorrectly. Wrong name, wrong address - I couldn't even deposit it into any account. As I write this, I am waiting on/hoping for a replacement check.

Using EBTH was the WORST decision I could have made. I hope that, by writing this review, you will not make the same mistake. Stay away from this company. If I could leave a negative number of stars I would. It was like allowing vultures to pick the final meat from my mother's bones. I will regret it for the rest of my life!

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9:07 pm EDT
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EverythingButTheHouse / EBTH ebth

I hired them to sell my household goods. They were too stupid to grade or describe my items. They are giving my things away on their web site. What will happen is that they will make money by screwing people on shipping costs and screw me by cheating on the descriptions.

For the love of God, never hire these 'people' to do anything. They will soon be out of business due to the way they cheat people. There is no way that you will be happy with this company!

Avoid this company at all costs!

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3:41 am EDT

EverythingButTheHouse / EBTH will not buy from them again!

I will never buy from them again, EverythingButTheHouse is the worst company I have ever deal with. All my items arrived broken or damaged, because everything was poorly packed and delivery guys didn't care about safe delivery.
I contacted their support and asked for an exchange and they refused to help. Not only I was disappointed with delivery of my order, but also with their terrible customer care service. They were very unfriendly and treated me in a bad way.
Everything about this store is terrible, I don't recommend them, worst ever!

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11:15 am EDT

EverythingButTheHouse / EBTH damaged, broken items not disclosed

EBTH used to be very accurate in checking and describing items. The last 4 items purchased, were significantly and obviously broken in several spots but marked "Condition: Good" precluding any type of gifting or resale. Customer service is not at all helpful, and really not very nice at all! Just lost total trust in this company! I will be closing my account.

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2:19 am EDT

EverythingButTheHouse / EBTH wrong item

I received wrong item and immediately contacted EverythingButTheHouse. They promised to take care of that and asked me not to worry. I even sent them pictures to prove that I was telling the truth.
They said that first I have to ship the incorrect item back and promised to give me a return address. Several days later I asked them about the address and they said that they remember and will contact me back later. Nothing again!
I tried to get their address so many times but every time received one and the same reply "later".
I want to get my item! That is not my fault that these guys completely messed up my order. Horrible!

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Quirkyworks63
, US
Oct 17, 2017 3:12 pm EDT

I am having the exact same experience. These guys are horrible

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3:14 am EST

EverythingButTheHouse / EBTH please beware, this site is just not worth it!

Their customer service rep was very rude to me and he was impolite and did not show any respect towards me! I contacted EverythingButTheHouse and asked for a replacement because my order arrived damaged and not only my request was rejected but I also received a portion of negative attitude. I am appalled with EverythingButTheHouse, they are far the worst! I have never deal with such a terrible company ever before. It seems like they don't care about their customers and moreover they don't care if they lose customers! I will not buy from them again, and I regret I wasted my money here. Please beware, this site is just not worth it!

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1:26 am EST

EverythingButTheHouse / EBTH better stay away!

I made a bid for a ring and I actually won it! I was super excited about the ring and I was planning to give it to my wife as a present. After I won I was contacted by someone from EverythingButTheHouse and they said that it will take approximately two weeks to deliver my order. After two weeks of waiting I contacted them about my item and they said that there was nothing to worry about. They assured me my item was shipped and was supposed to arrive any time soon. Well, it is now over a month and I'm still waiting! Their customer service is absolutely unprofessional and careless! Better stay away!

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4:32 am EDT

EverythingButTheHouse / EBTH avoid at all costs!

I have a bad experience with EverythingButTheHouse and would not recommend this company to anyone. I made an order here and paid for it, but they never delivered it.
When I contacted customer service they claimed they shipped my order, but I do not believe them. When I asked for a tracking number they said they were not able to provide it. So it is obvious they lied from the very beginning.
When I asked for a refund they said they'll contact me back later and never did that! Avoid at all costs!

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Cassie Vee
, US
Dec 17, 2017 8:43 pm EST
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I picked out a beautiful landscape oil painting and "won" it with a bid that was much lower than its actual value. But I never received a message of sales confirmation, so I called EBTH they told me I had not "won" it, but after my last bid, somebody else submitted a higher offer. I suspect that the painting was going for so little that its owner bought it or took it back, or else some insider wanted it. like "Insider Trading" in Wall Street! I have bought and sold antiques for years and all auction houses full of tricks! They are all CAVEAT EMPTOR! Keep a tight grip on your money and your merchandise and be prepared to go to Court and fight!

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Sharon Hoskins
, US
Jul 15, 2017 5:28 pm EDT

I took items to the local sale. At the time I was told it would be about three weeks for them to be in a sale. It is now over two months and only one item has been listed. This was when I discovered that my items were sent to Ohio instead of selling locally. This costs both the buyers and sellers because of the high shipping costs. If I had known this I would have never used them and will never buy or sell with them again.

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Maya L
, US
Jun 21, 2017 1:17 pm EDT

EBTH is a horrible website/company! I agree, as a buyer, to avoid at all costs. Fool me once shame on you, fool me twice shame on me!

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Contact EverythingButTheHouse / EBTH customer service

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+1 (888) 862-8750

Website

www.ebth.com

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