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1.4 35 Reviews

EventTicketsCenter Complaints Summary

0 Resolved
25 Unresolved
Our verdict: Engaging with EventTicketsCenter at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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EventTicketsCenter reviews & complaints 35

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Verified customer This complaint was posted by a verified customer. Learn more

EventTicketsCenter Disappointing Experience with EventTicketsCenter: Poor Policies and Unprofessional Customer Service

I recently had an experience with EventTicketsCenter that left me feeling disappointed and frustrated. I had purchased tickets to attend a GI show, spending over $300 in the process. Unfortunately, the show was canceled, and I immediately reached out to the company to inquire about a refund.

To my surprise, I was informed that I would not be receiving a refund for the postponed show. The representative I spoke with explained that the company does not control when shows are postponed, and therefore cannot offer refunds in these situations. I was shocked and upset, as I had no idea that this was their policy.

I understand that the company cannot control when shows are postponed, but I was disappointed that they were not willing to work with me to find a solution. I explained that I was unsure if I would be able to attend the rescheduled show due to my work schedule, and that I had already rearranged my schedule to attend the original show. However, the representative was not willing to budge on their policy.

While I understand that the company has policies in place for a reason, I was frustrated that they were not willing to make an exception in my case. I felt like I had been ripped off, as I had spent a significant amount of money on tickets that I may not even be able to use.

Overall, I would caution others against using EventTicketsCenter for their ticketing needs. While they may have a wide selection of events and shows available, their policies regarding postponed shows are not customer-friendly. I was disappointed with the way my situation was handled, and would not recommend this company to others.

Additionally, I was taken aback by the unprofessionalism of the representative I spoke with. She accused me of being unprofessional, despite the fact that I was simply expressing my frustration with the situation. I believe that it is the responsibility of the company to handle these types of situations in a professional and courteous manner, and I was disappointed that this was not the case.

In conclusion, I would advise others to be cautious when using EventTicketsCenter for their ticketing needs. While they may have a wide selection of events available, their policies regarding postponed shows and unprofessional customer service leave much to be desired.

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J
7:38 am EST

EventTicketsCenter Re-directed to this third party vendor and charged 4-times the original amount.

We looked for tickets for the Atwood Concert Hall in Anchorage, AK and somehow got redirected to this site on 17 December 2022 for an event on 15 February 2023. Feel they hijacked the site or search engine. They come off as the event center but are a THIRD-PARTY vendor that charges four times the cost of any tickets and terrible seats.

Their response was "we could re-sell the tickets" on ebay. Not sure how we got directed to their site, but it is a TOTAL SCAM.

NEVER intended to use their site. Convinced we were redirected to their site illegally. Called the company after the sale (17 Dec '22). Then disputed the sale w/ my credit card (17 Dec '22) 75+ days prior to the show. They take 90-days to work through a dispute.

Desired outcome: Return our $408. Directed to their site illegally and charged four times the ticket cost. SCAM!

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E
11:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

EventTicketsCenter Diana Krall concert Oct 16 in Greensboro NC

On May 15th I searched for tickets for the Dianna Krall concert in Greensboro Nc scheduled for Oct 16, 2022.

I bought two tickets. Order #[protected]. As far as I can remember the seats I was purchasing were not specified. Only that they were in the Grand tier section on row R. the ticket cost was $240 each.

On May 27th I get a notice saying my tickets were being transferred to Ticketmaster and the fee for both tickets, taxes etc ballooned to $692.

At the time and not having attended any concerts in years, that wow.. sure is pricey but given this was a special occasion for my wife and I it seemed like a cost I would have to bear.

So last Sunday, we find our that the SAME TICKETS could have been bought for $75 each! Huge freaking difference!

Why is your company charging such exorbitant prices? Knowing that I way overpaid and we sat so far back really made for a disappointing evening

Desired outcome: I should be compensated for the difference in ticket prices at a minimum. Should be completely refunded in reality as we were too far back to enjoy the concert

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S
10:04 am EDT

EventTicketsCenter Tickets purchased for Outlaw Music Festival

I purchased two tickets on for the Outlaw Music Festival on 05/29/2021. There were no restrictions on attending the Event. On 08/18/2021 I received an Email from the venue stating that proof of COVID-19 vaccination was required or proof that a negative COVID-19 test (No earlier than 72 hours from the event) would be required for entry into the concert. I asked Ticketmaster for a refund. They sent an Email to me stating the refund is on its way and would be applied to the say method of payment that I had used to make the payment. Since I purchased the tickets through EventTicketsCenter; I assume they will receive the refund for the ticket purchase. I have sent 3 emails to EventTicketsCenter and they have not replied. Please refund my money due to breach of contract. These stipulations were not in place when I made my purchase and are now denying me use of the tickets through no fault of my own.

Desired outcome: Refund my purchase price of $390.33

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P
3:25 am EST

EventTicketsCenter used tickets

I regret I hadn' read the reviews first. It would have prevented me from everything.
They sold me used tickets!
What I mean is when I went to the concert and gave the tickets to a person who was checking them, he said that my tickets were already used by someone who came a little earlier than me.
I thought that tickets were supposed to be unique.
So I missed the concert and it sucks!
Now I see that I wasn't the only one with the same issue.

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L
3:09 am EDT

EventTicketsCenter ripoff

Be careful with them, they are dishonest. Unfortunately, they don't deserve any bit of trust.
I purchased 3 tickets for our family and it turned out that our tickets were used and printed several times. It means that other people who made a purchase before us had original ones and got to the concert.
That's how we were cheated by this company, they don't refund because the tickets are used.
Feeling terrible. We're out of money and emotions...

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R
6:28 am EDT

EventTicketsCenter Ridiculous

Wow, too bad. Shocking service.
It took them one month to understand when they would find time to deliver my tickets and... never delivered them.
There was one way how to get the tickets without bringing them to me. I needed to print them out, even though I paid for this delivery, but oh well, had no time, I understood I would never receive them, had to find a way. I knew they didn't care at all. Asked them to do it. Their response took 3 days. They agreed and said they would send the tickets tomorrow. But it was the event on that day. So tough to them to send my tickets via email on the same day? It's beyond my understanding. The event took place in another city and I had no opportunity to print the tickets out.
Thank you for putting me in an awkward situation. I hate you.

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R
2:24 am EDT

EventTicketsCenter Avoid this terrible website!

Too bad I did not see the reviews before I ordered from this scam website www.eventticketscenter.com. First of all they charged me twice for one and the same ticket and the second was that I never received my ticket!
When I contacted EventTicketsCenter support and demanded my money back they did not reply. These people robbed me and they still have my money and it really seems like they don't care. Avoid this terrible website!

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3:57 am EDT

EventTicketsCenter Wrong ticket!

I have purchased a ticket to a show and paid for my VIP seat. But I received an ordinary ticket and it was not even VIP! But they charged me as if it was a VIP ticket. I found out about that only on a show day and was totally disappointed. When I contacted EventTicketsCenter customer service they called me a liar and said that if I was telling the truth that I would have contacted them earlier. I had no chance to do that because I really wanted to see the show, so I contacted them only after the show was over. Awful site!

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A
3:09 am EST

EventTicketsCenter Very unprofessional service!

I ordered tickets for myself and some friends of mine to a show. First, they charged $300 from my card, but didn't book anything. Few days later I decided to contact them because no tickets were received. Their rep apologized and said that seats were already bought and their system didn't update it, so they had to cancel my order. Then they said there was nothing they could do. Called them many times and wanted to talk to a manager, but every time I called manager was very busy to talk! After asking to speak to someone higher than the call center rep, I was told no. I will never order from EventTicketsCenter again!

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S
8:48 am EST

EventTicketsCenter Stay away!

This company is a ticket office. When I ordered some tickets I had no idea that they were only a second party sellers. They really stole my money and that is not joke. I purchased my tickets and they charged 50% more from my credit for the ticket and then added a $53 "service charge" on top of that! In the end I paid almost $100 more for each ticket. Now they claim I was aware of that, because they even called up to "record" my agreeing to their price and charges. But they actually never informed me. I had no idea I was dealing with a fraudulent company.

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11:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

EventTicketsCenter overpriced and not as advertised

We received Literally the last row in the not-soled out auditorium...we paid more than double the orchestra cost and got the worst seats in the house!Went to see Jake Shimabikuro at the Orange County Performing Arts Center, had friends buy the tickets.

Wanted to buy 6 tickets... were forced to buy 7 tickets by the Event Ticket Center. They said they could only sell 5 or 7 tickets as a group. Was guaranteed to be good seats...

paid $48 a ticket plus $13 handling fee per ticket and received the $20 seats. Literally..

at the show the seats were still being sold for $20.

Will NEVER use this aweful company again

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Y
5:57 am EST

EventTicketsCenter They took wrong sum from me and impossible to cancel the order

People, don’t buy from the website www.eventticketscenter.com. I ordered two tickets for the concert, and the price was about $200, but when I proceeded to pay, it turned out that the whole sum was $389. How was it possible? Of course, they didn’t communicate and no idea how to cancel the order and get money back. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

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J
10:42 am EST

EventTicketsCenter Fraud

I found out the eventticketscenter.com website, which offered tickets for different events. I bought tickets to some festival, but they haven’t delivered them. I tried to contact them, but they ignored my phone calls and emails. Later I found out that they overcharged me, and the price of the tickets is smaller than this seller offers you. The seller is simply a fraud, who steals money and time.

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10:18 am EDT

EventTicketsCenter I could cry!

I bought two tickets to a concert through Event Tickets Center. I only discovered now that we were expecting tickets 7-10 days before the event. I called the given number to find there was no such number. I was very disappointed to find the company went bust. I could cry!

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EventTicketsCenter Customer Reviews Overview

EventTicketsCenter is a popular online ticket marketplace that offers a wide range of tickets for various events, including concerts, sports, theater, and more. The website has received numerous positive reviews from customers who have used their services.

One of the most significant advantages of EventTicketsCenter is its user-friendly interface, which makes it easy for customers to find and purchase tickets for their favorite events. The website is also known for its competitive pricing, which allows customers to save money on their ticket purchases.

Customers have also praised the website's customer service, which is available 24/7 to assist with any questions or concerns. The website offers a secure checkout process, ensuring that customers' personal and financial information is protected.

Another positive aspect of EventTicketsCenter is its vast selection of tickets for events across the United States. Customers can find tickets for events in major cities like New York, Los Angeles, and Chicago, as well as smaller towns and cities.

Overall, EventTicketsCenter is a reliable and trustworthy ticket marketplace that offers a wide range of tickets for various events. With its user-friendly interface, competitive pricing, and excellent customer service, it's no wonder that the website has received so many positive reviews from satisfied customers.
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Contact EventTicketsCenter customer service

Phone number

+1 (866) 820-4553

Website

www.eventticketscenter.com

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